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  1. European General Data Protection Regulation (GDPR) compliance

    European General Data Protection Regulation (GDPR) compliance

    Anyone one with clients in Europe will need to ensure compliance for GDPR before May 18.

    1: Amazon's cloud platform will be backed by certification for the standards required and or having a separate uk based server should bring it closer.

    2:Then prominent "opt" in boxes clearly labelled for consents and automation's to seek 12 month renewals to items such as marketing. You have already a means to enable us to opt out a client from marketing.

    3: A feature to "part delete a client" - Archive (so still accessible)

    4: Reporting of…

    44 votes
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    • Dispatching

      It would be nice to have a dispatching add-on. Something that allows techs to notify the end user that they are on the way to their location and tracks the techs location so that the end user will be able to verify the tech is on the way. It will help out with having to constantly contact the end user’s who are waiting for techs who are possibly stuck in traffic. It would also help end user’s keep appointments. Several times, techs go to the end user’s residence and the end user is not home, doesn’t answer the door, etc. …

      15 votes
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      • Custom SSL Certificate

        Allow custom SSL certificates to be installed for RS domains. When a customer goes to https://yourRSportal.yourdomain.com an error is displayed because the SSL certificate does not match the domain. This is also an issue for the Vantiv integrated payments if a customer uses our customer portal link the site does not show that it is SSL protected and there is currently no "secure payment" badged on the Vantiv payment page when a customer clicks "Pay With Credit Card".

        21 votes
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        • drop down menus in the invoice section "ADD FROM INVENTORY" (NOT the add manual item)

          On the invoices in the ADD FROM INVENTORY section you can type the item your looking for which is fine for general purpose, but if you have a common named item with 100 or so variations of that item, you have to scroll forever to find the one you want. So why not enter the item name, then have a drop down menu(s) to select a variation, and it have the ability to add additional drop menus if further variation selection is needed.

          for ex.:
          search bar --- main Jet
          drop menu 1 --- mikuni or drop menu 2 ---…

          6 votes
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            1 comment  ·  Admin →
          • Integrate with BeetsTech for parts

            BeetsTech ( https://beetstech.com/store/apple-part ) has become one of our favorite places to get parts for Apple products repairs. iFixit is awesome too, but they are frequently out of stock. The greater availability of high quality parts has been a welcome addition to our stable of suppliers, and being able to do PO's or inventory integration from RepairShopr would save us a huge amount of time.

            50 votes
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            • Add ability to send internal comment to staff via list with checkboxes

              It would be awesome if you could have a drop-down menu with the list of staff members that you can select via checkbox to email a internal comment to. then have the ability to let them respond to the comment in the email and have it come right back to the ticket and notify the staff member that send it via email then they in turn can respond and so on. This would be great when having a conversation about a ticket.

              9 votes
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                1 comment  ·  Admin →
              • Beta site, adding time to a comment.

                Beta site, adding time to a comment. The time spent field below the visible comment section is gone. Our techs use this feature to add time to a comment so that the customer can attribute time to individual post.

                Super helpful when the support consist of multiple days.

                Please put that feature back. We almost never use the time log.

                9 votes
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                • Sync purchase orders with Xero now that Xero supports it

                  I know this was posted earlier but as it was not supported by Xero at the time it was declined, It is now supported with Xero so we would like to integrate the purchase orders in Xero with the purchase orders in RepairShopr and sync them.

                  113 votes
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                  • Barcode Print Settings

                    We need a way to adjust the horizontal and vertical settings for the barcodes. Having major issues with small labels not being legible using my barcode scanner. Lots of wasted space on the side of the barcode. Needs to be spread out more so my scanner doesn't just see a black blob to scan.

                    17 votes
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                    • Add software product keys to an asset

                      When installing e.g. MS Office or AV software there is nowhere to record the product key that associates it with the asset it was installed on.

                      Currently we put it on the ticket but searching the tickets for it is a time drain. We also put it on the account details but it gets messy.

                      27 votes
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                      • Allow serialized products printing

                        We can view serialized products in each product page however there is no way to export this table. Can you please add a way to export this table? It would be helpful to see the cost of each item on one .CSV sheet.

                        43 votes
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                          1 comment  ·  Admin →
                        • Enable us to add attachments from the additional Information>Attachment section

                          I think it would be faster if there was an area in the Additional information>attachment section instead of having to remember that to attach a document you need to go under the small action button.

                          4 votes
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                          • Wave Accounting Integration

                            Please revisit the Wave Accounting Integration. Their API is now available. Thank You!!

                            4 votes
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                            • Streamline adding Canned responses

                              Currently you can click on Canned response and insert a response that is already set up into a ticket. In order to add a new Canned response you have to click on the “modify” link. This takes you out of the ticket you were working on and directs you to the Canned responses in the Admin section.
                              What I’m suggesting is that the “modify” link should be a button next to the canned response button. The modify link should not take you to the admin section, it should just create a pop out that allows you to add a single…

                              2 votes
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                                1 comment  ·  Admin →
                              • 1 vote
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                                • Auto generate Tickets via NinjaRMM Alerts

                                  The ability to have NinjaRMM alerts configured to automatically generate a ticket. Example: Critical Alerts from Customer XYZ weekdays from 9am to 5pm auto generates a ticket assigned to Customer XYZ's technician.

                                  4 votes
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                                    1 comment  ·  Admin →
                                  • Separate Internal Comments from Automations

                                    Please somehow separate Internal comments and automations. Just a color change would suffice. My technician and myself find that we overlook Internal comments because they blend together with the Yellow-colored Automations. Maybe comments can be yellow, and Automations could be Orange or Green?

                                    3 votes
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                                    • Add the option for per-technician email signatures

                                      It would be nice to have the option to add a customized HTML signature to email communications to customers on a per-technician basis (each technician could have their own signature that appears at the end of emails they send from inside Shopr).

                                      6 votes
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                                        1 comment  ·  Admin →
                                      • who is using the woocommerce intergration?

                                        considering to move from magneto to woo-commerce for the integration with Repairshopr. Any with their opinions, pros/cons, and examples would be appreciated

                                        1 vote
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                                          1 comment  ·  Admin →
                                        • VAT Margin Scheme

                                          There needs to be an option to satisfy the VAT Margin Scheme in the UK. The scheme allows businesses to calculate VAT on the profit only of second hand goods. The only fix at the moment is to extract the incorrect data from RS and manually amend the details. It means that you can't get real time profits in RS. Would make life so much easier if this option existed.

                                          24 votes
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