I created an appointment from inside a ticket, and the confirmation email went as expected to the ticket's assigned contact, but the problem is that the appointment reminders went to the primary contact, who rang me to ask what it was all about.
Unless you are dealing with customers that have only one contact, the primary one, this is a PITA to have to remember to turn off appointment reminders every time you create an appointment with a secondary contact.

Is there any way to set the reminders to go where they should, ie the person (contact) who I made the appointment with?

Currently there are a few ways to give a customer store credit as outlined here: https://feedback.repairshopr.com/knowledgebase/articles/246593-store-credit-and-customer-credit

Option 1. Too single purpose, and isn't designed for giving general credit.
Option 2. Seems good because it's associated with a transaction, but if you use discounts for prepaid support, then it fails. Because the refund is only for the discounted paid amount.
Option 3. This would work - but there is no audit trail. This is dodgy, and made my book keeper cringe.

The fix is simple, generic and can cater for ANY store credit situation, in particular discounted prepaid labour, which is why book keeping software such as Xero, MYOB, SAASU and Quicken does it this way.

1. Issue invoice for prepaid labour (or whatever you like), and optionally include any discounts.
2. Customer pays the invoice
3. Issue a new invoice as a negative amount for the store credit. This is where RS fall short. We should be able to issue a negative invoice which will be a Store Credit which can be used for future customer purchases.
4. When the customer pays for future invoices, as the Payment Method you choose Store Credit, and then you get to choose from any ***existing credit (negative)balance invoices***, rather than just the customer's total accumulated store credit number that currently exists.

This is how book keepers do it, and is fully accountable with an audit trail in the ***invoices list***, and will allow the creation of a correct "Store Credit" invoice to give to the customer.

This has been partially discussed in other threads; however I think we have a bit of a different take on it.

If you create a PO for say 20 of an item A. The supplier only has 15 of each so you get a delivery of the 15 with another 5 on back order. You can accept in the 15 delivered items, which creates 2 line items currently in the PO, however the PO cannot be Finished, which sounds reasonable, but it is a problem.

The suppliers will send us the 15 delivered on one Invoice, and when the remaining 5 are delivered they will send a second Invoice for the remaining 5.

You need to "Finish" the PO for RepairShopr to generate the invoice on the QuickBooks Online side.

If RS has an ability to Back order status items, or allow the remaining items on the PO to be split into another PO that would allow the system to pass this roadblock.

I've suggested this numerous times with no response. Please allow sku or carton quantities on purchase orders (linked to SKUs).

I have inventory items that are sold individually, but are ordered in case quantities.

For instance, I may have an inventory item for Widget A that is sold in individual units, but my vendor SKU is for a carton of 100. Adding a quantity of 1 SKU to a purchase order should add a quantity of 100 to inventory at check-in.

RepairShopr inventory module remains virtually useless to me without this.

I've been paying several years for something I cannot use and I'm ready to make a switch if this cannot be or will not be implemented.

can we suggest some improvements for stocktake?
the scanning section needs to have the barcode and the lookup, next to each other, so if the barcode doesn't work you don't have to scroll up and down.
also the lookup section - it would be great if once you have entered the QTY it reset and put you back ready to enter the next one.
Stocktake reports...
we need to be able to sort the items by qty difference and value difference. rather than have to scroll all the way through items that haven't changed.
these few changes will make it heaps better.