I suggest you ...

Microsoft Teams Integration

Microsoft just released a collaboration and chat platform. Would be nice to have integration similar to what we have for slack.

39 votes
Vote
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Isaiah shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    9 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      Submitting...
      • Douglas Bradshaw commented  ·   ·  Flag as inappropriate

        Here is the design guidelines for the Office365 webhook
        https://docs.microsoft.com/en-us/outlook/actionable-messages/card-reference
        Using this you could add Teams integration very easy.
        You could even allow the @Mention to come through on teams. This would be awesome. We could setup a teams channel for private notes, then when we mention a tech by name it will notify them on that channel. We could carry on that conversation in teams.

      • Matthew commented  ·   ·  Flag as inappropriate

        Really hoping this gets integrated soon. It’s the only thing stopping me from cutting the cord with Slack and saving $8 per month per user.

        Devs....Hopefully you’ll see this message. I think this site will help you modify your webhooks slightly to format messages for teams better https://messagecardplayground.azurewebsites.net/

      • Anonymous commented  ·   ·  Flag as inappropriate

        Want to bump this idea as well. We have been using Slack due to early problems with Teams but Microsoft has come a long way and we decided to switch back to using Teams today. The integration with Office365 makes Teams the logical choice. Hope to see tight integration in the near future.

      • Dan commented  ·   ·  Flag as inappropriate

        Thanks for the thorough reply, Matthew. We are 100% in agreement.

      • Matthew commented  ·   ·  Flag as inappropriate

        Looks like there is webhooks integration works with Teams so you can push notifications to channels inside Teams the same way you can in slack. However the actual slack integration provides better formatting with links and this would be very useful to have inside of Microsoft Teams. I have my techs add {{ticket_url}} to their comments as a canned response to include the link inside notifications and comment. As it stands right now the formatting even for the webhooks is off, it looks like it does not process line breaks the way that slack does, so the text is jammed into one line (hard to read).

        Also the integration that repairshopr has with slack via it’s slash commands to assign comment and close tickets would be nice to have in Teams too, however it would be useful to be able to hidden comment as well as comment with communication to the customer publicly. This is currently not an option in slack but would be very useful.

        It’d be nice to get a response from RepairShopr if this is something that is on their radar. I think a lot of people that utilize office365 would rather use teams than slack as it helps consolidate our tools and simplify things for our employees. Not to mention it would save me money as I’m paying for slack due to the number of integrations I use.

      • Jeffrey commented  ·   ·  Flag as inappropriate

        It looks like this should not be too difficult to add based on what I have seen. It should be a very similar setup to slack

      • Dan commented  ·   ·  Flag as inappropriate

        We too will be adopting Teams. The more Office 365 integration, the better!

      Feedback and Knowledge Base