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  1. Add “captcha” or “not a robot” to leads

    We need to add some type of security for creating new leads, such as captcha. I am getting 3-5 new fake leads per day and this could be resolved simply by adding this important security feature and making allleds fill in the captcha.

    Thank you!

    28 votes
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    • Show Labor Log entries under Communications

      Any time I notice a stale ticket assigned to my techs, I check the ticket's Communications' comments. When I approach the tech for not seeing any comments, roughly 1 out of 3 times their respond is "I put it in the Labor Log". It would be much more efficient if those entries could show up under Communications as well (maybe as a public or private note?)

      Would also solve Labor Log entries not printing out on a ticket, as mentioned here: https://feedback.repairshopr.com/forums/165658-general/suggestions/34401148-allow-printing-of-the-labor-log-and-time-started-a

      8 votes
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      • Please, Please, Please - Add recurring appointments to your calendar.

        I have multiple meetings that occur every month. Recurring appointments are critical to me being able to use RepairShopr's calendar. The whole point of us moving to RepairShopr is to get everything on one platform. Without recurring appointments, I will have to use Google calendar which really defeats the purpose of moving to Repairhopr in the first place.

        7 votes
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          1 comment  ·  Admin →
        • Add DEFAULT option for MERCHANT SURCHARGE FEE on Invoices alongside TAX field, below SUBTOTAL field.

          This is now legal to do in all 50 US states. We paid over $15k in merchant fees last year. I'm done with it. Please add the option to auto-add this total to invoices by default, with the option to waive it if paying with cash/check.

          6 votes
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          • Seperate Invoice and Refund Templates

            It would be good to be able to have separate templates for invoices and refunds to prevent confusion when an invoice goes to a Companys Accounts Department

            6 votes
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            • Drop down menu on conditions

              An option for pre-set conditions drop down menu when entering in the condition of an items.

              6 votes
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              • Make Customer Name more Prominent in Beta UI

                There is a lot that I like about the beta UI, but I do not like how far down I have to scroll to see my customers name.

                In the beta UI there is a huge gap on the top right of the website that would be perfect to display the customer name in large text.

                Bonus!! There is even a thin line there where you could display the customers signature right above the line. I would put the customer name in text, then just to the right of that have the customer signature right on the line. Would look…

                42 votes
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                • Ability to assign more than one tech to a ticket.

                  We have multiple techs working a single ticket. It would be handy to place all techs on that ticket so they can communicate better with the client and one another.

                  2 votes
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                  • Hide cost when entering parts / looking at inventory

                    Sometimes you need to add a part to add/view charges or you want to go into inventory to look up a quantity or sales price.

                    Right now you have to make sure the client can not see your screen as you obviously don't want clients to know what the markup is.

                    There should be an option to HIDE the cost of an item when putting in add/view charges as well when you are in inventory.

                    5 votes
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                    • can you change the default attachment from private to public

                      Make where you can change the initial/default attachment status from private to public

                      1 vote
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                        1 comment  ·  Admin →
                      • Sync Sales Rep to Quickbooks Desktop

                        Would like to be able to sync the sales rep tied to the Estimate and Invoice.
                        We track commission in Quickbooks, so currently, the Sales Rep field in QB is blank any invoices that sync from RS. This makes tying Invoices to sales reps a manual process currently.

                        3 votes
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                        • Quick Switch User Hotkey

                          A keyboard shortcut available on any page to bring up the Quick Switch User box.

                          1 vote
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                            1 comment  ·  Admin →
                          • Ticket Barcodes

                            The Default bar-code on intake forms is to the customer phone number, Should be to the exact ticket it refers to.

                            3 votes
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                            • POS AGREGAR TIPO DE MONEDAS CONVERCION

                              EN LA FRONTERA DE MEXICO Y USA, SE CO RA EN DOLARES Y PESOS, POR LO QUE ES IMPORTANTE TENER ESA OPCION AL MOMENTO DE TOMAR EL PAGO

                              1 vote
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                              • Timeclock access on mobile app

                                On occasion, I use the RS mobile app to access, view, and enter time on tickets. One thing that would be awesome at times is access to clocking in and out from the mobile app, as on occasion I don't have access to a computer immediately upon starting or ending my day.

                                2 votes
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                                • Sync PO shipping charges from RepairShopr to Quickbooks Online

                                  Shipping charges on the RepairShopr PO never sync over to the Quickbooks Online PO. The QB PO is always less the shipping charges, and we have to go into each PO and bill manually in QB and add the shipping charges. Very frustrating and time consuming.

                                  It would be awesome if, when we have a RS PO with shipping costs associated with it, it would automatically sync over as a shipping cost line item on the QB PO. This would make the process completely automated. Thanks!

                                  3 votes
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                                  • Clone Custom Widgets

                                    It would be nice if we could clone custom widgets if we are going to create a few that are similar to each other. For instance I'd like to add an appointment booking module to my website with the ability to book the following time slots and type and they are all very similar to each other but I don't want to build them all from scratch
                                    * 15 minute phone call with Matthew
                                    * 30 minute phone call with Matthew
                                    * 1 hour Remote appointment with Matthew
                                    * 1 hour Onsite appointment with Matthew
                                    * 2 hour Onsite appointment…

                                    0 votes
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                                    • Quit switching me to the new UI!

                                      Quit switching me to the new UI!

                                      1 vote
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                                      • Ticket notes in the New UI

                                        Hey guys, my one big gripe with using the new ui so far is mainly the date being missing from ticket notes now, which means that I have to switch back to the old ui just to see what date a comment was made, most of the time it's not a problem but if today is friday and i made a comment 7 days ago on a ticket, the system will still say FRI without any date.

                                        This caused a fair bit of confusion for us, so it would be AMAZING if you guys could add back the date.

                                        Other…

                                        1 vote
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                                        • Add Assigned Contacts from Customer Database

                                          Assigned Contacts is a great feature, but to make it a bit more powerful, could you make it so assigned contacts actually creates a new customer. So an assigned contact is more of a linked profile.
                                          This way we could have Bob as part of company ABC, Bob is ABC's assigned contact so we contact Bob for all ABC's repairs, But then Bob needs his personal device repaired. So Bob's partner Alice bring in his phone. We make Alice, Bob's Assigned contact, as we can't contact Bob at work. Then next time We may need to contact Bob if Alice's…

                                          3 votes
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