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  1. RMM Integration - N-able by SolarWinds

    I see you have MAXfocus integration... any plans, interest, votes, ~~~ for N-able by SolarWinds ?

    216 votes
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      under review  ·  62 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Custom "Signature Forms" for additional Agreements, Waivers, Authorization Forms, etc.

      I'm not doing thorough explanations or mock-ups anymore. Basically a way for users to setup custom terms and conditions, similar to the built-in default “Intake Form” for things like:

      Managed services contract and conditions
      Recurring credit card billing agreements
      Third-party services authorization form
      Equipment trade-in signature paperwork

      I know just about every shop is still using paper for at least a few documents. For shops like mine, this amounting to literally hundreds (some months just over 1,000 for us) of papers that are manually tracked/organized. I know ideally all of these docs would be uploaded to RS, but that takes…

      201 votes
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        51 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Automatic Customer Type Discounts - "Membership" Perks

        It would be great to classify a customer as a certain group. We offer discounts based on the "Type" of customer.

        So.

        65 and over = Discount at 25% off
        Active Military = Discount of 15% off
        Veteran = Discount of 20% off
        Non-Profit Organizations = 20% off
        Employee = 10% above cost
        Family Discount = 50% off
        Friends Discount = 25% off

        We also provide loyalty programs to our clients that prepay services through us on a monthly basis (prepay yearly maintenance or antivirus solutions). Depending on the program they have, they get between 10% to 25% off of…

        177 votes
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          28 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Integrate with GSX, and TechDirect

          It would be cool to have the asset creator automatically fetch the information on the machine by just the Serial number of the computer, so for an Apple computer it would be with GSX, and Dell would be with TechDirect, or any other sort of API! Cool thought. I know GSX has an API, not %100 of TechDirect.

          160 votes
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            45 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • The 100% PERFECT SOLUTION for having MULTIPLE Phone Numbers and Email Addresses instead of using SUB CONTACTS !!!

            Introduction: I have been spending the last MONTH brainstorming ideas for how to best optimize/clean-up the issues with sub-contacts not being “real” contacts (as far as the RS system is concerned) (see list of details below). I am very happy to report that I have a 2-stage overhaul solution that will ABSOLUTELY FIX EVERY LIMITATION/PROBLEM that exists with contacts, sub-contacts, and “business” contacts. I’m (almost) not joking when I say I should be paid for figuring this out. I call it: Linked-Contacts

            References: These are the problems that exist that drive me crazy, and I know everyone else hates too: …

            158 votes
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              63 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • IT Glue integration

              IT Glue integration?

              141 votes
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                29 comments  ·  Flag idea as inappropriate…  ·  Admin →

                Thanks for the votes everyone, we have been watching this thread for a while and are only holding off because this seems like it will have to be a really deep/technical integration to provide the right level of value. It will probably take a ton of development time away from big things like QuickBooks/Xero integrations. We just need to wait for the right time.

              • Toggl Time Tracking - Needed for Multiple Techs

                We need a way to track time better.

                Here is the problem.
                The repair shopr built in timer does work hardly at all on a mobile phone browser.

                Toggl works awesome but Repair Shopr only allows one Person.

                So all this equals no good way to track time for onsite jobs.

                So how are my techs supposed to keep track of Billable time when they are onsite? If they do this manually and say they can put it in later we will miss billable time which cost us money. Techs wont remember the exact time at each job and we…

                141 votes
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                  13 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  Planned means we want to do it, not that it’s scheduled for a dev to work on yet.

                  Keep voting..

                  We just scheduled a few tasks that had 70+ votes, we can’t do this before those.

                • Allow customers to customize labels

                  So I feel stupid for posting this because I am sure someone is going to tell me that it is already possible, but I have searched and been unable to find it.

                  Through the DYMO Software you can create custom labels and even save them and open them using a text editor to upload. I used software similar but inferior to reapirshopr previously that had this abillity.

                  I could design my own label filling in the fields similar to how the emails are done, then it would print my labels with my logo, or whatever I wanted. I would really…

                  134 votes
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                    36 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    Our plan with this is to build a few options to choose from, with minor things able to be enabled/disabled. These aren’t built in a technology that allows us to make an editor though.

                    It’s planned, but no estimated time we’ll actually work on it.

                  • Rentals

                    We are a musical instrument repair shop and RepairShopr looks like it might be a good fit for our growing business. However, I don't see a rentals module as part of the POS. We offer long term rentals (1 to 24 months) with rental/repair insurance and process monthly billing. We're looking for a system that can handle this.

                    125 votes
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                      19 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Loyalty Rewards Program

                      We would like to see the addition of a loyalty rewards program based on points earned per dollar spent, or a program with variable rewards based on rules. This would be great to tie into Marketr, so that once a customer hits a certain point threshold, they receive a reward that can be printed out and mailed using the snail mail feature as well. So, say a customer spends a total of $500 in the store over the course of the year: if we had an automated loyalty program set up, a reminder could pop up to have us print…

                      119 votes
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                        under review  ·  22 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Gift cards

                        Implement a system for gift cards, where it can store the amount the gift card has, and also add credit

                        118 votes
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                          56 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          This thread seems to be talking about different things – so I need to get clarification if possible.

                          When you comment on this thread please state if you want “gift certificate support”, meaning a template to print them or something, and maybe a way to track the balance – OR -

                          “gift card support via Vantiv” where you have to buy magstripe cards with your design, have a Vantiv account, and deal with loading / checking balances / and the regulation that goes along with being required to allow people to cash out/etc.

                          We can refer to these as “basic gift certificates” or “magstripe gift cards” in the comments.

                          Feel free to say you want both! :)

                          The Vantiv “gift card support” is a fairly large project that we would need to see a lot of votes to get going.

                          A basic gift certificate tracking system might be simpler and…

                        • Integrate Amazon as a parts distributor like iFixIt

                          How you can search and order parts with iFixIt, do the same with Amazon. I know many repair shops that use Amazon because they can get wholesale pricing without having to buy in bulk.

                          117 votes
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                            under review  ·  16 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • UPS and FedEx shipping integration

                            We might not be your typical client. We need to be able to ship repaired products back to the customer, so a shipping integration with the ability to import tracking info, and create prepaid return labels would be great!

                            114 votes
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                              37 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              Would everyone please add a comment to this and give a sentence or two about how they would like the integration to work?

                              - Eg, is it with a cloud shipping service?

                              - Do you download a file which some desktop app is able to open to make a label?

                              - Please let us know in the comments how this could work in your situation so we can get an idea what is involved

                            • Allow duplicate email address between customers

                              Many of my residential customers are also business customers, and many of them use the same email address for personal and business email.

                              111 votes
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                                planned  ·  26 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Up sells in estimates

                                It would be nice to have the ability to add up sells to the estimate where a customer can select them. Things like antivirus software, SSD upgrades, ect.

                                106 votes
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                                  10 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • ACH / E-check Processing

                                  Many of our clients prefer to have us ACH them .. we would like to see a way within repairshopr to support this, ESPECIALLY for recurring billing! Maybe using something like Authorize.net's echeck .. or our preference would be to fully integrate with the credit card processor BluePay (who has full API/programming/code sample available).

                                  99 votes
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                                    36 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    We got this built and just ran into a ton of hurdles with Vantiv. Right now we have basically been working with them for a month to try to get a single beta tester setup for production.

                                    Could be a few more weeks.

                                  • Mileage Tracking through Field Jobs

                                    Don't know if it would even be possible but it would be a great feature to be able to track the mileage from your central office location to each field job per technician. We have several onsite technicians that we reimburse for mileage and it would be very efficient to just be able to pull up a report on their mileage each week etc.

                                    95 votes
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                                      30 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      What if any appointment that had a location specified we could calculate the road-miles from your office to there, and put that in a report?

                                      A little simpler than doing real vehicle/person tracking, still gets you pretty good data – and would be more realistic for us to quickly build.

                                      Let me know in the comments..

                                    • Tyro Integration

                                      Unlike the US, Australia and many other counties don't use outdated Magnetic Strips on Cards anymore, we are heavily dependent on Paywave. Services like Stripe ect. Simply don't work over here. We use a EFTPOS Machine (AKA Credit Card Terminal to yanks) called Tyro. It has great rates and is compatible with all banks and supports integration. Integration would be a HUGE benefit to our business reduce error, and time to process the sale.

                                      More details are here https://tyro.com/

                                      93 votes
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                                        15 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Add Continuum integration

                                        We use Continuum for our RMM tool and would love to see it integrated into repair shop

                                        93 votes
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                                          under review  ·  24 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Improve the Purchase Order system

                                          The Purchase Order system is only half finished to really make it useful it should generate sequential PO numbers which we would send to our suppliers, then we should be able to track it for goods arrival and checking off the delivered goods. Then depending upon our supplier terms it should track the payment due date and allow for entering payment details when paid. Then similar to the sales synch with QuickBooks it should update all the order and payment details within QuickBooks, so alleviating tiresome repetitive entries.

                                          81 votes
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                                            57 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hey everyone – we have added the “Sync to QuickBooks Online” bit for beta_testers, if you are not a beta tester currently, you will get this feature in a couple weeks. We are not accepting new beta testers at this time.

                                            For those of you that are beta testers, please visit QuickBooks settings in RepairShopr and select your Accounts Payable account for PO’s to sync to in QB and let us know here in the comments what feedback you have for it!

                                            Thanks!

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