Have a user that could be designated as a subcontractor with very limited access to the system. They could only see basic customer contact info, have tickets assigned to them, update tickets and enter their charges. Any of their notes and charges would not be visible by the customers.

Have a report that could be ran to show how much of a payment is due to the contractor based on tickets.

Example: We use a guy to do all of our cable projects, he bills us a flat rate for the job and we may have to mark it up or add other charges to the project before invoice the customer.

If RepairShopr included a handful of CRM features, I would not have to examine other CRM solutions, such as Insightly, etc. Features such as:
1. Leads to Opportunity tracking, including stakeholders, probability, status (qualifying, closed, etc)
2. Ability to tie tasks to said leads and opportunities, such as a task for calling Sally tomorrow at noon. Or enter notes from the phone call or email that was sent or something like that.
3. An "activity feed" showing tasks around an opportunity or lead for item #2 above.
4. A tie in to the Inventory module, where quoting may be possible for said leads/opportunities.
5. Other CRM-ish features generally available should be considered. Although a massive effort, this can tie in to your vision for supporting MSP models and truly capture more market share since RS can become PSA-ish.

Flowroute is one of the USA trunk providers. They have always had a REST API for their calling and SIP trunking, and have now added SMS into the API.

This would be amazing for allowing users to use their current carrier for SMS and CID communication. Their API is very well developed and they have a dedicated staff to help with the integration. Really interested in being able to get SMS sent to our office lines and them coming in as ticket replies or leads, and being able to respond to the SMS from RS.

There's even more that can be done with their system including CID, call times, destination and origination call data, SMS content, etc. See more here: https://www.flowroute.com/developers/

I would like to see RepairShopr integrated with the Vonage Desktop Connect app. I have tested this with our vonage install and got this to work. Here is the routine I used.

Download the Vonage Deskptop Connect client to your desktop. I used Google Chrome and it worked.
Make a test call and make sure that you do not have pop-ups blocked.
Switch over to Repairshopr and go to App Center and click on the Free PBX integration. Generate a token for your company.
Switch back to Vonage Desktop Connect and go to the settings area.
In settings click on the Web Launcher tab.
In Web Launcher I used the following variables.
URL - I typed in "RepairShopr" (note: do not use the quotes)
In the box next to the name put this URL in minus the quotes - "http://uniquedomainname.repairshopr.com/api/callerid/?did=[NUMBER]&token=tokenfromfreePBX"
Now click the Add button. You should see the URL you just built in the box below the Insert button.
Check the box for Incoming Calls and then click save.
Test by making a call into the system from a customer record associated with you calling from a number on your record.

I tested out the mobile device widget, and put it on our site on our "Phone Repairs" page. I am in the process of doing a complete redesign of the site, and I would love to see a wizard that does the same, but for computer problems. Listing common problems as options like: 1. Desktop or Laptop? 2. Virus? Slow Computer? Not Turning On? etc. etc. 3. Operating System? 4. Brand and Model?

Does this make sense? Ultimately, I would like to see an all in one solution that can be put on our home page and customize the colors..something that asks "What Tech Problem are you having?" Choices like: 1. Mobile Device 2. Computer and then proceed to the applicable wizard.

I recently sent 27 repair estimates to a customer and told them to approve/decline in the portal. They approved 8 of them, and there was no activity for another week on the rest.

Got an email this morning asking when I was going to send the other estimates. Turns out the customer can only see the first 8 in the portal, and there is no "View All" button as there is for Assets, Tickets, and Invoices. I have verified this on multiple browsers and computers.

Is this normal behavior? I have verified this on multiple computers and browsers. I see no reason customers should not be able to get a full list of open estimates waiting for approval/decline.

When a ticket is created, regardless of how (email, manual, etc) , there should be a specific New Ticket email template that is fired off.

If the "Don't Email" checkbox is removed during manual ticket creation, an email is delivered to the client using the ticket comment template which can be very confusing for the end user.

When a ticket is opened, we want our customers to be notified that, in fact, a ticket was JUST opened. We can then write up the New Ticket Email template to cover things like the ticket subject, ticket description, a short description of our responding procedures, our hours etc.

Having a dedicated template for new ticket emails, as well as a way to automatically fire them when a ticket is opened will go a LONG way towards managing customer expectations.