General

  1. appointment duration

    Now that appointments have to have a start and end date and time, is it possible to set a default start time and/or default duration?

    For example, almost all of our appointments are 7am starts. And they are also almost always 8 hour shifts. So, could a preference be created that appointments default to a set time (in our case 7am) and run for a default length of time (in our case 8 hours)?

    9 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Being able to mark a invoice as bad debt

    When you have a client that does not pay you need to be able to mark the invoice as bad debt so that the invoice can be closer but accountants can see and tell that the invoice is a bad debt. This will help for tax time as this is a write off. But not being able to mark the invoice makes it extremely hard for accountants to know what's going on with the invoice. Many other CRM's have this functionality. This would be a great feature and I'm sure many will agree.

    93 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Be able to mark up a part or line item by a specific %

    I so badly want to be able to select my line item of 'Parts for Customers', enter the cost of what we paid, and then enter the % of what I want the mark up to be.

    Almost every piece of hardware we order for our customers is unique and custom. We have zero fixed costs as our prices change daily.

    Need an easy way to mark up parts without busting out the calculator.

    This should be a very easy addition! Please add it.

    58 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add Notes or Reason Why the customer declined the estimate

    Adding a pop-up box, when the customer presses the decline button on an estimate from the customer portal. Allowing them to give a reason why they declined the estimate.

    9 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Stop reformatting (rehashing) URLs in ticket comments

    I sent my customer a ticket reply with a URL to a web site in it. The link was copied straight from my browser, but when the customer received the ticket comment email they called me to ask what I was sending them and if it was safe, because mousing over the link showed that it was taking them to this page, which looks like nothing to do with the original link I pasted, and actually looked like this :

    http://reply.repairshopr.com/wf/click?upn=HOq46wKOrqRFpMG51s926AFUirSoUJDAkMLCNzeRkfefXvZov9kcDp9WjjcZ-2BT902jebKl-2BAwYYH2vEY6TNPGyTAZK8FM4LlsUVZGn8MPSY-3D_a6oQc7tnfcb0GKvoO27fPrHy1fmCh3VuPbN8zvCYnEdp1kUUvrUwGaAru5bIb3nA1jBrGGqj9r9LPqCYmcr8lBYu-2BUKKM6rCIHueG1AEybO6FMl3yyPtG8tT1T1rhOh9gdEhbIuV7JqIY1a9J7wVdWB44WYHGcAbehKrRFWJYj-2FErXcbM2jPUvLATooNBfj7CisnufDcLHp8Oxf1zTrQSgd1x9DyQ9v1y9ekk1TCW2KZQEGSHwr-2BjRgglIYCBrN8WshU9Yuwj-2Bff6d21mxIhMw-3D-3D

    In this day of ransomware etc I encourage all my customers to be cautious, and to see the above…

    11 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. General feeling of submitting ideas to Repairshopr

    I would just like to ask fellow users of Repairshopr how they feel about the level of support and feedback given to them in relation to submitting ideas

    My experience is that it seems we generally ignored in relation to submitting ideas as 90% of the posts go unanswered from staff which is unfortunate and kind of makes the idea of having this functionality seem questionable when all we are doing is trying to help make a better product and experience.

    4 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Change appointment times back to 15 minute blocks or give the option to remove minute by minute granularity

    We are now able to set appointments by the minute instead of 1/4 hours. Though maybe some people like this it just adds to the length of time it takes with the customer and is really more of a pain than a help.
    Can you give us the option to change it back so it's in 15 minute increments?

    4 votes
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  8. Ability to add tags to customer accounts

    The ability to add custom tags to customer accounts. For example, the ability to add the tag "Customer" or "Installer" to different accounts, allowing techs and admins to run reports and filter the customer module based on tag types.

    13 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Email multiple people on estimates

    On tickets and invoices there's the option to email multiple people with updates. Not so with estimates. It would be nice to enable multiple CC's of estimates.

    25 votes
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  10. Customer submitted tickets have a default assignee

    When a client submits tickets from their customer dashboard, it has a blank value for who the ticket is assigned to, which means no one gets notified. If we create a notification for all new tickets for someone, they get swamped with noise.

    It would be really great if tickets submitted through the customer dashboard could actually have a default user they get assigned to!

    3 votes
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  11. Give the ability to change due date from main ticket screen

    Give the ability to change due date from main ticket screen. It would be nice to be able to change the due date on the main ticket screen ( like we are able on the status) instead of having to open ticket and edit due date and save it.

    2 votes
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  12. Be Able to require a Customer Signature after doing an On-Site Ticket Appointment

    We sometimes have to make multiple trips on-site for a particular issue/ticket. It would be helpful to have a customer sign off on Every time we are on site as we have had customers try to say that we were never on site to help them, etc. to get out of paying their bill. We want to acknowledge every single on-site visit. In our environment, we are not using Customer Portal, our customers call in to the shop to start tickets, so I want them to sign on our phone/Field Tablets that they acknowledge the appointment times, notes, etc.

    25 votes
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  13. Allow square payments to be processed on the second screen app for iOS

    When checking a customer out via the web app have the second screen app open square and allow the customer to swipe in the same way as Repairshopr lite. This would finally give square users a terminal like experience we have wanted with a customer facing device. We can throw the ipad in a square stand or other locking stand facing the customer and have a professional looking full solution for display+signatures+card

    12 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Option to Email paid invoices Automatically or via trigger in Ticket Automation

    Hello Team,

    99% of our customers prefer to be emailed the paid invoice and/or receipt.

    An option or trigger(Ticket Automation) to automatically email our customers the paid invoice and/or receipt would greatly increase our efficiency.

    The paid invoice is currently automatically emailed when a customer pays via the customer portal but not when payment is manually completed in-store or over the phone.

    This option would save us from doing a ‘Bulk Action’ selection to email the invoice at the end of the day which doesn’t always happen which then results in extra work as our customers usually request the paid…

    20 votes
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  15. Keyboard Shortcuts

    Having a return key combination that enters information into the ticket window communications.

    Ex: "[shift]+[enter]"

    "Machine is ready for pickup. [shift + enter]" <--- Publishes Note

    Ultimately I would like to see more integration of keyboard shortcuts instead of mouse clicks.

    21 votes
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  16. give some love to returns manager functionality and ease of use

    Specifically regarding the returns manager, not any other function.

    You can search all things through "search all the things" but that still doesn't do anything remotely viable where the returns manager is concerned.

    When you search for the items in the returns manager to restock, return, manipulate it however, it doesn't pop up unless you find the name of the item itself and then sift through the results.

    You can search for specific indicating numbers or searchable (...what SHOULD be searchable) terms to pull up specific items without having to search for a generic line item and sifting through the…

    8 votes
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  17. Make private comments a two-way conversation.

    I love giving comments to techs in there, but they have no way to reply easily. They have to send an email and then their replies are not in the ticket thread any more.

    19 votes
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  18. Purchase Orders to Other Emails/Contacts

    When a purchase order is created and emailed, it is automatically sent to the main contact for that vendor. As the email address is for the Accounts department (Linked to xero) of that vendor we need a way of selecting a different contact for the vendor to receive purchase orders.

    3 votes
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  19. How complex the manual methods to Exchange recovery compared to EdbMails?

    Firstly I would like to explain to you how you can perform Exchange server recovery with Exchange management shell

    Step 1: Use Get-MailboxStatistics to see the list of all mailboxes in a database. It can also be used to find out the size of the mailbox, a number of messages contained within it as well as the last time it was accessed.
    For Example

    Get-MailboxStatistics –Database<DatabaseIdParameter>

    Step 2: Use the New-MailboxExportRequest cmdlet to export EDB file to PST archive.

    New-MailboxExportRequest [-Mailbox] <MailboxOrMailUserIdParameter> -FilePath <LongPath>
    For Example:

    New-MailboxExportRequest-Mailbox Admin01 –FilePath’’\SERVER03\PSTArchives\Admin01.pst”

    Step 3: To know the status of currently running export requests…

    1 vote
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  20. I would love to be able to configure different outgoing emails for each of my locations.

    It would be very nice to have the option to configure different outgoing emails for each of my locations.

    4 votes
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