Leads Preferences (Settings)

Leads Preferences
 
 


Enable Leads Module: Allows you and your team to use the Leads Module. The Leads Module is crucial if you intend on using the Mobile Device Repair Widget.

Enable Lead Auto response Email: When a Lead is generated a automatic response will be sent back to the customer. You can edit the template by navigating to Admin > PDF/Email Templates > Email Templates > Lead Auto Response.

Leads converting to Ticket should trigger Print Jobs:  When enabled will send a print job when a Lead is converted to a ticket. 

Parse SUBJECT of inbound leads emails for phone numbers (can cause imperfect matching): This will force the Leads module to try and match a phone number from the inbound email subject

Parse BODY of inbound leads emails for phone numbers (can cause imperfect matching): This will force the Leads module to try and match a phone number from the inbound email body

 

New Lead Notification Email Address: This email will be alerted when a new lead is generated.  

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