Big Chain vs multiple Repair Shop accounts

New things you get with a Big Chain account:

  1. You get a Logistics tab in place of the parts order tab, this allows more power in that you can create an order to move a ticket or inventory item between your store locations, with a check out and check in flow. Learn more about this feature here: Logistics: Transferring Inventory in Big Chain
  2. You get to share the customer database with all your stores
  3. You get location specific inventory levels, reorder points, and retail prices 
  4. You get controls on your users to define which locations they are allowed in
  5. You get reporting that can show all locations at once, or just a single location
  6. Your printers, Marketr campaigns, etc can be mapped to a single location
  7. You get to use the same username/password/subdomain for all the locations
  8. Your templates get new tags for location information so you show the correct address/phone/etc on printed and emailed material

Reasons to maybe not use a Big Chain account:

1. You do NOT want to share customer history between your stores
2. Your locations operate different types of businesses - it might make sense to have totally different inventory in this case, totally up to you
3. You need to use different outbound email addresses for each location.
4. You do not want the same subdomain or custom domain visible in the customer portal.

How to know if you need a Big Chain account

If ANY of these are true, you need a big-chain account:
  1. If you want to have a single shared customer database now, or at any time in the future - you will need a big-chain account
  2. If you want the same login/email for all the locations, you need a big-chain account. This includes your technicians having the ability to work at multiple locations with 1 user account.
  3. If you want a system to track moving inventory and jobs between your locations, you need a big chain-account

Things to know when upgrading to a Big Chain account:

  1. When you upgrade a single location to a Big-Chain we have to move all the existing data in your account to one of the locations
  2. Your users will need locations set in their permissions or they will be able to see all of them
  3. This process cannot be done twice, so you should think it through and be sure

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