Integrate with GSX, and TechDirect
It would be cool to have the asset creator automatically fetch the information on the machine by just the Serial number of the computer, so for an Apple computer it would be with GSX, and Dell would be with TechDirect, or any other sort of API! Cool thought. I know GSX has an API, not %100 of TechDirect.
We are seriously considering this, potentially could get looked at closer this summer. Nothing imminent, but we are interested.
January 28th 2016
If you were to integrate into GSX I would move over from Lightspeed immediately!
Service providers received an email this week indicating that the GSX APIs are being updated to use RESTful starting in June, 2019.
I'm sharing this because it could be a good time to lay the foundation for any integration if you might still be reviewing it (I hope so!).
I don't know that I'm technically allowed to share the whole message since it's an ASP communication, but the article within GSX is SN4911 if anyone at RS has access.
Christian Andersen commented
I agree - having GSX integration, would save our staff hundreds of hours over the course of a year.
Please make this happen, it would be great!!
Michael D Inge commented
Please follow through with this as an addition to repairshopr. It would allow for greater productivity in our workflow.
Thanks, for this consideration!
Reileene Lane commented
This would be great for our shop.
DeShawn Harry commented
Please make this happen, dad.
Art Llamas commented
Oh please make this happen. Light Speed has had this integration for years. Please. Get. This. Going.
Stevenson Norris commented
Good idea, please move forwards with it!
Alex Bottinelli commented
I would absolutely love to see GSX integration with repairshopr! It woudl be a major plus.
Just back again this year to throw all of my weight behind this. RS drastically changed our AASP/PSP business for the better several years ago, integrating and streamlining so many of our procedures and so much of our workflow.
Having GSX integration, even the simple lookup functions to populate the Asset records, would not only save our staff hundreds of hours over the course of a year (if you don't know, GSX is possibly the most terribly designed and unreliable website on the internet), but would really complete our ticketing, repair, and invoicing flow almost COMPLETELY.
Please see GestioTech (https://www.gestiotech.eu/) for the type of implementation/integration we are looking for. We use this product now because the GSX site is SO AMAZINGLY TERRIBLE, but having it built into RS would be a complete game-changer for us AASPs and PSPs.
To be clear, the GSX website is very bad (did I mention that), but the uptime/reliability on the backend and APIs is far better than the site itself.
Owen B commented
Our shop would love this as well.
My business is an AASP and would switch in a heartbeat to Repairshopr. Lightspeed is retail with a tiny portion dedicated to repairs and GSX/Apple.
Any further progress on the GSX integration?
Shaneel Naidu commented
Hey Jeff, seems like you run an AASP, How are you handling ordering parts with repairshopr? How are you adding that part that you've ordered from gsx into repairshopr?
Secondly how are you handling the different pricing levels that gsx has for the same part I.e stock, exchange & warranty
Keen to hear how you're running your AASP on repairshopr.
Flick me an email please
And just to clarify (and I think I speak for most AASPs interested in this feature), we are mainly interested in the standard GSX lookup API integration, not a full Apple repair management tool (which is what GSX does). The API supports standard lookups like machine type, warranty status, etc. Here we are just looking for something to auto-fill the machine type, factory configuration information, and warranty status in the RS asset creation window.
I would also be interested in an update on this. We currently use GestioTech to run serial numbers on the iMacs we use for RepairShopr, then cut/paste info from there into the Asset fields of RS. We are now looking to replace our checkin units with iPad Pros, which render RepairShopr remarkably well. However, the GSX web portal is virtually unusable on iOS, and GestioTech does not exist for iOS, so an inline GSX lookup would be perfect for this scenario.
any update on api GSX integration
Hello, reiterating what Jeff said. It would be great if you guys could look further into this. We currently have a workaround that is costly and at this time has been shown to be unreliable. As a Premium Service Provider for Apple it is imperative that we can quickly access at least the model # and warranty info when checking in machines for any work. We have been hoping you'll jump on this for over a year. I'm sure there are other Apple repair facilities that would benefit from this integration and would make your product better. Thanks
Please please please integrate GSX for AASP and PSP clients. There are no good alternatives that don't extend lookup/checkin time significantly. It would streamline our process so perfectly and allow us to track repair tickets from start to finish almost exclusively within RS, depending on the extent of integration.