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  1. Process Compliance

    Is there any way, we can setup operating procedures in repair shopr and have employees sign up and compliant....

    1 vote
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    • Add a report for Spiffs that doesn't require DOMO.

      Add a report for Spiffs that doesn't require DOMO. Would be nice to use this feature without paying extra money.

      1 vote
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      • Generate Serial Numbers

        We have been using RepairShopr for years and love it. Recently our Cell Phone supplier has stopped putting serial numbers on the items shipped. It would be awesome if RepairShopr could generate a serial number to use while checking an item in.

        3 votes
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        • Customer Badges next to Customer Name always

          I would like the ability to selected which Customer Badge to appear next to the customer name. In the customer list, everywhere. In our case it tells us the level of service they have and it would save time not having to go into the customer page to see it. Ability to add that column or just a setting for it to always be persistent for the client name anywhere.

          1 vote
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          • Ticket charges to Make Invoice , Instead MAKE INVOICE It should UPDATE the existing INVOICE If an invoice ALREADY exists

            When we add ticket charges to the invoice, and parts, etc. Once a technician creates an invoice, the CREATE invoice button shouldn't allow them to make a duplicate invoice for the same charges. There should be an option to UPDATE Invoice

            2 votes
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            • Make it possible to email new tickets and comments to default account and contact

              If creating a main company (the boss) account and then adding numerous contacts (the staff), the boss receives by default a copy of each ticket created, whoever the contact is that the ticket is raised for.
              This could be a selectable option in the main account 'Always send mail to this email address for all correspondence'Currently the bosses email address can be added as a CC but you have to remember to do this.

              3 votes
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              • Enter Labor Log on Behalf of Another Tech

                Currently, when a user/tech enters information into the Labor Log, it's tied to that tech, and shows up this way on the Invoice line item.

                It would be handy if an administrator, or the ticket assignee possibly, could manually change the tech in the Ticket Timer Log, especially for Projects or when multiple techs work on a ticket.

                Example: Bob is assigned a ticket. This ticket will take 3 days to finish, and will need Joe to help. Currently, both techs will need to sign in and update what they did on that ticket. If for some reason one of…

                1 vote
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                • Recurring invoice

                  I am looking for the day by day breakdown of the recurring invoices. For example, I want to know how much we will be getting for x day. Say July 6th, we will be getting in $100 and July 7th, we will be getting $250 coming in to us. On July 12th we will get $500 coming to
                  us. Is this possible? Reasoning is that the first half of the month might
                  be minimal in recurring revenue coming in while the second half contains
                  the majority of it. Like only $2000 in 1-15 and $10,000 16-31. For the
                  month, we…

                  1 vote
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                  • Additional upgrades to parts ordering

                    This would be in additional to the recent updates made for parts ordering. You since made changes so that when a part is ordered it automatically adds a note to the ticket. Going a few steps further with this when filling in the details for the part order there should be an estimated due/delivery date to be filled in and once the part is ordered on the ticket as well as adding the note that it is ordered it should change the status to waiting parts as well as changing the ticket due date rather than having to do this…

                    1 vote
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                    • Indicate the email sender in tickets.

                      In tickets that have multiple contacts involved, it's nearly impossible to tell who sent what if no one has an email signature. It would be great to have some kind of indication of the sender.

                      5 votes
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                      • Have the ability to assign attributes to serialized product. Memory and HDD capacity per individual unit for example.

                        I sell/refurbish MacBooks. It would be nice to have a single product (Mid-2012, 13" MacBook Pro, 2.5ghz i5) and be able to have a serial product with 4GB of ram and a 500GB HDD, and the same model, different serial, with 8GB of ram and a 1TB HDD.

                        1 vote
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                        • Worksheet Completion Reporting

                          Would be great to see a report of worksheet completion. We have worksheets for tickets setup that are not getting done. Would be nice to start seeing the completion rate for accountability.

                          1 vote
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                            1 comment  ·  Admin →
                          • Add Card-On-File Capturing Option in Custom Widgets

                            Currently, the only way to obtain card information from the client is either by manual entry into their customer account (via swipe or key) or having them log into ther customer portal. When we have someone signing up for services, we want the ability to capture card information as part of the sign-up process (similar to how Recur captures it for Kabuto) so we can offer more subscription services with a retained card without the need for asking.

                            2 votes
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                            • Allow Custom Text/Links in Customer Portal Area

                              We have a few different services that we offer to clients - It would be nice to put additional Support Links or Other Content in the Portal so that the Client has easy access to all of their information in one location. Maybe a custom HTML area, or somewhere we can put custom text.

                              2 votes
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                              • iPad POS Support

                                Support your ios app so we can use an ipad as a POS. We will not purchase a Topaz signature thing or put a bulky PC as a POS. The hardware you guys support is lame. Why can't we have a standalone iPad as a POS and a ticket creator?

                                3 votes
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                                • Quick Print Icon on Ticket List

                                  One of the recent changes to the way that the ticket list is laid out is the inclusion of a "resolved" button. This has helped improve efficiency and I find it generally pretty useful.

                                  That said, one of the things I'd like to see is the option to include a "print" icon for each ticket in the ticket list so I can quickly send labels and invoices to Autoprintr. Often when working on jobs in the workshop I need an extra customer labels here and there and it would be nice to not have to load the ticket, click print,…

                                  4 votes
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                                  • Open a new estimate in a new tab

                                    Almost every time I create an estimate I need to refer back to the ticket, having the ticket stay open would reduce my time taken looking for the ticket in my open tabs, discovering it's not there and having to open it again.

                                    1 vote
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                                    • Add feature to record and track ongoing overhead costs and therefore more accurately report on profit and loss

                                      It would be great if RepairShopr would allow a feature that allows recording and tracking of monthly ongoing costs of the business unrelated to stock purchase (overheads).

                                      This would make the profit and loss reports overall more accurate and valuable as they will be a true reflection of the performance of the business taking all costs and outgoings into consideration.

                                      3 votes
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                                      • Page number buttons at the top of the page for ticket list

                                        Would be nice to have the page number buttons at the top instead of just at the bottom. We have to scroll down every time we want to go to page 3 or 4 on the ticket list.

                                        1 vote
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                                        • Portal user page update

                                          In the portal user page it's rather unclear how exactly to create the "Admin" user. I found that you have to set the contact to "empty" in order for this to work as expected. Did not see this documented.

                                          1 vote
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