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  1. 1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Get rid of Feature Friday

      Feature Friday is terrible. Only the forced pop-ups when you log in to Apple's GSX are worse. Please get rid of it. It pops up at the worst possible times. I even negotiated a 4 day work week with my boss so I didn't have to come in on Friday. And yet, there it is on Monday, the next time I pull up RepairShopr.

      3 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • make signature boxes in dark mode more noticeable

        make the signature boxes stand out more in dark mode. can be hard to distinguish where they are on the screen.

        1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Email private comments to a ticket?

          Would like the ability to email comments to a ticket but as a private note.

          Using the method mention in this url (i.e. subject= TICKET:TicketNumber, etc.);
          https://feedback.repairshopr.com/forums/165658-general/suggestions/6373753-tech-ticket-comments-via-email, creates the comments as 'public', and with a type of 'contact'.

          The default seems to be a 'contact' type with a public note.

          Any suggestions?

          1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Tickets Screen Choose No Tech

            When you click on a ticket you have the ability to select no tech. But on the ticket dashboard, there is no option to select no tech. It would help speed things up if I didn't have to click into a ticket to select no tech.

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • lead conversion report

              Report to show number of leads and how many have been converted over a selectable time period

              allows you to see number of converted leads/total leads by week or month for the last X months

              currently you can see current and last month on the leads header so this should be a simple implementation that allows you to see how affective you are being on lead conversion without taking manual figures every month

              3 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Make Worksheets Emailable

                It would be great to be able to send worksheets in an email as an attachement without having to print them to PDF and upload them to the ticket first.

                1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Website Integration

                  Website integration adapt to screen size of device website is being used on.

                  Better Device icons for website widget icon in .PNG file format

                  Repair Shopr app integration with Magic jack business to receive text and calls work in app.

                  1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Serial number selection in ESTIMATES

                    We pull parts once an estimate is made or approved, it would be nice to select the serial number before invoicing. We now have to manually add the serial to the description in the estimate to assure the part that was taken is match up to the correct serial number when we invoice it.

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Ticket Creation from Asset Mobile Scan

                      I would suggest making ticket creation of/from a particular asset available from the mobile app. In this way once you have scanned the barcode through the app you can Link the ticket to an asset like you can already through the desktop version. Then if you go out to a customer you can use the mobile device start to finish.

                      3 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • change the way you look at tickets under an account

                        When looking at an account, there is the list of all tickets under the account. When you click on "view all" it only pulls up the tickets for the current location you are in. It should pull up all of the tickets, not just the ones for the current location.

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Documentation Link in Customer Info Section of Ticket

                          It would be nice if there was a link in the customer info area of a ticket to the customer's documentation. Currently you have to click the customer name and then go to the Wiki link on their detail page.
                          A Documentation link under their name or under info would make it quicker and easier to access any needed info.

                          0 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Being able to mark a invoice as bad debt

                            When you have a client that does not pay you need to be able to mark the invoice as bad debt so that the invoice can be closer but accountants can see and tell that the invoice is a bad debt. This will help for tax time as this is a write off. But not being able to mark the invoice makes it extremely hard for accountants to know what's going on with the invoice. Many other CRM's have this functionality. This would be a great feature and I'm sure many will agree.

                            5 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Update the font color in month to date stats for a Dark Mode. It is currently still dark

                              Really like dark mode. Nice on the eyes, especially at night. The font color does not change inside the leftmost pie chart on the dashboard.

                              4 votes
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                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                              • photo

                                it would be nice to make more then one photo public at a time so it will be faster when you need to make 10 plus photos public

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Add Shipping destination on estimate and invoice

                                  we would like to be able to add shipping destination on invoices and estimates

                                  1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Require Ticket Completed Public Comment

                                    It would be helpful if a Public Comment with the status completed was required before a ticket can be resolved. My techs sometimes forget to submit their comments before resolving. Or they make them private since the default to public option for tickets does not work.

                                    5 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Allow Re-Arranging of Items Within a Bundle

                                      When configuring a system assembly part list into a bundle item, it's important that the parts always fall in the same order.
                                      Chassis
                                      Power Supply
                                      Motherboard
                                      CPU
                                      RAM......etc
                                      Just as with a checklist, this order creates consistency and lowers the chance of omitting something.
                                      Currently, without the ability to rearrange the items' order in the list, there's no ability to have a standard configuration that can simply be cloned and modified in to make minor changes. Instead, if any item needs to be changed, the order of the list is lost. Having the ability to rearrange the items within a…

                                      3 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Create Custom Tabs with iFrame option

                                        It would be a nice feature if we could configure a custom tab up top- ideally if we could embed another site in iFrame. This way we could keep more of our business items under one pane.

                                        1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • We have several techs and office personnel. I need to be able to have the non-tech personnel not show on the online scheduler. In other word

                                          We have several techs and office personnel. I need to be able to not have the non-tech personnel show on the online scheduler. In other words, when using the online scheduler, unless a specific tech is specified, then the calendar will show availability when there is none because it is pulling from the RS calendar of all personnel, tech or otherwise. I know we can specify who is a tech and who is not in the Security Groups but this doesn't seem to work for the online scheduler. Or maybe have an option for the user to pull down a…

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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