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  1. Mileage Tracking through Field Jobs

    Don't know if it would even be possible but it would be a great feature to be able to track the mileage from your central office location to each field job per technician. We have several onsite technicians that we reimburse for mileage and it would be very efficient to just be able to pull up a report on their mileage each week etc.

    64 votes
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      What if any appointment that had a location specified we could calculate the road-miles from your office to there, and put that in a report?

      A little simpler than doing real vehicle/person tracking, still gets you pretty good data – and would be more realistic for us to quickly build.

      Let me know in the comments..

    • Recurring Statements

      It would be nice to make it so that statement can be scheduled just like recurring invoices.
      Maybe even have option on recurring invoice to attach statement of account.
      I know the invoice reminder does this in a way, but some customers like to see a list of open invoices to print.

      44 votes
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      • Different Size Labels

        I find the standard 3 inch label a bit too large to inconspicuously place on my customers computers. I also like to label other items that come in like bags and ac adapters to make sure they don't get mixed up with other jobs. I suggest that another smaller label size be instituted. Perhaps 2-3/7" X 1-1/7" I've tried printing to this with my Brother QL-710w, in a plethora of different configurations, landscape/portrait flipped in RS and in the print settings, and it always prints the wrong direction on the label. It works just find when I save the PDF…

        42 votes
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        • UPS and FedEx shipping integration

          We might not be your typical client. We need to be able to ship repaired products back to the customer, so a shipping integration with the ability to import tracking info, and create prepaid return labels would be great!

          88 votes
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            Would everyone please add a comment to this and give a sentence or two about how they would like the integration to work?

            - Eg, is it with a cloud shipping service?

            - Do you download a file which some desktop app is able to open to make a label?

            - Please let us know in the comments how this could work in your situation so we can get an idea what is involved

          • Custom device widget create a ticket instead of a lead similar to self service check-in module

            Add more flexibility into the custom device widget so that the admin can choose to have a ticket created similar to self service check-in or a lead.

            7 votes
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              under review  ·  1 comment  ·  Admin →
            • Show custom fields information in the customer portal

              My customers are getting confused as the item information that I enter in my system under the 'custom fields' does not appear in the customer portal.
              I see there is an area on the customer portal ticket look up that is labelled 'Additional Information'
              Could this information be shown here ?
              I have retail shop clients who may have 10 or 20 of their customers items with me at any one time.

              6 votes
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              • Customizable Templates

                It would be nice if we could create custom templates using the foundation already in place with the invoice template features. I am thinking along the lines of custom letters, proposals, etc using the same tags already being used on the invoice templates. We often send letters to customers or potential customers introducing ourselves. It would be nice if we could create a template for that type of thing using the tags already in repairshopr so that it automatically populate name and address information. Maybe even create a tag for ticket or asset name so we could refer to that…

                11 votes
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                • Integrate POs into Amazon Purchasing Systems

                  We order alot of parts on Amazon. We use an Amazon Business account. I would love to see you guys integrate the Purchase Order system to purchasing on Amazon. They have already integrated with many systems - http://www.amazon.com/b/ref=br_imp?_encoding=UTF8&node=11339375011&pf_rd_m=ATVPDKIKX0DER&pf_rd_s=desktop-billboard-4&pf_rd_r=0N68VEHDDE4WW7XS2WXE&pf_rd_t=36701&pf_rd_p=2073948102&pf_rd_i=b2b-desktop

                  15 votes
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                  • Sending invoices to xero as drafts not as approved invoices

                    The integration to xero works well. Though it would be better to push the invoice to xero drafts, so that can be edited easily or deleted or approved before going to the final invoice to the client.

                    14 votes
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                    • Ability to Link Tickets to Each Other (Just Like Invoices and Estimates)

                      Here's the overview of the idea:

                      1. Have ability to link tickets to each other for easy reference.
                      2. Linked tickets could go in the "Diagnostic" Progress box just like Invoices go into the "Invoiced" Progress box and estimates go into the "Work Approved" Progress Box.
                      3. A link ticket button or reference would need to be added so tickets could be linked together.
                      4. You could link as many tickets together as you wanted.
                      5. The linked tickets would be clickable just like invoices and estimates currently are.

                      Why add this idea?

                      1. Great for warranty/redo work when a…

                      17 votes
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                      • Add Continuum integration

                        We use Continuum for our RMM tool and would love to see it integrated into repair shop

                        75 votes
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                        • Integrate Amazon as a parts distributor like iFixIt

                          How you can search and order parts with iFixIt, do the same with Amazon. I know many repair shops that use Amazon because they can get wholesale pricing without having to buy in bulk.

                          108 votes
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                          • Outbound CID call tracking

                            As we know, tracking communication is CRITICAL for organization and professionalism; not to mention to cover our @$$, haha. And I've got to say - the inbound CID lookups that post to the customer and ticket pages are AMAZING. They give us a clear and easy understanding of a call coming in. WOW!

                            BUT... What about OUTGOING CALLS? Sure, we really try to make sure to put in an update every time we call to recap what the call was about, but it would be immeasurably helpful to have our calls out to be tracked just like the incoming calls…

                            15 votes
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                            • LabTech integration.

                              Compete with ConnectWise and integrate with a amazing RMM Labtech. This would help anyone who uses Labtech bill more accurately and have seamless integration with ticketing. We'd love to use Repairshopr for our CRM and Invoicing users, and Labtech for our techs. Integrating them would make it easier to handle the separation of anyone in this situation. (We do not like ConnectWise).

                              32 votes
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                              • Move Parts into Inventory upon successful delivery

                                It would be great to add those 'one-time' Part orders into Inventory. We have had numerous one-time Part orders that haven't gone through to repair (customer cancelled, etc.) and we are left with a Part - but it doesn't show up in Inventory and allow to assign to new tickets.

                                13 votes
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                                • 24 hour clock support

                                  Would be very nice with 24 hour clock support. Europe do not use PM and AM. Hard for both customers and staff to book field visits in repairshopr now.

                                  20 votes
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                                  • Leads: customize status & assign tech

                                    It'd be useful to edit Leads -> Status choices (e.g., Opportunity / New / Lead / Prospect seems redundant). Even moreso, would be awesome to be able to assign a lead to a tech for first contact.

                                    17 votes
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                                    • Invoice Read Receipts

                                      Have emailed invoices show when a client has opened the message so we know that it is being received and not sent to junk. Similar to how Freshbooks allows you to see exactly when an invoice has been viewed even if it's more than once.

                                      11 votes
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                                      • Integrate with GSX, and TechDirect

                                        It would be cool to have the asset creator automatically fetch the information on the machine by just the Serial number of the computer, so for an Apple computer it would be with GSX, and Dell would be with TechDirect, or any other sort of API! Cool thought. I know GSX has an API, not %100 of TechDirect.

                                        96 votes
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                                        • Gift cards

                                          Implement a system for gift cards, where it can store the amount the gift card has, and also add credit

                                          91 votes
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                                            This thread seems to be talking about different things – so I need to get clarification if possible.

                                            When you comment on this thread please state if you want “gift certificate support”, meaning a template to print them or something, and maybe a way to track the balance – OR -

                                            “gift card support via Vantiv” where you have to buy magstripe cards with your design, have a Vantiv account, and deal with loading / checking balances / and the regulation that goes along with being required to allow people to cash out/etc.

                                            We can refer to these as “basic gift certificates” or “magstripe gift cards” in the comments.

                                            Feel free to say you want both! :)

                                            The Vantiv “gift card support” is a fairly large project that we would need to see a lot of votes to get going.

                                            A basic gift certificate tracking system might be simpler and…

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