All articles

  1. "Took Payment" vs "Paid" Columns on Invoice Screen

  2. Add a Balance Forward (account summary) area to Invoices

  3. Admin Page - Charts and Stats

  4. Advanced Marketr Topic - Notify on warranty creation and expiration

  5. Appointment Booking Module

  6. Appointments

  7. Assets

  8. Setup Information

  9. Automated Remediation

  10. Autotask Importer

  11. Big Chain vs multiple Repair Shop accounts

  12. Branding and adding a Logo

  13. Business Types in Initial Settings Wizard

  14. Can I add charges to a Ticket?

  15. Can I add serial numbers to my inventory?

  16. Can I add Ticket comments to Invoices?

  17. Can I bulk import Inventory in RepairShopr?

  18. Can I Bundle Items in RepairShopr?

  19. Can I create an attachment on a Ticket?

  20. Can I do an exchange in RepairShopr?

  21. Can I get notifications when a Ticket is assigned to me?

  22. Can I introduce techs in Field Job emails?

  23. Can I limit employee access to certain IP addresses?

  24. Can I scan a ticket barcode to make the invoice line items show up in the POS?

  25. Can I send emails to all my customers?

  26. Can I sync to Dropbox?

  27. Can I track COGS in Xero using RepairShopr?

  28. Canned Responses

  29. Clickatell Integration

  30. CloudBerry Integration

  31. CloudPrint Troubleshooting

  32. Commit CRM Importer (CommitCRM import to RepairShopr)

  33. Compliance - HIPAA

  34. Connectwise Importer

  35. Contract Management

  36. Credit Card Payment processing overview (Start Here)

  37. Credit Cards: How do I use a credit card swiper?

  38. Custom domains

  39. Custom Widgets

  40. Customer Badges

  41. Customer Portal

  42. Customer Purchases

  43. Customer Reports

  44. Customers

  45. Customers - Bulk updating

  46. Customizing emails?

  47. Customizing Invoice Template for non-US users

  48. d7 / d7II / dSS Troubleshooting - Reports

  49. d7 integration

  50. Default tax rate

  51. Deleting customer data

  52. Deposits

  53. Device Repair Widget

  54. Discount on an Invoice

  55. Documentation Center

  56. Does RepairShopr let me know about bounced emails/non-deliverables and spam reports?

  57. Domo Integration

  58. Downgrading from Big Chain to Repair Shop (single location)

  59. Electronic Ordering

  60. Email and SMS Reports

  61. Email in RepairShopr - Replies and Notifications Overview

  62. Employee Reports

  63. Employee Sales Report

  64. Employee Settings

  65. Employee Time Clock

  66. EMV / Chip and Pin - Myths from Fact

  67. Estimates

  68. Flowroute (use your own account/phone/billing) for SMS

  69. Formstack Integration

  70. Free Live Deep Dive Q&A Session

  71. Free Training Session

  72. GDPR - RepairShopr and Your Business

  73. GDPR - Start Here - General Data Protection Regulation

  74. GDPR - Your Business and Your Customers

  75. General Settings

  76. Getting Started with RepairShopr

  77. Glossary of QuickBooks API Errors

  78. Grouping a large number of Tickets

  79. Heartbleed FAQ

  80. Hidden Feature - Bin number on Ticket Labels

  81. How can I enter or change my business information?

  82. How can I make my own barcodes using RepairShopr?

  83. How can I open the cash drawer / till from RepairShopr?

  84. How can I use RepairShopr for marketing my business?

  85. How do I Add A SKU?

  86. How do I change ticket numbers?

  87. How do I change where things print, and when they print?

  88. How do I create a new Customer?

  89. How do I create a Ticket?

  90. How do I create an invoice from the ticket screen?

  91. How do I create reminders in RepairShopr?

  92. How do I create Tickets automatically from inbound Email?

  93. How do I customize my templates in RepairShopr?

  94. How do I delete a ticket?

  95. How do I delete an inventory item?

  96. How do I delete the ticket of a cancelled job?

  97. How do I export Customers?

  98. How do I make the Ticket system use my own email from address?

  99. How do I merge my customers in RepairShopr?

  100. How do I send automated reminders for open Invoices based on aging?

  101. How do I set up my calendar in RepairShopr?

  102. How do I set up Stripe to work with RepairShopr?

  103. How do I show the cost of my inventory items?

  104. How do I update my payment or plan information?

  105. How do I use Prepay Hours (Block Hours)?

  106. How does the Payment System work?

  107. How does the RepairShopr Field Jobs module work?

  108. How to add Users in RepairShopr

  109. How to change the associated ticket number on an invoice

  110. How to remove Users from RepairShopr

  111. If a customer sends us an email, will the body of that email show up as a ticket comment?

  112. iFixit - Product Catalogs

  113. Include custom message in Estimate and Invoice email templates.

  114. Intake Form

  115. Integrating with Square

  116. Inventory - Start Here

  117. Inventory Import CSV Breakdown and Bulk Update

  118. Inventory Reports

  119. Inventory Settings

  120. Invoice Reports

  121. Invoices

  122. Is an email required from every customer?

  123. Is there a way to show every ticket?

  124. IT Glue Integration

  125. Kabuto Integration

  126. Labels - Customers, Assets, Tickets, Products

  127. Leads Preferences (Settings)

  128. Leads walkthrough

  129. Logistics: Transfering Inventory in Big Chain

  130. MailChimp Integration

  131. Marketr

  132. Microsoft Teams

  133. Migrate from RepairShopr to Syncro

  134. Mobile Defenders Integration

  135. MSP Add-On

  136. Multi Factor Authentication (formerly known as 2FA - google authenticator - authy)

  137. Multiple (many) phone numbers for Customers

  138. Multiple Tickets on an Invoice

  139. My updated logo / company information isn't showing on my PDF's

  140. Need help finding integrations in the App Center?

  141. Ninja RMM Integration

  142. Notification Center Overview

  143. Office 365 / Google Calendar Integration

  144. One Time Use Inventory Products

  145. OpenID - Sign in with Intuit or Google Apps

  146. Organizing Inventory - Category Editor and Tabs

  147. Outtake Form

  148. Pages are loading slowly for me

  149. Parts Settings

  150. Parts vs Inventory - The difference

  151. Password Vault

  152. Payment Terms (Invoicing Terms) - Driving the Due Dates

  153. Payments Reports

  154. PBX Integrations

  155. PCRT Importer

  156. PDF/Email Templates

  157. POS (Point of Sale) System

  158. POS Settings

  159. Premium Backups

  160. Printing Hub (AutoPrintr, Google Cloud Print, Printers)

  161. Printing Labels with DYMO on a Mac

  162. Profit and Loss Reports

  163. Purchase Orders - Restocking Inventory

  164. Quick Switch users (Pin Login)

  165. QuickBooks Desktop Setup and Help

  166. QuickBooks Online Setup and Help

  167. Recur - Residential MSP Automation with Kabuto

  168. Recurring Invoices

  169. Recurring Tickets

  170. Refunds

  171. Refurbs

  172. RepairShopr API - Leads

  173. RepairShopr Demos (Workflow videos)

  174. RepairShopr Mobile App

  175. RepairShopr Platform Details

  176. RepairShopr Referral Program Pilot

  177. RepairShopr REST API - Build custom extensions/apps/addons

  178. RepairShopr Workflow - Espanol

  179. RepairTech Solutions / TechWARU Integration

  180. Reports - Differences in totals

  181. Reports - Overview

  182. Rework Tickets

  183. RMA / Returns - tracking

  184. Sales Reports

  185. Saved Customer Search

  186. Saved Customer Searches - Sending granular campaigns with MarketR

  187. Scheduled Reports

  188. ScreenConnect Integration

  189. Search Database Reindexing FAQ

  190. Security Groups (Granular Permissions)

  191. Setting up a Big Chain Account for Multiple Locations

  192. Setting up Cloud Print in RepairShopr

  193. Setting up Receipt Printers

  194. Setting up Your Account

  195. Setting up your QuickBooks Integration (Start Here)

  196. Setup Push Notifications with Pushover (and Pebble)

  197. SLA Service Level Agreements for your Customers

  198. Slack Integration

  199. SMS - Details, Instructions, Templates, Communication

  200. SMS - International availability

  201. SMTP (Email Servers)

  202. Solarwinds (N Able) N-Central Integration

  203. Solarwinds MSP (formerly MaxFocus)

  204. Spiff Tracking (commissions to your employees)

  205. Square Integration for Mobile Apps - iOS/Android

  206. Star TSP100 Printer Setup

  207. Stock Take - Inventory Reconciliation and updates

  208. Store Credit and Customer Credit

  209. Store Customer Credit Cards

  210. Support for Multiple Tax Rates GST/PST (BETA)

  211. Supported Hardware

  212. Sync with Outlook Calendar

  213. Tabs Customization

  214. Teamviewer Integration

  215. Third Party Billing

  216. Third Party Vendor Integration for Electronic Ordering

  217. Ticket Automations

  218. Ticket Dashboard

  219. Ticket Reports

  220. Ticket Timers

  221. Ticket Workflows

  222. Ticket Worksheets (multiple checklists)

  223. Tickets

  224. Toggl Integration - Time Tracking

  225. Topaz Signature Pads

  226. Translations / What languages are supported

  227. Using your Worldpay Credit Card (EMV/Chip and Pin) Terminal (dejavoo)

  228. Warranty Reports

  229. Warranty Templates

  230. Watchman Monitoring Integration

  231. Website Integrations

  232. What are all the ways a customer can make a ticket?

  233. What do RepairShopr's backups and uptime look like?

  234. What does "Payment Method is set to use credit cards" mean?

  235. What emails does RepairShopr send out and when?

  236. What is a Quick Payment?

  237. What labels and label printers are supported in RepairShopr?

  238. What triggers a change in the Ticket Status and Progress Bar Widget

  239. Why am I getting the message "Your IP is being throttled"?

  240. Why does Admin look different?

  241. Why is my Tax, VAT or GST not showing on the Z-Report?

  242. WooCommerce Integration

  243. WorldPay Payments in RepairShopr

  244. Worldpay Payments Setup Instructions

  245. Xero Integration

  246. Z-Report - End of Day Report - Cash Register Closing Report

  247. Zapier Integration

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