I suggest you ...

Integrate with GSX, and TechDirect

It would be cool to have the asset creator automatically fetch the information on the machine by just the Serial number of the computer, so for an Apple computer it would be with GSX, and Dell would be with TechDirect, or any other sort of API! Cool thought. I know GSX has an API, not %100 of TechDirect.

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    Thomas Evans shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    46 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        If you were to integrate into GSX I would move over from Lightspeed immediately!

      • jeff commented  ·   ·  Flag as inappropriate

        Service providers received an email this week indicating that the GSX APIs are being updated to use RESTful starting in June, 2019.

        I'm sharing this because it could be a good time to lay the foundation for any integration if you might still be reviewing it (I hope so!).

        I don't know that I'm technically allowed to share the whole message since it's an ASP communication, but the article within GSX is SN4911 if anyone at RS has access.

      • Christian Andersen commented  ·   ·  Flag as inappropriate

        I agree - having GSX integration, would save our staff hundreds of hours over the course of a year.
        Please make this happen, it would be great!!

      • Michael D Inge commented  ·   ·  Flag as inappropriate

        Please follow through with this as an addition to repairshopr. It would allow for greater productivity in our workflow.

        Thanks, for this consideration!

      • Art Llamas commented  ·   ·  Flag as inappropriate

        Oh please make this happen. Light Speed has had this integration for years. Please. Get. This. Going.

      • jeff commented  ·   ·  Flag as inappropriate

        Just back again this year to throw all of my weight behind this. RS drastically changed our AASP/PSP business for the better several years ago, integrating and streamlining so many of our procedures and so much of our workflow.

        Having GSX integration, even the simple lookup functions to populate the Asset records, would not only save our staff hundreds of hours over the course of a year (if you don't know, GSX is possibly the most terribly designed and unreliable website on the internet), but would really complete our ticketing, repair, and invoicing flow almost COMPLETELY.

        Please see GestioTech (https://www.gestiotech.eu/) for the type of implementation/integration we are looking for. We use this product now because the GSX site is SO AMAZINGLY TERRIBLE, but having it built into RS would be a complete game-changer for us AASPs and PSPs.

        To be clear, the GSX website is very bad (did I mention that), but the uptime/reliability on the backend and APIs is far better than the site itself.

      • Anonymous commented  ·   ·  Flag as inappropriate

        My business is an AASP and would switch in a heartbeat to Repairshopr. Lightspeed is retail with a tiny portion dedicated to repairs and GSX/Apple.

      • Shaneel Naidu commented  ·   ·  Flag as inappropriate

        @jeff

        Hey Jeff, seems like you run an AASP, How are you handling ordering parts with repairshopr? How are you adding that part that you've ordered from gsx into repairshopr?

        Secondly how are you handling the different pricing levels that gsx has for the same part I.e stock, exchange & warranty

        Keen to hear how you're running your AASP on repairshopr.

        Flick me an email please

        Shaneel.naidu@oobe.co.nz

      • jeff commented  ·   ·  Flag as inappropriate

        And just to clarify (and I think I speak for most AASPs interested in this feature), we are mainly interested in the standard GSX lookup API integration, not a full Apple repair management tool (which is what GSX does). The API supports standard lookups like machine type, warranty status, etc. Here we are just looking for something to auto-fill the machine type, factory configuration information, and warranty status in the RS asset creation window.

      • jeff commented  ·   ·  Flag as inappropriate

        I would also be interested in an update on this. We currently use GestioTech to run serial numbers on the iMacs we use for RepairShopr, then cut/paste info from there into the Asset fields of RS. We are now looking to replace our checkin units with iPad Pros, which render RepairShopr remarkably well. However, the GSX web portal is virtually unusable on iOS, and GestioTech does not exist for iOS, so an inline GSX lookup would be perfect for this scenario.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Hello, reiterating what Jeff said. It would be great if you guys could look further into this. We currently have a workaround that is costly and at this time has been shown to be unreliable. As a Premium Service Provider for Apple it is imperative that we can quickly access at least the model # and warranty info when checking in machines for any work. We have been hoping you'll jump on this for over a year. I'm sure there are other Apple repair facilities that would benefit from this integration and would make your product better. Thanks

      • jeff commented  ·   ·  Flag as inappropriate

        Please please please integrate GSX for AASP and PSP clients. There are no good alternatives that don't extend lookup/checkin time significantly. It would streamline our process so perfectly and allow us to track repair tickets from start to finish almost exclusively within RS, depending on the extent of integration.

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