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  1. Allow duplicate email address between customers

    Many of my residential customers are also business customers, and many of them use the same email address for personal and business email.

    90 votes
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      planned  ·  19 comments  ·  Admin →
    • Custom "Signature Forms" for additional Agreements, Waivers, Authorization Forms, etc.

      I'm not doing thorough explanations or mock-ups anymore. Basically a way for users to setup custom terms and conditions, similar to the built-in default “Intake Form” for things like:

      Managed services contract and conditions
      Recurring credit card billing agreements
      Third-party services authorization form
      Equipment trade-in signature paperwork

      I know just about every shop is still using paper for at least a few documents. For shops like mine, this amounting to literally hundreds (some months just over 1,000 for us) of papers that are manually tracked/organized. I know ideally all of these docs would be uploaded to RS, but that takes…

      150 votes
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      • Variations Of inventory Stock, Eg same part but different colour , Easier way to add

        I would like to see a way of adding a variation to inventory Stock to streamline entering in new inventory.
        Eg i have 1 screen type for a phone but 4 different colour variations. Super time consuming entering the exact same thing 4 times just to modify one thing

        10 votes
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          planned  ·  4 comments  ·  Admin →
        • RMM Integration - N-able by SolarWinds

          I see you have MAXfocus integration... any plans, interest, votes, ~~~ for N-able by SolarWinds ?

          173 votes
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            Just a quick update, we’ve got a development account with NAble and plan on using this custom PSA integration path. This is planned.

            No firm timeline – but could be a few months.

          • UPGRADE to the PROGRESS PANEL on Tickets to show any DEPOSIT and/or PAYMENT

            We heavily use the “Progress” panel (on tickets) to see where we’re at on a job. But two big things are missing: who’s the tech that did that step (diagnosis, invoiced, etc) and was there a deposit and/or payment taken? We’re constantly having to scroll down just to reference the tech who made a specific comment. And, we take deposits on repair work, which is about 75% of our tickets, so it would be nice to see a Deposit bar on the Progress panel, too. I’ve made some simple additions to the Progress panel that I think would really help…

            27 votes
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            • Allow customers to customize labels

              So I feel stupid for posting this because I am sure someone is going to tell me that it is already possible, but I have searched and been unable to find it.

              Through the DYMO Software you can create custom labels and even save them and open them using a text editor to upload. I used software similar but inferior to reapirshopr previously that had this abillity.

              I could design my own label filling in the fields similar to how the emails are done, then it would print my labels with my logo, or whatever I wanted. I would really…

              112 votes
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                Our plan with this is to build a few options to choose from, with minor things able to be enabled/disabled. These aren’t built in a technology that allows us to make an editor though.

                It’s planned, but no estimated time we’ll actually work on it.

              • Rework Ticket Explanation and Video

                Can you please create a knowledge base informative article along with a YouTube video explaining this feature? Features are great but they don't mean anything without instruction. Thank you.

                5 votes
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                  1 comment  ·  Admin →
                • Inventory Aging: Location Filter and Category Column

                  The Inventory Aging reports are good but seem to be missing a location filter so I can see what hasn't sold where and they do not have a category column for me to organize by section. Would love for these to be added to the feature. It would be super helpful.

                  6 votes
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                    planned  ·  3 comments  ·  Admin →
                  • Toggl Time Tracking - Needed for Multiple Techs

                    We need a way to track time better.

                    Here is the problem.
                    The repair shopr built in timer does work hardly at all on a mobile phone browser.

                    Toggl works awesome but Repair Shopr only allows one Person.

                    So all this equals no good way to track time for onsite jobs.

                    So how are my techs supposed to keep track of Billable time when they are onsite? If they do this manually and say they can put it in later we will miss billable time which cost us money. Techs wont remember the exact time at each job and we…

                    99 votes
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                      Planned means we want to do it, not that it’s scheduled for a dev to work on yet.

                      Keep voting..

                      We just scheduled a few tasks that had 70+ votes, we can’t do this before those.

                    • Ticket Cloning

                      Add the ability to clone tickets, identical to Invoice Cloning Feature. This is particularly useful when the leads module creates the ticket in the wrong customer

                      4 votes
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                        1 comment  ·  Admin →
                      • Void Invoice

                        Quickbooks gets sync'd with the invoice, if an invoice for any reason needs to be deleted then we are left with a record in QB but not CRM. We think that having a void function would allow us to still find that invoice.

                        41 votes
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                          planned  ·  16 comments  ·  Admin →
                        • Mobile App Feature Request

                          1) Any Printed Ticket/Invoice/Customer Purchase #/Refurb Invoice (that should be a thing) needs to have a barcode.
                          2) Open up Repairshopr Mobile App (ios or android)
                          3) Click a 'barcode icon' within the app to open up a quick scanner
                          4) Scan the work order to instantly pull up that ticket (customer purchase, refurb, work order, et. al.)
                          5) On mobile app be able to take photos of the device you are working on to quickly add them to a ticket

                          This should take less than 20 seconds total.

                          48 votes
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                            planned  ·  2 comments  ·  Admin →
                          • Mark Invoice as Sent

                            Would love to see the ability to mark an invoice as sent/emailed without actually having to send it via email. Alternatively, being able to specific an alternative email address when sending an invoice would also help. We have a few clients who we email invoices to on a regular basis that require more interaction than an automated email. So we download the PDF and attach it a regular email. But it would be nice to reflect that by marking the invoice as sent.

                            13 votes
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                            • Ability to add "Parts" to a "Purchase Order"

                              Currently Parts and Inventory are completely separate areas of RS
                              - This is great, except we often buy One off parts (Parts) and inventory (Purchase Order) on the same Supplier Order.

                              In a part order - would be awesome to have a drop down menu (totally optional) of purchase orders (that have not already been ordered) that a part can be added to
                              - so the totals on the purchase order match the supplier invoice.

                              20 votes
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                                planned  ·  1 comment  ·  Admin →
                              • Completed Bundled Item = New Asset

                                How about the function to, build a bundle which consists of multiple computer parts to build one whole computer. All the parts would be tracked from a purchase order, to the store, into the computer, and to the customer.

                                If when you complete this bundled item, it will add itself into inventory (this way we can transfer computers from to store)

                                However you assign this inventory item as an "asset" instore, that way when you sell this computer to a customer, it automatically assigns as an asset.

                                This would offer complete tracking and we really need it when building computers.…

                                13 votes
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                                  planned  ·  4 comments  ·  Admin →
                                • Warranty System / Assets

                                  I would like to be able to add / track warranty's from the assets tab. Also I would like to be able to include more information like serial #'s.

                                  The current "PDF Warranty" doesn't work well as it does not auto scale to the amount of text you have in your warranty template. (mine is large since it includes terms and conditions).

                                  It would be nice if we could manually edit or enter the certificate #

                                  12 votes
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                                    planned  ·  3 comments  ·  Admin →
                                  • Calendar

                                    The calendar is proving to be difficult to navigate.

                                    Here are some suggestions.

                                    From the ticket screen:
                                    Be able to add or edit appointments from the ticket screen with a similar interface as when the ticket was originally created.

                                    be able to attach multiple appointments to the same ticket.

                                    from the field jobs screen:
                                    ability to locate tickets in the drop down in some kind of organized manner (alphabetically, by ticket number, something). Currently I am not sure how that list is organized but we have something like 70 tickets in it and it is really difficult to find the…

                                    3 votes
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                                      planned  ·  1 comment  ·  Admin →
                                    • Distribute shipping and other cost into inventory or PO

                                      Ability to take shipping and any other cost associated with a purchase and be able to have it evenly divided among the inventory or PO.

                                      - Under the inventory tab, have a way to add a misc. cost and push it through to all selected inventory. Which could be the entire inventory or maybe just a category. Better if we are allowed to select what to distribute the cost into.
                                      - under the PO tab, when doing the check in where there is the tab to accept all items into inventory, it would be nice to have the option to…

                                      11 votes
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                                        How should this work:

                                        A) We distribute the shipping/other fees across the items evenly when it goes to quickbooks

                                        B) You have a line item for shipping, and the expense goes there instead

                                        Comment to let us know

                                      • Due Date Notification

                                        Can we add due dates to the notification center, that way we can add the function that when a ticket reaches its due date, we can be notified by sms. We have 20-40 computers in our shop at any time and I feel this would really benefit our workflow.

                                        5 votes
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                                        • profit calculations on screen.

                                          It would be more than useful if there was better profit calculators onscreen for adding/editing products. I like to know how much im making in pounds not percent on a product. But both would be useful. This should then be implemented into other screens such as the quick add product (within purchase orders) and even more useful having it on the estimates screen so a quote can be put together and adjusted as necessary.

                                          12 votes
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                                            planned  ·  4 comments  ·  Admin →
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