General

  1. Tawk.to Live Chat Integration

    Currently we are using Tawk.to and it would be great to have a similar feature that Zendesk has with Zopim. If an end user is communicating to us about an issue and we happen to assist them remotely or schedule them for an on-site the ability to create a ticket from the chat I would think be great. Our White Label Remote Support uses this feature and quite a bit of their clients use RepairShopr.

    46 votes
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    22 comments  ·  Flag idea as inappropriate…  ·  Admin →

    I talked to tawk.to, it sounds like there isn’t a way to do this right now – but they are building a ticket system now. They told me when the ticket system is out, we should be able to integrate to that. So you would make a ticket in tawk.to, and that could create a ticket in RS – it’s a bit fuzzy until they ship it.

    You can follow that progress here:

    http://tawk.uservoice.com/forums/228427-feedback/suggestions/7027218-support-ticket-system-by-tawk-would-be-awesome

  2. Coupons

    One of the things we're looking at adding is a coupon system. What would you like in a coupon system? How would you use it? Who would you offer coupons to and how? How should they be designed? What kinds of coupons would you offer? Please share your comments and feedback here!

    46 votes
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    under review  ·  27 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Mark Invoice as Sent / Tick Box

    I would really like to have a tick box that I can tick when I send an invoice outside of RS/Hand Deliver etc. that will put the little envelope to let everyone know said invoice has been sent or delivered to the customer please.

    46 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. Quickbooks Item Sync

    Currently, its a manual process to add items in RS. This should be automatic (create an item in RS - a corresponding item should be created and linked in QuickBooks).

    45 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Display link to invoice on 'multiple tickets on one invoice' ticket.

    When you create an invoice it displays a nice link on the ticket so you not only know its been invoiced but lets you hit a link to view it, perfect. However, when you utilize the 'multiple tickets on one invoice' feature, the individual ticket not only shows 'not invoiced' but it also has no link even though it is indeed linked to an invoice number along with the other tickets. You can see a tiny little icon in the 'add charges to tickets' area that when hovering over says its been invoiced. But creating a proper link like a…

    45 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Automatically Apply Credits To Invoice

    Option to automatically apply existing credit(s) to recurring invoices.

    45 votes
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    11 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Improve Big Chains

    Big Chains are currently too much of a one shop, with separate locations of that shop. They don't provide enough flexibility to have each store run independently yet share the same databases.

    1) Each location needs to have its own address, invoice templates we have banking info, some other locations may wish to call them a slightly different name, this would provide a high level of flexibility allowing for separate invoice templates.

    2) Logistics could get very very very messy with part orders being done and visible from 15 - 20 stores, so having each location only able to view…

    44 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Wholesale Gadget Parts Integration (this REALLY needs to be looked at)

    Wholesale Gadget Parts is a fantastic supplier that offers a lot in the way of parts and customer service. We know they have a small integration with RepairShopr already, but we would REALLY love to see RepairShopr expand on this. We have a personal account rep appointed to our company that has reached out to us multiple times on having an IT staff that is ready and willing to implement full access to their systems when it comes to inventory, parts ordering / purchase orders, RMA's etc.

    1) No more needing to change hundreds of inventory prices manually because there…

    43 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. ADD SERIALIZED INVOICED ITEM TO CUSTOMER ASSET LIST

    It would be time saving to be able to add a major serialized item directly to the purchasing customers Asset list at the time of purchase. Either via an (add to Assets) checkbox or button beside the line item in the invoice. This would allow us to keep customer asset lists up to date more readily for all major purchases.

    43 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Making the serialization option editable (unserialize)

    We have run into this situation a few times now due to how different vendors do things differently when it comes to serial numbers. We setup a product to be serialized, Like RAM, then switch vendors and they don't serialize their RAM and now we have to create a new product and lose all that history and add confusion.

    We are big on tracking out data and would prefer not to lose all that.

    Making the Serialization check box an editable options would be very handy. Of course only for Global admins or those selected to have such power in…

    42 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add timesheet tab

    We would like to request a timesheet tab to be built into Repairshopr. We would like to be able to enter time logs by line item. We want to enter Date, Customer, Ticket, Description and Time spent into daily timesheet report. These time entries would tie back to the ticket selected and it would allow us to see hour total logged hours daily and help to insure we've recorded all of our projects daily. It is very difficult and time consuming with the existing system to record your daily work since you have to open each ticket to log time.…

    42 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. Integration with Splashtop Remote Support Software

    Really liking the Splashtop interface and seems to fit well for many MSPs or Breakfix Shops.

    Currently migrating to them as we speak and would love an integration to start a session similar to Teamviewer in RepairShopr

    42 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add the ability to change the Device Widget sections headings to be suitable for computer repairs.

    The Device Widget is great, but things like colour, network aren't really applicable to PC in takes. Same for console repairs. We have the icons ready to go, but not the right section headings. This has been mentioned before but was marked as complete:

    http://feedback.repairshopr.com/forums/165658-general/suggestions/5411212-create-computer-repair-wizard-similar-to-mobile-de

    Can this be re-addressed?

    42 votes
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    16 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Estimate/Quotes Revamp

    My idea is to basically be able to create 1 awesome quote without having to make 3 different ones for clients every time which just confuses everyone and makes my estimates portal look like i'm a millionaire. QuoteWerks is a great example of a Professional Estimate/Quote. http://www.quotewerks.com/images/QuoteValet/QuoteValet_SampleQuote.PNG

    I want to be able to have options and upsell my customers without making it confusing. Have each option area have radio buttons where they can select one and then add on's which they can tick if they would like.

    Include a picture of who create the estimate for them. Great optional feature.

    41 votes
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    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Stop making us scroll down - Most commonly used items "above the fold"

    When I take a payment to scroll down to hit the "Take Payment" Button. In tickets you have to scroll down to see the full customer information.

    There is so much wasted space at the top of RepairShopr screens it's just nuts.

    Asking for a signature on a check deposit is crazy.

    Please work on your UI rather than some of the features that are coming out on "Feature Friday"

    41 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. RMM - Ticket Automations - Create ticket automatically from RMM alerts using Ticket automations

    It would be very useful to be able to create tickets automatically from RMM alerts such as Watchman Monitoring. This would allow us to create automations that would see particular Alerts from any RMM and send automated responses and create a ticket all in one action. Without having to first go to the RMM Alerts and turn the Alerts into a Ticket....This would be a huge time saver.

    It would also be nice if once a ticket was created from an RMM alerts that the Alerts in that window would become hidden automatically to cut down on confusion and clutter.

    41 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Contract Pricing Templates

    I need the ability to create contracts with a predefined list of contract pricing based on the type of contract. it is difficult to put all my different services into every contract I make.

    40 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Make Customer Name more Prominent in Beta UI

    There is a lot that I like about the beta UI, but I do not like how far down I have to scroll to see my customers name.

    In the beta UI there is a huge gap on the top right of the website that would be perfect to display the customer name in large text.

    Bonus!! There is even a thin line there where you could display the customers signature right above the line. I would put the customer name in text, then just to the right of that have the customer signature right on the line. Would look…

    40 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. ADFS SSO Office 365

    Hi Guys,

    Recently deployed o365 integration and very happy i can finally sync my Calendars with RS. Hoping you guys can extend this feature a bit further by integrating RS login's with Active Directory Federation Services/SSO (i see you have done this with Intuit and Google+). I believe this can be based around oAuth and wold not be all that complex to setup considering you already have oAuth communication with Office 365?

    40 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Invoice Merging

    We've already had suggested the ability to merge multiple tickets into one invoice, but I think it would also be beneficial to have the ability to merge multiple invoices on a single ticket into one.

    I had a situation yesterday where I accidentally created an invoice before all the necessary charges were on the ticket so when I added the rest of the charges and created a new invoice, it left me with two invoices with one charge each. If I could have merged them it would have made the invoice show up correctly sand how I originally intended, as…

    40 votes
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →
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