All articles

  1. "Took Payment" vs "Paid" Columns on Invoice Screen

  2. Add a Balance Forward (account summary) area to Invoices

  3. Admin Page - Charts and Stats

  4. Advanced Marketr Topic - Notify on warranty creation and expiration

  5. Advanced Search documentation

  6. Appointment Booking Module

  7. Appointments

  8. Asset Custom Fields

  9. Setup Information

  10. AutoPrintr Troubleshooting

  11. Big-Chain vs multiple Repair-Shop accounts

  12. Branding and adding a Logo

  13. Business Types in Initial Settings Wizard

  14. Can I add charges to a Ticket?

  15. Can I add Contacts to a Customer Record?

  16. Can I add serial numbers to my inventory?

  17. Can I add Ticket comments to Invoices?

  18. Can I bulk import Inventory in RepairShopr?

  19. Can I Bundle Items in RepairShopr?

  20. Can I create a Deposit in RepairShopr?

  21. Can I create a surcharge for credit card/paypal purchases?

  22. Can I create an attachment on a Ticket?

  23. Can I Create Recurring Invoices in RepairShopr?

  24. Can I do an exchange in RepairShopr?

  25. Can I get notifications when a Ticket is assigned to me?

  26. Can I introduce techs in Field Job emails?

  27. Can I limit employee access to certain IP addresses?

  28. Can I scan a ticket barcode to make the invoice line items show up in the POS?

  29. Can I send emails to all my customers?

  30. Can I sync to Dropbox?

  31. Can I track COGS in Xero using RepairShopr?

  32. Canned Responses

  33. Clickatell Integration

  34. CloudBerry Integration

  35. CloudPrint Troubleshooting

  36. Commit CRM Importer (CommitCRM import to RepairShopr)

  37. Compliance - HIPAA

  38. Connectwise Importer

  39. Contract Management

  40. Credit Card Payment processing overview (Start Here)

  41. Credit Cards: Can I Save a Credit Card on a Customer?

  42. Credit Cards: How do I use a credit card swiper?

  43. Custom domains

  44. Custom Widgets

  45. Customer Badges

  46. Customer Custom Fields

  47. Customer Portal

  48. Customer Purchases

  49. Customer Reports

  50. Customer Settings

  51. Customers - Bulk updating

  52. Customizing emails?

  53. Customizing Invoice Template for non-US users

  54. d7 / d7II / dSS Troubleshooting - Reports

  55. d7 integration

  56. Default tax rate

  57. Deleting customer data

  58. Device Repair Widget

  59. Discount on an Invoice

  60. Does RepairShopr let me know about bounced emails/non-deliverables and spam reports?

  61. Domo Integration

  62. Downgrading from Big Chain to Repair Shop (single location)

  63. Electronic Ordering

  64. Email and SMS Reports

  65. Email in RepairShopr - Replies and Notifications Overview

  66. Employee Reports

  67. Employee Sales Report

  68. Employee Settings

  69. Employee Time Clock

  70. EMV / Chip and Pin - Myths from Fact

  71. Estimates - Quotes

  72. Estimates Settings

  73. eTech Parts Integration

  74. Flowroute (use your own account/phone/billing) for SMS

  75. Formstack Integration

  76. General Settings

  77. Glossary of QuickBooks API Errors

  78. Google CloudPrint Setup Troubleshooting

  79. Heartbleed FAQ

  80. Hidden comments on tickets

  81. Hidden Feature - Bin number on Ticket Labels

  82. How can I enter or change my business information?

  83. How can I make my own barcodes using RepairShopr?

  84. How can I open the cash drawer / till from RepairShopr?

  85. How can I use RepairShopr for marketing my business?

  86. How do I add a password to the customer portal?

  87. How do I Add A SKU?

  88. How do I change ticket numbers?

  89. How do I change where things print, and when they print?

  90. How do I create a new Customer?

  91. How do I create a Ticket?

  92. How do I create an invoice from the ticket screen?

  93. How do I create reminders in RepairShopr?

  94. How do I create Tickets automatically from inbound Email?

  95. How do I customize my templates in RepairShopr?

  96. How do I delete a ticket?

  97. How do I delete an inventory item?

  98. How do I delete the ticket of a cancelled job?

  99. How do I export Customers?

  100. How do I make the Ticket system use my own email from address?

  101. How do I merge my customers in RepairShopr?

  102. How do I send automated reminders for open Invoices based on aging?

  103. How do I set up my calendar in RepairShopr?

  104. How do I set up Stripe to work with RepairShopr?

  105. How do I show the cost of my inventory items?

  106. How do I update my payment or plan information?

  107. How do I use Prepay Hours (Block Hours)?

  108. How does MAXfocus (GFI MAX) work in RepairShopr?

  109. How does the Invoice system work?

  110. How does the Payment System work?

  111. How does the RepairShopr Field Jobs module work?

  112. How does the Ticket system work?

  113. How to add Users in RepairShopr

  114. How to change the associated ticket number on an invoice

  115. How to remove Users from RepairShopr

  116. If a customer sends us an email, will the body of that email show up as a ticket comment?

  117. iFixit - Product Catalogs

  118. Importing Customers

  119. Include custom message in Estimate and Invoice email templates.

  120. Intake Form

  121. Integrating with Square

  122. Inventory - Start Here

  123. Inventory Import CSV Breakdown and Bulk Update

  124. Inventory Reports

  125. Inventory Settings

  126. Invoice Reports

  127. Invoice Settings

  128. Is an email required from every customer?

  129. Is there a way to show every ticket?

  130. Kabuto Integration

  131. Labels - Customers, Assets, Tickets, Products

  132. Leads Settings

  133. Leads walkthrough

  134. Logistics: Transfering Inventory in Big Chain

  135. MailChimp Integration

  136. Marketr

  137. Meet "AutoPrintr"

  138. Mobile Defenders Integration

  139. Modifying an Invoice

  140. Multiple (many) phone numbers for Customers

  141. Multiple Tickets on an Invoice

  142. My updated logo / company information isn't showing on my PDF's

  143. Need help finding integrations in the App Center?

  144. Ninja RMM Integration

  145. Notification Center Overview

  146. Office 365 / Google Calendar Integration

  147. OpenID - Sign in with Intuit or Google Apps

  148. Organizing Inventory - Category Editor and Tabs

  149. Pages are loading slowly for me

  150. Parts Settings

  151. Parts vs Inventory - The difference

  152. Payment Terms (Invoicing Terms) - Driving the Due Dates

  153. Payments Reports

  154. PBX Integration

  155. PCRT Importer

  156. PDF/Email Templates

  157. POS (Point of Sale) System

  158. POS Settings

  159. Premium Backups

  160. Premium Onboarding Services

  161. Printing Labels with DYMO on a Mac

  162. Profit and Loss Reports

  163. Purchase Orders - Restocking Inventory

  164. Quick Switch users (Pin Login)

  165. QuickBooks Desktop Setup and Help

  166. QuickBooks Online Setup and Help

  167. Recur - Residential MSP Automation with Kabuto

  168. Recurring Tickets

  169. Refunds

  170. Refurbs

  171. RepairShopr API - Leads

  172. RepairShopr Demos (Workflow videos)

  173. RepairShopr Platform Details

  174. RepairShopr Referral Program Pilot

  175. RepairShopr REST API - Build custom extensions/apps/addons

  176. RepairShopr Workflow - Espanol

  177. RepairTech Solutions / TechWARU Integration

  178. Reports - Differences in totals

  179. Reports - Overview

  180. RMA / Returns - tracking

  181. Sales Demo - Webinar

  182. Sales Reports

  183. Saved Customer Search

  184. Saved Customer Searches - Sending granular campaigns with MarketR

  185. Scheduled Reports

  186. ScreenConnect Integration

  187. Search Database Reindexing FAQ

  188. Security Groups (Granular Permissions)

  189. Setting up a Big Chain Account for Multiple Locations

  190. Setting up Cloud Print in RepairShopr

  191. Setting up Receipt Printers

  192. Setting up Your Account

  193. Setting up your QuickBooks Integration (Start Here)

  194. Setup Push Notifications with Pushover (and Pebble)

  195. SLA Service Level Agreements for your Customers

  196. Slack Integration

  197. SMS - Details, Instructions, Templates, Communication

  198. SMS - International availability

  199. Sourcely

  200. Spiff Tracking (commissions to your employees)

  201. Square Integration for Mobile Apps - iOS/Android

  202. Star TSP100 Printer Setup

  203. Stock Take - Inventory Reconciliation and updates

  204. Store Credit and Customer Credit

  205. Subscription Management - Billing, Notifications, etc

  206. Support for Canada with Multiple Tax Rates GST/PST (BETA)

  207. Supported Hardware

  208. Sync with Outlook Calendar

  209. Tabs Customization

  210. Teamviewer Integration

  211. Third Party Billing

  212. Third Party Vendor Integration for Electronic Ordering

  213. Ticket Automations

  214. Ticket Custom Fields

  215. Ticket Dashboard

  216. Ticket Reports

  217. Ticket Settings

  218. Ticket Timers

  219. Ticket Worksheets (multiple checklists)

  220. Toggl Integration - Time Tracking

  221. Topaz Signature Pads

  222. Translations / What languages are supported

  223. Two Factor Authentication (google authenticator)

  224. Using your Vantiv Credit Card (EMV/Chip and Pin) Terminal (dejavoo)

  225. Vantiv (Formerly Mercury) Payments in RepairShopr

  226. Vantiv (formerly Mercury) Payments Setup Instructions

  227. Warranty Reports

  228. Warranty Templates

  229. Watchman Monitoring Integration

  230. Website Integrations

  231. What are all the ways a customer can make a ticket?

  232. What do RepairShopr's backups and uptime look like?

  233. What does "Payment Method is set to use credit cards" mean?

  234. What emails does RepairShopr send out and when?

  235. What is a Quick Payment?

  236. What is the customer wiki?

  237. What labels and label printers are supported in RepairShopr?

  238. Why am I getting the message "Your IP is being throttled"?

  239. Why does Admin look different?

  240. Why is my Tax, VAT or GST not showing on the Z-Report?

  241. WooCommerce Integration

  242. Xero Integration

  243. Z-Report - End of Day Report - Cash Register Closing Report

  244. Zapier Integration

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