Integrate your PSA to your Powerful RMM
Please Note: This integration is part of the MSP Add-On. Head here to learn more: MSP Add-On
Our integration maps your Ninja devices and alerts into Customers, Tickets, and RMM Alerts, allowing you to reduce double data entry in the systems you already use.
What the Integration Does
- Map Ninja "Customers" to RepairShopr "Customers"
- Map Ninja "Devices" to RepairShopr "Assets"
- Feeds alerts/checks into RepairShopr for one-click Ticket creation or clearing
- Automatically creates Assets when you add Devices
- Continually updates assets with machine names, serial numbers, etc
What the Integration Doesn't Do
- Create RepairShopr "Customers" for you
Go to your Ninja account and find us in the Configuration -> PSA page.
Click "RepairShopr" - then click "Generate API Key".
Put your RS subdomain in, and get another tab open with your RepairShopr account navigated to Apps -> Ninja MSP.
On the RepairShopr side you'll need to click "Existing Users - Activate Integration Here"
Then you'll get to a screen that shows your RepairShopr API key, and allows you to enter the Key and Secret from the Ninja side. You do have to enter 2 fields from the Ninja side into RepairShopr, and one field from RepairShopr into Ninja.
Now you can click "Save" and "Enable" on the Ninja side and you're done there.
On the RepairShopr side click Continue once you've got both values entered.
Make sure your API Key is entered, and click continue
Map your Ninja Customers to RepairShopr Customers by clicking this blue icon for each that we didn't automatically detect. This will make it so the assets and alerts are attached to the right customer. (We'll automatically try to match on some fields, but you might need to fix some of them)
Now you'll be on an informational screen showing some counts, this means you are all set!
Now you will start getting alerts using the Notification Center in RepairShopr. You can adjust how and when you are alerted, head to Admin -> Notification Center to find the new rule that we created.
Clicking edit there will show you the new rules that will be working for you
Now that you are all configured, you can take a moment to check out the new button on the Tickets page
Clicking that takes you to the "RMM Alerts" page where you will see alerts rolling in
Next to alerts you'll be able to map them to a customer if they are connected to a Ninja Customer that isn't mapped, you can view the details of the alert, and also convert the alert to a "Ticket"
And, last but not least, on the Customers -> Assets page you'll see all the devices from Ninja populated with serial numbers and much of the important data from Ninja. We even have a one-click Take Control link that pops you directly into TeamViewer!
Let us know if you find any issues!