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  1. Integrate With Facebook Leads

    Need to be integrated with Facebook leads so we can funnel leads directly into RS!!

    https://www.facebook.com/business/help/908902042493104

    1 vote
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  2. Appointment reminders should go to the assigned contact of the ticket.

    I created an appointment from inside a ticket, and the confirmation email went as expected to the ticket's assigned contact, but the problem is that the appointment reminders went to the primary contact, who rang me to ask what it was all about.
    Unless you are dealing with customers that have only one contact, the primary one, this is a PITA to have to remember to turn off appointment reminders every time you create an appointment with a secondary contact.

    Is there any way to set the reminders to go where they should, ie the person (contact) who I made…

    1 vote
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  3. Enhance store credit with use of adjustment (credit) notes, which are basically negative invoices.

    Currently there are a few ways to give a customer store credit as outlined here: https://feedback.repairshopr.com/knowledgebase/articles/246593-store-credit-and-customer-credit

    Option 1. Too single purpose, and isn't designed for giving general credit.
    Option 2. Seems good because it's associated with a transaction, but if you use discounts for prepaid support, then it fails. Because the refund is only for the discounted paid amount.
    Option 3. This would work - but there is no audit trail. This is dodgy, and made my book keeper cringe.

    The fix is simple, generic and can cater for ANY store credit situation, in particular discounted prepaid labour, which is…

    1 vote
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  4. On Purchase orders Checkin. Have a back orders, or split into new PO

    This has been partially discussed in other threads; however I think we have a bit of a different take on it.

    If you create a PO for say 20 of an item A. The supplier only has 15 of each so you get a delivery of the 15 with another 5 on back order. You can accept in the 15 delivered items, which creates 2 line items currently in the PO, however the PO cannot be Finished, which sounds reasonable, but it is a problem.

    The suppliers will send us the 15 delivered on one Invoice, and when the remaining…

    1 vote
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  5. Editing cost in current items list

    At the moment the only way to edit cost is by doing so when the item is first introduced, or by creating an invoice for it.

    This means that the item cost cannot actually be viewed while it's in the current items list. Is there a way to at least put the item cost in the same section you have the discount drop downs in?

    1 vote
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  6. Vendor - Credits

    We have vendors that give us a credit for items we have returned to them under warranty. I would like to be able to record the credit under the vendor and be able to apply it to a purchase order.

    1 vote
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  7. Add Mr/Mrs/Miss before Name in Customer

    Simple Dropdown box, befire first name that offers a Title choice.
    We have customers whos first name could be male or female..

    Alex / Chris / Jo / Taylor

    Some of my staff members have had some embarrassing faces when nearly saying sir or madame to the wrong gender customer!

    :D

    3 votes
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  8. Add Business Phone as a tag in the template editor.

    Currently I can set {{customer_phone}} or {{customer_mobile}} on a template, but I can't find a way to do a work phone number field. Perhaps I'm overlooking it, but if not this would be a useful feature to me as I have customer's with all three contact options, including some who prefer contact at different numbers throughout the day.

    1 vote
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  9. SMS integration with voxbone.com etc

    We use the SMS function very often, but it seems very suspect to our customers that the SMS number is a US number. Some customers think it is scam etc. It would be amazing to be able use a local phone number.

    1 vote
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  10. SKUs should have a cost and quantity

    Inventory items should not have a cost. Product instances should.

    Each vendor SKU should have a quantity and cost associated with it. (Vendors may sell the same product in different quantities and at different prices.) When a purchase order is checked in, that information should pass to the product instance.

    As it is, I cannot order the same item from multiple vendors and I cannot manage volume purchases.

    2 votes
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  11. Allow bundle items on purchase orders (as a vendor SKU)

    My vendors offer bundled pricing (i.e. product kits) for items that I buy and sell individually. Please allow us to add a bundle item with vendor SKU that adds individual items to inventory.

    3 votes
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  12. Allow sku or carton quantities on purchase orders

    I've suggested this numerous times with no response. Please allow sku or carton quantities on purchase orders (linked to SKUs).

    I have inventory items that are sold individually, but are ordered in case quantities.

    For instance, I may have an inventory item for Widget A that is sold in individual units, but my vendor SKU is for a carton of 100. Adding a quantity of 1 SKU to a purchase order should add a quantity of 100 to inventory at check-in.

    RepairShopr inventory module remains virtually useless to me without this.

    I've been paying several years for something I cannot…

    3 votes
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  13. Ability for customers to reset their passwords for Client Portal

    Users are not using Customer portal because they dont remember and cannot reset their portal passwords them selves
    this can be implemented with Quick Pass Integration
    https://www.tailrecursive.co/quickpass

    4 votes
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  14. 3 votes
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  15. GoCanvice

    I use GoCanvice for intakes when I am in the field. It would be great to import the data so I don't have to enter it twice.

    0 votes
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  16. Dashboard Not Customize All Custom Status

    The dashboard lets you customize the colors for the different ticket statuses, but it will only show 11 types when customizing the colors.
    If you have more statuses, like we do, you cannot customize any beyond this limit of 11.
    The dashboard needs to let you customize more statuses.

    0 votes
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  17. Make the business name clickable wherever the person name is (i.e. invoices)

    It's evidently disconcerting to our team members to have to click on "(empty)". Just throws them for a loop every time. We have a lot of business contacts for whom there isn't a particular person that would be appropriate to list on the account, really, so there are a few of them like that. Or possibly if the name IS empty, THEN turn the business name into a hyperlink? (Seems like more work for you guys, though.) We could also do without "(empty)" at the beginning of search results.

    1 vote
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  18. Updates to Stocktake

    can we suggest some improvements for stocktake?
    the scanning section needs to have the barcode and the lookup, next to each other, so if the barcode doesn't work you don't have to scroll up and down.
    also the lookup section - it would be great if once you have entered the QTY it reset and put you back ready to enter the next one.
    Stocktake reports...
    we need to be able to sort the items by qty difference and value difference. rather than have to scroll all the way through items that haven't changed.
    these few changes will make it…

    0 votes
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  19. Adding asset to ticket by scaning barcode

    Would be great to be able just go into the ticket and there add asset by just scaning barcode on asset field. Now you have to choose from the existing assets, but in my case when customer has 5 same assets it is not possible to choose the right one, or you have to look on some extra numbers etc. We are using barcod scanners a lot :)

    1 vote
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  20. Ticket status list - need to customize the status list to match our business.

    The default status items do not fit our business and we really want to delete those items and use only the ones that are relevant to our business. It's confusing to our customer service folks as to which status to pick.

    Also, the order of the list should be configurable.

    1 vote
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