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  1. Be able to mark up a part or line item by a specific %

    I so badly want to be able to select my line item of 'Parts for Customers', enter the cost of what we paid, and then enter the % of what I want the mark up to be.

    Almost every piece of hardware we order for our customers is unique and custom. We have zero fixed costs as our prices change daily.

    Need an easy way to mark up parts without busting out the calculator.

    This should be a very easy addition! Please add it.

    19 votes
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      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    • Being able to mark a invoice as bad debt

      When you have a client that does not pay you need to be able to mark the invoice as bad debt so that the invoice can be closer but accountants can see and tell that the invoice is a bad debt. This will help for tax time as this is a write off. But not being able to mark the invoice makes it extremely hard for accountants to know what's going on with the invoice. Many other CRM's have this functionality. This would be a great feature and I'm sure many will agree.

      27 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Integration with payment system available in Europe

        Integration with payment system available in Europe.
        I'm currently using Izettle app and it makes tkaing payments very painful.

        I was contacting Izettle and they confirmed that they have API to make integration. They are available in: Brazil, Denmark, Finland, France, Germany, UK Great Britain, Italy, Mexico, Norway, Spain, Sweden, Netherlands

        Check on Izettle.com

        There is also one more system called Sumup (sumup.com)
        They also have ready API to connect: developer.sumup.com/rest-api

        They are available in: Austria, Belgium, Brazil, Bulgaria, Chile, Cyprus, Chech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Slovakia,…

        12 votes
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          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Checkout Module for our own assets

          The idea is we would have things like our van, ladders, toolkits, etc. as assets in this module and we could add them to field tickets/appointments as necessary and the quantity would reflect that for the duration of the appointment but be available both before and after.

          Just a QoL module that will help keep us from scheduling service calls where those assets are needed over the top of one another.

          26 votes
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            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
          • Mark Invoice as Sent / Tick Box

            I would really like to have a tick box that I can tick when I send an invoice outside of RS/Hand Deliver etc. that will put the little envelope to let everyone know said invoice has been sent or delivered to the customer please.

            41 votes
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              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • Turn On/Off Customer Portal, or at least define what they see.

              There are some areas in the Portal that we will not be using, and thus don't want to confuse our clients. It would be great to be able to turn off the portal altogether, or at least be able to decide what we do and don't want clients to see.

              16 votes
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                2 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Recur Billing -Proration/Extension Billing options for NEW subscription/devices added to existing subscriptions

                So the problem I see lies with the way recur adds new devices to an existing customer then bills yearly at a specific date based on the then current quantity regardless of rather each device/subscription was active a year.

                Example, We sell our current client a yearly MAV subscription on a service call, setup yearly auto billing per their request. Three months later they request one more device be added at another yearly fee, then 2 months later 1 more and so on (our yearly fee is charged upfront each time). The problem is unless I extend and billing out…

                21 votes
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                  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • ADD SERIALIZED INVOICED ITEM TO CUSTOMER ASSET LIST

                  It would be time saving to be able to add a major serialized item directly to the purchasing customers Asset list at the time of purchase. Either via an (add to Assets) checkbox or button beside the line item in the invoice. This would allow us to keep customer asset lists up to date more readily for all major purchases.

                  18 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Stock Take List filters/groupings

                    In the Stock Take Lists page, you are able to see all of your Stock Take Lists you have made.

                    As of right now, there are no ways to group similar stock takes together, they just save randomly in the list. My suggestion would be to give us a way to filter or group these stock takes together. Either by name, or location set for the stock take would help us navigate the Stock Take Lists page much easier!

                    21 votes
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                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    • Enable DKIM support

                      Setting up DMARC for my domain after getting a spoofed email from my "support" address that was obviously not legit. While I've added RS to my SPF record, there's no DKIM signature for those emails, therefore they don't comply with DMARC. I've got it set to only monitor, but the idea is to eventually lock that down. Any thoughts on putting this in place?

                      8 votes
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • Add support for Markdown

                        It would be very helpful to have more options in the text entry fields (specifically in tickets) for text formatting. Markdown is supported in many other applications, so many users may be familiar with it already. https://daringfireball.net/projects/markdown/

                        4 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • User - Modification

                          Allow deletion of disabled users

                          Allow email accounts for disabled users to be used for a new user without creating a dummy email to over ride.

                          Allow email accounts in users to be the same
                          ---Technicians group can all share tech@.....com

                          Do not force email account for new user

                          2 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • arelamson@gmail.com

                            Integration with payment system available in Europe.
                            I'm currently using Izettle app and it makes tkaing payments very painful.

                            I was contacting Izettle and they confirmed that they have API to make integration. They are available in: Brazil, Denmark, Finland, France, Germany, UK Great Britain, Italy, Mexico, Norway, Spain, Sweden, Netherlands

                            Check on Izettle.com

                            There is also one more system called Sumup (sumup.com)
                            They also have ready API to connect: developer.sumup.com/rest-api

                            They are available in: Austria, Belgium, Brazil, Bulgaria, Chile, Cyprus, Chech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Slovakia,…

                            6 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Cursor

                              Whenever a new window opens the cursor should be in the box and ready for data entry on all pages.

                              7 votes
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                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                              • Pending Ticket Charges

                                Would it be possible to display the Pending Ticket Charges on estimation page, same as its display on invoice page? because any previous pending ticket chargers would need to be added to estimate for customer approval. spacially business customer issuing PO as per to the Estimation and we can issue invoice reference to customer PO.

                                So, any pending charges must need to be included in estimate before it goes to Invoice.therefor kindly add this option to estimate page same as in invoice page.

                                2 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Automatic addition of line item to an invoice

                                  This would allow either a global or per customer automatic entry of particular line items to an invoice when it is created.
                                  A particular example is a invoicing fee.

                                  6 votes
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                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Add an option to set due date (x) BUSINESS days after ticket creation

                                    Add an option to set due date (x) BUSINESS days after ticket creation.
                                    This option would bypass the default (x hours until due) default.

                                    Use case: My store is open M-F 9a-6p. We have a 3 business day turn around time. We have tried setting due dates using the automated system but only calculates hours. When we come back in on Monday, the whole system thinks we are behind by 2 days. We could manually set due dates but this would add an extra step where I think it could be avoided.

                                    If this was added, we could start utilizing…

                                    7 votes
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                                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Shopify already!

                                      This was brought up before, but I think needs revisiting since the last post was marked complete "questionable).

                                      Integrate Shopify. Shopify is too big to continue to ignore. Sure Woo still dominates but Shopify is now running close second after passing Magento in 2018. (source: https://www.cloudways.com/blog/top-ecommerce-platforms)

                                      Many RS subscribers need two-way sync with RS inventory, POS and eCommerce. Both APIs from RS and Shopify are out there ready for action. RS is a great product and we love it's diversity, but it really falls short ion this area. Zapier is limited for RS as well.

                                      It's time!

                                      6 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Attach worksheet to inventory items

                                        I would like to be able to assign worksheets directly to inventory items or services. That way if I add a diagnostic fee to a ticket, the proper worksheet will be added as well. This is applicable to several fee's that we use, like windows reinstall, virus removal, etc.

                                        2 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Ringcentral Integration

                                          For those of us who use RingCentral would be awesome RingCentral & Repairshopr could integrate.

                                          who else uses RingCentral?

                                          1 vote
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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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