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MailChimp Integration

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Feed the chimp!

MailChimp is a great email service, although we have Marketr - sometimes you just like the tools over at MailChimp, and that's understandable!

What it does:

  • Automatically adds your customers to a selected MailChimp "List"
  • Automatically opt them out of MailChimp emails if they click an opt-out link from emails we are sending.
  • Updates customers in MailChimp when you add a customer or change their email within our software.

What it doesn't do:

  • Doesn't sync customers from MailChimp to our app.
  • Doesn't create MailChimp "List" 

To get started:

Log in to MailChimp and click your profile picture, then select Profile.



Click the Extras drop-down and select API Keys.


Click 'New' to create a new API Key, then copy the generated key.



In RepairShopr, navigate to Admin > Apps > MailChimp. Then paste the API Key into the API Key field. 
  • If you would like your Leads to sync into MailChimp, select the 'Subscribe all leads' checkbox.
Click Save, your contacts should now sync into MailChip and can be viewed from the Audience tab, under All Contacts.


Issues


MailChimp and RepairShopr are not syncing.
If you have not recently generated API keys, try generating a new one by following the steps in this setup guide. If you have generated new keys but the sync does not initiate, please contact support.

Some contacts are missing.
Contacts missing required fields will not sync over. The required fields are First Name, Last Name, and Email. 

Some contacts in RepairShopr may only have a 'Name' field rather than a First and Last name. One way around this is to export your contact list, then import it into MailChimp.
  1. Open RepairShopr and after .com in your URL, add the following to the address. /reports/downloads?export=true  
  2. Download the contact file generated. 
  3. Follow MailChimp's instructions on importing contacts.
If MailChimp does not import everything from the file, you may need to review and edit your data to match what the importer is looking for. For further assistance with that, contact MailChimp Support.

I have been getting the following message on the plugin: "ERROR: {"error":"MMERGE3 must be provided - Please enter a value","code":250}" what does that mean, and how can I fix it? 

PLEASE CHECK IF YOU HAVE ANY CUSTOM FIELDS IN YOUR LIST that are marked as "Required". If you have the default MailChimp settings, then you won't have to change anything. However, if you have added any custom fields to your list, you need to uncheck any "required" fields you have on your account. Otherwise, they will not post to MailChimp from your ContactUs.com form. To complete this you need to login to your account (www.mailchimp.com), go to "Lists" on the top. Go to "Settings" => "List Fields and Merge Tags". Uncheck any custom fields you have created (i.e., anything besides Email, First Name and Last Name). Click "Save" and then it's good.

Feedback and Knowledge Base

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