General

  1. Allow Marktetr to send blasts using SMS!!!!

    Please add SMS option as a medium to send out blasts. Thank you.

    6 votes
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  2. add the ability to add multiple techs as assignees (not an appointment).

    Example: One customer brings in 5 computers. They want it all on one ticket, one bill. 5 techs work on each computer - they need to be assigned this ticket at the same time so that they each see it in their "view".

    1 vote
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  3. Bulk SMS per Customer Catagory

    Hi, we recently started a WISP leg within our tech business and I would love a feature where I am able to send bulk SMSes out to all my WISP customer only for repairs, maintenance and downtime. Is this already possible or perhaps something you can add? Thanks!

    1 vote
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  4. Automatically add a trip charge when an onsite visit is scheduled

    We'd like to be able to leverage ticket automations to add a trip charge (defined as a custom field in the customer) any time an onsite appointment is scheduled. This way our scheduling team does not have to manually enter a trip charge on the ticket for each ticket that has onsite appointments scheduled. This would help ensure that the trip charges always get added to tickets when onsite visits are scheduled.

    14 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Assign to more than one tech

    Be able to assign a larger job to more than one tech.

    8 votes
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  6. Ability to assign more than one tech to a ticket.

    We have multiple techs working a single ticket. It would be handy to place all techs on that ticket so they can communicate better with the client and one another.

    9 votes
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  7. Indicate the email sender in tickets.

    In tickets that have multiple contacts involved, it's nearly impossible to tell who sent what if no one has an email signature. It would be great to have some kind of indication of the sender.

    3 votes
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  8. iPad POS Support

    Support your ios app so we can use an ipad as a POS. We will not purchase a Topaz signature thing or put a bulky PC as a POS. The hardware you guys support is lame. Why can't we have a standalone iPad as a POS and a ticket creator?

    12 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow searching by serial number

    Under the new asset designation when creating a ticket we are unable to search by serial number anymore and when clicking the drop down arrow I suggest having the format: "[Asset Name] - [Serial Number]". Being a business that deals with clients that have multiple units of the same product name we need this feature.

    5 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add “captcha” or “not a robot” to leads

    We need to add some type of security for creating new leads, such as captcha. I am getting 3-5 new fake leads per day and this could be resolved simply by adding this important security feature and making allleds fill in the captcha.

    Thank you!

    39 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Comminication Box Update

    The default communication box is too small. It is hard to enter in text and be able to edit without adjusting the box each time.

    As the default is always set to private. Have to change each time to update the customer.

    10 votes
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  12. Ability to track time on multiple tickets simultaneously

    The ability to have the ticket timer running on multiple tickets at the same time would be a god send. Constantly having to start/stop timers while switching between working on bench systems is a real hassle.

    5 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Splitting off tickets from a comment.

    Would be nice to be able to split off a comment or series of comments onto a new ticket from an existing one. Sometimes, when working on a project, one thing will lead to another which ends up being a new and totally separate project from the existing ticket. But there's no good way to quickly copy the documentation from the existing ticket to the new one. Being able to start a new ticket from an existing one and then select any comments or items (timer entries, charges, etc) to be moved over into that new ticket would do wonders…

    1 vote
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  14. European General Data Protection Regulation (GDPR) compliance

    European General Data Protection Regulation (GDPR) compliance

    Anyone one with clients in Europe will need to ensure compliance for GDPR before May 18.

    1: Amazon's cloud platform will be backed by certification for the standards required and or having a separate uk based server should bring it closer.

    2:Then prominent "opt" in boxes clearly labelled for consents and automation's to seek 12 month renewals to items such as marketing. You have already a means to enable us to opt out a client from marketing.

    3: A feature to "part delete a client" - Archive (so still accessible)

    4: Reporting of…

    69 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    You may have heard about the General Data Protection Regulation (“GDPR”) that took effect May 25, 2018.

    We have released many tools for GDPR to help you be compliant and remain compliant and are open to feedback on the subject.

    See our GDPR help page for all the details.

  15. Sync Multi Day Appointments With Office 365.

    I use Outlook and a calendar app called Business Calendar Pro which work seamlessly together. I now have RepairShopr working to sync as well and all works fine until I enter a multi-day event in Outlook. It syncs as a one day event in RepairShopr and adding individual days in RS is not only an extra bunch of steps, it adds a duplicate appointment into Outlook.

    1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. add ticket worksheets to customer portal

    if the ticket worksheets could show on the customer portal when they log in it could be useful to let the customer know a brief outline of tests already carried out and work needed at a glance

    1 vote
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  17. Rearrange Ticket Status

    On the ticket detail where you can click Status and a drop down appears, would like the ability to change the order of that list. The order should match our workflow.

    12 votes
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  18. stop parsing phone numbers in the email body causing tickets to be incorrectly assigned to a different email address

    When a ticket comes in via email from an employee of one of our business customers who is not yet established as a contact, your system automatically creates the ticket under the email address of the primary contact, causing us to reply to someone other than the person that submitted the ticket. This confuses the customer who is the primary contact and did not submit the ticket, causes the person who submitted the ticket to not receive a reply, and makes us look like idiots. I'm told by your support team that this is due to the employee's email signature…

    3 votes
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  19. Toggle on/off Ticket Timer Meta info

    It would be great to be able to toggle on and off the Ticket Timer meta data as we find it causes confusion with some of our clients.
    If we could toggle on or off the Tech name, date and time, and only display the timer info

    4 votes
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  20. Allow serialized products printing

    We can view serialized products in each product page however there is no way to export this table. Can you please add a way to export this table? It would be helpful to see the cost of each item on one .CSV sheet.

    43 votes
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