We are switching to Datto RMM (formerly Autotask) and an integration would be fantastic

This is a very good website, which gives me a rich introduction to the products I want, and will give you guidance https://www.sekusidoll.com

Could make custom worksheets for example when I want to sell a computer.

I can make a worksheet that lets me input OS, RAM, HDD size, GPU, PSU, etc etc.

Then make customizable inventory item templates just like we have for tickets, intake, outtake, invoices, etc.

We would like to be able to email customers documents from document center from inside the ticket

I would like to send multiple estimates to one customer in 1 email. The estimates are already linked to a single ticket.

Having the the invoices which are associated with the product on the products page.

I think i would be easier to track certain invoices if we cant remember the customers name we can search the product they bought instead.

We attach a ticket receipt to all devices being checked in, and it would be nice to be able to print the Time Due near the Due Date for the repairs we have done at same-day specified times. Thank you!

We don't use all the blocks and it would be nice to move the unused to the bottom, or hide them altogether.

Data would be more meaningful it the details of the pending ticket charges included the list of parts and not just the value. Especially beneficial when counting inventory. To have a report of items that have been added to tickets and no longer available for sale.

Any ticket in our system where we add a hidden comment, it is configured to email the assignee on the ticket. We would like that person to know, in the email notification, who left the internal comment and what the ticket subject is. Presently they get a ticket number, company name , and the comment. Some of our companies may have a dozen or more active tickets so having additional context to the notification email would be helpful to our team.

Any chance that the Deposit button could be in the upper button row instead of hidden in the Actions drop down?

We need a field within our Z Report that shows when there is an online payment and the amount. There are times I have multiple online payments and I see no easy way to know which ones they are.

I can't believe I'm the only one that would think this is a necessity.

More than likely their hosted checkout password for Worldpay is incorrect and may need an update. Have you gone to the app card to test the credentials? Admin > App Center > Worldpay. Then push the little blue "test" button.

Some customer cant understands estimate line item description. Please add "inventory product photos tag" into estimate template to customize an estimate to include photo under each line item to give a more precise idea to the customer about what things are in the forecast.

Add check boxes to the line items in the invoice creation screen so multiple items can be added at once. Sometimes I don't want to add all of the customers line items, but having the screen refresh after every item I add one by one is extremely tedious.

It would be nice if it were possible to have certain line items automatically generate a recurring invoice.

For example, with something like an Antivirus Product, one could define the template in advance so that selling that item automatically schedules recurring payments based on those predefined criteria.