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  1. Automatic Customer Type Discounts - "Membership" Perks

    It would be great to classify a customer as a certain group. We offer discounts based on the "Type" of customer.

    So.

    65 and over = Discount at 25% off
    Active Military = Discount of 15% off
    Veteran = Discount of 20% off
    Non-Profit Organizations = 20% off
    Employee = 10% above cost
    Family Discount = 50% off
    Friends Discount = 25% off

    We also provide loyalty programs to our clients that prepay services through us on a monthly basis (prepay yearly maintenance or antivirus solutions). Depending on the program they have, they get between 10% to 25% off of…

    142 votes
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    • ACH / E-check Processing

      Many of our clients prefer to have us ACH them .. we would like to see a way within repairshopr to support this, ESPECIALLY for recurring billing! Maybe using something like Authorize.net's echeck .. or our preference would be to fully integrate with the credit card processor BluePay (who has full API/programming/code sample available).

      57 votes
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        Thanks for all the comments! This is on our list targeting this summer.

        It’s true that Vantiv has a sister company that supports ACH, but it’s basically a whole new integration – same for Authorize.net – just because they have it in their product suite doesn’t mean it’s a completely separate integration and a lot of effort.

        Still – coming soon we hope.

      • 24 hour clock support

        Would be very nice with 24 hour clock support. Europe do not use PM and AM. Hard for both customers and staff to book field visits in repairshopr now.

        23 votes
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        • Be able to "Collapse" a Status...

          We group our tickets by status, For example "awaiting repair" or "estimate sent" or "courier arranged" etc etc. We are finding that when you have 30+ tickets open it can get quite busy visually. It would be great if you could "collapse" a status so the tickets in the status are collapsed and appear under the status as they currently do only once you select the status...does this make sense?

          11 votes
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          • Automatically calculate markup

            We (like many other repair shops) use a standard markup strategy and pricing chart. It would be awesome to have an option in inventory to use a set markup rate, or use a pre-selected markup option.

            By this, I mean you could have a few price ranges with corresponding markup rates, like: Parts that cost $1-$25 have a 100% markup, parts $26-50 are 60%, $51-100 is 30%, and $100+ are 20%. The other option (if not global like previously mentioned) would be item #65484 has an auto-markup of 25%, or alternatively $15.

            This would take almost all of the work…

            26 votes
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            • Bundled Item Labels

              It would be really nice if I could print labels for my bundled inventory items...

              7 votes
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              • Recurring Statements

                It would be nice to make it so that statement can be scheduled just like recurring invoices.
                Maybe even have option on recurring invoice to attach statement of account.
                I know the invoice reminder does this in a way, but some customers like to see a list of open invoices to print.

                50 votes
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                • Canned Response Variables

                  It would be nice to be able to use variables in the canned responses. Variables like customer name, ticket number, invoice amount, ext.

                  13 votes
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                  • Cost -> Price using markup % or £

                    When creating an invoice (just an example) it would be great to fill in cost to us, then just type in a percentage (including or excluding VAT as an option) for the price to be filled in.

                    I'd also love at the bottom of the invoice creation how much % and £ I am set to make on an order. That way I can double check I am pricing/costing correctly. And also know how much to spend at the pub later.. :)

                    7 votes
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                    • Define available hours for business and technicians

                      We have different business hours during the week and on week-ends. And I have many part-time technicians that take appointments at various times depending on their availability. It would be ideal if I can define my normal business hours and normal work hours for my technicians during which appointments can be schedule in the field.

                      On the schedule, unavailable hours would be blocked (grayed out).

                      I know I can somewhat simulate this today using Google Calendar and two-way synch. But it would be best if this can be accomplished right within RepairShopr.

                      28 votes
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                        We do plan to do this eventually, it is pretty far down our list at the moment. Maybe if it gets closer to 50 votes it could happen in a few months.

                        Keep voting!

                      • Gocardless for UK

                        Well the way we used it on quickfile integration was in customer section for a particular customer click on setup direct debit. Then it would send an email to their email address. They create a login and provide bank details.

                        Then direct debit is enabled for that customer. You could set recurring invoices to take payment automatically but also there would be a button to take payment for one off invoices when you need to. So I think they did it the same as you as quick file sorted the recurring bit and took payment for you as and when…

                        76 votes
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                          We are still holding off on this, it would be great if we could also find a partner/integration that can do one-time payments easily that support EMV that would could build into the POS – and not only the recurring invoices.

                        • Links Tab

                          (so we could add links to other sites, like our databackup portal, GFI, etc. it would be nice if it could be a shared list and user list) - We try to limit the number of software platforms we use but not all platforms talk well with each other when it comes to integration. I would like to have all of our employees live in repairshopr as base! So a links tab that an admin could maintain would be nice. That way employees don't have to go looking or asking each time they need to look at GFI, or backups,…

                          4 votes
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                          • Create a Client Option...

                            Hi Everybody, if there is a way around this please do let me know but currently I do not think there is.

                            We carry out repairs for large clients such as insurance companies and manufacturers but suspect this option will still be wanted by the RS community?

                            We receive work from these clients but have to liaise with and update our mutual customer who owns the product and not the client.

                            Currently we have each client set up as a customer so that the invoice raised is for the client and not our mutual customer, we can monitor the number…

                            4 votes
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                              under review  ·  1 comment  ·  Admin →
                            • Create an eBay integration solution to provide an eBay store directly connected to RepairShopr

                              Being able to link an eBay store through the api and have it integrated with RepairShopr to sell those hard to find parts you have and need to get out there to the right customer!

                              22 votes
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                              • Invoice Snail Mail Status

                                It would be nice if it showed whether or not an invoice has been mailed. It would be nice if this displayed as a notification at the top of an invoice "Last mailed on XX-XX-XXXX at XX:XX:XX"

                                I would also like to see this on the invoices page similar to where it shows the "emailed" icon.

                                It should also show up in the invoice log stating when it was mailed.

                                15 votes
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                                • set ticket priority based on email priority

                                  Most of our business customers submit tickets via email; Many of them use the "high" or "low" priority flag to let us prioritize accordingly. It seems that RepairShopr doesn't capture this information. Please parse incoming email headers to include priority level in converted tickets!

                                  6 votes
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                                  • send appointment or field job reminders

                                    It would be a great feature to have a email reminder sent to customers and the techs the day before their appointment that way they remember and can quickly reference their appointment etc. Sometimes we schedule a week or 2 out and it would be nice for the system to automatically provide a reminder after the confirmation email has been sent when the appointment/field job was created.

                                    33 votes
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                                    • Cannot view all open estimates in customer portal!

                                      I recently sent 27 repair estimates to a customer and told them to approve/decline in the portal. They approved 8 of them, and there was no activity for another week on the rest.

                                      Got an email this morning asking when I was going to send the other estimates. Turns out the customer can only see the first 8 in the portal, and there is no "View All" button as there is for Assets, Tickets, and Invoices. I have verified this on multiple browsers and computers.

                                      Is this normal behavior? I have verified this on multiple computers and browsers. I see…

                                      3 votes
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                                        1 comment  ·  Admin →

                                        Hi,

                                        You bring up a good point. We are working to bring more parity in the UI elements and functionality in the software. Let’s consider this Under Review for the time being.

                                      • POS referred by

                                        so we do a lot of repairs "on the spot" and thus use the POS for many sales. though when we are taking people's data there is no "referred by" option, this option would save us heaps of time & help us immensely with our marketing campaigns.

                                        19 votes
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                                        • Alphabetize Asset Types

                                          Adding the ability to drag-and-drop Asset types so we can alphabetize them as we add new items.

                                          1 vote
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                                            1 comment  ·  Admin →
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