General

  1. Can we use search field to find a balance/price on a items, invoices, tickets, etc?

    Be nice for finding which invoice I'm supposed to pay with checks from Ice Station Zebra Associates, Inc. and other random sources.

    1 vote
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  2. Disable ticket creation from customer portal - by defalut (2)

    Hi,
    I know that there is simillar idea on this forum:

    (https://feedback.repairshopr.com/forums/165658-general/suggestions/11463330-disable-ticket-creation-from-customer-portal)

    But what for those that want to turn off that option compleatlly?
    It makes quite a lot of mess for us. Customers that needs to send us attachments often creates new tickstes and we can't follow those 'new' statused tickets later.
    Before it was that option, but now it looks like you can't find it. You can manually limit that option on 'Portal User Permission Groups' but it will be quite a lot of jobb for ca. 25000 customers.

    Do you have plan to fix it…

    3 votes
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  3. Fix you calendar...

    Your calendar is very difficult to use. There is way more information here than the user needs. I don't need to see everyone's calendar and I certainly don't need to waste my time unchecking everyone who's appointments I do not wish to see.

    When I select a calendar view - and then create an appointment, my calendar view defaults back to 3 days when I save the appointment. This is an incredible waste of time to have to go back and change the view.. scroll down to the bottom of the page past all the appointments and then scroll over.…

    1 vote
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  4. create Microsoft flow integration for the Repairshopr API

    We have been experimenting with automation via Microsoft's Flow system. It allows custom modules and I was happy to find that I could integrate your existing APIs into a custom module.

    While I've been able to do that with a few calls, an official module would be nice, perhaps adding some action calls. We'd love to be able to swing in teams, forms, and other MS tools to the mix by hooking to to the API when tickets get updated and etc..!

    1 vote
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  5. Customer Feedback Ratings

    It would be great if you could add feedback ratings whenever the tickets will be resolved.

    1 vote
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  6. Have a way to reflect a 'cash back' when customer uses debit for a purchase and chooses to get cash back.

    We are trying to figure out a way to reflect the 'missing' cash from the cash total at end of day.
    E.g. Customer purchases on debit for $100 and elects to get $20 cash back. Debit system shows $120, but cash will still be short $20.
    Totals for the day will all add up properly, but cash will be off.
    Any suggestions (other than doing a manual withdrawal adjustment every time)?

    1 vote
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  7. also allow images to be attached to estimates via email (ESTIMATE:#)

    Love the fact that you can quickly have email attachments attached to tickets by making the subject TICKET:#(ticket number).

    It would be useful to be able to do the same feature but with the ESTIMATE:# tag too seeing as you now allow attachments to estimates.

    Thanks!

    3 votes
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  8. I would love to be able to configure different outgoing emails for each of my locations.

    It would be very nice to have the option to configure different outgoing emails for each of my locations.

    4 votes
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  9. Make the boxes for entering serials longer.

    When entering a serial number for a part from a purchase order, a box pops up where you can enter it. I think you should make that box a little longer. It is hard to see the whole serial when entering in some part names.

    1 vote
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  10. Make data from worksheets searchable

    One of your onboarding specialists helped us setup worksheets so we could add multiple items to a repair ticket and this is the perfect solution for us.

    However, I discovered that none of the data entered into a worksheet is searchable! Would be most helpful if, when we use the "search all things" feature it really did search ALL things! :-)

    Thanks.

    1 vote
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  11. Please include the ticket contact in the tickets INDEX api.

    Right now, the assigned ticket contact is only shown in the SHOW api (/tickets/:id).

    Please show the assigned ticket contact in the INDEX api (/tickets).

    I am building an app using the API to let my clients in-house API use the ticketing system, and I need to be able to show the assigned ticket contact when displaying all contacts.

    3 votes
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  12. grey pre-written example text in subject field

    When creating a new ticket, for instance, you have to enter a subject. In our company (Apple repairs) we use this field to enter info like 'MacBook Pro A1278-M2012". Now especially our part-timers have trouble following these guidelines for a clean overview, thus we currently use the feature to overide this field with the requested info as 'devicename model - reference' which has to be replaced by the right information.

    Maybe it would be a small update for repairshopr to have some text, maybe in grey instead of black, pre-writtin in this field wich will dissapear the moment you start…

    1 vote
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  13. Create a small app that attaches photos to tickets automatically

    It'd be great to have an app that connects to the system, that enables you to remotely take photos of damage and assigns the photos automatically to a ticket.

    3 votes
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  14. 1 vote
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  15. Drop the price to integrate with MSP

    Seeing many companies offering similar products, but none charge extra for MSPs. $99.99 plus 29.99 for MSP integration is steep.

    1 vote
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  16. Xero Import Ignore Non Customer/Supplier Contacts

    When doing the initial Customer import from Xero, All Xero Contacts are imported. It would be cleaner to be able to ignore the Xero Contacts that are neither a Customer or Supplier, See Xero help article below for details regarding the differences. Note that it also mentions Xero Contacts can't be manually classified as one or the other leaving the clean up to be done one by one in SR.

    https://central.xero.com/s/article/Contacts-in-Xero#Web

    1 vote
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  17. Add some additional tags to edit templates

    Looking for some additional tags to use in editing templates:
    1) ticket priority field tag
    2) ticket private comment tag

    1 vote
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  18. RepairShopr-Zapier-Google Docs integration

    Please consider the integration changes below:

    1. Populate dropdown items with the values specified (e.g Yes or No) and not a number (e.g. 106461), depending on the answer.
    2. Also adding individual worksheet items as variables.
    3. Simplified date and time-variable display e.g. 2019-07-26T10:25:00.748+02:00 (current) to 2019-07-26 10:25:00 +0200.

    0 votes
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  19. Invoice visiblity to staff

    We would need to be able to set Invoice visiblity in the Security Group to "view mine" similar to Tickets.

    The reason is that when we use technicians outside of our own staff (when they are on vacation or we need rush jobs), we don't want then to see all our tickets/invoices/customers etc. I managed to configure the tickets to work fine with the Security Group editor by creating a new group for extra staff. They can see only tickets assigned to them, but I have to let them see all our Invoices so they can take the customers signature…

    3 votes
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  20. Ticket automation to change status of ticket when appointment has passed.

    I would like to have the status changed when an appointment has passed. this will allow other ticket automation to run after and keep some from running durring.

    for example. we have reminders sent to the tech when ticket have not been updated in x hours when in progress or new. when I schedule a ticket I change it to "scheduled". I want to have it back to "in progress" when the appointment has passed.

    1 vote
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