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  1. Vonage PBX integration

    I would like to see RepairShopr integrated with the Vonage Desktop Connect app. I have tested this with our vonage install and got this to work. Here is the routine I used.

    Download the Vonage Deskptop Connect client to your desktop. I used Google Chrome and it worked.
    Make a test call and make sure that you do not have pop-ups blocked.
    Switch over to Repairshopr and go to App Center and click on the Free PBX integration. Generate a token for your company.
    Switch back to Vonage Desktop Connect and go to the settings area.
    In settings click on…

    1 vote
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      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    • Invoice Email Subject Customization

      We really need the ability to change the Email Subject for sent invoices. We need dynamic variables like Invoice number.

      Right now it just says "Company Name - Invoice Attached"

      If you send multiple invoices, the client can miss the additional ones if they have conversation view on. This also adds new ones to old ones, and again the client may miss it.

      We need it to have the invoice number in the Subject so that each and every one will be custom. We are able to do this in Quickbooks or Freshbooks.

      47 votes
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        8 comments  ·  Flag idea as inappropriate…  ·  Admin →

        This suggestion was more about us needing to improve the subject instead of have it be customizable – we have added the invoice number and even the ticket reply tags in case there was a ticket attached. If you still want to make up your own subjects let’s get a new suggestion open for that vs just improving the subject like we’ve done here.

      • Zapier. Oh God... Open the Zapier Floodgates. AUTOMATE ALL THE THINGS.

        You want to mark 'COMPLETED' to a huge percentage of ideas in this feedback forum? Open the Zapier floodgates.

        There are some conversations around here talking about getting Zapier to do stuff with other things like Contacts, Slack, etc. While nice... those things only scratch the surface and only help those of us that use those specific services.

        What about using Zapier to integrate Repairshopr WITH REPAIRSHOPR.

        The possibilities are absolutely endless.

        Trigger:
        - New ticket created by ABC Company.

        Possible Actions:
        - Email the customer saying a new ticket is opened. Right now, if email is selected, when creating…

        29 votes
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          14 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Estimate Names

          Need to have estimates/invoices on the backend have an option to name it along with the estimate number. When looking at a list of estimates/invoices its impossible know what is on each and what they are for - having a name would make easier to quickly identify an estimate/invoice in a large list of items.

          32 votes
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            4 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Print Open Ticket List

            It would be useful to be able to print the list of open tickets at any given time.

            It could be used for auditing tickets vs. machines.

            14 votes
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              3 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Bookings Feedback

              The way I run my repairshop is to try and book appointments for people to bring their device in for repair - more so for repairs to mobile devices where people require a quick turn around for example.

              Using the appointments feature would be ideal for this but here is some things I think would be better

              1) Allowing different opening times on a "per day" basis. My weekend opening times are different to during the week.

              2) Ability to change the default appointment length to say half hour rather than an hour as it currently is.

              3) On the…

              14 votes
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                7 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Live Ticket Counter/Queue Counter

                It would be great if there was a feature for having a live ticket counter on display on a TV in our store, counting up tickets everytime we create a new one.

                Is there possibly an embedded link we can use for something like this? Would look great, and help to explain to customers that there device will be in a queue.

                0 votes
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                  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Customer Appointment Scheduling

                  Add ability to customer check in/broken wizard/customer portal to allow customers to select a specific date and time to schedule an appointment - on the backend allow for specific techs to be assigned or just a general que. On the customer profile page just a simple form that asks the issue/appointment reason, date, time and schedule. A more advanced version could also have the option to require an advanced/partial deposit before it can be booked.

                  See schedulicity.com, appointy.com, bookfresh.com

                  14 votes
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                    15 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    We just updated the appointment booking feature to handle the free/busy information better, now if you have an all day appointment the whole day will show accurately as unavailable.

                  • Add Snail Mail Useage Bar

                    You need to add to the SMS and User number status bars a Snail Mail bar. That way you can see how many snail mails you have left before having to purchase more. Just like with SMS.

                    1 vote
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                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    • Add support to email back to tickets out of our email client

                      I have started to email my clients through the tickets. When they reply back asking a question if I am on my phone or on a job, it would be nice if we could just email back to the ticket and it would email the customer and add the note to the ticket itself.

                      8 votes
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                        Most emails in RepairShopr (including ticket comments) are possible to be replied to via your email client now.

                        Replying to a Ticket Comment will add a public comment from you to the ticket, and email that to the customer.

                      • Add address to customer section of ticket

                        Add address to customer section of ticket

                        1 vote
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                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • Notes Section IN Invoices

                          Need area in Invoice to Add note

                          1 vote
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                            10 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            This has been there, you have to click edit on the invoice to get to the tech notes currently. They don’t show up on the pdf either.

                            Does that work for your need?

                          • Indicate the email sender in tickets.

                            In tickets that have multiple contacts involved, it's nearly impossible to tell who sent what if no one has an email signature. It would be great to have some kind of indication of the sender.

                            3 votes
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                              completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            • European General Data Protection Regulation (GDPR) compliance

                              European General Data Protection Regulation (GDPR) compliance

                              Anyone one with clients in Europe will need to ensure compliance for GDPR before May 18.

                              1: Amazon's cloud platform will be backed by certification for the standards required and or having a separate uk based server should bring it closer.

                              2:Then prominent "opt" in boxes clearly labelled for consents and automation's to seek 12 month renewals to items such as marketing. You have already a means to enable us to opt out a client from marketing.

                              3: A feature to "part delete a client" - Archive (so still accessible)

                              4: Reporting of…

                              69 votes
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                                4 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                You may have heard about the General Data Protection Regulation (“GDPR”) that took effect May 25, 2018.

                                We have released many tools for GDPR to help you be compliant and remain compliant and are open to feedback on the subject.

                                See our GDPR help page for all the details.

                              • Comminication Box Update

                                The default communication box is too small. It is hard to enter in text and be able to edit without adjusting the box each time.

                                As the default is always set to private. Have to change each time to update the customer.

                                10 votes
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                                  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Ability to track time on multiple tickets simultaneously

                                  The ability to have the ticket timer running on multiple tickets at the same time would be a god send. Constantly having to start/stop timers while switching between working on bench systems is a real hassle.

                                  5 votes
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                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • create some sort of middle-ground pricing.

                                    I'm starting up my computer repair business (again). I love the 30 free tickets a month but what happens if I get busier in 3 months and have 40 tickets? There's no in-between pricing - either 30/free or over 30/$99 per month. Just a thought.

                                    1 vote
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                                      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Sync purchase orders with Xero now that Xero supports it

                                      I know this was posted earlier but as it was not supported by Xero at the time it was declined, It is now supported with Xero so we would like to integrate the purchase orders in Xero with the purchase orders in RepairShopr and sync them.

                                      120 votes
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                                        25 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Splitting off tickets from a comment.

                                        Would be nice to be able to split off a comment or series of comments onto a new ticket from an existing one. Sometimes, when working on a project, one thing will lead to another which ends up being a new and totally separate project from the existing ticket. But there's no good way to quickly copy the documentation from the existing ticket to the new one. Being able to start a new ticket from an existing one and then select any comments or items (timer entries, charges, etc) to be moved over into that new ticket would do wonders…

                                        1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • add a function for customers to draw their unlock pattern

                                          We deal with mainly cellular repairs and the whole point of integrating repair shopr in my business was to reduce papertrials, however this is not possible as i would need customers to be able to draw their unlock pattern on screen.

                                          If you guys could make way for this, would be awesome!
                                          thanks for the great work

                                          46 votes
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                                            5 comments  ·  Flag idea as inappropriate…  ·  Admin →
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