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  1. Make Customer Name more Prominent in Beta UI

    There is a lot that I like about the beta UI, but I do not like how far down I have to scroll to see my customers name.

    In the beta UI there is a huge gap on the top right of the website that would be perfect to display the customer name in large text.

    Bonus!! There is even a thin line there where you could display the customers signature right above the line. I would put the customer name in text, then just to the right of that have the customer signature right on the line. Would look…

    38 votes
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    • Add “captcha” or “not a robot” to leads

      We need to add some type of security for creating new leads, such as captcha. I am getting 3-5 new fake leads per day and this could be resolved simply by adding this important security feature and making allleds fill in the captcha.

      Thank you!

      7 votes
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      • Option to add more than one ticket at once for a customer in the new Workflow app

        Hi there!

        The new workflow feature is great and it's super fast! One thing I would LOVE to see is the ability to add multiple tickets at the same time for the same customer. So check in could be much quicker that way.

        23 votes
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          1 comment  ·  Admin →
        • Add a Captua to Leads request

          We've been getting a ton of spam leads through the leads module. Could you please add the option to have a capture so that bots can't easily send us spam? Thanks!

          6 votes
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          • Add a customer profile setting for default labor rates.

            Could a setting for default labor rates be added to the customer profile settings? The best example is the setting for the default tax rate which is selectable in each customer account. If a setting that mimics the tax rate could be applied for labor rates it would eliminate the need to create a new contract for a customer just to define their default labor rate.

            As an example we have two different rates for residential and business clients, creating a contract for each is needlessly complex.

            Thanks!

            14 votes
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              1 comment  ·  Admin →
            • Filter by Issue Type in the Dashboard

              Similar to customizing colors and hiding tickets by Status, it would be very helpful to do the same by Issue Type.

              5 votes
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                1 comment  ·  Admin →
              • European General Data Protection Regulation (GDPR) compliance

                European General Data Protection Regulation (GDPR) compliance

                Anyone one with clients in Europe will need to ensure compliance for GDPR before May 18.

                1: Amazon's cloud platform will be backed by certification for the standards required and or having a separate uk based server should bring it closer.

                2:Then prominent "opt" in boxes clearly labelled for consents and automation's to seek 12 month renewals to items such as marketing. You have already a means to enable us to opt out a client from marketing.

                3: A feature to "part delete a client" - Archive (so still accessible)

                4: Reporting of…

                69 votes
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                  You may have heard about the new General Data Protection Regulation (“GDPR”) that comes into effect May 25, 2018. RepairShopr will be fully compliant for this deadline. Over the coming weeks, we will be making updates to support this and will inform you as new modules are released to comply with GDPR.

                  We know that your ability to be compliant with your customers and clients is also essential. To that end, we will be releasing updates to support:

                  -Your ability to update your users’ consents
                  -Your users’ ability to revoke consents
                  -User data portability
                  -User right to erasure

                  These tools will be available for you to be able to communicate with your users in advance of the deadline.

                  We will also offer similar support for your account and will be announcing these updates as they go live.

                  In addition, we will be providing GDPR documentation to answer…

                • Auto-populate default tax rate

                  Please consider adding the option to auto-populate default tax rate when creating a new customer.

                  8 votes
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                  • Dispatching

                    It would be nice to have a dispatching add-on. Something that allows techs to notify the end user that they are on the way to their location and tracks the techs location so that the end user will be able to verify the tech is on the way. It will help out with having to constantly contact the end user’s who are waiting for techs who are possibly stuck in traffic. It would also help end user’s keep appointments. Several times, techs go to the end user’s residence and the end user is not home, doesn’t answer the door, etc. …

                    26 votes
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                    • DISABLE Customer Ability to REMOVE Stored Credit Cards in PORTAL

                      We're having issues with our contracted clients randomly and "accidentally" removing stored CC's from the customer portal. The ability to add cards makes sense, but since they can't choose which card is being billed (and therefore require us getting involved to adjust that), can we PLEASE have an option to disable removing cards from the portal?

                      This should exist as a global option in Admin settings (override all), as well as a setting on the individual schedule or customer. I know the disable option exists when there's a "contract", but our clients are under an indefinite term (unless manually cancelled)…

                      12 votes
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                      • Allow canned responses in the labor log

                        It would be great if we could access the canned responses in the labor log

                        6 votes
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                        • Link ticket number to Purchase order item - similar to parts order

                          I would like to pull up my purchase order and view the list of parts ordered and see the ticket number the part was backorderd to. Currently when I receive the purchase order I cannot see if the part was orderd to fill low inventory or specifically to fill a ticket repair

                          8 votes
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                          • Ability to breakup bulk items ordered from vendor into individual inventory items

                            I need the PO to equal the item at the vendor, but the vendor will have
                            lots on sale that are specifically designed for single use resale.

                            Memory
                            Cleaning supplies
                            Keyboards
                            Mice
                            USB Memory
                            SDcard memory

                            The list goes on and on.

                            6 votes
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                            • RepairShopr Phone Support (Paid?)

                              I would love to have the option of contacting the RepairShopr team for phone support. Whether it's to resolve issues or work through setting up new features, the TAT for getting this stuff done via phone support is usually much better and easier. I wouldn't be opposed to paying for this service either.

                              6 votes
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                              • Custom SSL Certificate

                                Allow custom SSL certificates to be installed for RS domains. When a customer goes to https://yourRSportal.yourdomain.com an error is displayed because the SSL certificate does not match the domain. This is also an issue for the Vantiv integrated payments if a customer uses our customer portal link the site does not show that it is SSL protected and there is currently no "secure payment" badged on the Vantiv payment page when a customer clicks "Pay With Credit Card".

                                44 votes
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                                • Develop the wiki more

                                  We would like to see some development on the Wiki. It is just screaming to be used for general client specific documentation. If we could have an editable template(s) to apply to all clients, and fill in the information, I would be in love. Easy image uploads for pictures of equipment as well. We also need this information to be secure with at rest encryption.

                                  25 votes
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                                  • Time Track Report

                                    Time Tracking Report is Very hard to read from a payroll standpoint. Can we have each day be its own line with an "In for Day", "Out for Lunch", "In from Lunch" and "Out For Day" column with the total for the day next to the far right column?

                                    This would make it easy to see if an employee forgot to clock in and/or out.

                                    6 votes
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                                    • Tickets "Grouped By" only sorting every 100 tickets

                                      Please change the Tickets window to sort "Grouped By" filtering for ALL TOTAL tickets, not just what is on the first page. For example, if there are 300 tickets in the system, and you Group By Priority, it doesn't show all High Priority first, it shows only for each individual page of 100 tickets.

                                      6 votes
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                                      • Adding images to assets as this is where we all go to view. We have multiple items in regards to one asset would be great to upload a image.

                                        Adding images to assets as this is where we all go to view. We have multiple items in regards to one asset would be great to upload a image.

                                        5 votes
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                                        • Add leads to the mobile app. Nowhere to be found.

                                          Add leads to the mobile app. Nowhere to be found. Also push notifications to the device that has the mobile app when they get a lead.

                                          This way when I get an email about a lead, I can respond in the lead area instead of outside RepairShopr in my email box.

                                          2 votes
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