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  1. Mark Invoice as Sent

    Would love to see the ability to mark an invoice as sent/emailed without actually having to send it via email. Alternatively, being able to specific an alternative email address when sending an invoice would also help. We have a few clients who we email invoices to on a regular basis that require more interaction than an automated email. So we download the PDF and attach it a regular email. But it would be nice to reflect that by marking the invoice as sent.

    13 votes
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    • Distribute shipping and other cost into inventory or PO

      Ability to take shipping and any other cost associated with a purchase and be able to have it evenly divided among the inventory or PO.

      - Under the inventory tab, have a way to add a misc. cost and push it through to all selected inventory. Which could be the entire inventory or maybe just a category. Better if we are allowed to select what to distribute the cost into.
      - under the PO tab, when doing the check in where there is the tab to accept all items into inventory, it would be nice to have the option to…

      14 votes
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        How should this work:

        A) We distribute the shipping/other fees across the items evenly when it goes to quickbooks

        B) You have a line item for shipping, and the expense goes there instead

        Comment to let us know

      • RMM Integration - N-able by SolarWinds

        I see you have MAXfocus integration... any plans, interest, votes, ~~~ for N-able by SolarWinds ?

        179 votes
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          Just a quick update, we’ve got a development account with NAble and plan on using this custom PSA integration path. This is planned.

          No firm timeline – but could be a few months.

        • Allow customers to customize labels

          So I feel stupid for posting this because I am sure someone is going to tell me that it is already possible, but I have searched and been unable to find it.

          Through the DYMO Software you can create custom labels and even save them and open them using a text editor to upload. I used software similar but inferior to reapirshopr previously that had this abillity.

          I could design my own label filling in the fields similar to how the emails are done, then it would print my labels with my logo, or whatever I wanted. I would really…

          116 votes
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            Our plan with this is to build a few options to choose from, with minor things able to be enabled/disabled. These aren’t built in a technology that allows us to make an editor though.

            It’s planned, but no estimated time we’ll actually work on it.

          • Single Use / One-Time Use - UNIQUE Inventory Module - PARTS

            [This was previously a sub-feature of a topic that was recently marked as Completed]

            This idea is really the “in between” of Inventory (parts you regularly keep in stock/track) and Logistics (parts that you special order on demand). It’s perfect for all the miscellaneous parts/accessories/components you have on hand (and want to sell), but never plan to keep a regular stock of. You want to have them in the RS system for sale, but you don’t want them mixed up with regular inventory you keep a steady stock of. This would work hand-in-hand with anything entered as a “Customer Purchase”,…

            8 votes
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              planned  ·  8 comments  ·  Admin →
            • Toggl Time Tracking - Needed for Multiple Techs

              We need a way to track time better.

              Here is the problem.
              The repair shopr built in timer does work hardly at all on a mobile phone browser.

              Toggl works awesome but Repair Shopr only allows one Person.

              So all this equals no good way to track time for onsite jobs.

              So how are my techs supposed to keep track of Billable time when they are onsite? If they do this manually and say they can put it in later we will miss billable time which cost us money. Techs wont remember the exact time at each job and we…

              112 votes
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                Planned means we want to do it, not that it’s scheduled for a dev to work on yet.

                Keep voting..

                We just scheduled a few tasks that had 70+ votes, we can’t do this before those.

              • Mobile App Feature Request

                1) Any Printed Ticket/Invoice/Customer Purchase #/Refurb Invoice (that should be a thing) needs to have a barcode.
                2) Open up Repairshopr Mobile App (ios or android)
                3) Click a 'barcode icon' within the app to open up a quick scanner
                4) Scan the work order to instantly pull up that ticket (customer purchase, refurb, work order, et. al.)
                5) On mobile app be able to take photos of the device you are working on to quickly add them to a ticket

                This should take less than 20 seconds total.

                50 votes
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                  planned  ·  3 comments  ·  Admin →
                • Completed Bundled Item = New Asset

                  How about the function to, build a bundle which consists of multiple computer parts to build one whole computer. All the parts would be tracked from a purchase order, to the store, into the computer, and to the customer.

                  If when you complete this bundled item, it will add itself into inventory (this way we can transfer computers from to store)

                  However you assign this inventory item as an "asset" instore, that way when you sell this computer to a customer, it automatically assigns as an asset.

                  This would offer complete tracking and we really need it when building computers.…

                  14 votes
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                    planned  ·  4 comments  ·  Admin →
                  • Custom "Signature Forms" for additional Agreements, Waivers, Authorization Forms, etc.

                    I'm not doing thorough explanations or mock-ups anymore. Basically a way for users to setup custom terms and conditions, similar to the built-in default “Intake Form” for things like:

                    Managed services contract and conditions
                    Recurring credit card billing agreements
                    Third-party services authorization form
                    Equipment trade-in signature paperwork

                    I know just about every shop is still using paper for at least a few documents. For shops like mine, this amounting to literally hundreds (some months just over 1,000 for us) of papers that are manually tracked/organized. I know ideally all of these docs would be uploaded to RS, but that takes…

                    158 votes
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                    • Inventory Vendor Purchase History

                      It would be very helpful to get vendor purchase history on inventory items. This way you can see which vendor you have purchased from in the past, the price you paid, and date of past purchases.

                      2 votes
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                      • Parts Order Tracking Delivery Estimates and Ticket Link

                        On the Parts Order Tracking page, a section that allows you to input the estimated delivery date, and alerts you once it's passed, would be great! Also, the part info should be shown on the ticket that it's associated with.

                        11 votes
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                          planned  ·  4 comments  ·  Admin →
                        • Invoicing before you have the serial number

                          We very often charge for items on order before they arrive to ensure we are going to get paid for larger items we have to buy in. Many of these are serialized but I cannot generate an invoice until the serial number is entered. Is there a way I can email an invoice for an order prior to me creating the PO and adding serial numbers? When I create the line item in an invoice there is a zero value until a serial number is selected, meaning I cannot send out the invoice with the correct prices on if the…

                          12 votes
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                            planned  ·  7 comments  ·  Admin →
                          • Allow duplicate email address between customers

                            Many of my residential customers are also business customers, and many of them use the same email address for personal and business email.

                            88 votes
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                              planned  ·  19 comments  ·  Admin →
                            • Add the ability to change the Device Widget sections headings to be suitable for computer repairs.

                              The Device Widget is great, but things like colour, network aren't really applicable to PC in takes. Same for console repairs. We have the icons ready to go, but not the right section headings. This has been mentioned before but was marked as complete:

                              http://feedback.repairshopr.com/forums/165658-general/suggestions/5411212-create-computer-repair-wizard-similar-to-mobile-de

                              Can this be re-addressed?

                              29 votes
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                              • Calendar Improvement

                                It would be awesome to have when booking an appointment if it can be done by service.

                                On the backend (Similar to Bookeo's booking software) You can configure certain times a service is available. For example, If I want someone to book me for an Onsite field job. I would like only 6PM-11PM to be available for my customers. Where if i would want them to drop off a laptop at our office we are only available for an appointment 8:30-5:00PM.

                                Of course this can be used for all types of services, such as mobile repairs, data recovery, etc. Just…

                                5 votes
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                                  planned  ·  0 comments  ·  Admin →
                                • Void Invoice

                                  Quickbooks gets sync'd with the invoice, if an invoice for any reason needs to be deleted then we are left with a record in QB but not CRM. We think that having a void function would allow us to still find that invoice.

                                  44 votes
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                                    planned  ·  16 comments  ·  Admin →
                                  • Variations Of inventory Stock, Eg same part but different colour , Easier way to add

                                    I would like to see a way of adding a variation to inventory Stock to streamline entering in new inventory.
                                    Eg i have 1 screen type for a phone but 4 different colour variations. Super time consuming entering the exact same thing 4 times just to modify one thing

                                    10 votes
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                                      planned  ·  4 comments  ·  Admin →
                                    • UPGRADE to the PROGRESS PANEL on Tickets to show any DEPOSIT and/or PAYMENT

                                      We heavily use the “Progress” panel (on tickets) to see where we’re at on a job. But two big things are missing: who’s the tech that did that step (diagnosis, invoiced, etc) and was there a deposit and/or payment taken? We’re constantly having to scroll down just to reference the tech who made a specific comment. And, we take deposits on repair work, which is about 75% of our tickets, so it would be nice to see a Deposit bar on the Progress panel, too. I’ve made some simple additions to the Progress panel that I think would really help…

                                      27 votes
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                                      • Rework Ticket Explanation and Video

                                        Can you please create a knowledge base informative article along with a YouTube video explaining this feature? Features are great but they don't mean anything without instruction. Thank you.

                                        5 votes
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                                          1 comment  ·  Admin →
                                        • Inventory Aging: Location Filter and Category Column

                                          The Inventory Aging reports are good but seem to be missing a location filter so I can see what hasn't sold where and they do not have a category column for me to organize by section. Would love for these to be added to the feature. It would be super helpful.

                                          6 votes
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                                            planned  ·  3 comments  ·  Admin →
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