Big Chain vs multiple Repair Shop accounts

← Admin and Settings

New things you get with a Big Chain account:

  1. You get a Logistics tab in place of the parts order tab, this allows more power in that you can create an order to move a ticket or inventory item between your store locations, with a check out and check in flow. Learn more about this feature here: Logistics: Transferring Inventory in Big Chain
  2. You get to share the customer database with all your stores
  3. You get location specific inventory levels, reorder points, and retail prices 
  4. You get controls on your users to define which locations they are allowed in
  5. You get reporting that can show all locations at once, or just a single location
  6. Your printers, Marketr campaigns, etc can be mapped to a single location
  7. You get to use the same username/password/subdomain for all the locations
  8. Your templates get new tags for location information so you show the correct address/phone/etc on printed and emailed material

Reasons to maybe not use a Big Chain account:


1. You do NOT want to share customer history between your stores
2. Your locations operate different types of businesses - it might make sense to have totally different inventory in this case, totally up to you
3. You need to use different outbound email addresses for each location.
4. You do not want the same subdomain or custom domain visible in the customer portal.

How to know if you need a Big Chain account


If ANY of these are true, you need a big-chain account:
  1. If you want to have a single shared customer database now, or at any time in the future - you will need a big-chain account
  2. If you want the same login/email for all the locations, you need a big-chain account. This includes your technicians having the ability to work at multiple locations with 1 user account.
  3. If you want a system to track moving inventory and jobs between your locations, you need a big chain-account

Things to know when upgrading to a Big Chain account:

  1. When you upgrade a single location to a Big-Chain we have to move all the existing data in your account to one of the locations
  2. Your users will need locations set in their permissions or they will be able to see all of them
  3. This process cannot be done twice, so you should think it through and be sure

Admin and Settings

  1. What emails does RepairShopr send out and when?
  2. PDF/Email Templates
  3. How do I make the Ticket system use my own email from address?
  4. Custom domains
  5. How can I enter or change my business information?
  6. Branding and adding a Logo
  7. Admin Page - Charts and Stats
  8. OpenID - Sign in with Intuit or Google Apps
  9. Support for Multiple Tax Rates GST/PST (BETA)
  10. RepairTech Solutions / TechWARU Integration
  11. Security Groups (Granular Permissions)
  12. General Settings
  13. My updated logo / company information isn't showing on my PDF's
  14. Setup Push Notifications with Pushover (and Pebble)
  15. How does the Payment System work?
  16. Setting up a Big Chain Account for Multiple Locations
  17. Search Database Reindexing FAQ
  18. Appointment Booking Module
  19. Big Chain vs multiple Repair Shop accounts
  20. Notification Center Overview
  21. Business Types in Initial Settings Wizard
  22. Quick Switch users (Pin Login)
  23. Add a Balance Forward (account summary) area to Invoices
  24. PCRT Importer
  25. How to add Users in RepairShopr
  26. How to remove Users from RepairShopr
  27. Why am I getting the message "Your IP is being throttled"?
  28. Employee Time Clock
  29. Default tax rate
  30. Why does Admin look different?
  31. Translations / What languages are supported
  32. Multi Factor Authentication (formerly known as 2FA - google authenticator - authy)
  33. Connectwise Importer

Feedback and Knowledge Base

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