General

  1. Select customer “Ship to” on Estimates and Invoices

    It’s great that you can add multiple locations in each customer, but unless for us if we cannot select the ship to for Estimates and Invoices.

    18 votes
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    planned  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Mobile App Feature Request

    1) Any Printed Ticket/Invoice/Customer Purchase #/Refurb Invoice (that should be a thing) needs to have a barcode.
    2) Open up Repairshopr Mobile App (ios or android)
    3) Click a 'barcode icon' within the app to open up a quick scanner
    4) Scan the work order to instantly pull up that ticket (customer purchase, refurb, work order, et. al.)
    5) On mobile app be able to take photos of the device you are working on to quickly add them to a ticket

    This should take less than 20 seconds total.

    51 votes
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    planned  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Inventory Aging: Location Filter and Category Column

    The Inventory Aging reports are good but seem to be missing a location filter so I can see what hasn't sold where and they do not have a category column for me to organize by section. Would love for these to be added to the feature. It would be super helpful.

    6 votes
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    planned  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Automated Assets

    Would you all be able to consider adding invoiced computer purchases from the customers to their assets in their customer profile? Specifically for computers and mobile devices. We have several customers who purchase multiple computers at a time. It would be great if we could have the option to add it to assets, in case another company you service doesn't want to utilize the feature.This feature would be very helpful if they ever brought the device back into the shop for repair. The information would already be in the system.

    5 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. Open Invoice Reminder - Editor and Preview

    The open invoice reminder is a fantastic automation solution to help keep your less than punctual clients aware they owe you money.

    Two things to improve it:

    1) Use the same WYSIWYG edit as all of the other email template editors. Not sure why we're using an alternate one in this module. We use completely custom email templates including the wrapper, and there's something weird going on with the formatting.

    2) To compliment #1, need a way to test what the email looks like before sending this out. Considering these emails are fully automatic and are not manually triggered, it's…

    4 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. LEADS Module OVERHAUL - UPGRADE Inboxr and UNIFY Features

    The Leads module is in need of some serious TLC. It's had dozens of tweaks and changes all kind of "patched in" and now is really a mess of a feature. You can use Inboxr as an upgrade, but it can't be set as default. Leads has a link to the customer, but Inboxr has the ability to reply to emails in a typical email fashion. You can't mark as read in Inboxr, nor can you specify location; but it’s the only place you can do bulk selections. It's kind of like two halves of a Frankenstein feature. As of…

    10 votes
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    planned  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Make due date customizable on /tickets page

    We are working on implementing due dates better in our workflow but it is challenging to have to go into the ticket to change a due date. It would be really awesome if clicking on the due date would bring up maybe 4 quick change options such as, now, 1 hour, 24 hour, 7 days.

    34 votes
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    planned  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. View currently running timers from admin area

    We want to be able to view which tickets technicians are working on in real time from the admin dashboard. Essentially office manager / operations manager can get an overview of what everyone is working on and compare it to what needs to be done and reassign tasks without having to interrupt technicians to ask them what they are doing.

    14 votes
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    planned  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. UPGRADE to the PROGRESS PANEL on Tickets to show any DEPOSIT and/or PAYMENT

    We heavily use the “Progress” panel (on tickets) to see where we’re at on a job. But two big things are missing: who’s the tech that did that step (diagnosis, invoiced, etc) and was there a deposit and/or payment taken? We’re constantly having to scroll down just to reference the tech who made a specific comment. And, we take deposits on repair work, which is about 75% of our tickets, so it would be nice to see a Deposit bar on the Progress panel, too. I’ve made some simple additions to the Progress panel that I think would really help…

    29 votes
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    13 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Ability to add "Parts" to a "Purchase Order"

    Currently Parts and Inventory are completely separate areas of RS
    - This is great, except we often buy One off parts (Parts) and inventory (Purchase Order) on the same Supplier Order.

    In a part order - would be awesome to have a drop down menu (totally optional) of purchase orders (that have not already been ordered) that a part can be added to
    - so the totals on the purchase order match the supplier invoice.

    25 votes
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    planned  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. Invoicing before you have the serial number

    We very often charge for items on order before they arrive to ensure we are going to get paid for larger items we have to buy in. Many of these are serialized but I cannot generate an invoice until the serial number is entered. Is there a way I can email an invoice for an order prior to me creating the PO and adding serial numbers? When I create the line item in an invoice there is a zero value until a serial number is selected, meaning I cannot send out the invoice with the correct prices on if the…

    16 votes
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    planned  ·  9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow duplicate email address between customers

    Many of my residential customers are also business customers, and many of them use the same email address for personal and business email.

    140 votes
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    planned  ·  29 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow customers to customize labels

    So I feel stupid for posting this because I am sure someone is going to tell me that it is already possible, but I have searched and been unable to find it.

    Through the DYMO Software you can create custom labels and even save them and open them using a text editor to upload. I used software similar but inferior to reapirshopr previously that had this abillity.

    I could design my own label filling in the fields similar to how the emails are done, then it would print my labels with my logo, or whatever I wanted. I would really…

    150 votes
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    39 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Our plan with this is to build a few options to choose from, with minor things able to be enabled/disabled. These aren’t built in a technology that allows us to make an editor though.

    It’s planned, but no estimated time we’ll actually work on it.

  14. Void Invoice

    Quickbooks gets sync'd with the invoice, if an invoice for any reason needs to be deleted then we are left with a record in QB but not CRM. We think that having a void function would allow us to still find that invoice.

    72 votes
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    planned  ·  25 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Variations Of inventory Stock, Eg same part but different colour , Easier way to add

    I would like to see a way of adding a variation to inventory Stock to streamline entering in new inventory.
    Eg i have 1 screen type for a phone but 4 different colour variations. Super time consuming entering the exact same thing 4 times just to modify one thing

    12 votes
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    planned  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. profit calculations on screen.

    It would be more than useful if there was better profit calculators onscreen for adding/editing products. I like to know how much im making in pounds not percent on a product. But both would be useful. This should then be implemented into other screens such as the quick add product (within purchase orders) and even more useful having it on the estimates screen so a quote can be put together and adjusted as necessary.

    11 votes
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    planned  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Toggl Time Tracking - Needed for Multiple Techs

    We need a way to track time better.

    Here is the problem.
    The repair shopr built in timer does work hardly at all on a mobile phone browser.

    Toggl works awesome but Repair Shopr only allows one Person.

    So all this equals no good way to track time for onsite jobs.

    So how are my techs supposed to keep track of Billable time when they are onsite? If they do this manually and say they can put it in later we will miss billable time which cost us money. Techs wont remember the exact time at each job and we…

    145 votes
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    14 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Planned means we want to do it, not that it’s scheduled for a dev to work on yet.

    Keep voting..

    We just scheduled a few tasks that had 70+ votes, we can’t do this before those.

  18. Margin's for markup

    Hey guys,
    Just thinking how nice it would be to see how much profit margin that I'm going to make on a estimate. (The difference between the Retail price and the cost of my part. Example:

    When I enter a part into an estimate have it show our cost and the retail cost and then a summary at the bottom of the table that talleys the total.

    SIDE NOTE: When creating a part it would be great to have a few things happen:
    1. Field for URL storage (That way 3 months after I create an estimate and my client…

    8 votes
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    planned  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Require Time Clock

    Is there a feature yet to require users to clock in whenever they log on the system. If not, do you think this might be a good feature? Better time tracking

    19 votes
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Completed Bundled Item = New Asset

    How about the function to, build a bundle which consists of multiple computer parts to build one whole computer. All the parts would be tracked from a purchase order, to the store, into the computer, and to the customer.

    If when you complete this bundled item, it will add itself into inventory (this way we can transfer computers from to store)

    However you assign this inventory item as an "asset" instore, that way when you sell this computer to a customer, it automatically assigns as an asset.

    This would offer complete tracking and we really need it when building computers.…

    14 votes
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    planned  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
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