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  1. Allow Users to Lock Session

    The Switch User with PIN screen is very handy, but it would be good if this screen could become more of a Lock Screen.

    This would allow the terminal to be 'signed out' but not 'logged out' fully.

    Eg, a Manager could finish on a terminal and hit Switch User.

    The next user to come along can use either their PIN number or full login, but not be able to click close and resume the session with the permissions of the last user.

    51 votes
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      15 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Edit Ticket Receipt Template

      Please add edit of regular and small receipt ticket template. Thank you for your time and all hard work thus far, significantly superior software folks. Thank you.

      50 votes
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        12 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • ScreenConnect API Integration

        ScreenConnect is an alternative to LogMeIn/Teamviewer, and almost GFI Max. It doesn't provide as much info as GFI Max does, however it is much cheaper. The fact that it costs $300 per lifetime, and you get to run your own remote server that doesn't cost you anything more, is a huuuge plus. We made the jump when Logmein free went away, and I've loved it ever since. Super easy customization showing our logo, bizname/etc. Don't mean to get too carried away here, but it really has been a huge help since we found it, and I feel if more people…

        49 votes
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          24 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Ability to schedule appointments with non-customers or without a ticket (like a vendor or non-income meeting)

          Sometimes we need to block time out of the schedule for things like interviews or meeting with a potential vendor, or 'personal time' on the calendar. Can we have the ability to schedule things that are not attached to a ticket or customer?

          49 votes
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            9 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Invoice Email Subject Customization

            We really need the ability to change the Email Subject for sent invoices. We need dynamic variables like Invoice number.

            Right now it just says "Company Name - Invoice Attached"

            If you send multiple invoices, the client can miss the additional ones if they have conversation view on. This also adds new ones to old ones, and again the client may miss it.

            We need it to have the invoice number in the Subject so that each and every one will be custom. We are able to do this in Quickbooks or Freshbooks.

            47 votes
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              8 comments  ·  Flag idea as inappropriate…  ·  Admin →

              This suggestion was more about us needing to improve the subject instead of have it be customizable – we have added the invoice number and even the ticket reply tags in case there was a ticket attached. If you still want to make up your own subjects let’s get a new suggestion open for that vs just improving the subject like we’ve done here.

            • Bundles in the add/view charges on a ticket

              Hi.

              Would it be possible to add bundles in the add/view charges on ticket page. That would allow us to add the correct item bundle directly into the ticket and when the ticket is made into a invoice the correct item bundle would automaticly be in the invoice.

              47 votes
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                16 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • add a function for customers to draw their unlock pattern

                We deal with mainly cellular repairs and the whole point of integrating repair shopr in my business was to reduce papertrials, however this is not possible as i would need customers to be able to draw their unlock pattern on screen.

                If you guys could make way for this, would be awesome!
                thanks for the great work

                46 votes
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                  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Customisation of Receipt Template

                  I want to be able to customise the Receipt Template that prints from the Receipt Printer when the invoice prints

                  I can customise the invoice to how I want but cant find a way to do the receipt. EG get rid of the signature line or change text

                  44 votes
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                    18 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Improve the printing system

                    We've got multiple computers/printers to attend our customers.
                    When I set every ticket printer throught google print, I get a ticket printed on every ticket printer on the shop.

                    I imagine the quickest and simplest solution would be to add a second level dropdown to the print menu.

                    It should be possible to choose to which printer is going to receive the ticket receipt and/or labels (In an ideal world, every computer could be identified, maybe through the browser, so that I could automate the printer selection).

                    It should also be possible to modify printers and labels, we have several…

                    44 votes
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                      9 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      We think that AutoPrintr solves this, as you can now install it on multiple computers for much more granular control. It still doesn’t let you “select a printer” – but it does give much more control.

                    • Discount % by item not entire invoice

                      Maybe I missed it, but sometimes I need to put a discount on just one item not the entire invoice. Also need to make sure this syncs with quickbook.

                      44 votes
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                        26 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Solution for mobile techs with no signal/data

                        Not sure how it can be done - some form of basic offline android/apple app or a local host web applet but often/nearly all the time I'm on the road I have no data connection. It would be great for me if I could have the basic functionality of booking jobs in/customer details whilst on the road where I have no data connection. Then when I get signal it syncs up.

                        If that's a bit too out of scope then maybe a way to simply email in customer details/tickets so that when I have no signal it will eventually send…

                        43 votes
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                          10 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Multiple tickets added to one invoice

                          I think the ability to add multiple tickets to one invoice would be great. That way we can have a running tally of closed tickets and bill once at the end of the month

                          43 votes
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                            7 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Petty Cash

                            At times I have a need for making petty cash transactions (window washing, purchasing shop items from local stores, etc.) and the cash for these is pulled from my register. These transactions are not documented in the system so the register is off at the end of the night when this happens. A petty cash option would resolve this.

                            40 votes
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                              13 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Make a seperate "tab" for Puchases

                              Okay, this is one big feature that we currently are using random work-around's for; and I hate it.

                              We buy laptops and equipment from customers all the time. They may have a bad HDD and don't want to spend $100 to fix it, but gladly take $50 for the dead machine and it's worth $300 fixed up. Otherwise, if they abandon their property for 60 days - it's ours. The issue is, we have no way to track, process or pay for "customer purchases".

                              I know there is a basic "allow purchasing from the public" feature, but that barely scratches…

                              39 votes
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                                15 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                With our new “add to existing” feature for Customer Purchases, the new Category system, and the new Customer Purchases tab, we’re going to mark this as complete. There are a few additional items on this request that we’d love to do as well (e.g., a specific one time use type item) so feel free to break these out as new requests.

                              • Allow customization of the Ticket Receipt template

                                As a technician checking in a customer's computer, I need to print a customized ticket Receipt. I access the Receipt from a Ticket by clicking the PDF button and selecting Receipt.

                                The resulting PDF output does not seem to be affected by changes I make to the PDF/Email Template > Receipt Configuration. Instead the output contains a bold heading "Ticket Summary."

                                The Ticket Receipt somehow *does* seem influenced by certain changes I have made to the Ticket Template. Ticket Template is used to print the "Large" form from the PDF dropdown. I need Large and Receipt to have different information…

                                37 votes
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                                  8 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • iOS App

                                  I think an iOS app would be awesome. I especially like the idea of being able to look at admin stats and charts right on my iPhone.

                                  37 votes
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                                    79 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    We have an iOS app in the app store that has some basic functionality around looking customers, creating customers, and paying invoices. More functionality will be added on/around a monthly schedule. In the next few weeks we’ll have invoice edit-ability, then we’ll start on adding tickets!

                                    Update: December 4, 2015
                                    1.6 is out, it includes invoice create/edit.

                                    Update: January 7th, 2016
                                    Version 1.7 is out with strong offline support.

                                    Version 1.8 will come in 4~ weeks with some bug fixes and performance improvements

                                    :: Update March 1, 2016 ::
                                    Version 1.8.1 was just released fixing the hanging after swiping a card

                                    Version 2.0 will be next with Ticket support!
                                    (estimated around mid-April)

                                    :: Update March 31 2016 ::

                                    We have internal betas with Tickets working, it should be a couple more weeks to get it submitted at this point. Just finalizing searches/custom fields/etc

                                    :: Update April 13th 2016 ::

                                    Version…

                                  • New PC Build

                                    A PC Build form that totals up a new pc with dropdowns from the inventory for components.
                                    If the customer then accepts the build quote it goes in as a ticket to be built and a parts list generated in parts if needed.
                                    At the same time this generates a "device ID" for that customer.

                                    Would be VERY useful for us and many others as well.

                                    37 votes
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                                      8 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Fix estimates so they can be sent to contacts

                                      Currently estimates are only sent to a primary user. In a multi-level company this just doesn't work. Please make it so they function like a ticket and are send to the contact on the estimate.

                                      36 votes
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                                        5 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                        This was implemented a long time ago but maybe not clear because the communication log still had the “main Customer email” in it.

                                        We just improved this so it allows you to choose who gets the email and it shows the correct email in the log/history.

                                        (Will be live later today)

                                      • Appointment Types - Remote, In Shop, Virtual

                                        It would be nice to have an option when setting up an appointment for field jobs or onsite jobs and remote or phone appointments. I have changed the email templates to say appointment in stead of field job to limit confusion for customers who have remote access appointments- but when the appointment is created ALL appointments receive the same confirmation email that auto fills the customers address- this is awesome in the event that we are going on location they can know- but if we are scheduling a phone appointment or remote access meeting then this confuses the customer.

                                        35 votes
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                                          19 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          This is live!

                                          Check out the appointment types stuff, there isn’t a help page on it yet – but check out Admin → Appointment Types

                                          You can put custom instructions per type, like, for the Phone type you could put your standard conference call info, or shop phone, etc.

                                          For Remote Support you could put your teamviewer instructions, etc.

                                          Feel free to comment if you need more!

                                        • RepairShopr HUD, Info-At-A-Glance, What am I looking at again?

                                          I'd like to know how many times I've had to scroll back up to see what's going on when working on a ticket. Not to mention how many times I've had to erase a comment, change users (thanks for the quick switching PIN, great job, btw!), then repost the comment as myself because I didn't notice I was using someone else's account or I posted to the wrong ticket altogether.

                                          Then... It dawned on me.

                                          You know... It would sweet to have, at a glance, the ability to see:
                                          1. What ticket number is being displayed
                                          2. Who's ticket it…

                                          35 votes
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                                            13 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hey all – we put something out there for beta testers, we’ll improve it over time – please continue to put feedback here on this one.

                                            Soon to come, Pin switch login, put it on other pages, then in-app notifications will go there!

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