Big-Chain vs multiple Repair-Shop accounts
New things you get with a Big-Chain account:
- You get a Logistics tab in place of the parts order tab, this allows more power in that you can create an order to move a ticket or inventory item between your store locations, with a check out and check in flow
- You get to share the customer database with all your stores
- You get controls on your users to define which locations they are allowed in
- You get reporting that can show all locations at once, or just a single location
- Your printers, Marketr campaigns, etc can be mapped to a single location
- You get to use the same username/password/subdomain for all the locations
- Your templates get new tags for location information so you show the correct address/phone/etc on printed and emailed material
Reasons to maybe not use a Big-Chain account:
1. You do NOT want to share customer history between your stores
2. Your locations operate different types of businesses - it might make sense to have totally different inventory in this case, totally up to you
Things to know during the conversion:
- When you upgrade a single location to a Big-Chain we have to move all the existing data in your account to one of the locations
- Your users will need locations set in their permissions or they will be able to see all of them
- This process cannot be done twice, so you should think it through and be sure
How to know if you need a Big-Chain account
If ANY of these are true, you need a big-chain account:
- If you want to have a single shared customer database now, or at any time in the future - you will need a big-chain account
- If you want the same login/email for all the locations, you need a big-chain account. This includes your technicians having the ability to work at multiple locations with 1 user account.
- If you want a system to track moving inventory and jobs between your locations, you need a big chain-account