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Loyalty Rewards Program

We would like to see the addition of a loyalty rewards program based on points earned per dollar spent, or a program with variable rewards based on rules. This would be great to tie into Marketr, so that once a customer hits a certain point threshold, they receive a reward that can be printed out and mailed using the snail mail feature as well. So, say a customer spends a total of $500 in the store over the course of the year: if we had an automated loyalty program set up, a reminder could pop up to have us print them out, or we could access the module and have a list of which customers qualify and manually process them.

It would be nice to see the inclusion of rules other than if x than y, so that we do not have to limit ourselves and our customer's to a program that only gives monetary discounts or percents off; they could also accumulate points (and keep the points cumulative so that they reach reward levels rather than have to spend points and start from scratch) and gain a reward per level, such as a free case or screen protector.

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23 comments

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  • joe commented  ·   ·  Flag as inappropriate

    I can't believe they haven't implemented this yet. :-/

  • David commented  ·   ·  Flag as inappropriate

    This is an amazing idea. Make this happen or partner with another company that already does it and intergrate with RepairShopr

  • Anonymous commented  ·   ·  Flag as inappropriate

    Guys this would rock my world :) best idea for a lot of businesses. It will get you more subscription.

  • Patrick King commented  ·   ·  Flag as inappropriate

    This is so desperately needed. Things to consider are:

    Reporting - Return rate, frequency, and lifetime spend. Non Members vs Members.
    Badges/Trophy Case - So customers can go see what level they are at.
    Recognition Cards - To say thanks for their loyalty for years of service or total spend ect.
    Special Event Awards - Birthday, Anniversary
    Point Manager
    Surveys / Social Media Review Request

    Alternatively an integration to a loyalty system would also be OK.
    https://www.capterra.com/customer-loyalty-software/

  • Tony commented  ·   ·  Flag as inappropriate

    This thread needs a bump, under review for almost 3 years with 93 votes.

  • Martin commented  ·   ·  Flag as inappropriate

    with the new addition of being able to designate a 'referred by' customer when setting up a new customer, this feature would also be great so we can reward those customers who recommend us.. word of mouth is still the best way to get new customers so why not reward those that send us new business

  • Devin commented  ·   ·  Flag as inappropriate

    Yes, please add this feature! I'm doing this manually in RS right now, anyway, but this would make it much easier.

  • Charlie Tan commented  ·   ·  Flag as inappropriate

    Please add this feature, loyalty program is one of the most important roles in marketing strategies, not only generating new leads but we also need a program to track our retention rate, how to target our repeat customers by points and the things they've spent (such as repair, will be rewarded to get points) and quantity, how can they earn their points and get reward when they reach the reward levels.

  • w.arden commented  ·   ·  Flag as inappropriate

    Still waiting to see some thing like this implemented. i think its a great idea !

  • Gary commented  ·   ·  Flag as inappropriate

    This program is already available in Cell Smart POS. It even includes a keytag that you can scan the barcode of and it will pull up the customer's account and all the details of their prepaid service so you can easily refill their prepaid service.

  • Ben Waters commented  ·   ·  Flag as inappropriate

    YES PLEASE - This is exactly the type of feature that our customers love - Makes RepairShopR even more attractive to the market. Looking forward to this feature!

  • Wes Kauffman commented  ·   ·  Flag as inappropriate

    This would be fantastic. We currently use FLOK but an integrated system would be fantastic.

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