Please add SMS option as a medium to send out blasts. Thank you.

Example: One customer brings in 5 computers. They want it all on one ticket, one bill. 5 techs work on each computer - they need to be assigned this ticket at the same time so that they each see it in their "view".

Hi, we recently started a WISP leg within our tech business and I would love a feature where I am able to send bulk SMSes out to all my WISP customer only for repairs, maintenance and downtime. Is this already possible or perhaps something you can add? Thanks!

We'd like to be able to leverage ticket automations to add a trip charge (defined as a custom field in the customer) any time an onsite appointment is scheduled. This way our scheduling team does not have to manually enter a trip charge on the ticket for each ticket that has onsite appointments scheduled. This would help ensure that the trip charges always get added to tickets when onsite visits are scheduled.

Be able to assign a larger job to more than one tech.

We have multiple techs working a single ticket. It would be handy to place all techs on that ticket so they can communicate better with the client and one another.

In tickets that have multiple contacts involved, it's nearly impossible to tell who sent what if no one has an email signature. It would be great to have some kind of indication of the sender.

Support your ios app so we can use an ipad as a POS. We will not purchase a Topaz signature thing or put a bulky PC as a POS. The hardware you guys support is lame. Why can't we have a standalone iPad as a POS and a ticket creator?

Under the new asset designation when creating a ticket we are unable to search by serial number anymore and when clicking the drop down arrow I suggest having the format: "[Asset Name] - [Serial Number]". Being a business that deals with clients that have multiple units of the same product name we need this feature.

We need to add some type of security for creating new leads, such as captcha. I am getting 3-5 new fake leads per day and this could be resolved simply by adding this important security feature and making allleds fill in the captcha.

Thank you!

The default communication box is too small. It is hard to enter in text and be able to edit without adjusting the box each time.

As the default is always set to private. Have to change each time to update the customer.

The ability to have the ticket timer running on multiple tickets at the same time would be a god send. Constantly having to start/stop timers while switching between working on bench systems is a real hassle.

I use Outlook and a calendar app called Business Calendar Pro which work seamlessly together. I now have RepairShopr working to sync as well and all works fine until I enter a multi-day event in Outlook. It syncs as a one day event in RepairShopr and adding individual days in RS is not only an extra bunch of steps, it adds a duplicate appointment into Outlook.

if the ticket worksheets could show on the customer portal when they log in it could be useful to let the customer know a brief outline of tests already carried out and work needed at a glance

On the ticket detail where you can click Status and a drop down appears, would like the ability to change the order of that list. The order should match our workflow.

It would be great to be able to toggle on and off the Ticket Timer meta data as we find it causes confusion with some of our clients.
If we could toggle on or off the Tech name, date and time, and only display the timer info

We can view serialized products in each product page however there is no way to export this table. Can you please add a way to export this table? It would be helpful to see the cost of each item on one .CSV sheet.