Make it so that the Communications field for the customer profile is searchable. ie - "Which customer asked about an iPhone XR yesterday?"

When going through unresolved invoices and tickets, it would be super helpful to have the ability to see all invoices/tickets created by a specific user.

I would like to be able to take a product returned by a customer (not purchased from customer-a return recorded on an invoice and credit issued or refunded) and to fix aka"refurb" the product and offer for sale again.

Currently I can find no way to send it to the refurb module to record work done on it before putting back into inventory. It seems my only options are to return it to inventory or send back to vendor?

In reality - we do rentals and this would be for our returned rentals before putting back into rental inventory.

I would like to be able to re-order my list of ticket automations.

The API is available!! https://developer.waveapps.com/hc/en-us

All of my companies have swapped to wave over other solutions like QB because it just makes sense. Any chance for Repairshoprr support?

For some of our jobs we require 100% down payment upfront. We are having trouble invoicing out as the serialized items require a selection before the price shows up on the inventory. I understand the backorder feature works for items not in stock, however we might have some of the item in stock and have to select one before taking payment.

Every now and then a manufacturer changes their warranty length. We currently have to go through hundreds of items to apply the new warranty length as a template. It would be way easier if one could simply change the selected warranty template as a bulk item.

Bundled inventory items removed from inventory when the bundle is added to ticket charges.

Right now any bundled inventory item on a ticket charge does not get removed from inventory until its invoiced.

When an item in inventory is added to a ticket (w/o bundle) its pulled from inventory that moment.

This will help when doing inventory counts,

We would like to see the ability to have leads/tickers get the auto responder only on the first contact. So when a client sends the first message they would get the auto responder.

After the initial auto response they would not get another auto response between ever reply that goes back and forth. It is like spam, clients get upset they don't know what to reply to.

A email template specifically for when a customer submits a ticket on the embedded website widget

Example: One customer brings in 5 computers. They want it all on one ticket, one bill. 5 techs work on each computer - they need to be assigned this ticket at the same time so that they each see it in their "view".

The ability to set an appointment on the RepairShopr app should be integrated. It is a little frustrating having to leave the app and login to the website on my mobile phone to be able to set appointments.

Since we have now the new feauture Business Hours, just enable to have Due Dates according to Weekly Closing Days and Holidays

no entanto o campo de localizacao nao aparece em aberto como posso resolver este caso

We would like to be able to add the Percentage Markup Tool to the PO Module in the Manual Add item.

We have a lot of clients with multiple tickets. When we reply using repairshopr, the lack of ticket history in the email is an issue. I understand you cannot add a mile of backlog, but maybe have an option to include the last one or 2 ticket entries when an email is sent out. This would keep the context of the message in place. Thank you.

The new email ticket template is great but it would be even better if we could turn it on for all new tickets that are generated. Not just Technician generated on a customers behalf.