General

  1. give the option for tax-exclusive pricing as default

    As a purely business-to-business service company in the UK, we only ever refer to ex-VAT prices. Having to remember to put inclusive pricing on Estimates and in Inventory is making life really difficult. Could we get an option to choose how we enter our pricing?

    56 votes
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    11 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Remove Character Limit from Inventory "Name" Field

    Product List Issue: Unless products are added without spaces between words the result is something like this

    NAME: DESCRIPTION:

    Samsung Advance Labor Charge
    Galaxy
    S6 Edge
    Plus (Black)
    Screen
    Assembly
    w/Small
    Parts

    Barcode Issue: Im sure this doesn't need any explaining. (35 Character Limit)

    As a result our business decided to use the "Name Column" for the paired Labor Rate.

    NAME: DESCRIPTION:

    Advance Samsung Galaxy S6 Edge Plus (Black) Screen Assembly
    Labor w/Small Parts
    Charge

    As you can imagine this makes searching for a color specific product a nightmare without scanning a barcode.

    THE BIGGEST ISSUE is because we had…

    53 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Integrate with BeetsTech for parts

    BeetsTech ( https://beetstech.com/store/apple-part ) has become one of our favorite places to get parts for Apple products repairs. iFixit is awesome too, but they are frequently out of stock. The greater availability of high quality parts has been a welcome addition to our stable of suppliers, and being able to do PO's or inventory integration from RepairShopr would save us a huge amount of time.

    53 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Define available hours for business and technicians

    We have different business hours during the week and on week-ends. And I have many part-time technicians that take appointments at various times depending on their availability. It would be ideal if I can define my normal business hours and normal work hours for my technicians during which appointments can be schedule in the field.

    On the schedule, unavailable hours would be blocked (grayed out).

    I know I can somewhat simulate this today using Google Calendar and two-way synch. But it would be best if this can be accomplished right within RepairShopr.

    52 votes
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We do plan to do this eventually, it is pretty far down our list at the moment. Maybe if it gets closer to 50 votes it could happen in a few months.

    Keep voting!

  5. Mobile App Feature Request

    1) Any Printed Ticket/Invoice/Customer Purchase #/Refurb Invoice (that should be a thing) needs to have a barcode.
    2) Open up Repairshopr Mobile App (ios or android)
    3) Click a 'barcode icon' within the app to open up a quick scanner
    4) Scan the work order to instantly pull up that ticket (customer purchase, refurb, work order, et. al.)
    5) On mobile app be able to take photos of the device you are working on to quickly add them to a ticket

    This should take less than 20 seconds total.

    51 votes
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    planned  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Invoice Finalize

    It would be super helpful if we could have a "Finalize" button for invoices. Sometimes we have an invoice started and a client will login to the portal and see it and cut a check before we even emailed it to them. This is causing many frustrations for our clients, and in return our employees. If there was a way to finalize the invoice once it is completed, this will eliminate many headaches so that the employees cannot adjust a finalized invoice. (Very similar to the "worksheet" finalize process)

    51 votes
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    17 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Integrate EFTPOS Terminals in Australia

    There is no option available to have EFTPOS terminals integrate with RepairShopr in Australia at present.

    Having the invoice transaction created in RepairShopr automatically populate the EFTPOS terminal to provide seamless and accurate payment integration reduces transaction and till reconciliation time, minimises mistakes, looks professional.

    I would be happy to pay extra for this feature. Any other company based in Australia prepared to pay to have this feature developed specifically for the Australian market?

    The other benefit is the fees charged. Vantiv isnt available for Australia but are charging 2.6%. My current EFTPOS fees including terminal hire has an average…

    51 votes
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    11 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. LabTech integration.

    Compete with ConnectWise and integrate with a amazing RMM Labtech. This would help anyone who uses Labtech bill more accurately and have seamless integration with ticketing. We'd love to use Repairshopr for our CRM and Invoicing users, and Labtech for our techs. Integrating them would make it easier to handle the separation of anyone in this situation. (We do not like ConnectWise).

    50 votes
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    under review  ·  16 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Update the inventory RMA system

    Accessing the Returns Manager can be very useful, however when we are creating up an RMA it would be nice to have a better read on the details rather than a smashed together list of products in an RMA. We process returns quite frequently as we have busy shops, and when using this feature there is no way to export these items to send to our vendor as an RMA list. We actually have to create this RMA, then create a whole other RMA list on a spreadsheet to send to the vendor. This doubles the work required to process…

    50 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. Employee Scheduling software

    Hello I love you guys software, but i was wondering if you could maybe partner with a company like When I Work (www.wheniwork.com) or (http://www.yournextseven.com) or develop a employee scheduling software similar that will allow your us to be able to create shifts and schedule our employees. This will also allow my employees to see the work schedule anywhere.

    50 votes
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    14 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add color coding and default setting for ticket priority

    As a tech I need to be responsive to tickets with higher priority. Ticket priority should be set by default to "normal" (but ideally configurable through an admin widget).

    I suggest the ability to color code the Priority cell in the ticket list view so that I could, for example, make Urgent priorities red, High priorities yellow, Normal priorities green, and Low priorities white.

    49 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Custom SSL Certificate

    Allow custom SSL certificates to be installed for RS domains. When a customer goes to https://yourRSportal.yourdomain.com an error is displayed because the SSL certificate does not match the domain. This is also an issue for the Vantiv integrated payments if a customer uses our customer portal link the site does not show that it is SSL protected and there is currently no "secure payment" badged on the Vantiv payment page when a customer clicks "Pay With Credit Card".

    48 votes
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    12 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Refurbs / Customer Purchases - Stickers and Worksheets

    Refurb system is brilliant and a great addition to RS.
    A couple of improvements from what we can see is the ability to add in worksheets and also print stickers from both sections.

    For us, customer comes in. We would take their details but we have no lablel to apply to the device. Then we would need to make notes of the specification and do routine checks (via worksheets).

    Then once this is completed we would pay them and then grab that detail into Refurb section. Again could do with worksheets to use for processes that we do with every…

    48 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Integrate with Square for Payments on PC

    Hi guys! So I don't know how they do it, but I want to point out [FILTERED_WEBSITE] has figured out how to use Square as their payment processor. Even from their website.

    I'm sure I can't be the only one that likes the "Instant Cash" feature that Square offers. It's helpful when I charge a client to order equipment. I also just really like using Square over the other processors.

    Anyway, if we could get this figured out that would be great.

    48 votes
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    17 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. have ex-tax prices in the product inventory page.

    I'm in the UK with 20% VAT. On the product page when adding new inventory I can see the retail price inc and ex VAT. However, the cost price is tax inclusive only. This is really unhelpful as a) everyone buys and invoices in ex VAT Pricing in the business sector, so it means every line has to be manually calculated before entering and b) it means you cannot see accurately what your margin is nor a correct % markup. Please help!

    48 votes
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    12 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Customer referral rewards

    I was adding in a referral for a customer and thought it would be nice to have a counter on the referrer's customer page to see how many people they have referred to you. This way you can have rewards for loyal customers who spread the word around. Maybe have a system where after 10 referrals they get sent an automatic email giving them a coupon to print out. Something to keep customers coming back and telling others.

    47 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Pay Now Option In Estimate Approval

    When an estimate is approved I would like to have the option to have the customer either pay now or leave a deposit. I don't think it would be that difficult since customers can pay for invoices using the customer portal.

    47 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Purchase Order allowing to intake not 100% working inventory.

    So there often comes times we get large orders of devices especially, all the same or different doesn't matter, but often some do not work or are completely salvaged for parts. I'd love to see a separate "Inventory" page for broken devices or list of parts we have that we salvaged from incoming inventory that came in broken. This could be integrated into the PO system as well as the original Inventory page. This way, as we receive the inventory, we can choose either "Refurb Inventory" or "Inventory." This allows us to get a much better number as far as…

    47 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Tawk.to Live Chat Integration

    Currently we are using Tawk.to and it would be great to have a similar feature that Zendesk has with Zopim. If an end user is communicating to us about an issue and we happen to assist them remotely or schedule them for an on-site the ability to create a ticket from the chat I would think be great. Our White Label Remote Support uses this feature and quite a bit of their clients use RepairShopr.

    47 votes
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    22 comments  ·  Flag idea as inappropriate…  ·  Admin →

    I talked to tawk.to, it sounds like there isn’t a way to do this right now – but they are building a ticket system now. They told me when the ticket system is out, we should be able to integrate to that. So you would make a ticket in tawk.to, and that could create a ticket in RS – it’s a bit fuzzy until they ship it.

    You can follow that progress here:

    http://tawk.uservoice.com/forums/228427-feedback/suggestions/7027218-support-ticket-system-by-tawk-would-be-awesome

  20. Format phone number when entering new customer

    Simple UI enhancement, should be incredibly easy to implement.

    When you enter a phone number on the "New Customer" page, it is just a bunch of numbers - hard to read. It looks like "5556923845".

    It would be much better if it was formatted like this: "(555) 692-3845"

    46 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
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