General

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Atera Integration

    It would be awesome to be able to integrate RepairShopr with Atera. We are looking to switch from MaxFocus/Logicnow/SolarWinds to Atera. Seems much smoother and robust. Just option to push invoices and assets from there into RepairShopr would be a great start. They do already offeran open API.

    66 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      13 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Hi folks!

      Wanted to respond here and let you know that since this integration was requested, we launched Syncro!

      Syncro takes all the PSA functionality you like in RepairShopr, combines it with a built-in and robust RMM, and adds more MSP specific functionality on top. So you no longer need to integrate RepairShopr with another RMM, because it’s built right in to Syncro.

      You can check Syncro out at https://syncromsp.com/?campID=uvat

      If you’re interested in switching, we can migrate your RepairShopr data to a new Syncro account. Just ask our support team for more info :)

      Let me know if you have any questions,

      Troy

    • IT Glue integration

      IT Glue integration?

      162 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        32 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Thanks for the votes everyone, we have been watching this thread for a while and are only holding off because this seems like it will have to be a really deep/technical integration to provide the right level of value. It will probably take a ton of development time away from big things like QuickBooks/Xero integrations. We just need to wait for the right time.

      • Integrate Amazon as a parts distributor like iFixIt

        How you can search and order parts with iFixIt, do the same with Amazon. I know many repair shops that use Amazon because they can get wholesale pricing without having to buy in bulk.

        122 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          under review  ·  16 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • RMM Integration - N-able by SolarWinds

          I see you have MAXfocus integration... any plans, interest, votes, ~~~ for N-able by SolarWinds ?

          223 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            under review  ·  62 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Project Management

            I was wondering if you were looking at adding a project management section for the software? Ideally I'm looking for something that I can keep track of all my larger jobs, the status I'm at with them, equipment used and possibly a timeline.

            63 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              under review  ·  8 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • UPS and FedEx shipping integration

              We might not be your typical client. We need to be able to ship repaired products back to the customer, so a shipping integration with the ability to import tracking info, and create prepaid return labels would be great!

              121 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                38 comments  ·  Flag idea as inappropriate…  ·  Admin →

                Would everyone please add a comment to this and give a sentence or two about how they would like the integration to work?

                - Eg, is it with a cloud shipping service?

                - Do you download a file which some desktop app is able to open to make a label?

                - Please let us know in the comments how this could work in your situation so we can get an idea what is involved

              • iOS App Developments

                Develop the App so that it replicates the same features of the website.
                - Develop a POS feature for the app that acts as a POS for walk-in customer purchases and inventory management.
                - When a ticket is payed for you should be prompted to close the ticket if you would like.
                - The default print setting for the iOS app purchases should go to the receipt printer printing features.
                - The iOS app should also be able to be setup as a register so that it ties directly to the website system. This way Z reports match correctly with…

                38 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                  Since this suggestion is actually a number of very separate ideas, we can’t properly mark it as planned/started/completed.

                  I’ll just leave it as under review.

                  We added the bit about closing the related ticket in the last release.

                • Disallow marking Tickets as Resolved if Unpaid Invoice is Linked

                  We are having issues with technicians manually marking Tickets as Resolved before linked invoices on the Ticket have been paid. From our experience, once Tickets are Resolved they are essentially archived and are out of view; lost in a sense. Only much later do we come across unpaid invoices when running an audit or reconciliation.

                  We'd like to flag/alert/prevent users from marking Tickets as Resolved if there's a linked Invoice that is unpaid. It makes sense that you can resolve a Ticket after taking payment, but we need to stop people from accidentally Resolving prematurely.

                  I don't want to make…

                  19 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    12 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Portal ticket notifications

                    I would like for tickets created from the customer portal automatically assign to a certain technician for that notifications such as text and emails can be done. Most customers that are made from the portal have a service agreement and need to have priority service.

                    At least an option in the notifications center for portal created tickets (not all), would be nice so these don't get overlooked since they are paying for priority service.

                    6 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Prepay hours usage report for customers

                      My business customers are constantly requesting the ability to view a report that shows how their prepay hours were applied.

                      Bare minimum info to include:
                      Date
                      Invoice number
                      Hours added or subtracted to account (and a running balance maybe?)

                      All of this data is available but in fragmented parts and it is not available to be seen or sent to the customer in a report form. Currently I have to compile all the data from individual invoices manually into a spreadsheet. Please help.

                      Date, Invoice #, Hours used (or added), running total

                      58 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        under review  ·  9 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Ticket Comment Area REVAMP - Seriously time for WYSIWYG - WE NEED THIS

                        This is an essential update to RS. This seems to be common among helpdesk systems. Let's get RS on the same page~

                        Updates that would be awesome...

                        1. Ability to CC other emails from the helpdesk easily. CC'd email replies are inserted into the ticket when replied just like a normal reply. Similar to the revamp in the Leads response window.

                        2. Combine the hidden and public comment boxes. Add a checkbox to make the comment hidden when needed. WAY BETTER.

                        3. Allow for WYSIWYG functions such as text formatting, table insertion, hyperlinks, etc...

                        4. Ability to insert a company…

                        56 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          18 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          This is totally a no-brainer, except, there are tons of implications. If we allow some HTML, what is the subset? Most of the formatting stuff? colors?

                          Once colors and sizing is allowed, does that carry through to the mobile view, to the template system?

                          It would take 5 minutes to put a wysiwyg on the ticket comment – but much much more consideration to do it really well in all the places ticket comments show up.

                          Keep voting and commenting..

                        • Different Size Labels

                          I find the standard 3 inch label a bit too large to inconspicuously place on my customers computers. I also like to label other items that come in like bags and ac adapters to make sure they don't get mixed up with other jobs. I suggest that another smaller label size be instituted. Perhaps 2-3/7" X 1-1/7" I've tried printing to this with my Brother QL-710w, in a plethora of different configurations, landscape/portrait flipped in RS and in the print settings, and it always prints the wrong direction on the label. It works just find when I save the PDF…

                          73 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            under review  ·  14 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • 3CX Integration

                            3CX is becoming quite a widely used PBX, to have integration for call logs etc would be great.

                            75 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              under review  ·  16 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Add Birthday Marketing

                              Would love to be able to send promotional e-mails automatically to customers. During customer creation, have a field to enter in their birthday and on the month of their birthday they can have a special promotion available to only them. These types of things go a long way for small businesses.

                              7 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Recurring Line Items

                                We have recurring Invoices, recurring Tickets, recurring Subscriptions. We need recurring Line Items. Many of my clients have recurring services from me. They occur monthly, bi-annually, annually, and at arbitrary times. Most of my clients are on account and prefer to be billed monthly. They can't handle more than one invoice per month.

                                My current process to satisfy my client's wishes and work within repairshoper is create a recurring invoice for monthly charges and create a annual or bi-annual ticket for things like anti-virus and other services for the same client. I must both notice the bi-annual or annual ticket,…

                                7 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Quickbooks Tax Group option

                                  We need to have a tax group option that can get synced to quickbooks. We do onsites in different cities in our state and each city has one or more local tax rates depending on the area you are in. This makes it impossible to bill out in repairshopr when doing onsites if we want tax rates to sync properly. Even if we had the option to add multiple tax items (State+Local) individually to the invoice would be a small start.

                                  19 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Assign Multiple Techs to a Ticket

                                    I know we've already added the ability to assign multiple techs to a field job / appointment, but why not be able to do the same for tickets? I can't believe no one has asked for this yet!

                                    There should be a primary ticket "owner" and then have the ability to add additional techs as project experts or CC additional techs who want to stay informed on a project.

                                    Up until now we're constantly having to re-assign tickets back and forth to each other. It would be tons easier to be able to have two or more tech's all working…

                                    75 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      31 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      This is more like, additional people can subscribe/follow for updates right?

                                      You can’t “assign” something to more than one person..

                                      Would “follow” with notifications get you what you are after?

                                    • Option to print labels to sheets instead of label printer

                                      Specifically for use when receiving inventory, so the label printer isn't spitting out 100 individual labels, and we can just use 3 sheets of label paper.

                                      14 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Outbound CID call tracking

                                        As we know, tracking communication is CRITICAL for organization and professionalism; not to mention to cover our @$$, haha. And I've got to say - the inbound CID lookups that post to the customer and ticket pages are AMAZING. They give us a clear and easy understanding of a call coming in. WOW!

                                        BUT... What about OUTGOING CALLS? Sure, we really try to make sure to put in an update every time we call to recap what the call was about, but it would be immeasurably helpful to have our calls out to be tracked just like the incoming calls…

                                        20 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          under review  ·  31 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Invoice Read Receipts

                                          Have emailed invoices show when a client has opened the message so we know that it is being received and not sent to junk. Similar to how Freshbooks allows you to see exactly when an invoice has been viewed even if it's more than once.

                                          17 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            under review  ·  8 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1 3 4 5 17 18
                                          • Don't see your idea?

                                          General

                                          Feedback and Knowledge Base