Labels - Customers, Assets, Tickets, Products

Labels - Customers, Assets, Tickets, Products

 

What it does:

  • Labels available to identify Customer, Tickets, Assets, and Products. 
  • Basic labels or In-stock labels 
  • A barcode on each label to easily scan for sale or search

 

What it doesn't do:

  • We don't support the use of labels that were created outside of Repairshopr
  • Labels are not customizable 

 

Table of Contents

 

Overview

Labels provide a way to identify your customers, tickets assets and products by creating a unique barcode for each. 

 

Types of Labels

 

Customer Labels

  • Displays barcode, your business name, your phone number, Customer Business Name, Customer Phone Number, and Customer Email Address
  • Barcodes are based on the customer phone number. Scanning this barcode into the "Search All the Things" or on the search box on the Customers page will bring up the individual customer page
  • If you have google cloud print enabled, you can set this to print automatically at ticket creation
  • Customer labels are not currently customizable

 

Asset Labels


  • Displays barcode, Asset Name, Customer Business Name, your business name, your phone number, your email address.
  • Barcodes are system generated and identify each unique customer asset. Scanning this barcode in the "Search All the Things" field will bring up the asset page
  • If you have google cloud print enabled, you can set this to print automatically at asset creation
  • Customer asset labels are not currently customizable

 

Ticket Labels

  • Displays your logo, barcode, ticket number, Issue Type, Ticket Subject, Customer Business Name, Customer phone number, Customer email address, your company name, phone number, email address.
  • Barcodes are system generated and identify each unique ticket. Scanning this barcode in the "Search All the Things" field will bring up the ticket page
  • If you have google cloud print enabled, you can set this to print automatically at ticket creation.
  • We suggest AGAINST using the Ticket Label for customer work, since you will need to cover up the label with a new label for every repeat job with the customer - and it will be highly confusing for tracking a job if that label is ever not up to date. Typically the labels aren't easily removable, so if a computer comes in a few times in a year - it could start to get really ugly.
  • Ticket labels are not currently customizable

 

Product Labels

In RepairShopr: Basic and In-Stock.

Basic Labels are your standard UPC labels containing Product information such as price, UPC code, etc. If you're using the Basic Label type, your Products are sold on a first-in, first out basis. This means that the first Product that made its way into your Inventory will be the first Product removed from your Inventory when scanning the barcode, instead of removing the specific instance of the Product as In-Stock labels do.

If your Products are set to maintain stock or are serialized, they are using In-Stock Labels which do not contain a UPC code and instead contain the Instance ID or the serial number (if available) for the particular Product. Each of these labels is tied to a specific Product instance in your Inventory, and therefore, when scanned, the specific Product instance gets removed from your Inventory regardless of the order in which it came into your Inventory.

 

Basic Label

  • Displays barcode, Product Name, and Retail Price

  • This barcode is based on the UPC/serial number for that particular product. Scanning this barcode into the Search Products and Inventory field will bring up the Inventory Item page

  • Product labels are not currently customizable

  • To print all your product labels, click on one of the buttons at the bottom of the inventory page

 

In-stock Labels

  • Displays barcode, Product Name, and Retail Price it also contains the Instance ID or the serial number (if available).
  • Scanning this barcode into the Search Products and Inventory field will bring up the specific product instance
  • Each of these labels are tied to a specific Product instance in your Inventory.
  • When scanned, the specific Product instance gets removed from your Inventory regardless of the order in which it came into your Inventory
  • In-stock labels are not currently customizable
  • To print all your product labels, click on one of the buttons at the bottom of the inventory page

 

Notes when using In Stock Labels

It's important to note that you should be utilizing either Basic Labels or In-Stock Labels, but not both, across a single Product type in your RepairShopr account. This is because the way that the RepairShopr system treats each of these label types (as we explained above) affects your account when adding or removing Products from your Inventory.

Issues can arise, such as previously-sold items being treated as "available to be sold" in the system because certain flows in RepairShopr use the Basic Label instead of the In-Stock label, not recognizing that an In-Stock label may have been previously used to sell a Product.

If you'd like more information, please reference our Knowledge Base article here.

 

Disable In-stock Labels

You can "disable" In-Stock labels, and only use Basic Labels instead of In-Stock Labels on non-serialized Products by going to

Admin > Inventory Settings > Advanced> Check "Use Basic Labels instead of Instance Labels on non-serialized Products"

When this setting is enabled, the "Received Item Labels" button on a Purchase Order becomes solely "Labels" indicating that the Basic Label is overriding the previous In-Stock label. This setting only works on Maintain Stock Products that are not serialized.

This essentially disables In-Stock Labels, meaning that any Product instance can be added to an Invoice as well, instead of the specific instance Product that's tied to In-Stock labels. It prevents employees from accidentally printing the In-Stock (instanced) labels by mistake on non-serialized Products.

 

Print Labels Automatically


If you have Google Cloud Print set up, you can choose to have labels print automatically when triggering events occur.

 

Print Labels Locally

Where to find these labels in Repairshopr. Here you can select the PDF button or the print button to send print these labels

 

Customer Label


 

Asset Label


 

Ticket Label


 

 

Product Label

 


 

Supported Label Printers:

You can find a full list of all supported all hardware here 

  • DYMO LabelWriter 450 - NOT the Turbo editions (they don't handle barcodes well)
  • Zebra LP2844

 

How to set up the Zebra LP2844

1. Download this driver on your windows computer

2. Run the .exe file

3. When you're asked to specify the printer model, choose "Eltron LP2844"

4. Confirm that it's showing up at Control Panel > Hardware and Sound > Devices and Printers

 

5. Right click on the Zebra to edit its properties. Select the "Port" tabs. Select USB001 if it's not already selected.

 

 

6. Right click on the Zebra again to edit its preferences Select a 1"x3" paper size Select the "landscape" orientation

 

 

7. You are now ready to print labels!

8. Make sure that when you print to the Zebra using the windows print dialog that the paper size selected is also 1x3

 

 

Barcode Scanners:

You can find a full list of all supported all hardware here 

The system works with any barcode scanner that sends the results as a regular text input device.

To set it up, just plug your USB scanner into your computer. A driver should be automatically installed. Scan your labels into the "Search all the Things" search box or another search field. If you have any trouble scanning, it's typically an issue with the label material.

 

To Troubleshoot

1. Copy a label onto plain printer paper

2. Try scanning that barcode into a text editor

3. If the scanner is able to scan it, the problem was likely a matter of the reflectivity of the label material.

 
 
 

Feedback and Knowledge Base