Be nice for finding which invoice I'm supposed to pay with checks from Ice Station Zebra Associates, Inc. and other random sources.

We have been experimenting with automation via Microsoft's Flow system. It allows custom modules and I was happy to find that I could integrate your existing APIs into a custom module.

While I've been able to do that with a few calls, an official module would be nice, perhaps adding some action calls. We'd love to be able to swing in teams, forms, and other MS tools to the mix by hooking to to the API when tickets get updated and etc..!

It would be great if you could add feedback ratings whenever the tickets will be resolved.

We are trying to figure out a way to reflect the 'missing' cash from the cash total at end of day.
E.g. Customer purchases on debit for $100 and elects to get $20 cash back. Debit system shows $120, but cash will still be short $20.
Totals for the day will all add up properly, but cash will be off.
Any suggestions (other than doing a manual withdrawal adjustment every time)?

Love the fact that you can quickly have email attachments attached to tickets by making the subject TICKET:#(ticket number).

It would be useful to be able to do the same feature but with the ESTIMATE:# tag too seeing as you now allow attachments to estimates.

Thanks!

It would be very nice to have the option to configure different outgoing emails for each of my locations.

When entering a serial number for a part from a purchase order, a box pops up where you can enter it. I think you should make that box a little longer. It is hard to see the whole serial when entering in some part names.

One of your onboarding specialists helped us setup worksheets so we could add multiple items to a repair ticket and this is the perfect solution for us.

However, I discovered that none of the data entered into a worksheet is searchable! Would be most helpful if, when we use the "search all things" feature it really did search ALL things! :-)

Thanks.

Right now, the assigned ticket contact is only shown in the SHOW api (/tickets/:id).

Please show the assigned ticket contact in the INDEX api (/tickets).

I am building an app using the API to let my clients in-house API use the ticketing system, and I need to be able to show the assigned ticket contact when displaying all contacts.

It'd be great to have an app that connects to the system, that enables you to remotely take photos of damage and assigns the photos automatically to a ticket.

Seeing many companies offering similar products, but none charge extra for MSPs. $99.99 plus 29.99 for MSP integration is steep.

When doing the initial Customer import from Xero, All Xero Contacts are imported. It would be cleaner to be able to ignore the Xero Contacts that are neither a Customer or Supplier, See Xero help article below for details regarding the differences. Note that it also mentions Xero Contacts can't be manually classified as one or the other leaving the clean up to be done one by one in SR.

https://central.xero.com/s/article/Contacts-in-Xero#Web

Looking for some additional tags to use in editing templates:
1) ticket priority field tag
2) ticket private comment tag

Please consider the integration changes below:

1. Populate dropdown items with the values specified (e.g Yes or No) and not a number (e.g. 106461), depending on the answer.
2. Also adding individual worksheet items as variables.
3. Simplified date and time-variable display e.g. 2019-07-26T10:25:00.748+02:00 (current) to 2019-07-26 10:25:00 +0200.

I would like to have the status changed when an appointment has passed. this will allow other ticket automation to run after and keep some from running durring.

for example. we have reminders sent to the tech when ticket have not been updated in x hours when in progress or new. when I schedule a ticket I change it to "scheduled". I want to have it back to "in progress" when the appointment has passed.