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  1. Wholesale Gadget Parts Integration (this REALLY needs to be looked at)

    Wholesale Gadget Parts is a fantastic supplier that offers a lot in the way of parts and customer service. We know they have a small integration with RepairShopr already, but we would REALLY love to see RepairShopr expand on this. We have a personal account rep appointed to our company that has reached out to us multiple times on having an IT staff that is ready and willing to implement full access to their systems when it comes to inventory, parts ordering / purchase orders, RMA's etc.

    1) No more needing to change hundreds of inventory prices manually because there…

    34 votes
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    • Sync purchase orders with Xero now that Xero supports it

      I know this was posted earlier but as it was not supported by Xero at the time it was declined, It is now supported with Xero so we would like to integrate the purchase orders in Xero with the purchase orders in RepairShopr and sync them.

      29 votes
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        1 comment  ·  Admin →
      • Add Confirmation Dialogue to "Make Invoice" Button When There is an Existing Invoice for a Ticket

        This one is pretty simple, and a minor gripe, but I'm sure I'm not the only one who has done this and then had to go back and clean things up.

        Essentially what I would like to see is a warning / confirmation dialogue when you click the "Make Invoice" button when working on a ticket, but only when there is an existing invoice already associated with that ticket. Many times I've clicked it by accident, only for Repairshopr to create an empty invoice. I even had a situation where one of my employees added line items to the duplicate…

        44 votes
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        • Option to set opening hours

          We are located in europe and have different openings hours en days so it will be great to have a option to set openings hours and days. Time option to 24 hours will be great too instead am and pm.

          12 votes
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          • Improve Logo print quality

            Please improve the logo print quality on invoices, tickets etc..

            (As reference see the print quality for the same logo image used in, for instance, Xero Accounting)

            18 votes
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              1 comment  ·  Admin →
            • Contract Management Updates

              I'd like to see some time and attention put into enhancing Contract Management. This could easily be accomplished by combining several existing features into an improved Contract Manager. And I think you would greatly increase your MSP ability.

              Currently there are 2 built-in options for contract reminders.

              The first is just that, creating a reminder on the actual contracts page. The problem is this doesn't show up anywhere. Why doesn't the reminder get listed on the contract page? Now I have no idea if there's actually a reminder or not. Sure I could go do the reminder screen, but that's…

              13 votes
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                1 comment  ·  Admin →
              • Mobile App Feature Request

                1) Any Printed Ticket/Invoice/Customer Purchase #/Refurb Invoice (that should be a thing) needs to have a barcode.
                2) Open up Repairshopr Mobile App (ios or android)
                3) Click a 'barcode icon' within the app to open up a quick scanner
                4) Scan the work order to instantly pull up that ticket (customer purchase, refurb, work order, et. al.)
                5) On mobile app be able to take photos of the device you are working on to quickly add them to a ticket

                This should take less than 20 seconds total.

                48 votes
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                  planned  ·  0 comments  ·  Admin →
                • Google Drive integration as alternative to Dropbox

                  Ive always been curious why Google Drive integration isn't offered in the same way that Dropbox is.
                  Google drive is so much more functional and integrates with all of Googles other products.
                  Is it not possible?

                  49 votes
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                  • Inventory Import

                    Inventory Import from Daily Feeds Overwrites Stock Quantities for Serialized and Non-Serialized Products

                    We are using a dynamic feed form our suppliers to indicate what is available for order. This is importing daily into RepairShopr. We have sorted the mapping and all works well on the import BUT each time we do an import, the new import overwrites the quantity of both serialized and non-serialized products.
                    We need to know what stock we are carrying in store and we need to get the daily update to know the cost prices of products and to get new inventory in but if…

                    13 votes
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                    • Remove Character Limit from Inventory "Name" Field

                      Product List Issue: Unless products are added without spaces between words the result is something like this

                      NAME: DESCRIPTION:

                      Samsung Advance Labor Charge
                      Galaxy
                      S6 Edge
                      Plus (Black)
                      Screen
                      Assembly
                      w/Small
                      Parts

                      Barcode Issue: Im sure this doesn't need any explaining. (35 Character Limit)

                      As a result our business decided to use the "Name Column" for the paired Labor Rate.

                      NAME: DESCRIPTION:

                      Advance Samsung Galaxy S6 Edge Plus (Black) Screen Assembly
                      Labor w/Small Parts
                      Charge

                      As you can imagine this makes searching for a color specific product a nightmare without scanning a barcode.

                      THE BIGGEST ISSUE is because we had…

                      52 votes
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                      • Allow invoices to be written off

                        One thing that would help us a lot would be the ability to write off invoices that we know are not getting paid and have already been written off in our books. We don't want to delete the invoice because we want the historical data, but we don't want the funds we know we won't receive showing up in the invoice aging report.

                        11 votes
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                        • add a function for customers to draw their unlock pattern

                          We deal with mainly cellular repairs and the whole point of integrating repair shopr in my business was to reduce papertrials, however this is not possible as i would need customers to be able to draw their unlock pattern on screen.

                          If you guys could make way for this, would be awesome!
                          thanks for the great work

                          15 votes
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                          • Up sells in estimates

                            It would be nice to have the ability to add up sells to the estimate where a customer can select them. Things like antivirus software, SSD upgrades, ect.

                            69 votes
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                            • Disable customer reply ability

                              SETTING REQUEST: I understand how allowing tickets to be re-opened by a 'customer reply' is a normal expectation in a helpdesk software, but is there anyway we can disable/customize this to force new ticket creation?

                              REASONING: When we mark a ticket as resolved, it is RESOLVED. It's triple checked, paid for, confirmed and out the door - DONE.

                              Problem: Almost 100% of the time, a customer replying to one of our resolved tickets is an ACCIDENT. They actually have a completely different problem/issue, and instead of making a NEW inquiry, they respond to the old ticket. Then tech's get confused…

                              25 votes
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                              • Add ticket worksheet to phone purchase and refurbishing process

                                We should be able to add a ticket worksheet to the phone purchase process as well as before and after the refurbishing process

                                23 votes
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                                • Estimates

                                  Can we have a comments section on Estimates like Tickets that shows on the Estimate when printed.

                                  3 votes
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                                  • After the last item of a PO is accepted, the PO will automatically mark it as "Finished".

                                    After all the items of a PO are accepted, the PO still stays in "Check-In" status until it is manually changed. It would make one less step for our employees if the PO automatically closed out to "Finished". Thanks LP

                                    3 votes
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                                    • Account for travel time in calendar.

                                      it would be great to have travel time calculated between appointments and have that time "ear-marked" as part of that appointment.

                                      Say you have an appointment from 12-1 and the calculated time from that appointment to the next is 1 hour, it would make the appointment at 2-3 show 1-3 in our calendar, but 2-3 to the customer.

                                      Too many times have I had my employee's schedule back to back appointments, and not account for 30+ minutes travel time.

                                      38 votes
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                                      • Late Fee ENHANCEMENTS to indicate Payment Terms

                                        Just some overflow to requests in this old post: http://feedback.repairshopr.com/forums/165658-general/suggestions/4272083-late-fees

                                        1. Can Late Fees be upgraded to adjust the QTY to how many times the late fee has incurred (ie. If it's a once per month charge and it's three months past due it would be QTY 3). Then, just leave the RATE field as-is for the late charge on the invoice.

                                        2. Can you make the late fee's description on invoices read out the way we have it listed in Payment Terms? So instead of it just saying "Late Fee" with no explanation, it would say something like "Late…

                                        5 votes
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                                        • POS referred by

                                          so we do a lot of repairs "on the spot" and thus use the POS for many sales. though when we are taking people's data there is no "referred by" option, this option would save us heaps of time & help us immensely with our marketing campaigns.

                                          19 votes
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                                            1 comment  ·  Admin →
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