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  1. "Tickets Time Tracking" Report Company Name Filter

    Add a filter for Company ID to the report so I can quickly see how much time I have spent with a client on an Annual, Monthly, Weekly basis

    3 votes
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    • Awesome system. It'd be great if we could use @name to send a message to a tech that's not on the ticket

      It'd be great if we could use @name in the comments to send a message to a tech that's not on the ticket.

      1 vote
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      • Filter by Issue Type in the Dashboard

        Similar to customizing colors and hiding tickets by Status, it would be very helpful to do the same by Issue Type.

        5 votes
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          1 comment  ·  Admin →
        • Ability to transfer funds between two registers

          Currently, we have 3 registers in our system: 2 registers for our front checkout desks, and 1 "register" that is actually a lockbox. In the event that we have an excess of cash in the front register(s), we make a withdrawl from that register and then deposit it into the lockbox for safekeeping, this requires 2 separate transactions. From there, we either keep it in case we need it to put back in the register, or withdraw it again to deposit it into the bank.

          I would like to see a transfer button that allows a user to select which…

          3 votes
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          • Allow canned responses in the labor log

            It would be great if we could access the canned responses in the labor log

            6 votes
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            • Add a default invoice method i.e. Mail or email

              We have customers that prefer to have their invoices emailed, and some prefer mail. It would be nice to be able to select a default option in the customer.

              3 votes
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              • Ticket "View Log" Page

                On desktop:

                The Ticket Summary\View Log\"Notes" section is horribly restricted. We write a good deal of information in this log, so as it expands downward we end up with a thin looking column. Worse is when we have 2 or 3 entries like this in the log. It creates a need for a lot of extra scrolling.

                1st Suggestion: If the "Notes" are bigger than 5 lines, there should be a "See More" button. This will create a nice uniformity. Downside is you would need that additional click to see the full note.

                2nd Suggestion: The "Notes" column width should…

                1 vote
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                • Ability to breakup bulk items ordered from vendor into individual inventory items

                  I need the PO to equal the item at the vendor, but the vendor will have
                  lots on sale that are specifically designed for single use resale.

                  Memory
                  Cleaning supplies
                  Keyboards
                  Mice
                  USB Memory
                  SDcard memory

                  The list goes on and on.

                  6 votes
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                  • Twilio Integration

                    Just wanted to share our Twilio integration with everyone for inspiration purposes. Before I get to how we are using it with RepairShopr, let me just detail why we have all our phone numbers with Twilio.

                    We recently implemented Intercom as our customer-facing support & communication tool. This means that all customer communication goes through Intercom now. We did this because our clients have indicated to us that multiple communication channels are important. Using Intercom, our clients are able to chat with us via our website and our remote assistance website (ScreenConnect) as well as via email. We then hired…

                    1 vote
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                    • 1 vote
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                      • Appointments icons (enhancement)

                        Let's add icons next to appointments that match up with the "Appointment Type". This way we don't have to click into each appointment to know if we need to be onsite, or remote in, or just make a simple phone call. This should leverage the icons that are already selectable per customer profile. We should be able to assign an icon to each appointment type (seeing as though each shop will have their own different appointment types)

                        My team already writes the appointment type into the ticket subject, but that field is limited and I would rather use it for…

                        0 votes
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                        • 1 vote
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                          • 1 vote
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                            • Admin time out

                              I would like an option to set an a time out for admin accounts.

                              1 vote
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                              • Purchase Order Should Have Order# Field

                                The purchase orders should have a field to put in the order number from the distributor, not just the repair shopr generated one.

                                1 vote
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                                • Purchase Order Parts Added Should Show Description

                                  When you add a part to the Parts Purchase Order, it should show the description of the part next to the Item number.

                                  1 vote
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                                  • RepairShopr Phone Support (Paid?)

                                    I would love to have the option of contacting the RepairShopr team for phone support. Whether it's to resolve issues or work through setting up new features, the TAT for getting this stuff done via phone support is usually much better and easier. I wouldn't be opposed to paying for this service either.

                                    6 votes
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                                    • Option to select a high contrast color scheme for the visually impared

                                      I think the title says it all and I'm gobsmacked that this is not in repairshopr

                                      3 votes
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                                      • Email rules on email content

                                        It would be good to have email rules that can act upon the content of the emails. I get lots of leads generate from 'out of office' replies. I would like to delete any rule that begins "This is an out of office notification..."

                                        3 votes
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                                        • Opt Out email box checked by default

                                          When creating a customer we always ask if they would like to receive our email communications. If they opt in, we are synced with Mailchimp so they will be added to our list. Because we are sensitive to our customer's privacy and preferences, we'd like to have the opt out box checked by default so we have to UNcheck it if they want to opt in.

                                          This is not a big deal, but since there are preferences for other things to be checked by default, it would be nice so we don't inadvertently add people to our list who did…

                                          1 vote
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