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  1. Serialized Item Stock Takes Issues

    When performing a stock take, there are extreme inconveniences when trying to reconcile what WAS counted versus what RepairShopr is expected.

    For example, RepairShopr is expecting a count of 24 items for our catalog item 'iPhone 6S Unlocked 16GB.' We have an actual count of 22 items. When you click the "Quantity (Details)" link, it takes you to a page of all the items you scanned.

    The issue lies in attempting to reconcile what you have on hand vs what was counted. There is no way to do this all at once unless you either print each item label or…

    8 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

      I’m pretty sure we added the detail of all expected/scanned serials to the reconcile page so you can track down what is missing. If you are still finding this tough please do send in those screenshots to support and we’ll prioritize this.

    • Fix IOS appointment calander

      When trying to create an appointment for a ticket on the IOS app, it won't let me select another day. This bug is on iPhone 6s IOS 10.2.1

      1 vote
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Hi,

        This should have been addressed. If you are still seeing this issue, please open a support ticket and the team will help you out.

        Thanks,

      • Fix "ticket"on iPhone app

        In the IOS app I cannot create a new ticket because I have a custom field that is required. When I try to create the ticket is says there is a error due to the custom field not being filled out. But the custom field is not on the new ticket section to even fill out (its missing)

        10 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

          Hey there,

          This has been addressed in a recent patch. If you are still encountering this error, please reach out to support and they would be happy to assist.

          Thanks,

        • Add Employee Clocked In/Out Notification

          It would be nice to get notification each time an employee clocks in or out. That way we know exactly when our employees are available to work when we are not in the office

          18 votes
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            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
          • Show associated Invoice on Ticket page

            I don't see any sort of link to the current associate invoice (or invoices) on the Ticket page. This is causing a hassle because I see the ticket charges, but I'm not sure how many of those charges have already been applied to an invoice. The status of 'Add/View Charges' never changes, even after they've been added to an invoice, so I've accidentally created multiple invoices. Can this be resolved?

            1 vote
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              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • Autoprintr suggestion

              Hi guys,

              Here's a quick note about Multi-store operations and how the current Cloud Print service works;

              When Store A makes an invoice, and Store B presses "Print", it will print to Store A, even though Store B pressed print.

              I would love to see an option where, in AutoPrintr, no matter which store makes the invoice, whichever store *requests* the print, gets the print.

              I would also suggest that for Dymo labels, if possible.

              Thanks,
              Don

              1 vote
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                27 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Change a product instance to another product

                Say I have an iPhone 5C I bought from a customer that is for AT&T. I buy it from them, do the refurb on it, use the parts, and then once the refurb is complete, it goes back into inventory. But say I found out that it can be unlocked later. I have it under the inventory item "iPhone 5C 16GB AT&T" but now I need it to go under "iPhone 5C 16GB Unlocked". There's no easy way to do that. I'd have to delete the item serial from the first inventory item and then manually type out the serial…

                6 votes
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                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                • Cannot view all open estimates in customer portal!

                  I recently sent 27 repair estimates to a customer and told them to approve/decline in the portal. They approved 8 of them, and there was no activity for another week on the rest.

                  Got an email this morning asking when I was going to send the other estimates. Turns out the customer can only see the first 8 in the portal, and there is no "View All" button as there is for Assets, Tickets, and Invoices. I have verified this on multiple browsers and computers.

                  Is this normal behavior? I have verified this on multiple computers and browsers. I see…

                  3 votes
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                    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    Hi,

                    I’m happy to say that we have updated the Customer Portal and customers are now able to click a View All button to view all Estimates on their Customer Portal.

                  • Auto Email Receipt of Payment For Online Payments & Recurring

                    I don't know if it is already an idea out there, but it would be great to have an email receipt automatically sent to the customer after they make a payment with credit card online or after a recurring payment is processed.

                    32 votes
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                      8 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      Thank you for this suggestion! In a recent update we’ve added a setting at Admin > Invoices > Advanced to “Automatically Email Receipt to Customer after Portal Payment”

                    • Collapse individual worksheets

                      This is mostly an issue in the app (I'm using an iPad). If more than one worksheet is attached to a ticket, you have to scroll through each worksheet. It would be less annoying if we could collapse an individual worksheet while keeping another open. Also, it's super annoying that every time we update a field, the page refresh takes us back to the top of the ticket. :/ I'm finding the iPad app to be buggy in various, frustrating ways.

                      4 votes
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • Invoice Aging Report

                        It would be helpful if this report also included the Invoice Date, as well as the due date.

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Worksheets - option to make them required

                          As it currently stands there is no way to make the worksheet required before ticket progress which defeats the purpose of post checklist repairs as techs could just forget to do it.

                          26 votes
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                            4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Square intergration for iOS and Android App in countries other than the US

                            Square intergration for iOS and Android App in countries other than the US

                            Unfortunately the Square integration for iOS and Android App only works if you are in the US. What about the rest of us who are not in the US?

                            This shouldn't be that hard to do. Square already has integration in Australia for Xero so the functionality must be already in Square it's just a matter of making Repairshopr do the same.

                            6 votes
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                              2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Email Available Tags - Invoice Total

                              It would be great to have <<Invoice Total>> as an available tag in the email template.

                              Our old system showed the client what the total was in the email, so they were used to seeing that figure without having to log into the portal or open the PDF.

                              As an extension to this, it would be great to also have <<Outstanding Balance>> as a tag as well.

                              craig

                              3 votes
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                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                All invoice tags are supported in invoice email templates. This part of the application needs more documentation. We’re working on it.
                                Just put {{invoice_total}} or/and {{invoice_balance_due}}

                              • When reloading customers list on android app, it makes duplicate entries

                                When you reload the customer list on the android app, rather than just refreshing the list, it loads the list of customers onto the end of the current list

                                3 votes
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                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                  This has been resolved in a past update. Please verify that you are on the latest build of the Android app by making sure it is updated via the Google Play Store.

                                • Add a button that allows you to go to customer wiki from tickets

                                  I would like a button on the ticket that allows you to go directly to their wiki page. We are trying to encourage use of it and this would help.

                                  11 votes
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                                    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hey everyone, I’m happy to announce that you are now able to easily get to the Customer Wiki from within a ticket. Now all you have to do is click Action > Customer Wiki to navigate there! No more having to jump around!

                                    Thanks for the feedback around this. Enjoy! :)

                                  • Profit for estimates calculation

                                    Kind of like quickbooks used to do.

                                    I would like a couple of boxes that total the cost, and the profit we would be making on this estimate. Also, it would be handy if it showed a percentage for the profit vs the estimate total so you could also see the markup percentage total for the estimate. This would help a lot for projects we quote.

                                    7 votes
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                                      4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Bundle item search / organization

                                      A way I can search through bundle items easier to locate a particular bundle i'm looking for. We use a lot of bundles and when our techs go to look up a current price for something, the search for a bundle item is a bit archaic and you have to hit Ctrl-F and hope its on one of the many pages of bundles.

                                      15 votes
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                                        4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Fix estimates so they can be sent to contacts

                                        Currently estimates are only sent to a primary user. In a multi-level company this just doesn't work. Please make it so they function like a ticket and are send to the contact on the estimate.

                                        36 votes
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                                          5 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          This was implemented a long time ago but maybe not clear because the communication log still had the “main Customer email” in it.

                                          We just improved this so it allows you to choose who gets the email and it shows the correct email in the log/history.

                                          (Will be live later today)

                                        • Editable field on worksheets

                                          We use worksheets to do assessment on computers. Sometimes a single ticket will have more than one computer, so it would be nice to have an editable field that we can label each worksheet to identify individual computers.

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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