Ticket Automations

Ticket Automations is a way to get things to automatically happen to tickets like; IF a ticket isn't updated in 4 hours, let us know in slack!

How it Works

You can setup an Automation and then every hour or so they will run on all your Open Tickets. They will try to match some rules, and then do an action. They don't run "on the hour" - but they will every hour.

Watch the Feature Friday video on it here:


The main thing to note is these don't run on Resolved Tickets. 

Ticket Automation is limited to 10 times per ticket. You can also use html to craft your email triggers to clients. 

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