General

  1. Allow us to change a note type after it is entered, public to private and vice-versa

    As the title says, it would be REALLY helpful to be able to change a note's type after it is entered from private to public and back. Right now, we have to delete the note and recreate it which is time-consuming, but if other notes have been entered then it is out of order and confusing.

    Along with this, it would be VERY helpful to be able to edit a note too. I understand that there are security concerns about other techs editing another's note, but this could be easily mitigated through a permissions system that only allows a person…

    36 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Enable Product Upsells on the Add/View Charges Screen

    Enable Product Upsells on the Add/View Charges Screen because it is more useful there than on the invoice screen

    28 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Customize HiddenTicket Comment Notification Email

    Any ticket in our system where we add a hidden comment, it is configured to email the assignee on the ticket. We would like that person to know, in the email notification, who left the internal comment and what the ticket subject is. Presently they get a ticket number, company name , and the comment. Some of our companies may have a dozen or more active tickets so having additional context to the notification email would be helpful to our team.

    26 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Stop making us scroll down - Most commonly used items "above the fold"

    When I take a payment to scroll down to hit the "Take Payment" Button. In tickets you have to scroll down to see the full customer information.

    There is so much wasted space at the top of RepairShopr screens it's just nuts.

    Asking for a signature on a check deposit is crazy.

    Please work on your UI rather than some of the features that are coming out on "Feature Friday"

    48 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Create an integration for Datto RMM

    We are switching to Datto RMM (formerly Autotask) and an integration would be fantastic

    25 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Alter the start and end time module from appointments and due dates and use 24H time format

    The appointmens module works fine, however the module to set the start time, end time and the Due Date Module use the same very unwieldy way to set those dates. Preferably change this to create a larger table that is split up in 15 min portions.
    Use the layout used in Outlook as example.

    Furthermore I'd like the 24H time format in the Labor Log

    12 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Create a system for logging broken parts

    It would be great to be able to account for parts that break during a repair.

    I asked about this in the past and was simply told to add the broken item onto the customer's invoice, I really don't like the sound of that and think there must be a better way. If you had a new trainee and they accidentally damaged three parts that cannot then be returned under warranty this needs accounting for in your reports and I don't feel that publicly shouting about this to the customer is the best way.

    If there were a specific section…

    5 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Serial number is unique for Asset type

    We have assets, that are different types, but have identical serial numbers. It would be great, if we could set it so that the serial number is unique for the asset type and not for all assets.

    11 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Integrate BlockChyp as a new merchant processor

    WORLDPAY can't be the only one out there, the terminals I've seen from them look plain and outdated, There are so many options but BlockChyp has a very very nice and modern looking terminal called Luxe 8500i

    6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. Ability to have the password or passcode printed on the ticket label

    Would be nice to have the passcode or password printed on the ticket labels of the devices we are servicing.

    When working on cellphones or desktops it will be easier to have that info on the label.

    5 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. Estimate template per location

    We are using RepairShopr big chain and for our other location we need another estimate template (similar like invoice templates). Please make multiple estimate templates available

    6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Automatically Generate Recurring Invoice From Line Item

    It would be nice if it were possible to have certain line items automatically generate a recurring invoice.

    For example, with something like an Antivirus Product, one could define the template in advance so that selling that item automatically schedules recurring payments based on those predefined criteria.

    10 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add Mobile Sentrix Integration

    Adding mobile sentrix to integrations will make it easier for users to download a accurate inventory straight from mobile sentrix. No more need to adjust the retail price because it will get updated the same time mobile sentrix updates their prices.

    16 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Stop auto subscribing techs to tickets when they leave a comment.

    Let them choose when they want to subscribe. The video on feature Friday made it seem like technicians could choose to subscribe by clicking actions and then hitting subscribe. But in reality the system subscribes them automatically to any ticket they leave a note on.

    This means that we now have to leave a comment, refresh the page, click actions, then unsubscribe, as additional steps to leaving a note on a ticket we just want to chime in on.

    24 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    6 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for all the votes and comments here, we are going to change this to stop auto-subscribing when a comment is made. Should be able to get that change out any day now.

  15. Text field added to all 'Referred by' options

    When you select "customer" as an option, another field becomes available that lets you specify which customer.

    It would be nice to have more fields that give you the additional specifics box to detail more. For example, if there were a drop-down option for "tech" and it would show an additional box that lets you specify which technician referred them. Another example would be a drop-down option for "competitor", which would allow you to specify which specific competitor you are talking about.

    This would help by minimizing the number of "main options" and allow you to get a better quick…

    6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Edit recurring tickets

    While the recurring ticket feature is great there needs to be a way to edit the recurring ticket or delete it if it is a duplicated ticket.

    10 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow us to set certain labor items to NOT subtract from prepay hours.

    We track labor time for many different internal reasons to see how much time we are using on a ticket. Sometimes, that is not actually billable. In order to use the labor reports, we have created some labor items that have a $0 charge associated with them. We have a 'no charge', 'RMM labor', "managed exchange labor' and so on. Problem is, when we use these labor types, they deduct from the pool of prepay labor that customer has. So, we end up using time we shouldn't, or we are not accurate in our tracking.

    I would like to be…

    21 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Christmas Club

    Hi Guys, Xmas comming, many customers start to ask us can they pay deposit for phones, laptops for Christmas. Im just wondering what will be best option for us to do it, customer will pay few times , for example
    iPhone 11 64GB Purple 699 , customer will pay today 100, next week 100, 3rd week 80. how to track that , print ticket with amount paid and outstanding amount

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. Internal Communication System

    My team and I have been working from home since COVID. We're mostly taking remote tech support work at this time.

    We need a way to communicate on tickets, internally. Right now we make a "hidden comment" but those are very imperfect, so we also follow up with a text outside the system..."please review RS#xxxx". This also is a PITA.

    I would love some tagging system like if I want to send a message to another tech I can @ them in a ticket. Having an internal message area where we can review all communications would be great too.

    Can…

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. Merge Inventory

    An ability to merge inventory would be excllent

    6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3 4 5 169 170
  • Don't see your idea?

General

Categories

Feedback and Knowledge Base