General

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Update this FAQ, because it may be outdated: http://feedback.repairshopr.com/knowledgebase/articles/278074-can-i-create-a-deposit-in-repairs

    No matter what I try to change or add, I do not see a button for "take deposit" on the ticket info section. We desperately need an easy way to take a diagnosis deposit and apply it to later charges.

    4 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Improve some of the older features

      There are a tremendous number of features offered in RS and the very core of them are fairly well rounded and fully implemented.

      There are also almost some other features that seem like they are do for some upgrades.

      There is tremendous potential in things like;
      - Ticket Automation
      - Widgets
      - Ticket
      - Worksheets
      - Stock tools
      - Reports
      - Templates
      - Custom fields
      - Website Integrations

      Many implementations could use some simple upgrades like:

      The "Device Repair" widget starts with an option to pick a model and has no option to start with a device manufacturer. This is…

      22 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        10 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Since this suggestion is for multiple features, we can’t really manage it in uservoice like other suggestions.

        I’m inclined to just delete the post and have these individual items get their own post (so they can get votes/status updates/etc) – but it’s a hot issue so I’ll just mark is as completed and leave it.

        If you are considering commenting and adding another small thing you want us to fix before adding more new features, stop.

        Go submit a separate idea for it so it can get votes. That’s how this system works..

        Marking complete because we’ve heard you, and understand your desire. We are not going to prioritize these examples to be worked on immediately because that isn’t how our roadmap works – but it will be considered as we schedule future work. (as usual)

      • Add Item/Invoice name to Recurring Invoice Report

        Would it be possible for the name of the invoice to be added as a column to the Recurring Invoice report? Otherwise it's pretty confusing to see a customer name and a potentially random figure attached without context to what they're actually being billed for.

        Thanks,

        3 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Add pdf and print buttons to refurb page

          Add .pdf and print buttons to refurb page just like in a customer purchase. Would eliminate several steps in printing labels after finishing a refurb.

          15 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            1 comment  ·  Flag idea as inappropriate…  ·  Admin →

            Hey everyone! I’m happy to announce that we have added both the PDF and Print buttons to the Refurb page. They appear once you have clicked the Move to Stock button.

            Thanks for the recommendation and we hope you like the results!

          • Recurring Tickets Display Screen

            When I go into the recurring tickets report, the screen shows the Ticket Number, the date it was created, and the next scheduled run date.

            I would like to see the client name on this screen. I use tons of recurring tickets, and I now have to hunt for the ones I am looking for and it is very tedious.

            Thank you!

            1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Edit Ticket Receipt Template

              Please add edit of regular and small receipt ticket template. Thank you for your time and all hard work thus far, significantly superior software folks. Thank you.

              50 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                12 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Serialized Item Stock Takes Issues

                When performing a stock take, there are extreme inconveniences when trying to reconcile what WAS counted versus what RepairShopr is expected.

                For example, RepairShopr is expecting a count of 24 items for our catalog item 'iPhone 6S Unlocked 16GB.' We have an actual count of 22 items. When you click the "Quantity (Details)" link, it takes you to a page of all the items you scanned.

                The issue lies in attempting to reconcile what you have on hand vs what was counted. There is no way to do this all at once unless you either print each item label or…

                8 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  I’m pretty sure we added the detail of all expected/scanned serials to the reconcile page so you can track down what is missing. If you are still finding this tough please do send in those screenshots to support and we’ll prioritize this.

                • Fix IOS appointment calander

                  When trying to create an appointment for a ticket on the IOS app, it won't let me select another day. This bug is on iPhone 6s IOS 10.2.1

                  1 vote
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    Hi,

                    This should have been addressed. If you are still seeing this issue, please open a support ticket and the team will help you out.

                    Thanks,

                  • Fix "ticket"on iPhone app

                    In the IOS app I cannot create a new ticket because I have a custom field that is required. When I try to create the ticket is says there is a error due to the custom field not being filled out. But the custom field is not on the new ticket section to even fill out (its missing)

                    10 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      Hey there,

                      This has been addressed in a recent patch. If you are still encountering this error, please reach out to support and they would be happy to assist.

                      Thanks,

                    • Add Employee Clocked In/Out Notification

                      It would be nice to get notification each time an employee clocks in or out. That way we know exactly when our employees are available to work when we are not in the office

                      18 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • Show associated Invoice on Ticket page

                        I don't see any sort of link to the current associate invoice (or invoices) on the Ticket page. This is causing a hassle because I see the ticket charges, but I'm not sure how many of those charges have already been applied to an invoice. The status of 'Add/View Charges' never changes, even after they've been added to an invoice, so I've accidentally created multiple invoices. Can this be resolved?

                        1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • Autoprintr suggestion

                          Hi guys,

                          Here's a quick note about Multi-store operations and how the current Cloud Print service works;

                          When Store A makes an invoice, and Store B presses "Print", it will print to Store A, even though Store B pressed print.

                          I would love to see an option where, in AutoPrintr, no matter which store makes the invoice, whichever store *requests* the print, gets the print.

                          I would also suggest that for Dymo labels, if possible.

                          Thanks,
                          Don

                          1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            27 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Change a product instance to another product

                            Say I have an iPhone 5C I bought from a customer that is for AT&T. I buy it from them, do the refurb on it, use the parts, and then once the refurb is complete, it goes back into inventory. But say I found out that it can be unlocked later. I have it under the inventory item "iPhone 5C 16GB AT&T" but now I need it to go under "iPhone 5C 16GB Unlocked". There's no easy way to do that. I'd have to delete the item serial from the first inventory item and then manually type out the serial…

                            6 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            • Cannot view all open estimates in customer portal!

                              I recently sent 27 repair estimates to a customer and told them to approve/decline in the portal. They approved 8 of them, and there was no activity for another week on the rest.

                              Got an email this morning asking when I was going to send the other estimates. Turns out the customer can only see the first 8 in the portal, and there is no "View All" button as there is for Assets, Tickets, and Invoices. I have verified this on multiple browsers and computers.

                              Is this normal behavior? I have verified this on multiple computers and browsers. I see…

                              3 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                Hi,

                                I’m happy to say that we have updated the Customer Portal and customers are now able to click a View All button to view all Estimates on their Customer Portal.

                              • Auto Email Receipt of Payment For Online Payments & Recurring

                                I don't know if it is already an idea out there, but it would be great to have an email receipt automatically sent to the customer after they make a payment with credit card online or after a recurring payment is processed.

                                32 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  8 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                  Thank you for this suggestion! In a recent update we’ve added a setting at Admin > Invoices > Advanced to “Automatically Email Receipt to Customer after Portal Payment”

                                • Collapse individual worksheets

                                  This is mostly an issue in the app (I'm using an iPad). If more than one worksheet is attached to a ticket, you have to scroll through each worksheet. It would be less annoying if we could collapse an individual worksheet while keeping another open. Also, it's super annoying that every time we update a field, the page refresh takes us back to the top of the ticket. :/ I'm finding the iPad app to be buggy in various, frustrating ways.

                                  4 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Invoice Aging Report

                                    It would be helpful if this report also included the Invoice Date, as well as the due date.

                                    1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Worksheets - option to make them required

                                      As it currently stands there is no way to make the worksheet required before ticket progress which defeats the purpose of post checklist repairs as techs could just forget to do it.

                                      26 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Square intergration for iOS and Android App in countries other than the US

                                        Square intergration for iOS and Android App in countries other than the US

                                        Unfortunately the Square integration for iOS and Android App only works if you are in the US. What about the rest of us who are not in the US?

                                        This shouldn't be that hard to do. Square already has integration in Australia for Xero so the functionality must be already in Square it's just a matter of making Repairshopr do the same.

                                        6 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Email Available Tags - Invoice Total

                                          It would be great to have <<Invoice Total>> as an available tag in the email template.

                                          Our old system showed the client what the total was in the email, so they were used to seeing that figure without having to log into the portal or open the PDF.

                                          As an extension to this, it would be great to also have <<Outstanding Balance>> as a tag as well.

                                          craig

                                          3 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                            All invoice tags are supported in invoice email templates. This part of the application needs more documentation. We’re working on it.
                                            Just put {{invoice_total}} or/and {{invoice_balance_due}}

                                          • Don't see your idea?

                                          General

                                          Feedback and Knowledge Base