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Automatic Customer Type Discounts - "Membership" Perks

It would be great to classify a customer as a certain group. We offer discounts based on the "Type" of customer.

So.

65 and over = Discount at 25% off
Active Military = Discount of 15% off
Veteran = Discount of 20% off
Non-Profit Organizations = 20% off
Employee = 10% above cost
Family Discount = 50% off
Friends Discount = 25% off

We also provide loyalty programs to our clients that prepay services through us on a monthly basis (prepay yearly maintenance or antivirus solutions). Depending on the program they have, they get between 10% to 25% off of services for that particular device (above and beyond their maintenance programs).

We have a rule that 10% above cost is the maximum discount price that can be reached.

Example 1:

Antivirus Software
Retail Price: $50
Cost: $20
Margin: $30

Employee Purchase (10% above cost): $22.00
Family Discount (50% off): $25
Friends Discount (25% off): $37.50

Hard Drive
Retail Price: $79.99
Cost: $69.99
Margin: $10.00

Employee Purchase (10% above cost): $76.99
Family Discount (50% off): $76.99
Friends Discount (25% off): $76.99

So if these two products were put together on a single transaction - Here is how it would look.

Customer is a family member (50% discount to a max discount of 10% above cost)

Antivirus - $50.00
Hard Drive - $79.99

Subtotal: $129.99
Discount: ($28)
Tax (5.5%): $5.61
Total: $107.60

This really builds great loyalty and has is a nice reward for loyal and recurring customers.

We hope to see this implemented :)

Please vote everyone if you feel this could be an excellent feature!

147 votes
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    JacobJacob shared this idea  ·   ·  Admin →

    23 comments

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      • Tim NybergTim Nyberg commented  · 

        This is touched on but we'd need to set that discount level by client possibly. We have different service plans and each plan could get a different service level so discounting by "MSP" client alone wouldn't do it.

      • Robert SwainsonRobert Swainson commented  · 

        I know I would rather have a blanket discount applied to a specific customer sale automatically then have to adjust a reseller discount on 70 items. I see this was suggested two years ago and I am just getting on board with repair shopper. Do we have a ETA on implementation as this looks like a two year old sugestion.

      • Tim NybergTim Nyberg commented  · 

        It would be nice here to be able to set a discount on just Labor, by custom customer field.

        For example if we choose to make a field for each of our MSP plans, we should be then able to say that each of those plans gets a % off. That would be a % off on just the Labor not everything so that is the tricky part but needed. As a "small" shop we can't give a 20% discount on any hardware or it would be going out free....or less then our cost.

      • Tim NybergTim Nyberg commented  · 

        +1 for MSP also. Should be able to set client billing rate from within the client file customer screen. As well as that set discount on other services and a set person to send invoices to not just a copied person this needs to be very specific. A line that says "where to send invoices" which would allow common separated email address so we could add as many or few as we liked. JUST for Billing.

      • Tim NybergTim Nyberg commented  · 

        I would like to see this type of automatic discount be available by subscription type. If a client has a specific subscription type or recurring invoicing type that line would just show up on any invoice, applied to labor only items not parts.

        This would require a few things adding the ability to have subscription categories, which could have specific attributes attached to them. for example, you setup the subscription like a inventory items but as subscription items with prices, discounts "terms" description and options like ad on items. Then we could have a client that is part of a specific subscription get a specified discount.

        We could also then have a tabbed window like inventory that would show each subscription type as a separate tab for easy sorting and management.

      • Justin@TWJustin@TW commented  · 

        A customer type would benefit from features like this. I'd like to see tags here where we can layer them such a permissions on a customer/user. Then apply types such as those in the OP and the system be told to apply or combine a type of discount if applied.

      • Barry JeungBarry Jeung commented  · 

        Definitely need this feature. We offer discounts based on the service plan for hardware purchases and I don't want to be manually calculating this for every estimate.

      • Ryan (Power User R7, RepairShopr)Ryan (Power User R7, RepairShopr) commented  · 

        This request is a big extreme in specifics...

        I also would like to have automatic discounts applied to customers, but not necessarily to the customer as a whole. Meaning, we work with some pawn shops and give them a huge discount of 50% off of 2 specific services - password reset and OS reinstall. That's not to say I want one of their employees to bring in his home PC and have the thing overhauled for 50% off. I only want to give the company a discount on two specific things.

        Alternatively, for my very close friends I would like to have it set for 50% off all services, but nothing on parts. So, we'd need to have a discount option for customers, and choose rather it's for specific parts and/or services, or, parts and/or services as a category whole.

        This should be a really simple addition and would eliminate a lot of useless and tiresome "workarounds". Please do it!

      • Tim NybergTim Nyberg commented  · 

        I agree, setup a discounts settings area that you can add whatever discounts you need to. Right now we setup a Courtesy discount and added it as an item to zero as well. When clients get some kind of discount we add the courtesy discount line item then put in a negative amount.

        It is important that clients see you are giving them a deal, they won't appreciate it or even know your doing it if it isn't on a line item.

        We also give discounts to students etc...it does help not only to encourage people out there doing the right thing but to come back to your shop vs. someone else's.

      • Garrett TateGarrett Tate commented  · 

        We have some customers that are on different discount levels for various reasons. We need a way for this to be automatically implemented.

      • harvey mindelharvey mindel commented  · 

        As an MSP we charge our customers in a variety of ways. Some customers pay $95/hr for remote suipport. Some $75/hr for remote support and some pay $0 because of their contract. We need to be able to set item sale price by customer or by customer type. This way it will be constant and techs wont have to guess.. Same holds true for onsite hours and bench repair hours...

      • Ashlyn MAshlyn M commented  · 

        I would love to see this implemented.

      • brucebruce commented  · 

        yes definitely need pricing tiers

      • Adam FischerAdam Fischer commented  · 

        Please close the review Team RS, it's been under review for a year and a half at this point!
        We all want this feature!

        Would be so helpful to attach a "permanent" discount level to any customer. As it is, we have to rely on the (easily-missed) Notes field as a reminder to add a line-item discount for those customers to whom we offer discounts (fire/police/military, seniors, friends/family, animal charities, etc).

      • dwdw commented  · 

        I think this would be a great feature to automatically add discounts for military, police, and ems discounts we give to our local customers. Thanks

      • BenBen commented  · 

        Is it possible to discount only a certain type of inventory category? That way we could do service only discounts or hardware only discounts.

      • BenBen commented  · 

        I agree and would like the ability to create our own custom discounts. Would like multiple selections for different products. Like 10% off on all hardware and 20% off all labor/services for the same client.

      • Scott RippyScott Rippy commented  · 

        We have sales from time to time that offer 5 or 10 percent discount on all pc accessories. We need something like this to spend the checkout with RepairShopr. some of our customer are in social group in town. We give them a discount as well.

      • Azztech ComputersAzztech Computers commented  · 

        I signed up here just to suggest this exact thing. Hopefully this gets implemented soon.

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