AdminRobert Reichner (CEO, RepairShopr, RepairShopr)

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  1. 3 votes
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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Daniel – Domo has spent many millions of dollars building amazing technology to pull that off. We could have added a report here and there, and would always have people complaining – or – buy domo and integrate.

    Domo was very expensive, we are going to continue losing money on it. We added it for those people that need more powerful reporting because we would never have been able to build something as nice as they have.

    Just like we won’t build accounting, so we integrate QB and Xero.

    In the MSP space there are reporting systems out there that people pay a lot of money to hook into the big PSAs. We were able to accomplish the same type of reporting for a fraction of the price – and we are proud of it.

    The going rate for a reporting system like what we are giving in domo is…

    AdminRobert Reichner (CEO, RepairShopr, RepairShopr) commented  · 

    Gabe -- Have you looked at the Monthly Stats in Domo and the Chart for "Invoices Sum by Month"?

    https://www.evernote.com/l/AAwitk02Fh9EoIlmgQEwkhnDKvOPstvzsCg

    You can click on that chart and click on an individual month bar in the chart. That will drill down to the list of invoices that are included there. Is that what you're looking for? There's a definite challenge here in terms of providing data to suit all use cases (cash vs. accrual, invoices vs. payments, reporting partial payments vs. final payments, invoice dates vs. invoice due dates vs. payment dates, etc.)

    Regarding updates on what's released, we've been sharing all the updates and features that are launched approximately every couple weeks and are posting that as an in-app notification and reposting on our blog. Definitely open to other suggestions on how we can do this better! We've been shipping a lot of beta features in the last two months that just got fully released so we'll have our next update this coming week on everything that's new. Thanks again for the feedback.

  2. 4 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminRobert Reichner (CEO, RepairShopr, RepairShopr) commented  · 

    John -- This is session based so as to reduce unwanted duplicate pop ups (for instance, if you're updating the same ticket multiple times in a day). The pop up will show again when you have a new browser session.

  3. 38 votes
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    21 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminRobert Reichner (CEO, RepairShopr, RepairShopr) commented  · 

    Just an update that we added a Multiple Payments options in the POS to handle the issue some users were seeing when taking a Cash payment. Thanks for your patience on this -- took us some time to spot the issue being described.. :)

    This is still an interim solution and we'll continue to look at consolidating multiple payments to a single check out page for down the road.

    Thanks everyone for the feedback!

    AdminRobert Reichner (CEO, RepairShopr, RepairShopr) commented  · 

    Definitely understand the flow here! For multiple card payments the issue is technical. I'll follow up directly to find out more about the issues you're having here.

    AdminRobert Reichner (CEO, RepairShopr, RepairShopr) commented  · 

    Happy to discuss this further. What is the common case here? Is it people paying with multiple cards or splitting between cash and card payments?

    Also, the current recommendation while we look at this further is to open the "Make Payment" page in a new tab. You can then take payments in each tab rather than have to duplicate the payment flow multiple times.

  4. 4 votes
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    planned  ·  6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminRobert Reichner (CEO, RepairShopr, RepairShopr) commented  · 

    Looks like the auto-remove isn't live yet. Stay tuned.. :)

  5. 49 votes
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    under review  ·  10 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminRobert Reichner (CEO, RepairShopr, RepairShopr) commented  · 

    We just added notification to the Notification Center for letting techs know before appointments. We'll continue to evaluate this in terms of having something customer facing.

  6. 4 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminRobert Reichner (CEO, RepairShopr, RepairShopr) commented  · 

    Also wanted to clarify that access to stored cards is not supported for Authorize.net either due to the same security considerations.

  7. 1 vote
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    under review  ·  3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminRobert Reichner (CEO, RepairShopr, RepairShopr) commented  · 

    Do you have the estimates module turned on? Wondering if that's the functionality you're looking for.

  8. 84 votes
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    57 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hey everyone – we have added the “Sync to QuickBooks Online” bit for beta_testers, if you are not a beta tester currently, you will get this feature in a couple weeks. We are not accepting new beta testers at this time.

    For those of you that are beta testers, please visit QuickBooks settings in RepairShopr and select your Accounts Payable account for PO’s to sync to in QB and let us know here in the comments what feedback you have for it!

    Thanks!

    AdminRobert Reichner (CEO, RepairShopr, RepairShopr) commented  · 

    We'll be adding multiple vendor SKU's in the near future!

  9. 45 votes
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    under review  ·  27 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminRobert Reichner (CEO, RepairShopr, RepairShopr) commented  · 

    Appreciate the thorough response, Brian!

    AdminRobert Reichner (CEO, RepairShopr, RepairShopr) commented  · 

    Hi Martin, Thanks for writing! We have many 3rd party integrations which you can find on our App Center page in the Admin section. If there's a coupon / loyalty tool that has a good API we can use we'd love to know about it to see what's possible. I looked at Collect for Business and didn't see this..

    AdminRobert Reichner (CEO, RepairShopr, RepairShopr) shared this idea  · 
  10. 9 votes
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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminRobert Reichner (CEO, RepairShopr, RepairShopr) commented  · 

    That's helpful. Which custom fields do you mean? Are these the ones that show up on the Tickets? Any detail or examples you can provide would be great.

  11. 12 votes
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    under review  ·  5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminRobert Reichner (CEO, RepairShopr, RepairShopr) commented  · 

    You can just place the cursor in the top search box and scanner the customer barcode.

    AdminRobert Reichner (CEO, RepairShopr, RepairShopr) commented  · 

    If you have a USB barcode scanner you just need to put the cursor in the search box at the top of the app and then scan the barcode to pull up the customer.

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