ScreenConnect Integration

ScreenConnect integration

Table of Contents

 

Overview

ScreenConnect is a tool you can use to remote control your customers' computers to make remote support a breeze! With our integration, you can just click to have a session created with the details copied over from the ticket.

 

Setting it up

In ScreenConnect, head to the app store and look for RepairShopr.




From "Extensions", generate an API Key by selecting the User Account on the bottom left and selecting "Generate API Token".



Click "Edit Settings" and paste in your API Key you generated.





Copy that into the settings in the Admin > App Center > ScreenConnect App Card page like this:



Then you need to enter the full URL to your ScreenConnect instance.

The URL needs to be formatted like in the screenshot, with the http and with nothing at the end. (/App/etc)

Troubleshooting

Our ScreenConnect integration requires that a Ticket have a valid phone and email address. 

 
If you get an error like this,: {errorType: InvalidOperationException,message:Unable to process arguments: Invalid JSON primitive: nil.,detail:null}
 
  • Ensure your customer has a valid phone or email address for that ticket customer
  • Check you have ScreenConnect V6 enabled in your Screenconnect settings in Repairshopr this can be found in Admin > Apps >Screenconnect 

 

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