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Late Fees

After an computer has been invoice for 5 Days & Is still sitting in shop, we charge $2 day late fee. Something to keep track of this automatically would be cool.

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Matt Jones shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Kirk Black commented  ·   ·  Flag as inappropriate

    Wondering how I can delete a late fee off an invoice? I had 2 invoices paid in full and the next day I logged in and I couldn't match the numbers in my log because for some reason a late fee was added to an already closed invoice. How do I get rid of it without having to make a whole new invoice? Thanking you in advance.

  • AdminTroy (Founder, RepairShopr) commented  ·   ·  Flag as inappropriate

    @Ryan, they do email us - but after that we don't go back and skim for them on completed items. I think if you don't hear from us in a few days/weeks on a Completed item it's probably best for visibility to start a new item. Just a uservoice thing..

  • Ryan (CTO, Pinellas Computers) commented  ·   ·  Flag as inappropriate

    Hey again @Troy

    Got my first question on my previous post answered and confirmed late fee is magically calculated on original total. Great work on making that happen! Still would really like to see my questions below incorporated to make the invoice system more transparent and descriptive. Let me know what you think:

    2. Can this feature be upgraded to adjust the QTY to how many times the late fee has incurred (ie. If it's a once per month charge and it's three months past due it would be QTY 3). Then, just leave the RATE field as-is for the late charge on the invoice.

    3. Can you make the late fee's description on invoices read out the way we have it listed in Payment Terms? So instead of it just saying "Late Fee" with no explanation, it would say something like "Late Fee: $5 or 3% Weekly after 30 Days". This way customers are reminded on how to no incur next time.

    Thanks!

  • Pat Foraker commented  ·   ·  Flag as inappropriate

    This should not be marked as completed, this is functionalish at best, let fees shouldn't be directly added to invoice, without that invoice being automatically emailed or printed for mailing, because the client never sees the updated invoice, aka they don't pay it, i don't want to have to check for late fees everyday just to send these out that defeats the whole purpose of automation, also sometimes these late fees either need removed or modified, this also is not easy at all, still requestions more information on how late fees are fully implemented, I asked once before and still nothing new for information. I love the work that is put into the software, but there are to many half baked features, adding new things without finishing current ones is difficult to deal with, please please let use know mroe info and if this feature is to be polished some more, or just left as is.

    Thanks,
    Pat

  • Ryan (CTO, Pinellas Computers) commented  ·   ·  Flag as inappropriate

    @Troy - Some questions:

    1. How does the late fee calculate when it's a percentage fee? Is the percentage based on the original invoice total, or is it based on the adjusted invoice total (in the event there are already late fees added)? Meaning, can late fee charges incorporate into late fee calculations?

    2. Can this feature be upgraded to adjust the QTY to how many times the late fee has incurred (ie. If it's a once per month charge and it's three months past due it would be QTY 3). Then, just leave the RATE field as-is for the late charge on the invoice. (This would solve question 1 if it's working with the latter description).

    3. Can you make the late fee's description on invoices read out the way we have it listed in Payment Terms? So instead of it just saying "Late Fee" with no explanation, it would say something like "Late Fee: $5 or 3% Weekly after 30 Days". This way customers are reminded on how to no incur next time.

    Thanks!

  • Anonymous commented  ·   ·  Flag as inappropriate

    Troy, can we get a tutorial on how to do this? Will it apply to invoices we already have that are overdue or just future invoices? I'm having no luck with it, but not sure I am doing it correctly.

  • Pat Foraker commented  ·   ·  Flag as inappropriate

    Updates? How is this coming? I have customers taking advantage of the fact that I am not doing late fees at this time, since no way to do it currently, except manually, not worth it to pay some to figure these all manually. Really Looking forward to this feature!!

    Thanks,

  • Michelle commented  ·   ·  Flag as inappropriate

    I agree with Ben's statement. If we can set it up for automatic late fees, yet still have the option to remove them if they are not applicable to that particular instance, it would be extremely helpful.

  • Ben commented  ·   ·  Flag as inappropriate

    I concur with the late fees. We would like an automated way to charge late fees to existing late invoices. Also, have the ability to change late fees if necessary on invoices. For example, afer 7 days, we charge a late fee. Payment comes in on the 6th day and we process it on day 8 because we got swamped on day 7. We would have to change the invoice to reflect no late fee and process payment. Otherwise, client would owe the late fee still after making payment.

  • Spencer Pous commented  ·   ·  Flag as inappropriate

    This is a must. I need to be able to automatically add late fees to all invoices over due for after x amount of days and automatically send a statement every 30 days there is an open balance.

  • kyle commented  ·   ·  Flag as inappropriate

    Checking on the status of this. Please add asap. It is really affecting the timeline of people paying, last year we pulled in a hefty amount in late fees. This year we haven't pulled in a dime.

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