General

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Show credit amount on customer profile

    We tend to use credits on customers accounts rather then prepaid hours because of how we track our money in Quickbooks. It would be great to have the credit amount listed in the customer profile, much like how prepaid hours is.

    5 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      1 comment  ·  Admin →

      Hey everyone. I’m happy to announce that we implemented the ability to see Customer Credit on the Customer Detail page. Thank you so much for the feedback!

    • Add a 'My Tickets' button to Tickets view

      It's slow to have to select your name from the Tech drop down then hit Search. I could get to my tickets much faster by having a button that says something like 'My Tickets' and is simply a link to a pre-defined search page that only shows tickets assigned to my user account.

      1 vote
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
      • Subcontractor Support Feature

        Have a user that could be designated as a subcontractor with very limited access to the system. They could only see basic customer contact info, have tickets assigned to them, update tickets and enter their charges. Any of their notes and charges would not be visible by the customers.

        Have a report that could be ran to show how much of a payment is due to the contractor based on tickets.

        Example: We use a guy to do all of our cable projects, he bills us a flat rate for the job and we may have to mark it up…

        1 vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
        • Include CRM Features for RepairShopr

          If RepairShopr included a handful of CRM features, I would not have to examine other CRM solutions, such as Insightly, etc. Features such as:
          1. Leads to Opportunity tracking, including stakeholders, probability, status (qualifying, closed, etc)
          2. Ability to tie tasks to said leads and opportunities, such as a task for calling Sally tomorrow at noon. Or enter notes from the phone call or email that was sent or something like that.
          3. An "activity feed" showing tasks around an opportunity or lead for item #2 above.
          4. A tie in to the Inventory module, where quoting may be possible…

          9 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
          • Call and SMS Integration with Flowroute (#1 VoIP Provider)

            Flowroute is one of the USA trunk providers. They have always had a REST API for their calling and SIP trunking, and have now added SMS into the API.

            This would be amazing for allowing users to use their current carrier for SMS and CID communication. Their API is very well developed and they have a dedicated staff to help with the integration. Really interested in being able to get SMS sent to our office lines and them coming in as ticket replies or leads, and being able to respond to the SMS from RS.

            There's even more that can…

            11 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)

              We have an initial release in the app center for beta testers.

              I don’t see a way to get a ping when there is an inbound call, only SMS – so I can’t see how we can get “caller id” type integration from flowroute directly, but you can continue using the PBX integration method for that.

              This integration will allow you to send/receive SMS like our built in system, but you can send from your own phone number.

              If someone sends you an SMS that doesn’t have an open ticket it will create a lead. For now you can’t reply there in the leads..

            • Forwarding emails or messages into RSr from VMs or emails

              We often get messages via our personal email addresses that need to be forward into RSr so we can respond from there with the clients, as a ticket or lead.

              It would be nice if when we forwarded in these messages to RSr the system would be able to pull the clients info from the email headers and the Lead or ticket would be created in the client name vs. in "my" email and name.

              This is something that worked well in ZenDesk if you wanted to look up this functionality there to reverse engineer it..this would be useful.

              11 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)

                This has been out for a few months. If you have specific examples that don’t work, send a screenshot of the sent item to our tech support folks.

              • Bundle item search / organization

                A way I can search through bundle items easier to locate a particular bundle i'm looking for. We use a lot of bundles and when our techs go to look up a current price for something, the search for a bundle item is a bit archaic and you have to hit Ctrl-F and hope its on one of the many pages of bundles.

                15 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                • Partial Refund

                  Is there a way we can process a partial refund? Currently we have customers pre pay their service but sometimes it doesn't take as long so we refund part of it. can we some how manually enter in the number it should be? example customer pre paid $200 but we need to refund $25

                  34 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                  • Checkbox for "Require Serial Number" to Assets

                    Our shop relies heavily on device serial numbers. I would like an Admin option to force the entry of the serial number field (the unique identifier) for every asset.

                    1 vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      1 comment  ·  Admin →
                    • Add pdf and print buttons to refurb page

                      Add .pdf and print buttons to refurb page just like in a customer purchase. Would eliminate several steps in printing labels after finishing a refurb.

                      15 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        1 comment  ·  Admin →

                        Hey everyone! I’m happy to announce that we have added both the PDF and Print buttons to the Refurb page. They appear once you have clicked the Move to Stock button.

                        Thanks for the recommendation and we hope you like the results!

                      • Vonage PBX integration

                        I would like to see RepairShopr integrated with the Vonage Desktop Connect app. I have tested this with our vonage install and got this to work. Here is the routine I used.

                        Download the Vonage Deskptop Connect client to your desktop. I used Google Chrome and it worked.
                        Make a test call and make sure that you do not have pop-ups blocked.
                        Switch over to Repairshopr and go to App Center and click on the Free PBX integration. Generate a token for your company.
                        Switch back to Vonage Desktop Connect and go to the settings area.
                        In settings click on…

                        1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                        • Create Computer Repair Wizard similar to Mobile Device Wizard

                          I tested out the mobile device widget, and put it on our site on our "Phone Repairs" page. I am in the process of doing a complete redesign of the site, and I would love to see a wizard that does the same, but for computer problems. Listing common problems as options like: 1. Desktop or Laptop? 2. Virus? Slow Computer? Not Turning On? etc. etc. 3. Operating System? 4. Brand and Model?

                          Does this make sense? Ultimately, I would like to see an all in one solution that can be put on our home page and customize the colors..something…

                          24 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                          • Technician report

                            Hi Troy.

                            Repairshopr specially for whoever involving on repair and service business,
                            so Technician report is important on this. we need to get sales report by technicians. by daily,weekly monthly we need to take report of every technician.

                            How many tickets resolved,cancelled,not repaired and details.

                            19 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                            • Cannot view all open estimates in customer portal!

                              I recently sent 27 repair estimates to a customer and told them to approve/decline in the portal. They approved 8 of them, and there was no activity for another week on the rest.

                              Got an email this morning asking when I was going to send the other estimates. Turns out the customer can only see the first 8 in the portal, and there is no "View All" button as there is for Assets, Tickets, and Invoices. I have verified this on multiple browsers and computers.

                              Is this normal behavior? I have verified this on multiple computers and browsers. I see…

                              3 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)

                                Hi,

                                I’m happy to say that we have updated the Customer Portal and customers are now able to click a View All button to view all Estimates on their Customer Portal.

                              • New Ticket Email Template

                                When a ticket is created, regardless of how (email, manual, etc) , there should be a specific New Ticket email template that is fired off.

                                If the "Don't Email" checkbox is removed during manual ticket creation, an email is delivered to the client using the ticket comment template which can be very confusing for the end user.

                                When a ticket is opened, we want our customers to be notified that, in fact, a ticket was JUST opened. We can then write up the New Ticket Email template to cover things like the ticket subject, ticket description, a short description of…

                                28 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                • Customize estimates and invoices

                                  It would be nice if we could delete the "Item" column in the Estimate and Invoice template. We don't want that column. This column contain the part number of our product and we don't want our customers to know what is the part number of the product.

                                  With the part number, people can find easily on Google the product, so the product's price.

                                  5 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)

                                    This is simple to do yourself, you can use CSS to hide a specific column in the table. Here are instructions for hiding the “first” column:

                                    Add this style in the code editor in the area

                                    .invbody-items tr td:first-child { display: none; }

                                    And in the html area delete this:

                                    
          Item
         
                                  • Fix PDF Line Break On Estimates/Invoices

                                    On Estimates or Invoices when line items span a second page the text for an item will be cut off or only half readable. Would also be nice to have the option to include (or not) standard terms along with the option to edit the standard terms that are included on the PDF estimate/invoice (for that specific estimate or invoice).

                                    4 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                    • Integrate with Office 365 Calendars

                                      We use Office 365 for our techs, it would be nice to be able to integrate with office 365 calendars instead of using seperate gmail accounts for syncing with RepairShopr.

                                      129 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                      • repairshopr inventory not syncing with woocommerce

                                        We are unable to sync our repairshopr inventory with woo commerce. We understand its a beta platform right now but it should do at least a sync with our inventory? can we get some help with this?

                                        6 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)

                                          We made a number of updates last week to the integration and believe it should be working better now. We are going to keep an eye on usage and continue improving it, please continue to post here if you have suggestions for changes.

                                          Any bugs can still come to customer service.

                                        • Purchase Orders

                                          I do not see a way to print a hard copy of a PO or a copy of a "receiver". I need to be able to have those hard copies to coordinate activities between groups of people.-

                                          1 vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                          ← Previous 1 3 4 5 36 37
                                          • Don't see your idea?

                                          General

                                          Feedback and Knowledge Base