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  1. POS referred by

    so we do a lot of repairs "on the spot" and thus use the POS for many sales. though when we are taking people's data there is no "referred by" option, this option would save us heaps of time & help us immensely with our marketing campaigns.

    30 votes
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      This feature has been completed. Now when creating a customer from the POS tab you will be able to choose from your list of Referred by options.

    • Estimates and Invoices not showing the margin unless a Global Admin - Bug Fix

      When delegating permissions to other users, even if you give them full permissions they cannot mouse over the total and see the total profit for the estimate or invoice unless you make them a global admin. This makes it hard to work out the margin on an estimate or invoice or risky to make all users global admins.

      Logically if the user has cost price permissions this function should work.

      15 votes
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      • Vonage PBX integration

        I would like to see RepairShopr integrated with the Vonage Desktop Connect app. I have tested this with our vonage install and got this to work. Here is the routine I used.

        Download the Vonage Deskptop Connect client to your desktop. I used Google Chrome and it worked.
        Make a test call and make sure that you do not have pop-ups blocked.
        Switch over to Repairshopr and go to App Center and click on the Free PBX integration. Generate a token for your company.
        Switch back to Vonage Desktop Connect and go to the settings area.
        In settings click on…

        1 vote
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        • Update this FAQ, because it may be outdated: http://feedback.repairshopr.com/knowledgebase/articles/278074-can-i-create-a-deposit-in-repairs

          No matter what I try to change or add, I do not see a button for "take deposit" on the ticket info section. We desperately need an easy way to take a diagnosis deposit and apply it to later charges.

          4 votes
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            completed  ·  2 comments  ·  Admin →
          • Improve some of the older features

            There are a tremendous number of features offered in RS and the very core of them are fairly well rounded and fully implemented.

            There are also almost some other features that seem like they are do for some upgrades.

            There is tremendous potential in things like;
            - Ticket Automation
            - Widgets
            - Ticket
            - Worksheets
            - Stock tools
            - Reports
            - Templates
            - Custom fields
            - Website Integrations

            Many implementations could use some simple upgrades like:

            The "Device Repair" widget starts with an option to pick a model and has no option to start with a device manufacturer. This is…

            22 votes
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              Since this suggestion is for multiple features, we can’t really manage it in uservoice like other suggestions.

              I’m inclined to just delete the post and have these individual items get their own post (so they can get votes/status updates/etc) – but it’s a hot issue so I’ll just mark is as completed and leave it.

              If you are considering commenting and adding another small thing you want us to fix before adding more new features, stop.

              Go submit a separate idea for it so it can get votes. That’s how this system works..

              Marking complete because we’ve heard you, and understand your desire. We are not going to prioritize these examples to be worked on immediately because that isn’t how our roadmap works – but it will be considered as we schedule future work. (as usual)

            • Add Item/Invoice name to Recurring Invoice Report

              Would it be possible for the name of the invoice to be added as a column to the Recurring Invoice report? Otherwise it's pretty confusing to see a customer name and a potentially random figure attached without context to what they're actually being billed for.

              Thanks,

              3 votes
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              • Add pdf and print buttons to refurb page

                Add .pdf and print buttons to refurb page just like in a customer purchase. Would eliminate several steps in printing labels after finishing a refurb.

                15 votes
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                  1 comment  ·  Admin →

                  Hey everyone! I’m happy to announce that we have added both the PDF and Print buttons to the Refurb page. They appear once you have clicked the Move to Stock button.

                  Thanks for the recommendation and we hope you like the results!

                • Recurring Tickets Display Screen

                  When I go into the recurring tickets report, the screen shows the Ticket Number, the date it was created, and the next scheduled run date.

                  I would like to see the client name on this screen. I use tons of recurring tickets, and I now have to hunt for the ones I am looking for and it is very tedious.

                  Thank you!

                  1 vote
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                  • Serialized Item Stock Takes Issues

                    When performing a stock take, there are extreme inconveniences when trying to reconcile what WAS counted versus what RepairShopr is expected.

                    For example, RepairShopr is expecting a count of 24 items for our catalog item 'iPhone 6S Unlocked 16GB.' We have an actual count of 22 items. When you click the "Quantity (Details)" link, it takes you to a page of all the items you scanned.

                    The issue lies in attempting to reconcile what you have on hand vs what was counted. There is no way to do this all at once unless you either print each item label or…

                    8 votes
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                      I’m pretty sure we added the detail of all expected/scanned serials to the reconcile page so you can track down what is missing. If you are still finding this tough please do send in those screenshots to support and we’ll prioritize this.

                    • Fix IOS appointment calander

                      When trying to create an appointment for a ticket on the IOS app, it won't let me select another day. This bug is on iPhone 6s IOS 10.2.1

                      1 vote
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                        Hi,

                        This should have been addressed. If you are still seeing this issue, please open a support ticket and the team will help you out.

                        Thanks,

                      • Fix "ticket"on iPhone app

                        In the IOS app I cannot create a new ticket because I have a custom field that is required. When I try to create the ticket is says there is a error due to the custom field not being filled out. But the custom field is not on the new ticket section to even fill out (its missing)

                        10 votes
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                          Hey there,

                          This has been addressed in a recent patch. If you are still encountering this error, please reach out to support and they would be happy to assist.

                          Thanks,

                        • Show associated Invoice on Ticket page

                          I don't see any sort of link to the current associate invoice (or invoices) on the Ticket page. This is causing a hassle because I see the ticket charges, but I'm not sure how many of those charges have already been applied to an invoice. The status of 'Add/View Charges' never changes, even after they've been added to an invoice, so I've accidentally created multiple invoices. Can this be resolved?

                          1 vote
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                            1 comment  ·  Admin →
                          • Add Employee Clocked In/Out Notification

                            It would be nice to get notification each time an employee clocks in or out. That way we know exactly when our employees are available to work when we are not in the office

                            18 votes
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                            • Autoprintr suggestion

                              Hi guys,

                              Here's a quick note about Multi-store operations and how the current Cloud Print service works;

                              When Store A makes an invoice, and Store B presses "Print", it will print to Store A, even though Store B pressed print.

                              I would love to see an option where, in AutoPrintr, no matter which store makes the invoice, whichever store *requests* the print, gets the print.

                              I would also suggest that for Dymo labels, if possible.

                              Thanks,
                              Don

                              1 vote
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                              • Cannot view all open estimates in customer portal!

                                I recently sent 27 repair estimates to a customer and told them to approve/decline in the portal. They approved 8 of them, and there was no activity for another week on the rest.

                                Got an email this morning asking when I was going to send the other estimates. Turns out the customer can only see the first 8 in the portal, and there is no "View All" button as there is for Assets, Tickets, and Invoices. I have verified this on multiple browsers and computers.

                                Is this normal behavior? I have verified this on multiple computers and browsers. I see…

                                3 votes
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                                  Hi,

                                  I’m happy to say that we have updated the Customer Portal and customers are now able to click a View All button to view all Estimates on their Customer Portal.

                                • Invoice Aging Report

                                  It would be helpful if this report also included the Invoice Date, as well as the due date.

                                  1 vote
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                                  • Square intergration for iOS and Android App in countries other than the US

                                    Square intergration for iOS and Android App in countries other than the US

                                    Unfortunately the Square integration for iOS and Android App only works if you are in the US. What about the rest of us who are not in the US?

                                    This shouldn't be that hard to do. Square already has integration in Australia for Xero so the functionality must be already in Square it's just a matter of making Repairshopr do the same.

                                    6 votes
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                                    • Email Available Tags - Invoice Total

                                      It would be great to have <<Invoice Total>> as an available tag in the email template.

                                      Our old system showed the client what the total was in the email, so they were used to seeing that figure without having to log into the portal or open the PDF.

                                      As an extension to this, it would be great to also have <<Outstanding Balance>> as a tag as well.

                                      craig

                                      3 votes
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                                        1 comment  ·  Admin →

                                        All invoice tags are supported in invoice email templates. This part of the application needs more documentation. We’re working on it.
                                        Just put {{invoice_total}} or/and {{invoice_balance_due}}

                                      • When reloading customers list on android app, it makes duplicate entries

                                        When you reload the customer list on the android app, rather than just refreshing the list, it loads the list of customers onto the end of the current list

                                        3 votes
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                                          1 comment  ·  Admin →

                                          This has been resolved in a past update. Please verify that you are on the latest build of the Android app by making sure it is updated via the Google Play Store.

                                        • Add a button that allows you to go to customer wiki from tickets

                                          I would like a button on the ticket that allows you to go directly to their wiki page. We are trying to encourage use of it and this would help.

                                          11 votes
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                                            Hey everyone, I’m happy to announce that you are now able to easily get to the Customer Wiki from within a ticket. Now all you have to do is click Action > Customer Wiki to navigate there! No more having to jump around!

                                            Thanks for the feedback around this. Enjoy! :)

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