Please add SMS option as a medium to send out blasts. Thank you.

Example: One customer brings in 5 computers. They want it all on one ticket, one bill. 5 techs work on each computer - they need to be assigned this ticket at the same time so that they each see it in their "view".

We'd like to be able to leverage ticket automations to add a trip charge (defined as a custom field in the customer) any time an onsite appointment is scheduled. This way our scheduling team does not have to manually enter a trip charge on the ticket for each ticket that has onsite appointments scheduled. This would help ensure that the trip charges always get added to tickets when onsite visits are scheduled.

Hi, we recently started a WISP leg within our tech business and I would love a feature where I am able to send bulk SMSes out to all my WISP customer only for repairs, maintenance and downtime. Is this already possible or perhaps something you can add? Thanks!

Be able to assign a larger job to more than one tech.

Support your ios app so we can use an ipad as a POS. We will not purchase a Topaz signature thing or put a bulky PC as a POS. The hardware you guys support is lame. Why can't we have a standalone iPad as a POS and a ticket creator?

Under the new asset designation when creating a ticket we are unable to search by serial number anymore and when clicking the drop down arrow I suggest having the format: "[Asset Name] - [Serial Number]". Being a business that deals with clients that have multiple units of the same product name we need this feature.

On the ticket detail where you can click Status and a drop down appears, would like the ability to change the order of that list. The order should match our workflow.

Please improve the logo print quality on invoices, tickets etc..

(As reference see the print quality for the same logo image used in, for instance, Xero Accounting)

Just like you have Flowroute, best allow Twilio platform as well. Also, since you already have the basic level platform SMS sending from Twilio can you allow us to insert our own phone number from Twilio? This reduces your cost and allows us to keep our branded numbers in use.

This would allow us to maintain analytics fully again also!

IT Glue integration?

it would be great to have travel time calculated between appointments and have that time "ear-marked" as part of that appointment.

Say you have an appointment from 12-1 and the calculated time from that appointment to the next is 1 hour, it would make the appointment at 2-3 show 1-3 in our calendar, but 2-3 to the customer.

Too many times have I had my employee's schedule back to back appointments, and not account for 30+ minutes travel time.

Microsoft just released a collaboration and chat platform. Would be nice to have integration similar to what we have for slack.

We'd like to be able to have multiple invoice templates, i.e. we have 2 repair shops we run from the one location - I'd like to be able to switch the template with the click of a button.

We need to have the Search feature available within the Customer Portal the way it is within ours. We have several large clients very frustrated having to go multiple pages to find anything, they call us and we find within 3 seconds. They have said their portal is not useful for the most part.

When a customer buys hardware, we need something for them to sign when the equipment is delivered stating they received it. We need a way to do that when it's just a straight sale and not related to a ticket. It would be helpful to be able to do this from the invoice screen. On some occasions our customers receive the equipment before they issue a payment, so a receipt would not work for us.

We would like to see true 2 way sync with Quickbooks Online (QBO). In particular, we would like Invoice payments to sync both ways between RS and QBO to save the current manual double handling of payments etc.

I would like to be able to send an SMS to a customer to let them know that their item has been picked up if the status has changed.
Ticket Automation should also have an option to 'wait and recheck' in case that the end use accidentally clicked on a wrong status, and rushed to change the status again.

I don't know if it is already an idea out there, but it would be great to have an email receipt automatically sent to the customer after they make a payment with credit card online or after a recurring payment is processed.