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  1. European General Data Protection Regulation (GDPR) compliance

    European General Data Protection Regulation (GDPR) compliance

    Anyone one with clients in Europe will need to ensure compliance for GDPR before May 18.

    1: Amazon's cloud platform will be backed by certification for the standards required and or having a separate uk based server should bring it closer.

    2:Then prominent "opt" in boxes clearly labelled for consents and automation's to seek 12 month renewals to items such as marketing. You have already a means to enable us to opt out a client from marketing.

    3: A feature to "part delete a client" - Archive (so still accessible)

    4: Reporting of…

    44 votes
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      1 comment  ·  Admin →
    • Integrate with BeetsTech for parts

      BeetsTech ( https://beetstech.com/store/apple-part ) has become one of our favorite places to get parts for Apple products repairs. iFixit is awesome too, but they are frequently out of stock. The greater availability of high quality parts has been a welcome addition to our stable of suppliers, and being able to do PO's or inventory integration from RepairShopr would save us a huge amount of time.

      47 votes
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      • drop down menus in the invoice section "ADD FROM INVENTORY" (NOT the add manual item)

        On the invoices in the ADD FROM INVENTORY section you can type the item your looking for which is fine for general purpose, but if you have a common named item with 100 or so variations of that item, you have to scroll forever to find the one you want. So why not enter the item name, then have a drop down menu(s) to select a variation, and it have the ability to add additional drop menus if further variation selection is needed.

        for ex.:
        search bar --- main Jet
        drop menu 1 --- mikuni or drop menu 2 ---…

        6 votes
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        • Sync purchase orders with Xero now that Xero supports it

          I know this was posted earlier but as it was not supported by Xero at the time it was declined, It is now supported with Xero so we would like to integrate the purchase orders in Xero with the purchase orders in RepairShopr and sync them.

          111 votes
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          • Custom SSL Certificate

            Allow custom SSL certificates to be installed for RS domains. When a customer goes to https://yourRSportal.yourdomain.com an error is displayed because the SSL certificate does not match the domain. This is also an issue for the Vantiv integrated payments if a customer uses our customer portal link the site does not show that it is SSL protected and there is currently no "secure payment" badged on the Vantiv payment page when a customer clicks "Pay With Credit Card".

            17 votes
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            • Beta site, adding time to a comment.

              Beta site, adding time to a comment. The time spent field below the visible comment section is gone. Our techs use this feature to add time to a comment so that the customer can attribute time to individual post.

              Super helpful when the support consist of multiple days.

              Please put that feature back. We almost never use the time log.

              6 votes
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              • Allow serialized products printing

                We can view serialized products in each product page however there is no way to export this table. Can you please add a way to export this table? It would be helpful to see the cost of each item on one .CSV sheet.

                43 votes
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                  1 comment  ·  Admin →
                • Add software product keys to an asset

                  When installing e.g. MS Office or AV software there is nowhere to record the product key that associates it with the asset it was installed on.

                  Currently we put it on the ticket but searching the tickets for it is a time drain. We also put it on the account details but it gets messy.

                  26 votes
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                  • Add the option for per-technician email signatures

                    It would be nice to have the option to add a customized HTML signature to email communications to customers on a per-technician basis (each technician could have their own signature that appears at the end of emails they send from inside Shopr).

                    6 votes
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                      1 comment  ·  Admin →
                    • VAT Margin Scheme

                      There needs to be an option to satisfy the VAT Margin Scheme in the UK. The scheme allows businesses to calculate VAT on the profit only of second hand goods. The only fix at the moment is to extract the incorrect data from RS and manually amend the details. It means that you can't get real time profits in RS. Would make life so much easier if this option existed.

                      22 votes
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                      • Require PIN Login After 60 Seconds of Inactivity on ALL Tabs, Not Just the POS Tab

                        I have an issue where my technicians forget to "switch users" and will accidentally create invoices and tickets under the wrong user. We then have to go back into the ticket or invoice after the fact to reassign the proper user, if it is even realized. This can make running sales and commission reports inaccurate.

                        I would like to see a feature where after 60 seconds of inactivity, a user is required to enter their PIN, regardless of what tab they are on. This will greatly reduce these accidental wrong user issues. It would also be much more efficient than…

                        10 votes
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                          1 comment  ·  Admin →
                        • Dispatching

                          It would be nice to have a dispatching add-on. Something that allows techs to notify the end user that they are on the way to their location and tracks the techs location so that the end user will be able to verify the tech is on the way. It will help out with having to constantly contact the end user’s who are waiting for techs who are possibly stuck in traffic. It would also help end user’s keep appointments. Several times, techs go to the end user’s residence and the end user is not home, doesn’t answer the door, etc. …

                          5 votes
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                          • Barcode Print Settings

                            We need a way to adjust the horizontal and vertical settings for the barcodes. Having major issues with small labels not being legible using my barcode scanner. Lots of wasted space on the side of the barcode. Needs to be spread out more so my scanner doesn't just see a black blob to scan.

                            10 votes
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                            • Add integration with 3uTools

                              3uTools - http://www.3u.com/

                              This is a free tool that lets you instantly pull information from an iOS device without having to manually enter in the information yourself. It is very helpful in getting information like serial numbers that can be hard to see and find, and would be helpful to speed up the intake process for iOS devices.

                              65 votes
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                              • Link Multiple Tickets Together

                                Often, we'll receive multiple pieces of equipment to work on at once. Due to the nature of our business, each piece of equipment requires a single ticket.

                                I'd like some way to link the tickets together. Either being able to create a ticket, and then have an action for "clone and link" or some way of just selecting "link this ticket to existing ticket."

                                I would like for this link to also have a notes or custom fields box. Here's my rationale:

                                Often, I'll get in three instruments for repair. With this, they'll also give us a case and 2…

                                10 votes
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                                • AUTOMATE Special-Ordered Items into LOGISTICS upon Line Item Creation on INVOICES

                                  Right now, if you estimate a line item that has to be special-ordered (a manual line item), once you convert that Estimate to an Invoice, these are the steps that must be made, in order:

                                  1. You must MANUALLY create a new Logistics entry.
                                  2. You then DUPLICATE the description, cost, and price from the Estimate, into the Logistics entry.
                                  3. You next SEARCH for the ticket in a big list, and link the Logistics entry to said Ticket.
                                  4. Finally, the Logistics charge shows as a Pending Ticket Charge, which must be added to an invoice (ie. the invoice…

                                  12 votes
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                                    1 comment  ·  Admin →
                                  • Improve Big Chains

                                    Big Chains are currently too much of a one shop, with separate locations of that shop. They don't provide enough flexibility to have each store run independently yet share the same databases.

                                    1) Each location needs to have its own address, invoice templates we have banking info, some other locations may wish to call them a slightly different name, this would provide a high level of flexibility allowing for separate invoice templates.

                                    2) Logistics could get very very very messy with part orders being done and visible from 15 - 20 stores, so having each location only able to view…

                                    35 votes
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                                    • 2 votes
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                                      • Format phone number when entering new customer

                                        Simple UI enhancement, should be incredibly easy to implement.

                                        When you enter a phone number on the "New Customer" page, it is just a bunch of numbers - hard to read. It looks like "5556923845".

                                        It would be much better if it was formatted like this: "(555) 692-3845"

                                        42 votes
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                                        • Allow pictures to be taken for assets

                                          We bought the life camera suggested in your hardware page thinking it was to take pictures of assets customers bring in. Would love it if you could add this feature. Make it so that when you enable it under advanced settings, that when you get to the new asset dialog box, there will be a mini preview of what the camera sees with a save picture button that will take and save a picture of the asset to repair shopr.

                                          28 votes
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