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  1. Allow the re-naming of the widget deivce options

    Ok so this is kind of hard to explain but instead of "Colors" and/or "Network" we should be able to write in what ever we want. it would help for things like custom PC builds which are not repairs

    1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • User - Modification

      Allow deletion of disabled users

      Allow email accounts for disabled users to be used for a new user without creating a dummy email to over ride.

      Allow email accounts in users to be the same
      ---Technicians group can all share tech@.....com

      Do not force email account for new user

      2 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Ability to rename Uploaded Pictures or attachments in Ticket

        My Techs use Tablets and take a fair number of pics to document problems. It would be nice to be able to rename these to something that identifies them when trying to view them at a later date. As it is you have to click on each one to see what it is.

        1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Facebook Appointments

          Hi,
          Can we make it possible to sync the appointments made on Facebook Page with RS Appointments?
          The FB Appointments are already syncing to the same google calendar RS is synced to. So maybe the link could either sync with FB or Google.
          This will be very helpful as a lot of customers use FB to make an appointment so instead of referring them to RS appointments, we keep them in FB but RS blocks the same time slot, in case we get an appointment in RS at the same time.

          Thank you

          3 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Make Private comments editable

            Make Private comments editable.
            I know this has been raised before but it would be soooo helpful to be able to edit private comments so we can add job notes etc in a continuous stream rather than having to copy paste and throwing out all the date stamps.

            3 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Be able to mark up a part or line item by a specific %

              I so badly want to be able to select my line item of 'Parts for Customers', enter the cost of what we paid, and then enter the % of what I want the mark up to be.

              Almost every piece of hardware we order for our customers is unique and custom. We have zero fixed costs as our prices change daily.

              Need an easy way to mark up parts without busting out the calculator.

              This should be a very easy addition! Please add it.

              19 votes
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                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
              • View Current Running Labor Log Timer Notes

                It would be so helpful to be able to see what is actively running on the labor with a note. Right now when our tech clicks on the play button I can see that the clock is running but I can't see what the tech is working on because they put in the note what they are specifically working on.

                1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Integration with payment system available in Europe

                  Integration with payment system available in Europe.
                  I'm currently using Izettle app and it makes tkaing payments very painful.

                  I was contacting Izettle and they confirmed that they have API to make integration. They are available in: Brazil, Denmark, Finland, France, Germany, UK Great Britain, Italy, Mexico, Norway, Spain, Sweden, Netherlands

                  Check on Izettle.com

                  There is also one more system called Sumup (sumup.com)
                  They also have ready API to connect: developer.sumup.com/rest-api

                  They are available in: Austria, Belgium, Brazil, Bulgaria, Chile, Cyprus, Chech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Slovakia,…

                  12 votes
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                    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • arelamson@gmail.com

                    Integration with payment system available in Europe.
                    I'm currently using Izettle app and it makes tkaing payments very painful.

                    I was contacting Izettle and they confirmed that they have API to make integration. They are available in: Brazil, Denmark, Finland, France, Germany, UK Great Britain, Italy, Mexico, Norway, Spain, Sweden, Netherlands

                    Check on Izettle.com

                    There is also one more system called Sumup (sumup.com)
                    They also have ready API to connect: developer.sumup.com/rest-api

                    They are available in: Austria, Belgium, Brazil, Bulgaria, Chile, Cyprus, Chech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Slovakia,…

                    6 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Pending Ticket Charges

                      Would it be possible to display the Pending Ticket Charges on estimation page, same as its display on invoice page? because any previous pending ticket chargers would need to be added to estimate for customer approval. spacially business customer issuing PO as per to the Estimation and we can issue invoice reference to customer PO.

                      So, any pending charges must need to be included in estimate before it goes to Invoice.therefor kindly add this option to estimate page same as in invoice page.

                      2 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Start/stop timers from the new Active Timers page

                        This would immediately save a lot of time for me. Managing timers for multiple tickets at once in the shop is a slog, and I'd love to do it from one page.

                        It would also simplify the process for site visits, since I could keep that one page open in a tab on my phone. Opening the individual ticket page can take multiple minutes in areas with bad phone service.

                        0 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • merge assets

                          Please add the ability to merge assets. When deploying Kabuto agents to existing customers, it creates duplicate assets. I would love to merge these and retain the existing history on the new Kabuto asset.

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Upload field in custom widget

                            Upload field in custom widget
                            Is it possible to make a field if the customer wants to add a attachements when creating a ticket in a custom widget?

                            1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Appointment to show

                              Hi. It would be very useful if we could have a column for Clients current appointments. We constantly need to check when a Client has an appointment and showing it the front ticket screen would be very useful

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • in/out Time entry on ticket notes

                                Start and stop time on notes section rather than/as well as minutes spent.

                                Sometimes when I leave my customer I find it would be easier to put the time I got there and the time I left then calculate the minutes. Also if you put the minutes in say an hour later it puts the wrong in/out time on the labor log. I know you can do this in the labor log but that does not go to the ticket notes or email customer.

                                2 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Toggle for QB customer override

                                  When RepairShopr is synced with QB it now changes customer information that has been set up in QB if it doesn't match what is in RepairShopr (change happened during an update in Nov 2018). It would be great to have a toggle where we can elect to have this information changed or not like we have for syncing payments.

                                  3 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Change values in recurring invoices

                                    Please can we have the ability to change the value globally of the item in the recurring invoice

                                    Lets say we have 1000 Office 365 customers, Microsoft increase their price by 10%, we need to be able to pass this on and change our price.
                                    There is no such option to do this- apart from change 1000 individual entries.
                                    It also would be useful to price change say increase the price by 5% per year
                                    Thanks

                                    3 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Shopify already!

                                      This was brought up before, but I think needs revisiting since the last post was marked complete "questionable).

                                      Integrate Shopify. Shopify is too big to continue to ignore. Sure Woo still dominates but Shopify is now running close second after passing Magento in 2018. (source: https://www.cloudways.com/blog/top-ecommerce-platforms)

                                      Many RS subscribers need two-way sync with RS inventory, POS and eCommerce. Both APIs from RS and Shopify are out there ready for action. RS is a great product and we love it's diversity, but it really falls short ion this area. Zapier is limited for RS as well.

                                      It's time!

                                      6 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Show Open Tickets When Creating New Ticket

                                        When you go to create a new ticket and enter the customer name. It would be great if there was a spot that showed your current open tickets (Number/Date/Status/Subject/Vehicle Name). This way to prevent two tickets for the same asset getting created.

                                        1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Maintain field selection when adding items to logistics transfer by barcode scanner

                                          When I use a barcode scanner to add items to a logistics transfer, the page refreshes after each item and I have to reselect the field for each new item.

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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