General

  1. Make Customer Communications Searchable

    Make it so that the Communications field for the customer profile is searchable. ie - "Which customer asked about an iPhone XR yesterday?"

    1 vote
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  2. Inventory pricing monitor

    Can you make a Pricing monitor to send an email or make a report for each item that fits in a certain threshold of pricing.
    So, If you add an item to PO and We have a Price point at 100% from cost. then next time we add it the purchase price had gone up and it is RRP is now only 25% above cost, then we get a notification.
    Or we can make a report to find all inventory items a certain percent RRP from Cost.

    I would like it in either direction so possible RRP price reductions as…

    3 votes
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  3. add an option to search for tickets/invoices with "Created By" user.

    When going through unresolved invoices and tickets, it would be super helpful to have the ability to see all invoices/tickets created by a specific user.

    3 votes
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  4. Send customer returns to refurb module

    I would like to be able to take a product returned by a customer (not purchased from customer-a return recorded on an invoice and credit issued or refunded) and to fix aka"refurb" the product and offer for sale again.

    Currently I can find no way to send it to the refurb module to record work done on it before putting back into inventory. It seems my only options are to return it to inventory or send back to vendor?

    In reality - we do rentals and this would be for our returned rentals before putting back into rental inventory.

    2 votes
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  5. Ability to re-order my list of automations

    I would like to be able to re-order my list of ticket automations.

    1 vote
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  6. Integrate into Wave accounting solutions?

    The API is available!! https://developer.waveapps.com/hc/en-us

    All of my companies have swapped to wave over other solutions like QB because it just makes sense. Any chance for Repairshoprr support?

    1 vote
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  7. Invoicing Serialized Items without selecting serial number

    For some of our jobs we require 100% down payment upfront. We are having trouble invoicing out as the serialized items require a selection before the price shows up on the inventory. I understand the backorder feature works for items not in stock, however we might have some of the item in stock and have to select one before taking payment.

    3 votes
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  8. Bundles on Tickets that ADJUST inventory of items in bundle

    Currently when we add bundles to tickets it keeps inventory levels the same. Not until we invoice the ticket can we see what our true inventory level is or what serialized inventory we still have left to commit to a ticket.

    Right now -I can add a bundle to a ticket but cannot let anyone else building tickets know that I am using up an instance of a product - unless I create an invoice. So as it stands it does not make sense for anyone to use bundles for tickets - to only use them for invoices.

    Bundling items…

    3 votes
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  9. Add Warranty Template to Bulk Inventory Edit

    Every now and then a manufacturer changes their warranty length. We currently have to go through hundreds of items to apply the new warranty length as a template. It would be way easier if one could simply change the selected warranty template as a bulk item.

    3 votes
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  10. christian@kevinscomputerservice.com

    Bundled inventory items removed from inventory when the bundle is added to ticket charges.

    Right now any bundled inventory item on a ticket charge does not get removed from inventory until its invoiced.

    When an item in inventory is added to a ticket (w/o bundle) its pulled from inventory that moment.

    This will help when doing inventory counts,

    3 votes
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  11. Auto Responders - auto respond only on initial email

    We would like to see the ability to have leads/tickers get the auto responder only on the first contact. So when a client sends the first message they would get the auto responder.

    After the initial auto response they would not get another auto response between ever reply that goes back and forth. It is like spam, clients get upset they don't know what to reply to.

    1 vote
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  12. New Email template

    A email template specifically for when a customer submits a ticket on the embedded website widget

    0 votes
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  13. add the ability to add multiple techs as assignees (not an appointment).

    Example: One customer brings in 5 computers. They want it all on one ticket, one bill. 5 techs work on each computer - they need to be assigned this ticket at the same time so that they each see it in their "view".

    1 vote
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  14. Set appointments on the road with the RepairShopr Mobile App

    The ability to set an appointment on the RepairShopr app should be integrated. It is a little frustrating having to leave the app and login to the website on my mobile phone to be able to set appointments.

    2 votes
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  15. Due Date according to Business Hours

    Since we have now the new feauture Business Hours, just enable to have Due Dates according to Weekly Closing Days and Holidays

    6 votes
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  16. estava a tentar abrir um bilhete novo e na altura de criar nao fez porque pediu obrigatoriamente a localizacao

    no entanto o campo de localizacao nao aparece em aberto como posso resolver este caso

    1 vote
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  17. Small industry driver round table meeting.

    I know for sure I am out side your typical industry but it actually works well for me. I run a fleet maintenance/auto repair shop. Obviously there are give and takes with it. But if you were to do a small round table like meeting based on industry using one of the screen share meeting sites;, a lot of ideas can be shared in a short amount of time when we dont have to type. Other business and your engineers can see how other customer loop hole, deal with, overcome, certain features, options, situations that arent supplied yet and at…

    1 vote
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  18. purchase order percentage markup tool

    We would like to be able to add the Percentage Markup Tool to the PO Module in the Manual Add item.

    1 vote
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  19. Allow to add the last 1 or 2 ticket entries to an email response to include context

    We have a lot of clients with multiple tickets. When we reply using repairshopr, the lack of ticket history in the email is an issue. I understand you cannot add a mile of backlog, but maybe have an option to include the last one or 2 ticket entries when an email is sent out. This would keep the context of the message in place. Thank you.

    3 votes
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  20. New Ticket email template

    The new email ticket template is great but it would be even better if we could turn it on for all new tickets that are generated. Not just Technician generated on a customers behalf.

    0 votes
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