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I suggest you ...

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  1. VAT Margin Scheme

    There needs to be an option to satisfy the VAT Margin Scheme in the UK. The scheme allows businesses to calculate VAT on the profit only of second hand goods. The only fix at the moment is to extract the incorrect data from RS and manually amend the details. It means that you can't get real time profits in RS. Would make life so much easier if this option existed.

    19 votes
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    • POS referred by

      so we do a lot of repairs "on the spot" and thus use the POS for many sales. though when we are taking people's data there is no "referred by" option, this option would save us heaps of time & help us immensely with our marketing campaigns.

      30 votes
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      • Custom Reports Module

        I would love a custom reports module that allows us to create ad hoc reports on the fly. I'm sure each of your customer has different needs and if you only create reports that most people want you leave us all wanting reports that we need but others do not. We are a data driven company and sometimes new information has us seeking additional info that we haven't thought of in advance. This will also alleviate your having to generate reports for us when we vote on them and free you up to make more significant changes to the platform.

        36 votes
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          For our Domo subscribers we have pretty much added every report that’s been suggested if we have the data to accomplish it.

          This will probably not get worked on for anything that is possible in Domo – if you haven’t tried it, I would recommend it – and let us know if there is a report you want.

          Making a “report builder” is a major project, which is why we bought Domo even though it’s the most expensive piece of software our company has bought.

        • Multi Location Inventory Control

          It would helpful if inventory between locations could be separated. For example, one of our locations does not maintain stock on products that our other location does. For inventory stockout reports, the level of control between the two locations would be very nice! As of right now, if I maintain stock on items that only one location uses, I'm getting alerts for that specific product needing to be ordered when it does not.

          35 votes
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            Just for clarification, we have multi-location inventory but this suggestion is to make it more granular “per-location” to have different settings per locations as far as what’s tracked/etc.

          • Alphabetize Asset Types

            Adding the ability to drag-and-drop Asset types so we can alphabetize them as we add new items.

            1 vote
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              1 comment  ·  Admin →
            • Bundle items PDF file

              I would like to be able to print a PDF list of bundled items, excluding line item prices and costs, so I can easily make a price list for customers to look at.
              It would be nice to be able to list individual bundles as well as a list of selected bundled items.

              1 vote
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              • Consider a cleaner ticket layout?

                It would be nice if we could have a cleaner layout of the tickets page for something like this?

                http://i173.photobucket.com/albums/w62/evileagle17/ticket%20layout.jpg

                so much easier to read with the color coding and with the details right there.

                119 votes
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                • Integrate Amazon as a parts distributor like iFixIt

                  How you can search and order parts with iFixIt, do the same with Amazon. I know many repair shops that use Amazon because they can get wholesale pricing without having to buy in bulk.

                  105 votes
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                  • Ticket "Flag" or "Pop Up" Warning/Critical Notice

                    Sometimes there may be a critical item that you may need to remember in a ticket. Since we have a sales, admin and tech side all looking at the system sometimes details can be overlooked. If there is something critical like "credit card dispute" or "does not like being called sir" that anyone dealing with the ticket may need to know a "pop up" or highlighted section that jumps out may be nice. Since we have a prepay policy and sometimes a corporate customer does not have to do so, if we have done business before, this would be helpful…

                    8 votes
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                      I know these examples make sense for the Ticket, but just so you are aware you can work around this by adding a popup like this to the customer (it will affect all their tickets):

                      http://feedback.repairshopr.com/forums/165658-general/suggestions/7107593-pop-up-reminders

                      Setup a custom field type “popup” on customers, then on a customer you can add a note and it’ll popup once per browser session to remind you – even when just viewing a ticket.

                    • More Domo Reports for MSP's

                      Would be nice to see more MSP based reports. A few examples.

                      Revenue by Technician - Technicians do not bill in our scenario so all revenue shows by our accounting gal
                      Profit by Technician - Again technician will not be generating invoices
                      Hours by Technician - Would be great to see both billed and unbilled by period of time
                      Parts Revenue by Technicians - again not who billed who created

                      3 votes
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                      • WordPress / Gravity Forms Integration

                        Gravity Forms is a widely used WordPress tool for creating advanced forms.

                        more info: http://www.gravityforms.com/

                        I believe this would be the easiest way to integrate with WordPress. By using gravity forms API you can integrate RepairShopr so that form fields will create new customer in RepairShopr and Wordpress at the same time or create a ticket which would be most likely the first two things that would be nice to have. Later there are other possibilities of expending the integration that I'm not going to dive in to right now but you can get lots of ideas when reviewing their…

                        18 votes
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                          1 comment  ·  Admin →

                          You could use zapier to send gravityforms into RepairShopr leads as structured data – once we add the new customer action we’ll probably mark this as complete via zapier.

                        • Customer Purchases Custom Fields

                          It would be great if the Customer Purchases included custom fields options like the tickets do. We really want to use this feature but need to ensure our employees are able to collect certain information regarding the purchase.

                          10 votes
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                          • Create but hold a recurring invoice

                            When running the recurring invoices, I would like to have them be created, and then HELD, so that I can verify them before sending to client.

                            Xero does this with their recurring invoices - have a look at what they do and see if you can do the same

                            1 vote
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                              1 comment  ·  Admin →
                            • Project Management

                              I was wondering if you were looking at adding a project management section for the software? Ideally I'm looking for something that I can keep track of all my larger jobs, the status I'm at with them, equipment used and possibly a timeline.

                              36 votes
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                              • Language

                                Waiting to buy when you offer full customization of what my clients see and receives.

                                Not gonna send my clients 3/4 french and 1/4 english emails or invoices.

                                Very basic feature.

                                14 votes
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                                • Report for Bundle Sales

                                  We've started using the bundles feature recently and it's worked really well for us with a recent promo. However we can't report on the sale states based on these bundles.

                                  So we think the promo went well but we're not to sure.

                                  Can I suggest that you a report that allows you to see bundles sold.

                                  6 votes
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                                  • Required Customer Fields Small Tweak

                                    Currently we require that all of our customers provide an email as we deliver invoices and receipts via email.

                                    However, in the rare occasion that a customer does not have an email or they simply don't want to share it, we need a "fake" email of sorts that we are allowed to enter in the required email field. A default email or something of the like.

                                    And here's why:
                                    Since we require an email for creating a new customer, if we have a customer come in that doesn't have one, the manager must then go into the backend of RepairShopr…

                                    3 votes
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                                      I think you should probably setup a wildcard email for your domain, then you can add emails that are still unique like:

                                      fake1@mydomain.com
                                      fake2@mydomain.com

                                      etc

                                      If the email says “fake” in it – we won’t actually send the email, but we don’t want an accidental email going to a real domain – like gmail/aol/etc – that can get you blocked from emailing.

                                      It would be easy to search your database for “yourdomain” and see everyone that provided no email..

                                    • iOS App Developments

                                      Develop the App so that it replicates the same features of the website.
                                      - Develop a POS feature for the app that acts as a POS for walk-in customer purchases and inventory management.
                                      - When a ticket is payed for you should be prompted to close the ticket if you would like.
                                      - The default print setting for the iOS app purchases should go to the receipt printer printing features.
                                      - The iOS app should also be able to be setup as a register so that it ties directly to the website system. This way Z reports match correctly with…

                                      38 votes
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                                        1 comment  ·  Admin →

                                        Since this suggestion is actually a number of very separate ideas, we can’t properly mark it as planned/started/completed.

                                        I’ll just leave it as under review.

                                        We added the bit about closing the related ticket in the last release.

                                      • Splitting Purchase Orders

                                        First forgive me if this has been suggested somewhere else, but it gets rather daunting searching all of these even with the search function.
                                        I when I place orders with some of my distributors I will not always receive a whole purchase order in one shot. Most of my orders will have to be $1000 to get free shipping.
                                        With that being said if I have 20 line items on one purchase order my vendor will usually break that up into 4 or 5 invoices. All being shipped from different warehouses and being billed separate. So in repairshopr I have…

                                        10 votes
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                                        • QuoteWerks integration

                                          We currently use QuoteWerks and there addon QuoteValet for our quoting system. Just thought I make a suggestion on some kind of integration.

                                          Some info on there SDK. http://quotewerks.com/sdk.asp

                                          Something simple like the quotes are pushed from QW to RS like they do for Autotask and other CRM/PSA's. No photos or anything fancy QW does that just need the basic quote info to beadded to the quotes/Estimates in RS. I hope I'm making since.

                                          42 votes
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