Search within Customer Portal
We need to have the Search feature available within the Customer Portal the way it is within ours. We have several large clients very frustrated having to go multiple pages to find anything, they call us and we find within 3 seconds. They have said their portal is not useful for the most part.
Sherveen Javadi commented
It would be nice to be able to sort by column header or place a search for a ticket number in the customer portal.
Dustin Ebben commented
Agreed, i think is a must add feature. there is no point in having a good piece of software if our customer experience isn't good.
customers experience should come first when adding new features.
I also agree and have encountered the same frustration from customers looking for a simple search.
This is definitely something we would love to see. Being able to search tickets by IMEI or some other custom field would be very helpful to our large clients.