General

  1. Customize HiddenTicket Comment Notification Email

    Any ticket in our system where we add a hidden comment, it is configured to email the assignee on the ticket. We would like that person to know, in the email notification, who left the internal comment and what the ticket subject is. Presently they get a ticket number, company name , and the comment. Some of our companies may have a dozen or more active tickets so having additional context to the notification email would be helpful to our team.

    26 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow us to change a note type after it is entered, public to private and vice-versa

    As the title says, it would be REALLY helpful to be able to change a note's type after it is entered from private to public and back. Right now, we have to delete the note and recreate it which is time-consuming, but if other notes have been entered then it is out of order and confusing.

    Along with this, it would be VERY helpful to be able to edit a note too. I understand that there are security concerns about other techs editing another's note, but this could be easily mitigated through a permissions system that only allows a person…

    21 votes
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  3. Enable Product Upsells on the Add/View Charges Screen

    Enable Product Upsells on the Add/View Charges Screen because it is more useful there than on the invoice screen

    22 votes
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  4. Stop making us scroll down - Most commonly used items "above the fold"

    When I take a payment to scroll down to hit the "Take Payment" Button. In tickets you have to scroll down to see the full customer information.

    There is so much wasted space at the top of RepairShopr screens it's just nuts.

    Asking for a signature on a check deposit is crazy.

    Please work on your UI rather than some of the features that are coming out on "Feature Friday"

    45 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Create an integration for Datto RMM

    We are switching to Datto RMM (formerly Autotask) and an integration would be fantastic

    21 votes
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  6. Automatically Generate Recurring Invoice From Line Item

    It would be nice if it were possible to have certain line items automatically generate a recurring invoice.

    For example, with something like an Antivirus Product, one could define the template in advance so that selling that item automatically schedules recurring payments based on those predefined criteria.

    9 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. Stop auto subscribing techs to tickets when they leave a comment.

    Let them choose when they want to subscribe. The video on feature Friday made it seem like technicians could choose to subscribe by clicking actions and then hitting subscribe. But in reality the system subscribes them automatically to any ticket they leave a note on.

    This means that we now have to leave a comment, refresh the page, click actions, then unsubscribe, as additional steps to leaving a note on a ticket we just want to chime in on.

    23 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for all the votes and comments here, we are going to change this to stop auto-subscribing when a comment is made. Should be able to get that change out any day now.

  8. Edit recurring tickets

    While the recurring ticket feature is great there needs to be a way to edit the recurring ticket or delete it if it is a duplicated ticket.

    10 votes
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  9. Add Mobile Sentrix Integration

    Adding mobile sentrix to integrations will make it easier for users to download a accurate inventory straight from mobile sentrix. No more need to adjust the retail price because it will get updated the same time mobile sentrix updates their prices.

    12 votes
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  10. Allow us to set certain labor items to NOT subtract from prepay hours.

    We track labor time for many different internal reasons to see how much time we are using on a ticket. Sometimes, that is not actually billable. In order to use the labor reports, we have created some labor items that have a $0 charge associated with them. We have a 'no charge', 'RMM labor', "managed exchange labor' and so on. Problem is, when we use these labor types, they deduct from the pool of prepay labor that customer has. So, we end up using time we shouldn't, or we are not accurate in our tracking.

    I would like to be…

    21 votes
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  11. Input Purchase Orders > Supplier Invoices

    Currently POs feature is quite vague. There is very limited information that can be added. I am suggesting that:


    1. POs can be used to log a current purchase order (and this would include individual items that were ordered and their cost).

    2. There's often delivery charges attached to a PO. This needs to be added.

    3. POs would be linked with both parts and inventory, giving us the users the ability to decide if items in a PO should go to parts or inventory. Repairers who don't have a shop most often do not need a big inventory, but order specific parts…
    10 votes
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  12. Merge Inventory

    An ability to merge inventory would be excllent

    5 votes
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  13. Link to the disabled item if the disabled item's UPC has already been used

    Sometimes we may get a product in that we've already had but has been disabled. When this happens, we have to manually search 77 pages of disabled inventory and hope we find it. We have contacted RS to see if we could have our inventory wiped and readded, remove disabled items, or remove the UPCs from the disabled items, none of which can be done (was told that it will break the system). My suggestion: make a link in the "UPC has already been taken" box and link it to the disabled item so it can be reused. Either that,…

    6 votes
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  14. send from more than 1 email

    Allow us to setup and send as multiple email addresses in repairshopr.

    We are currently using the custom SMTP settings for our support account, but would like to be able to switch the email to our billing account to send invoices out.

    7 votes
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  15. Duplicate Purchase Orders

    We use our vendors order number for our Purchase Order Number. The system allows for Duplicate Purchase Orders. We have accidentally created duplicates. Having a notification or warning would help avoid these mistakes. "Purchase Order ______ already exists, Continue?"

    7 votes
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  16. to be able to email customer documents from document center thru tickets

    We would like to be able to email customers documents from document center from inside the ticket

    6 votes
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  17. Online profile and Resolved tickets

    It is quite confusing for my customers that when they go to their online profile, they do not see a Resolved tickets at all in the Dashboard. VIEW ALL button is somehow not intuitive as it is on the right side of the bar and most people cannot find it. SEARCH feature is only showing up when they hit View All button, but they still cannot view any Resolved tickets until they set up a search filter to disable filtering of Resolved tickets. As a result, my customers mostly create a NEW ticket every time to answer to the Resolved…

    1 vote
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  18. Make each block on the Customer Overview screen able to be switched around or hidden.

    We don't use all the blocks and it would be nice to move the unused to the bottom, or hide them altogether.

    6 votes
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  19. Add Inventory items when adding Communication Time in Ticket

    We add our labour charges using the communications section in each ticket so It would be really handy to not have to click "add/view inventory Items" and be able to add items the same way that we add time.
    For Example: under "minutes spent" have another box that we could search for inventory items or scan in serial numbers to add items to the ticket charges

    3 votes
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  20. group techs into teams and allow assigning tickets to the group

    We'd like to group techs into teams e.g. server team, 365 team, web team and assign tickets to the team rather than the individual tech. This would make team management much easier.

    3 votes
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