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  1. Add “captcha” or “not a robot” to leads

    We need to add some type of security for creating new leads, such as captcha. I am getting 3-5 new fake leads per day and this could be resolved simply by adding this important security feature and making allleds fill in the captcha.

    Thank you!

    15 votes
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    • Make Customer Name more Prominent in Beta UI

      There is a lot that I like about the beta UI, but I do not like how far down I have to scroll to see my customers name.

      In the beta UI there is a huge gap on the top right of the website that would be perfect to display the customer name in large text.

      Bonus!! There is even a thin line there where you could display the customers signature right above the line. I would put the customer name in text, then just to the right of that have the customer signature right on the line. Would look…

      38 votes
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      • Option to add more than one ticket at once for a customer in the new Workflow app

        Hi there!

        The new workflow feature is great and it's super fast! One thing I would LOVE to see is the ability to add multiple tickets at the same time for the same customer. So check in could be much quicker that way.

        24 votes
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          1 comment  ·  Admin →
        • Ticket charges to Make Invoice , Instead MAKE INVOICE It should UPDATE the existing INVOICE If an invoice ALREADY exists

          When we add ticket charges to the invoice, and parts, etc. Once a technician creates an invoice, the CREATE invoice button shouldn't allow them to make a duplicate invoice for the same charges. There should be an option to UPDATE Invoice

          2 votes
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          • Add a customer profile setting for default labor rates.

            Could a setting for default labor rates be added to the customer profile settings? The best example is the setting for the default tax rate which is selectable in each customer account. If a setting that mimics the tax rate could be applied for labor rates it would eliminate the need to create a new contract for a customer just to define their default labor rate.

            As an example we have two different rates for residential and business clients, creating a contract for each is needlessly complex.

            Thanks!

            16 votes
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              1 comment  ·  Admin →
            • Recurring invoice

              I am looking for the day by day breakdown of the recurring invoices. For example, I want to know how much we will be getting for x day. Say July 6th, we will be getting in $100 and July 7th, we will be getting $250 coming in to us. On July 12th we will get $500 coming to
              us. Is this possible? Reasoning is that the first half of the month might
              be minimal in recurring revenue coming in while the second half contains
              the majority of it. Like only $2000 in 1-15 and $10,000 16-31. For the
              month, we…

              1 vote
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              • Allow scheduling of ticket updates

                Allow users to schedule updates to tickets. For example, you start a hard drive clone at closing time, you can then type "Hard Drive clone complete." when you start the clone and schedule it to post that at 9am the next day.

                1 vote
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                  1 comment  ·  Admin →
                • Indicate the email sender in tickets.

                  In tickets that have multiple contacts involved, it's nearly impossible to tell who sent what if no one has an email signature. It would be great to have some kind of indication of the sender.

                  5 votes
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                  • Worksheet Completion Reporting

                    Would be great to see a report of worksheet completion. We have worksheets for tickets setup that are not getting done. Would be nice to start seeing the completion rate for accountability.

                    1 vote
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                      1 comment  ·  Admin →
                    • Add a Captua to Leads request

                      We've been getting a ton of spam leads through the leads module. Could you please add the option to have a capture so that bots can't easily send us spam? Thanks!

                      6 votes
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                      • iPad POS Support

                        Support your ios app so we can use an ipad as a POS. We will not purchase a Topaz signature thing or put a bulky PC as a POS. The hardware you guys support is lame. Why can't we have a standalone iPad as a POS and a ticket creator?

                        3 votes
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                        • Quick Print Icon on Ticket List

                          One of the recent changes to the way that the ticket list is laid out is the inclusion of a "resolved" button. This has helped improve efficiency and I find it generally pretty useful.

                          That said, one of the things I'd like to see is the option to include a "print" icon for each ticket in the ticket list so I can quickly send labels and invoices to Autoprintr. Often when working on jobs in the workshop I need an extra customer labels here and there and it would be nice to not have to load the ticket, click print,…

                          4 votes
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                          • Ability to update the location of a computer or iPhone(device) in ticket comments

                            In ticket updates it would be nice to have multiple check boxes below the ticket body to mark the location of the device (such as BENCH A or SHELF 3) which could either be mandatory or not depending on the store/admins Preference. For example, if the tech working on the ticket, updates the ticket he is forced to also update which bench or shelf the device is on so that all the techs working on it or not working on it can easily locate the device more efficiently.

                            Here is a picture of how it could look implemented in RepairShopr: …

                            16 votes
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                            • Auto-populate default tax rate

                              Please consider adding the option to auto-populate default tax rate when creating a new customer.

                              10 votes
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                              • Filter by Issue Type in the Dashboard

                                Similar to customizing colors and hiding tickets by Status, it would be very helpful to do the same by Issue Type.

                                5 votes
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                                  1 comment  ·  Admin →
                                • Allow canned responses in the labor log

                                  It would be great if we could access the canned responses in the labor log

                                  7 votes
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                                  • Allow searching by serial number

                                    Under the new asset designation when creating a ticket we are unable to search by serial number anymore and when clicking the drop down arrow I suggest having the format: "[Asset Name] - [Serial Number]". Being a business that deals with clients that have multiple units of the same product name we need this feature.

                                    5 votes
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                                      started  ·  0 comments  ·  Admin →
                                    • Process Compliance

                                      Is there any way, we can setup operating procedures in repair shopr and have employees sign up and compliant....

                                      1 vote
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                                      • Add a report for Spiffs that doesn't require DOMO.

                                        Add a report for Spiffs that doesn't require DOMO. Would be nice to use this feature without paying extra money.

                                        1 vote
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                                        • Generate Serial Numbers

                                          We have been using RepairShopr for years and love it. Recently our Cell Phone supplier has stopped putting serial numbers on the items shipped. It would be awesome if RepairShopr could generate a serial number to use while checking an item in.

                                          3 votes
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