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  1. Australian SMS

    i have seen a large amount of businesses down here that use https://www.smsbroadcast.com.au as their online SMS provider, also has a API available (seeing as flowroute wont allow .au domains..)

    2 votes
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    • Ability to export custom reports with emails AND phone numbers

      It would be really helpful if when exporting custom reports we can include custom fields. For example, when I export I currently only see the customer's name and email but not their phone numbers. This would help us immensely to maintain customer service/satisfaction with our follow ups!

      1 vote
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      • "charge time now"

        Can we set the "Charge time now" option to be enabled by default on no contract clients?

        For clients that are on a managed services agreement, we do not charge per time, so it is OK that this is turned off. However, for break/fix clients, it would be nice to have this option ticketed automatically as it would make the invoicing much easier.

        We do not want to techs to be concerned with billing so we do not ask them to tick that and I then have to go through all entries in the report and mark them every week…

        3 votes
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        • Emails From Domain Assign to Customer Automatically

          It would be nice to define 1-3 email domain names to a company/customer so that any email from that domain name is automatically assigned to that company/customer.

          3 votes
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          • Enable us to add attachments from the additional Information>Attachment section

            I think it would be faster if there was an area in the Additional information>attachment section instead of having to remember that to attach a document you need to go under the small action button.

            4 votes
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            • Create and Organize Tickets Using Tabs

              Tickets can become quite burdensome when all stacked up. Could you implement tabs for tickets? Admins could create custom tabs, and users could sort similar tickets into these tabs. Like the tabs on a browser.

              Imagine all the tickets that are sitting around waiting to see if someone gets back to you being in a separate tab (our of your hair). Or all the tickets which are already scheduled for next week in a separate tab (out of your hair).

              Right now it is like trying to browse the net without a tab enabled browser.

              It's a simple concept that…

              3 votes
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              • Develop the wiki more

                We would like to see some development on the Wiki. It is just screaming to be used for general client specific documentation. If we could have an editable template(s) to apply to all clients, and fill in the information, I would be in love. Easy image uploads for pictures of equipment as well. We also need this information to be secure with at rest encryption.

                3 votes
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                • Allow Attachments on Inventory Items

                  Hey guys, I have many items that require datasheets or other files with them. I need to include these on every estimate I send a customer (B2B) with those items attached.

                  I'd like 2 things

                  1. Ability to store these files (usually PDFs) on the inventory item itself. This would let me easily store and the documentation.
                  2. Ability, predicated on the above, to easily add this documentation when I'm sending an Estimate with this item on it. For instance, being able to go up to Email Estimate and having the files available with check boxes to include if I'd…

                  3 votes
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                  • Allow modification of Z Report

                    Life happens and that means it is inevitable that someone will click done before verifying numbers. I would like to have the ability to modify receipts (Credit, Cards, Checks, Cash) numbers for admin users only when counting was not completed prior to hitting done.

                    3 votes
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                    • 1 vote
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                      • Beta interface

                        One of the things we liked about tickets was the e-mail sender in the box on the left, and technician notes on the box to the right. We really don't like having to swap notes between internal and external, its an extra click and now you can't see your notes and the e-mail to the customer at the same time.

                        1 vote
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                        • on the Customer Ledger

                          It would be great to have a report at the customer level, where it shows all activity such as, tickets, payments, credit, invoices, and finally balance due. Some kind of customer history report.

                          1 vote
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                          • Enhanced Ticket Reports

                            For the Create Ticket / Resolved Ticket reports, we'd love to see a summary of the tickets the report comes up with at the bottom with the ticket #, subject, contact and status not just the total number of tickets it shows now.

                            Then the ability to kick these reports off automatically and email them to specified addresses.

                            Add the Customer dropdown to the resolved ticket report to make the above possible.

                            3 votes
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                            • Better Status updates from Troy

                              Troy I have been following customer feedback in the repairshopr blog and a lot of top ideals and planned items are over 1 to 2 year old with no updates from you on the progress or when we can expect to see them down I understand the time it would take to keep us informed on all the items but please go through them and update us on the progress example Custom "Signature Forms" for additional Agreements, Waivers, Authorization Forms, etc.

                              1 vote
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                              • Wave Accounting Integration

                                Please revisit the Wave Accounting Integration. Their API is now available. Thank You!!

                                4 votes
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                                • Add "Last Quarter" to the SALES TAX REPORT

                                  In the US, we pay quarterly sales tax in the month following the end of the quarter. So, it would be great to have the option of selecting "Last Quarter" on the SALES TAX REPORT so that I do not have to enter in a custom range each time.

                                  0 votes
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                                  • Group different customer repairs on to a delivery note and email when shipped out and run reports to determine who has what .

                                    We outsource repairs to a number of specialist companies the ability to issue delivery notes and then run reports to keep track this requires a supplier ID against each job .

                                    1 vote
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                                    • Automated and Enhanced ScanCircle Cloud Diagnostic Integration

                                      Great web app with powerful features, inexpensive and useful. Developer did a lot of work already - would love to see more!

                                      0 votes
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                                      • Allow letters to be typed in the Extension field of Phone Numbers for Customers

                                        The current setup allows multiple numbers to be recorded on a single customer and for numerical extensions to be recorded with each. I would like to be allowed letters in this field as well as numbers to notate a person attached to a number rather than an actual extension. Example:

                                        Phone number (715) 387-1911 for Mike could display on the sheet as

                                        (715) 387-1911 xMike

                                        3 votes
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                                        • ticket automations timer field

                                          The ticket automations are great but running them every hour is way too often- can we please have a field which gives us control over how often the automations run ? between 1-48 hours would be helpful for us

                                          3 votes
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