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  1. iPad POS Support

    Support your ios app so we can use an ipad as a POS. We will not purchase a Topaz signature thing or put a bulky PC as a POS. The hardware you guys support is lame. Why can't we have a standalone iPad as a POS and a ticket creator?

    12 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. Account for travel time in calendar.

    it would be great to have travel time calculated between appointments and have that time "ear-marked" as part of that appointment.

    Say you have an appointment from 12-1 and the calculated time from that appointment to the next is 1 hour, it would make the appointment at 2-3 show 1-3 in our calendar, but 2-3 to the customer.

    Too many times have I had my employee's schedule back to back appointments, and not account for 30+ minutes travel time.

    48 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Vonage PBX integration

    I would like to see RepairShopr integrated with the Vonage Desktop Connect app. I have tested this with our vonage install and got this to work. Here is the routine I used.

    Download the Vonage Deskptop Connect client to your desktop. I used Google Chrome and it worked.
    Make a test call and make sure that you do not have pop-ups blocked.
    Switch over to Repairshopr and go to App Center and click on the Free PBX integration. Generate a token for your company.
    Switch back to Vonage Desktop Connect and go to the settings area.
    In settings click on…

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. Profit for estimates calculation

    Kind of like quickbooks used to do.

    I would like a couple of boxes that total the cost, and the profit we would be making on this estimate. Also, it would be handy if it showed a percentage for the profit vs the estimate total so you could also see the markup percentage total for the estimate. This would help a lot for projects we quote.

    7 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Invoice Email Subject Customization

    We really need the ability to change the Email Subject for sent invoices. We need dynamic variables like Invoice number.

    Right now it just says "Company Name - Invoice Attached"

    If you send multiple invoices, the client can miss the additional ones if they have conversation view on. This also adds new ones to old ones, and again the client may miss it.

    We need it to have the invoice number in the Subject so that each and every one will be custom. We are able to do this in Quickbooks or Freshbooks.

    47 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This suggestion was more about us needing to improve the subject instead of have it be customizable – we have added the invoice number and even the ticket reply tags in case there was a ticket attached. If you still want to make up your own subjects let’s get a new suggestion open for that vs just improving the subject like we’ve done here.

  6. Importing Tickets

    I have been subscribing to RS for nine months but am still struggling to go live and make the switch from my current system. I need to ensure RS can do everything I need - or else be confident I have a satisfactory workaround before I go live. RS has some great features and major benefits but also some worrying flaws or omissions (albeit relatively minor) which I must be confident can somehow be resolved and tested in order to pull the plug on the old system.

    It is extremely reassuring to see that I can export ticket data to…

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. Zapier. Oh God... Open the Zapier Floodgates. AUTOMATE ALL THE THINGS.

    You want to mark 'COMPLETED' to a huge percentage of ideas in this feedback forum? Open the Zapier floodgates.

    There are some conversations around here talking about getting Zapier to do stuff with other things like Contacts, Slack, etc. While nice... those things only scratch the surface and only help those of us that use those specific services.

    What about using Zapier to integrate Repairshopr WITH REPAIRSHOPR.

    The possibilities are absolutely endless.

    Trigger:
    - New ticket created by ABC Company.

    Possible Actions:
    - Email the customer saying a new ticket is opened. Right now, if email is selected, when creating…

    29 votes
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    14 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Stock take alterations

    There needs to be a full reports section for the stock take. As is, if an employee makes the adjustments to match the counts, there is no report to show the adjustments made. This is definitely needed for accounting purposes to show the loss.

    Also, having the ability to add the entire inventory or just certain categories is very important. Having the ability to pick what products/items should be counted is huge.

    80 votes
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    14 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Estimate Names

    Need to have estimates/invoices on the backend have an option to name it along with the estimate number. When looking at a list of estimates/invoices its impossible know what is on each and what they are for - having a name would make easier to quickly identify an estimate/invoice in a large list of items.

    32 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Multiple Custom Field Types

    Sometimes customers need more than one service performed on their device. It would be nice to have the option to add additional "Custom Field Types" to their ticket.

    1 vote
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Closing a ticket with a customers signature.

    It would be great to be able to have place where a customer and sign to show that they have picked up their product. In turn, this would automatically close out the ticket in the system. We have ran into issues where customers claim they didn't pick up items and this would prevent any such situations.

    115 votes
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    21 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hey everyone, great news!

    This feature has been added and we really need your feedback!

    We added an Outtake Form in a similar setup to the Intake Form. Please head over to Settings, Tickets, Enable Outtake Form and you’ll be able to see it on Tickets and it will prompt you during the “Ticket → Invoice → Payment → Handle Related Ticket” flow.

    It will be in Autoprintr shortly, and the mobile apps. (By end of next week)

    Let us know here in the comments if you think it could/should do something else!

  12. Add a link to Estimate inside Ticket

    Currently in Repairshopr, if an estimate is created for a ticket, there is no link to the estimate inside the ticket. From what I can see the only way to get this to show is if we are set up as a "repair shop" in which it will show the estimate on the progress tracker at the top of the ticket. But with us being set up as a MSP. There is no progress tracker, so the only way to find an estimate is to go digging through the estimates module.

    is it possible to add a link somewhere inside…

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Change "Hello there" to "Hello {customer name}" in email communications

    Change "Hello there" to "Hello {customer name}" in email communications.
    More so for the emails that are sent to technicians, the customer name isnt anywhere on the email and kind of makes it a bit useless.

    1 vote
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. Print Open Ticket List

    It would be useful to be able to print the list of open tickets at any given time.

    It could be used for auditing tickets vs. machines.

    14 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Integrate E-commerce Platforms with RS - Sell Services & Products in Sync - BOOM!!

    This idea is an excerpt from the ever popular "Add ability to sell Serial Number Products in RepairShopr! Antivirus, Backup Software, etc".
    This is a new thread so the previous idea can be marked as complete (awesome!).

    Here are the goals:

    1. Sync Inventory with a shopping cart platform.
    a. Allows to sell services, client purchases, and all inventory that is in RS on an shopping cart platform
    b. Ability to turn configure visibility of a RS product on the ecommerce site like a checkbox stating “Show on E-commerce Site” or “Don’t show on E-Commerce Site”

    2. Sync past purchases/invoices…

    65 votes
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    21 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Sarah responded

    I’m going to mark this complete with the caveat that we haven’t completed the subscription portions, or delivering of serial numbers – but we’ll keep working toward it!

    This is live for beta testers, live for everyone in a week or two.

    Please note that WooCommerce is the only E-Commerce platform we’re supporting at the moment.

  16. Purchase Order Printing and Vendor Details

    Printing a PDF of a purchase order would be useful to to support the paper documents from the vendor as well as digital purchase details. Recording the Vendor invoice number with the receive would also be very useful for RMA purposes.

    7 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. PBX Prefixes for CID

    Hey guys,

    LOVING the PBX integration for caller ID lookup (now that I figured out how to get it working - updating the lookup source in the incoming routes). However, most caller ID screens, including ours, only display a max of 14 characters.

    So, on our phones, when a caller that is in the system calls in, we only can sometimes see just a partial bit of the status, and often NONE of the actual name. Very annoying. For example, this is some of the recent CID's that show up on our phones:

    In Progress: J
    Awaiting Parts
    Invoiced: Robe …

    3 votes
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    21 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Email communication options to enable/disable in Admin panel

    Can you please add options in the admin section to disable the default email notifications for specific alerts? For instance, our techs would prefer to NOT be emailed every single time an estimate is approved, considering they already have a constant visual of their tickets and the dashboard - which both indicate this very well.

    I actually prefer to not be emailed at all regarding RS updates. My whole day revolves around keeping a constant status check on ticket replies, estimate approvals, and invoice payments. I generally notice the event before I event get the email relay. It would be…

    1 vote
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    completed  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Bookings Feedback

    The way I run my repairshop is to try and book appointments for people to bring their device in for repair - more so for repairs to mobile devices where people require a quick turn around for example.

    Using the appointments feature would be ideal for this but here is some things I think would be better

    1) Allowing different opening times on a "per day" basis. My weekend opening times are different to during the week.

    2) Ability to change the default appointment length to say half hour rather than an hour as it currently is.

    3) On the…

    14 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Live Ticket Counter/Queue Counter

    It would be great if there was a feature for having a live ticket counter on display on a TV in our store, counting up tickets everytime we create a new one.

    Is there possibly an embedded link we can use for something like this? Would look great, and help to explain to customers that there device will be in a queue.

    0 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
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