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  1. Allow searching by serial number

    Under the new asset designation when creating a ticket we are unable to search by serial number anymore and when clicking the drop down arrow I suggest having the format: "[Asset Name] - [Serial Number]". Being a business that deals with clients that have multiple units of the same product name we need this feature.

    4 votes
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      started  ·  1 comment  ·  Admin →
    • Add the outtake form to the iPad APP

      Add the outtake form to the iPad App

      1 vote
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        1 comment  ·  Admin →
      • Add "Ticket Worksheets" to PDF/Print drop downs on Tickets

        We recently stopped having ticket worksheets at the bottom of tickets, in an effort to save paper. We only need to print out ticket worksheets once in a while (for customers to review or walk through). However, without the tag added to ticket templates, there's no easy way to print the worksheets.

        A simple and efficient way to accomplish this would be to add a print out of the ticket worksheets as a single document; which could be Cloud Printed or PDF Rendered from the same drop downs that already appear in the tickets section.

        Could you please add "Ticket…

        36 votes
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          started  ·  11 comments  ·  Admin →
        • {{ticket_date}} ignores timezone preference in settings

          Recently while trying to create an automation that displays Ticket info in Slack, I discovered that the template tag I was using to print the time and date of the ticket ignores my timezone preference.

          As of the time of writing this, it's Monday, 12:08PM the first of November 2016. {{ticket_date}} output "Sun 10-30-16 03:08 PM". My timezone preference in the general settings under the admin tab is GMT +12

          I can only conclude that the template tag ignores my timezone preference when they pull the time of ticket creation.

          3 votes
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            started  ·  0 comments  ·  Admin →
          • Call log in tickets

            I'd like to see a call log option inside of the tickets area. The call log has saved our bacon several times but as far as I know, we can only see it inside of "Customers." It would save our techs a step if they are inside of the ticket already (calling on a diag or update or something) to just be able to do it from there.

            12 votes
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              We are going to put ticket comments in the communication log, hopefully that helps this one. Let us know if you really want the new manual log entry after this..

            • Inventory Stock Take Module Issue

              The stock take module does not show items that are not scanned. ie the system thinks I have 10 of product X, but in reality I have none. The stock take module will not put product X on the count to update to actual. When I move to the finalize the stock count, it should show all items that have been scanned and all items that have counts according to the system regardless if they are scanned or not. Without this the stock take feature is useless for reconciling inventory on a large scale and the variances will only compound…

              3 votes
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              • Ticket Report for customer based on date range

                I need a report for customers that I can send so they can see what has been done or what is in progress by date range. Just need to be one line per ticket not detailed. ticket #, Issue,status, date opened etc...

                6 votes
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                  We have a beta of this, if you are a beta tester go to Reports and try out Customer Detail report and let us know what you think it needs.

                  It should be available for non-beta testers in a few weeks.

                • Allow an RMA to be received with a different serial number

                  Here's something I noticed that would be really useful. While running through how we can use the RMA/Returns Manager, I noticed a pretty big shortcoming regarding how serialized products are handled.
                  Take a laptop for example -- Upon RMA, this could go a few directions. Perhaps the hard drive is bad; we would receive the same laptop (and same serial number) and all would be right in the land of inventory and serial tracking. Now, maybe the motherboard is bad. Maybe the whole thing is DOA; the vendor may decide to send me back a different laptop entirely. This laptop…

                  13 votes
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                    started  ·  1 comment  ·  Admin →
                  • ACH / E-check Processing

                    Many of our clients prefer to have us ACH them .. we would like to see a way within repairshopr to support this, ESPECIALLY for recurring billing! Maybe using something like Authorize.net's echeck .. or our preference would be to fully integrate with the credit card processor BluePay (who has full API/programming/code sample available).

                    96 votes
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                      We got this built and just ran into a ton of hurdles with Vantiv. Right now we have basically been working with them for a month to try to get a single beta tester setup for production.

                      Could be a few more weeks.

                    • Title Tabs for ALL pages including Vendors, Employees, etc.

                      I am regularly accessing all kinds of internal content pages in RS, especially stuff like our Vendor data (we keep everything in RS), employee information, inventory costs/prices/sources, and more. The recent update where all tabs contain the information like Customer Name, Ticket Number, and Invoice Number is SUPER helpful. Can you please upgrade other pages like Vendors and Employees to contain the Vendor Name and Employee Name rather than just saying "Vendors - MyCompanyName" and "Administration - MyCompanyName"?

                      Thanks!

                      1 vote
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                        started  ·  1 comment  ·  Admin →
                      • The 100% PERFECT SOLUTION for having MULTIPLE Phone Numbers and Email Addresses instead of using SUB CONTACTS !!!

                        Introduction: I have been spending the last MONTH brainstorming ideas for how to best optimize/clean-up the issues with sub-contacts not being “real” contacts (as far as the RS system is concerned) (see list of details below). I am very happy to report that I have a 2-stage overhaul solution that will ABSOLUTELY FIX EVERY LIMITATION/PROBLEM that exists with contacts, sub-contacts, and “business” contacts. I’m (almost) not joking when I say I should be paid for figuring this out. I call it: Linked-Contacts

                        References: These are the problems that exist that drive me crazy, and I know everyone else hates too: …

                        157 votes
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                        • Unconfusing the emails and CC emails.

                          When a customer sends an email in to Repairshopr to create a ticket there is no reference made to anyone that was CC'd on that email and replies do not get set to additional people. Please include any CC'd people in the additional email fields when creating a new ticket, and have those names listed in the Ticket Info and have a field in the comments area showing who each comment was sent to.

                          4 votes
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                            started  ·  6 comments  ·  Admin →
                          • Improve the Purchase Order system

                            The Purchase Order system is only half finished to really make it useful it should generate sequential PO numbers which we would send to our suppliers, then we should be able to track it for goods arrival and checking off the delivered goods. Then depending upon our supplier terms it should track the payment due date and allow for entering payment details when paid. Then similar to the sales synch with QuickBooks it should update all the order and payment details within QuickBooks, so alleviating tiresome repetitive entries.

                            81 votes
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                              Hey everyone – we have added the “Sync to QuickBooks Online” bit for beta_testers, if you are not a beta tester currently, you will get this feature in a couple weeks. We are not accepting new beta testers at this time.

                              For those of you that are beta testers, please visit QuickBooks settings in RepairShopr and select your Accounts Payable account for PO’s to sync to in QB and let us know here in the comments what feedback you have for it!

                              Thanks!

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