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  1. Integrate with BeetsTech for parts

    BeetsTech ( https://beetstech.com/store/apple-part ) has become one of our favorite places to get parts for Apple products repairs. iFixit is awesome too, but they are frequently out of stock. The greater availability of high quality parts has been a welcome addition to our stable of suppliers, and being able to do PO's or inventory integration from RepairShopr would save us a huge amount of time.

    47 votes
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    • Sync purchase orders with Xero now that Xero supports it

      I know this was posted earlier but as it was not supported by Xero at the time it was declined, It is now supported with Xero so we would like to integrate the purchase orders in Xero with the purchase orders in RepairShopr and sync them.

      105 votes
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      • Allow serialized products printing

        We can view serialized products in each product page however there is no way to export this table. Can you please add a way to export this table? It would be helpful to see the cost of each item on one .CSV sheet.

        40 votes
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          1 comment  ·  Admin →
        • Add software product keys to an asset

          When installing e.g. MS Office or AV software there is nowhere to record the product key that associates it with the asset it was installed on.

          Currently we put it on the ticket but searching the tickets for it is a time drain. We also put it on the account details but it gets messy.

          20 votes
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          • VAT Margin Scheme

            There needs to be an option to satisfy the VAT Margin Scheme in the UK. The scheme allows businesses to calculate VAT on the profit only of second hand goods. The only fix at the moment is to extract the incorrect data from RS and manually amend the details. It means that you can't get real time profits in RS. Would make life so much easier if this option existed.

            19 votes
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            • Add integration with 3uTools

              3uTools - http://www.3u.com/

              This is a free tool that lets you instantly pull information from an iOS device without having to manually enter in the information yourself. It is very helpful in getting information like serial numbers that can be hard to see and find, and would be helpful to speed up the intake process for iOS devices.

              61 votes
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              • AUTOMATE Special-Ordered Items into LOGISTICS upon Line Item Creation on INVOICES

                Right now, if you estimate a line item that has to be special-ordered (a manual line item), once you convert that Estimate to an Invoice, these are the steps that must be made, in order:

                1. You must MANUALLY create a new Logistics entry.
                2. You then DUPLICATE the description, cost, and price from the Estimate, into the Logistics entry.
                3. You next SEARCH for the ticket in a big list, and link the Logistics entry to said Ticket.
                4. Finally, the Logistics charge shows as a Pending Ticket Charge, which must be added to an invoice (ie. the invoice…

                12 votes
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                  1 comment  ·  Admin →
                • Improve Big Chains

                  Big Chains are currently too much of a one shop, with separate locations of that shop. They don't provide enough flexibility to have each store run independently yet share the same databases.

                  1) Each location needs to have its own address, invoice templates we have banking info, some other locations may wish to call them a slightly different name, this would provide a high level of flexibility allowing for separate invoice templates.

                  2) Logistics could get very very very messy with part orders being done and visible from 15 - 20 stores, so having each location only able to view…

                  35 votes
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                  • Add "Open in new tab" and "Open in new window" right click options to Search All The Things

                    Please. I'm begging you. It seriously messes with my workflow not to have these options available to the results from the Search All The Things box.

                    I don't know if it's because the search bar is somehow java based or is using some weird runtime that makes those options hard to implement, but I would really like to see them integrated into the right click context menu items.

                    12 votes
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                    • Link Multiple Tickets Together

                      Often, we'll receive multiple pieces of equipment to work on at once. Due to the nature of our business, each piece of equipment requires a single ticket.

                      I'd like some way to link the tickets together. Either being able to create a ticket, and then have an action for "clone and link" or some way of just selecting "link this ticket to existing ticket."

                      I would like for this link to also have a notes or custom fields box. Here's my rationale:

                      Often, I'll get in three instruments for repair. With this, they'll also give us a case and 2…

                      8 votes
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                      • Format phone number when entering new customer

                        Simple UI enhancement, should be incredibly easy to implement.

                        When you enter a phone number on the "New Customer" page, it is just a bunch of numbers - hard to read. It looks like "5556923845".

                        It would be much better if it was formatted like this: "(555) 692-3845"

                        35 votes
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                        • Disable customer replies on invoices

                          Is it possible to disable customers replying to invoice emails? For instance, I invoice a customer and then they reply to it, instead of it showing as an unread reply on the invoice screen, it creates a new lead?

                          17 votes
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                          • Stock Take Net Gain/Loss

                            We need the stock take report to show not only the "loss" but also the "gain" of item QTY and $. This can either be a number indicating the gain (as only the "loss") is indicated, or it could be a net of the gain and loss in a stock take.

                            30 votes
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                            • Allow pictures to be taken for assets

                              We bought the life camera suggested in your hardware page thinking it was to take pictures of assets customers bring in. Would love it if you could add this feature. Make it so that when you enable it under advanced settings, that when you get to the new asset dialog box, there will be a mini preview of what the camera sees with a save picture button that will take and save a picture of the asset to repair shopr.

                              21 votes
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                              • Email invoices to customers.

                                It is beyond me as to why you can not email an invoice to a customer. You can not email a contact of a main account. You can not email a contact when the main account does not have an email. In certain cases, even when the main account and the sub account has an email you can't email. Worst of all, you can't just email an invoice to an email address of your choosing. This is a monthly subscription service and it's missing the very basics of emailing customers.

                                As I said, it's completely beyond me as to why…

                                1 vote
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                                • Improve Electronic Ordering

                                  Your electronic ordering is great! I suggest you improve it so that it provides a more integrated approach. There should be two key new functions added.

                                  1) Create a data feed subscription button. Any vendor that uses RepairShopr that is linked as per the process will have the option of publishing their data feed which would allow the user to create an new product and pre-fill most of the data (possibly the pictures too - this may be more difficult) including Name, Description, SKU, Condition, and Cost Price.

                                  2)When an invoice is made by the vendor, it will be able…

                                  21 votes
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                                  • Link invoices and tickets for customers

                                    Hi, My customers are having a tough time seeing ticket comments when invoiced, they can see the tickets (if they are open still, which we resolve after paperwork is sent in), but they can't correlate which invoices belong to which ticket. I realize there is an option to add ticket comments to the invoice, but the invoice would have to be resent every time there is a comment made on the ticket, which is not ideal.

                                    10 votes
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                                    • Barcode Print Settings

                                      We need a way to adjust the horizontal and vertical settings for the barcodes. Having major issues with small labels not being legible using my barcode scanner. Lots of wasted space on the side of the barcode. Needs to be spread out more so my scanner doesn't just see a black blob to scan.

                                      4 votes
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                                        1 comment  ·  Admin →
                                      • Add Purchase order template feature

                                        We have templates for Invoices, Estimates and Tickets, but currently there is no template available for Purchase Orders.
                                        Currently Purchase Orders do not indicate whether the items are inclusive of tax (or exclusive for that matter), and we have found some suppliers are then adding tax on top of the items, when in fact they already contain the (10% GST) tax. If we at least have the ability to change the template for Purchase Orders, we can customise the form so it is clear to our suppliers whether the goods are tax inclusive or exclusive.

                                        15 votes
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                                          1 comment  ·  Admin →
                                        • Wholesale Gadget Parts Integration (this REALLY needs to be looked at)

                                          Wholesale Gadget Parts is a fantastic supplier that offers a lot in the way of parts and customer service. We know they have a small integration with RepairShopr already, but we would REALLY love to see RepairShopr expand on this. We have a personal account rep appointed to our company that has reached out to us multiple times on having an IT staff that is ready and willing to implement full access to their systems when it comes to inventory, parts ordering / purchase orders, RMA's etc.

                                          1) No more needing to change hundreds of inventory prices manually because there…

                                          38 votes
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