General

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Put Reports as an icon

    Instead of having all of the reports under Admin, it would be easier to find if there was a REPORTS icon.

    1 vote
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
    • Prevent CHANGES to Approved Estimates

      If an estimate is is APPROVED, it should be locked from changes.

      We reuse (clone) estimates from projects ALL the time. Unfortunately what happens occasionally, is that an estimate will start to get edited before it's been cloned.

      It would be ideal if an estimate would LOCK from edits, once it's been approved (and/or denied for that matter...)

      You can't 'add' to a approved estimate, but you can easily edit and/or DELETE line items on that estimate.

      So; to have it LOCKED if it's been approved (or denied) would be logical. That way, it forces the creator to CLONE the…

      1 vote
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
      • Use short code instead of phone number for SMS

        Instead of using a phone number, use a short code, here's why... a customer thinks when they get a SMS from that number, they can call that number (thinking its your office number). A short code will prevent this. Thanks for considering.

        3 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
        • Make Inventory "Sort Order" persistent instead of "Name"

          Seems Logical that the first column sorted when going into the Inventory screen would be the "Sort Order" you manually define. But if you sort, then go to another screen and come back, it's sorted again by "name".

          3 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
          • UPGRADE Recurring Tickets to Allow Creation WITHOUT an Existing Ticket

            Ticket Schedules are next to useless right now. We REALLY want to use the feature, but there are a ton of missing parts needed to make them something we can use, including:

            1. A security group to allow users access to the module!?
            2. The ability to create a new ticket schedule without an existing template.
            3. After creating a schedule from a Ticket, return us to the Ticket Schedule page to finish setup!
            4. Allow us to change/edit the initial comment for the Schedule.
            5. Option to set who "created" the Schedule, vs who will be the "assigned" tech. …

            0 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
            • Add a column to Purchase Order to associate a ticket # or estimate #

              I would find it extremely helpful to be able to
              associate a Ticket # or Estimate # or customer name to a line item in a
              Purchase Order in order to speed up parts disbursement and Ticket status changes. Maybe add a column entitled "Notes"?

              1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
              • Setup separate payment methods for Customer Purchases/Payouts

                For example while we can checkout a device repair under "InsuranceCompany" this options serves no purpose when it comes to paying out to a customer. Allow simple check boxes for things to be shown in POS and/or payouts separately.

                1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                • Require PIN Login After 60 Seconds of Inactivity on ALL Tabs, Not Just the POS Tab

                  I have an issue where my technicians forget to "switch users" and will accidentally create invoices and tickets under the wrong user. We then have to go back into the ticket or invoice after the fact to reassign the proper user, if it is even realized. This can make running sales and commission reports inaccurate.

                  I would like to see a feature where after 60 seconds of inactivity, a user is required to enter their PIN, regardless of what tab they are on. This will greatly reduce these accidental wrong user issues. It would also be much more efficient than…

                  3 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                  • Cash from Previous Close

                    When you count in, show the Cash from previous close so you can tell if it matches what is now in the drawer

                    1 vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                    • Manually Group Ticket Modules

                      I would like to move around or organize tickets modules in order that I see fit, not only by priority or status.

                      1 vote
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                      • Integration with SMS Broadcast (UK)

                        For UK customer allow SMS Broadcast https://www.smsbroadcast.co.uk/developers 200 SMS is not enough for our busy system and being forced to use a USA based SMS is not good. So please add support for a UK based SMS provider.

                        1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                        • 1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                          • More Ticket Status entries

                            Under Ticket Status entries for Outsourced with a text field to define the outsource

                            1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                            • Link Multiple Tickets Together

                              Often, we'll receive multiple pieces of equipment to work on at once. Due to the nature of our business, each piece of equipment requires a single ticket.

                              I'd like some way to link the tickets together. Either being able to create a ticket, and then have an action for "clone and link" or some way of just selecting "link this ticket to existing ticket."

                              I would like for this link to also have a notes or custom fields box. Here's my rationale:

                              Often, I'll get in three instruments for repair. With this, they'll also give us a case and 2…

                              8 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                              • Integrate the ability to search invoices and tickets by created user

                                When reviewing invoices and tickets weekly for bonuses we have to manually go through each invoice and check creator of the invoice to sort our weekly reviews.

                                3 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                • Custom SSL Certificate

                                  Allow custom SSL certificates to be installed for RS domains. When a customer goes to https://yourRSportal.yourdomain.com an error is displayed because the SSL certificate does not match the domain. This is also an issue for the Vantiv integrated payments if a customer uses our customer portal link the site does not show that it is SSL protected and there is currently no "secure payment" badged on the Vantiv payment page when a customer clicks "Pay With Credit Card".

                                  3 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                  • Services billed monthly for a certain number of months

                                    I have a training business that I sell packages to customers in 2 month, 3 month and 6 month installments.

                                    I am not sure if repairshopr can do this functionality. I want to be able to sell a customer a monthly package. Take payment for the 1st month and then bill them monthly for 2, 3 or 6 months depending on the package they bought.

                                    Is this possible?

                                    0 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                    • Email invoices to customers.

                                      It is beyond me as to why you can not email an invoice to a customer. You can not email a contact of a main account. You can not email a contact when the main account does not have an email. In certain cases, even when the main account and the sub account has an email you can't email. Worst of all, you can't just email an invoice to an email address of your choosing. This is a monthly subscription service and it's missing the very basics of emailing customers.

                                      As I said, it's completely beyond me as to why…

                                      1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                      • Add widget to https://ktechaus.repairshopr.com/settings

                                        Add a widget for username and password login to put on website- provide the code on https://ktechaus.repairshopr.com/settings/website

                                        1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                        • Customer response formatting

                                          Currently, if multiple people are CC'd on a ticket, the only way to identify who sent an email response to the ticket is to hover over the mail icon and subtract all the recipients of the that response till you figure out who isn't on that list but was sent an email from the ticket previously (hopefully you can follow that). The "Updated by" field in the ticket comments just says "customer-reply".

                                          I propose making that field provide more information when a customer responds to a ticket.

                                          Additionally, it would be awesome if there was a way to view the…

                                          3 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                          ← Previous 1 3 4 5 122 123
                                          • Don't see your idea?

                                          General

                                          Feedback and Knowledge Base