In tickets that have multiple contacts involved, it's nearly impossible to tell who sent what if no one has an email signature. It would be great to have some kind of indication of the sender.

The default communication box is too small. It is hard to enter in text and be able to edit without adjusting the box each time.

As the default is always set to private. Have to change each time to update the customer.

The ability to have the ticket timer running on multiple tickets at the same time would be a god send. Constantly having to start/stop timers while switching between working on bench systems is a real hassle.

if the ticket worksheets could show on the customer portal when they log in it could be useful to let the customer know a brief outline of tests already carried out and work needed at a glance

It would be great to be able to toggle on and off the Ticket Timer meta data as we find it causes confusion with some of our clients.
If we could toggle on or off the Tech name, date and time, and only display the timer info

Would it be possible for the name of the invoice to be added as a column to the Recurring Invoice report? Otherwise it's pretty confusing to see a customer name and a potentially random figure attached without context to what they're actually being billed for.

Thanks,

I know this was posted earlier but as it was not supported by Xero at the time it was declined, It is now supported with Xero so we would like to integrate the purchase orders in Xero with the purchase orders in RepairShopr and sync them.

Please improve the logo print quality on invoices, tickets etc..

(As reference see the print quality for the same logo image used in, for instance, Xero Accounting)

When I go into the recurring tickets report, the screen shows the Ticket Number, the date it was created, and the next scheduled run date.

I would like to see the client name on this screen. I use tons of recurring tickets, and I now have to hunt for the ones I am looking for and it is very tedious.

Thank you!

We deal with mainly cellular repairs and the whole point of integrating repair shopr in my business was to reduce papertrials, however this is not possible as i would need customers to be able to draw their unlock pattern on screen.

If you guys could make way for this, would be awesome!
thanks for the great work

When trying to create an appointment for a ticket on the IOS app, it won't let me select another day. This bug is on iPhone 6s IOS 10.2.1

Our onsite service calls are billed 1hr min then per 15 minutes thereafter. We are using the time in and time out feature and when we run an invoice, it’s per min billing. There is no easy way to change the time to round up for billing.

We are not super stringent to 1 minute after but about 5min over we round up to the ¼ hour. It’s become a billing nightmare trying to get this adjusted.

I have not found a convenient way to do this yet, Any ideas?

Billy

No matter what I try to change or add, I do not see a button for "take deposit" on the ticket info section. We desperately need an easy way to take a diagnosis deposit and apply it to later charges.

When delegating permissions to other users, even if you give them full permissions they cannot mouse over the total and see the total profit for the estimate or invoice unless you make them a global admin. This makes it hard to work out the margin on an estimate or invoice or risky to make all users global admins.

Logically if the user has cost price permissions this function should work.

It would be helpful if this report also included the Invoice Date, as well as the due date.

I don't see any sort of link to the current associate invoice (or invoices) on the Ticket page. This is causing a hassle because I see the ticket charges, but I'm not sure how many of those charges have already been applied to an invoice. The status of 'Add/View Charges' never changes, even after they've been added to an invoice, so I've accidentally created multiple invoices. Can this be resolved?