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  1. European General Data Protection Regulation (GDPR) compliance

    European General Data Protection Regulation (GDPR) compliance

    Anyone one with clients in Europe will need to ensure compliance for GDPR before May 18.

    1: Amazon's cloud platform will be backed by certification for the standards required and or having a separate uk based server should bring it closer.

    2:Then prominent "opt" in boxes clearly labelled for consents and automation's to seek 12 month renewals to items such as marketing. You have already a means to enable us to opt out a client from marketing.

    3: A feature to "part delete a client" - Archive (so still accessible)

    4: Reporting of…

    50 votes
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    • Custom SSL Certificate

      Allow custom SSL certificates to be installed for RS domains. When a customer goes to https://yourRSportal.yourdomain.com an error is displayed because the SSL certificate does not match the domain. This is also an issue for the Vantiv integrated payments if a customer uses our customer portal link the site does not show that it is SSL protected and there is currently no "secure payment" badged on the Vantiv payment page when a customer clicks "Pay With Credit Card".

      29 votes
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      • Ability to Change the Device Type (ATT to Unlocked)

        Right now it is a nightmare to change a device from ATT to unlocked. If we purchase a device from a customer and accidentally purchase it as a network specific device and then get it unlocked, there is no easy way other than to refund the original customer purchase and repurchase the item back.

        8 votes
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          1 comment  ·  Admin →
        • Dispatching

          It would be nice to have a dispatching add-on. Something that allows techs to notify the end user that they are on the way to their location and tracks the techs location so that the end user will be able to verify the tech is on the way. It will help out with having to constantly contact the end user’s who are waiting for techs who are possibly stuck in traffic. It would also help end user’s keep appointments. Several times, techs go to the end user’s residence and the end user is not home, doesn’t answer the door, etc. …

          14 votes
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          • Add beta switch to users

            Can we add in Security Groups a button to allow people in that group to access the beta UI switch? It would be really useful for a select admin group to have the Beta UI switch. Thank you

            13 votes
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            • drop down menus in the invoice section "ADD FROM INVENTORY" (NOT the add manual item)

              On the invoices in the ADD FROM INVENTORY section you can type the item your looking for which is fine for general purpose, but if you have a common named item with 100 or so variations of that item, you have to scroll forever to find the one you want. So why not enter the item name, then have a drop down menu(s) to select a variation, and it have the ability to add additional drop menus if further variation selection is needed.

              for ex.:
              search bar --- main Jet
              drop menu 1 --- mikuni or drop menu 2 ---…

              6 votes
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                1 comment  ·  Admin →
              • Integrate with BeetsTech for parts

                BeetsTech ( https://beetstech.com/store/apple-part ) has become one of our favorite places to get parts for Apple products repairs. iFixit is awesome too, but they are frequently out of stock. The greater availability of high quality parts has been a welcome addition to our stable of suppliers, and being able to do PO's or inventory integration from RepairShopr would save us a huge amount of time.

                50 votes
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                • Beta site, adding time to a comment.

                  Beta site, adding time to a comment. The time spent field below the visible comment section is gone. Our techs use this feature to add time to a comment so that the customer can attribute time to individual post.

                  Super helpful when the support consist of multiple days.

                  Please put that feature back. We almost never use the time log.

                  12 votes
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                  • Add ability to send internal comment to staff via list with checkboxes

                    It would be awesome if you could have a drop-down menu with the list of staff members that you can select via checkbox to email a internal comment to. then have the ability to let them respond to the comment in the email and have it come right back to the ticket and notify the staff member that send it via email then they in turn can respond and so on. This would be great when having a conversation about a ticket.

                    3 votes
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                    • Finished Products associated to Inventory

                      I'd like a "Product" option that had finished products made up of multiple inventory items. I have a repair shop but sometimes the customer wants to replace the whole unit rather than do a repair. I'd like to be able to quote a complete product to the customer rather than list every component for a quote. If I could associate all the parts into a product, then when I build one, it would remove the quantity of components associated to that build. These products would not remove items from inventory until the product is tagged as "Built". This same option…

                      3 votes
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                        1 comment  ·  Admin →
                      • Notification for register adjustments/ z reports.

                        Notification for register adjustments/ z reports.

                        3 votes
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                          1 comment  ·  Admin →
                        • Sync purchase orders with Xero now that Xero supports it

                          I know this was posted earlier but as it was not supported by Xero at the time it was declined, It is now supported with Xero so we would like to integrate the purchase orders in Xero with the purchase orders in RepairShopr and sync them.

                          120 votes
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                          • Add the outtake form to the iPad APP

                            Add the outtake form to the iPad App

                            1 vote
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                              1 comment  ·  Admin →
                            • Ticket Automations - One run option

                              It would be nice if in Ticket automations there was an option to run only once/ticket. or on the first run only to a given status change. We want to prevent clients from getting the same info over and over. With a check box like this, this automation function could become more widely used. Their could be a custom message for every status to create a very nice touch point with clients.

                              0 votes
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                                1 comment  ·  Admin →
                              • Create and Organize Tickets Using Tabs

                                Tickets can become quite burdensome when all stacked up. Could you implement tabs for tickets? Admins could create custom tabs, and users could sort similar tickets into these tabs. Like the tabs on a browser.

                                Imagine all the tickets that are sitting around waiting to see if someone gets back to you being in a separate tab (our of your hair). Or all the tickets which are already scheduled for next week in a separate tab (out of your hair).

                                Right now it is like trying to browse the net without a tab enabled browser.

                                It's a simple concept that…

                                5 votes
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                                  1 comment  ·  Admin →
                                • Beta interface

                                  One of the things we liked about tickets was the e-mail sender in the box on the left, and technician notes on the box to the right. We really don't like having to swap notes between internal and external, its an extra click and now you can't see your notes and the e-mail to the customer at the same time.

                                  1 vote
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                                  • Barcode Print Settings

                                    We need a way to adjust the horizontal and vertical settings for the barcodes. Having major issues with small labels not being legible using my barcode scanner. Lots of wasted space on the side of the barcode. Needs to be spread out more so my scanner doesn't just see a black blob to scan.

                                    19 votes
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                                    • Add software product keys to an asset

                                      When installing e.g. MS Office or AV software there is nowhere to record the product key that associates it with the asset it was installed on.

                                      Currently we put it on the ticket but searching the tickets for it is a time drain. We also put it on the account details but it gets messy.

                                      31 votes
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                                      • WebHook Ticket Automation

                                        I use Flock instead of Slack. It would be nice to have an option to use a webhook in ticket automations. You already have Slack as option, the generic webhook should be simple enough to implement.

                                        1 vote
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                                          1 comment  ·  Admin →
                                        • Bundle/Bulk/Block repair tracking via "point buckets"

                                          I would like to be able to sell blocks of repairs which would be purchased by client upfront. Then the client retains a credit for the denomination of units in the block purchase. This units would be deducted at time of use until insufficient credits remain.

                                          some of the uses:
                                          1) pre-selling billable hours
                                          2) pre-selling bulk repairs (especially useful for lower cost repairs that individually are unattractive to sell/offer)

                                          What this would require:
                                          1) point credit system tracking (basic ability to add and subtract points)
                                          2) point binning - ability to create point bins for different purposes categories
                                          3)…

                                          4 votes
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