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  1. Comminication Box Update

    The default communication box is too small. It is hard to enter in text and be able to edit without adjusting the box each time.

    As the default is always set to private. Have to change each time to update the customer.

    10 votes
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    • European General Data Protection Regulation (GDPR) compliance

      European General Data Protection Regulation (GDPR) compliance

      Anyone one with clients in Europe will need to ensure compliance for GDPR before May 18.

      1: Amazon's cloud platform will be backed by certification for the standards required and or having a separate uk based server should bring it closer.

      2:Then prominent "opt" in boxes clearly labelled for consents and automation's to seek 12 month renewals to items such as marketing. You have already a means to enable us to opt out a client from marketing.

      3: A feature to "part delete a client" - Archive (so still accessible)

      4: Reporting of…

      69 votes
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        You may have heard about the General Data Protection Regulation (“GDPR”) that took effect May 25, 2018.

        We have released many tools for GDPR to help you be compliant and remain compliant and are open to feedback on the subject.

        See our GDPR help page for all the details.

      • add ticket worksheets to customer portal

        if the ticket worksheets could show on the customer portal when they log in it could be useful to let the customer know a brief outline of tests already carried out and work needed at a glance

        1 vote
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        • stop parsing phone numbers in the email body causing tickets to be incorrectly assigned to a different email address

          When a ticket comes in via email from an employee of one of our business customers who is not yet established as a contact, your system automatically creates the ticket under the email address of the primary contact, causing us to reply to someone other than the person that submitted the ticket. This confuses the customer who is the primary contact and did not submit the ticket, causes the person who submitted the ticket to not receive a reply, and makes us look like idiots. I'm told by your support team that this is due to the employee's email signature…

          3 votes
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            1 comment  ·  Admin →
          • Vonage PBX integration

            I would like to see RepairShopr integrated with the Vonage Desktop Connect app. I have tested this with our vonage install and got this to work. Here is the routine I used.

            Download the Vonage Deskptop Connect client to your desktop. I used Google Chrome and it worked.
            Make a test call and make sure that you do not have pop-ups blocked.
            Switch over to Repairshopr and go to App Center and click on the Free PBX integration. Generate a token for your company.
            Switch back to Vonage Desktop Connect and go to the settings area.
            In settings click on…

            1 vote
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            • Add Item/Invoice name to Recurring Invoice Report

              Would it be possible for the name of the invoice to be added as a column to the Recurring Invoice report? Otherwise it's pretty confusing to see a customer name and a potentially random figure attached without context to what they're actually being billed for.

              Thanks,

              3 votes
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              • Sync purchase orders with Xero now that Xero supports it

                I know this was posted earlier but as it was not supported by Xero at the time it was declined, It is now supported with Xero so we would like to integrate the purchase orders in Xero with the purchase orders in RepairShopr and sync them.

                120 votes
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                • Recurring Tickets Display Screen

                  When I go into the recurring tickets report, the screen shows the Ticket Number, the date it was created, and the next scheduled run date.

                  I would like to see the client name on this screen. I use tons of recurring tickets, and I now have to hunt for the ones I am looking for and it is very tedious.

                  Thank you!

                  1 vote
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                  • add a function for customers to draw their unlock pattern

                    We deal with mainly cellular repairs and the whole point of integrating repair shopr in my business was to reduce papertrials, however this is not possible as i would need customers to be able to draw their unlock pattern on screen.

                    If you guys could make way for this, would be awesome!
                    thanks for the great work

                    46 votes
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                    • Fix IOS appointment calander

                      When trying to create an appointment for a ticket on the IOS app, it won't let me select another day. This bug is on iPhone 6s IOS 10.2.1

                      1 vote
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                        Hi,

                        This should have been addressed. If you are still seeing this issue, please open a support ticket and the team will help you out.

                        Thanks,

                      • Update this FAQ, because it may be outdated: http://feedback.repairshopr.com/knowledgebase/articles/278074-can-i-create-a-deposit-in-repairs

                        No matter what I try to change or add, I do not see a button for "take deposit" on the ticket info section. We desperately need an easy way to take a diagnosis deposit and apply it to later charges.

                        4 votes
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                          completed  ·  2 comments  ·  Admin →
                        • Estimates and Invoices not showing the margin unless a Global Admin - Bug Fix

                          When delegating permissions to other users, even if you give them full permissions they cannot mouse over the total and see the total profit for the estimate or invoice unless you make them a global admin. This makes it hard to work out the margin on an estimate or invoice or risky to make all users global admins.

                          Logically if the user has cost price permissions this function should work.

                          15 votes
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                          • Invoice Aging Report

                            It would be helpful if this report also included the Invoice Date, as well as the due date.

                            1 vote
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                            • Show associated Invoice on Ticket page

                              I don't see any sort of link to the current associate invoice (or invoices) on the Ticket page. This is causing a hassle because I see the ticket charges, but I'm not sure how many of those charges have already been applied to an invoice. The status of 'Add/View Charges' never changes, even after they've been added to an invoice, so I've accidentally created multiple invoices. Can this be resolved?

                              1 vote
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                                1 comment  ·  Admin →
                              • Serialized Item Stock Takes Issues

                                When performing a stock take, there are extreme inconveniences when trying to reconcile what WAS counted versus what RepairShopr is expected.

                                For example, RepairShopr is expecting a count of 24 items for our catalog item 'iPhone 6S Unlocked 16GB.' We have an actual count of 22 items. When you click the "Quantity (Details)" link, it takes you to a page of all the items you scanned.

                                The issue lies in attempting to reconcile what you have on hand vs what was counted. There is no way to do this all at once unless you either print each item label or…

                                8 votes
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                                  I’m pretty sure we added the detail of all expected/scanned serials to the reconcile page so you can track down what is missing. If you are still finding this tough please do send in those screenshots to support and we’ll prioritize this.

                                • POS referred by

                                  so we do a lot of repairs "on the spot" and thus use the POS for many sales. though when we are taking people's data there is no "referred by" option, this option would save us heaps of time & help us immensely with our marketing campaigns.

                                  30 votes
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                                    This feature has been completed. Now when creating a customer from the POS tab you will be able to choose from your list of Referred by options.

                                  • Add pdf and print buttons to refurb page

                                    Add .pdf and print buttons to refurb page just like in a customer purchase. Would eliminate several steps in printing labels after finishing a refurb.

                                    15 votes
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                                      1 comment  ·  Admin →

                                      Hey everyone! I’m happy to announce that we have added both the PDF and Print buttons to the Refurb page. They appear once you have clicked the Move to Stock button.

                                      Thanks for the recommendation and we hope you like the results!

                                    • Change a product instance to another product

                                      Say I have an iPhone 5C I bought from a customer that is for AT&T. I buy it from them, do the refurb on it, use the parts, and then once the refurb is complete, it goes back into inventory. But say I found out that it can be unlocked later. I have it under the inventory item "iPhone 5C 16GB AT&T" but now I need it to go under "iPhone 5C 16GB Unlocked". There's no easy way to do that. I'd have to delete the item serial from the first inventory item and then manually type out the serial…

                                      6 votes
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                                        1 comment  ·  Admin →
                                      • Fix "ticket"on iPhone app

                                        In the IOS app I cannot create a new ticket because I have a custom field that is required. When I try to create the ticket is says there is a error due to the custom field not being filled out. But the custom field is not on the new ticket section to even fill out (its missing)

                                        10 votes
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                                          Hey there,

                                          This has been addressed in a recent patch. If you are still encountering this error, please reach out to support and they would be happy to assist.

                                          Thanks,

                                        • Editable field on worksheets

                                          We use worksheets to do assessment on computers. Sometimes a single ticket will have more than one computer, so it would be nice to have an editable field that we can label each worksheet to identify individual computers.

                                          1 vote
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