I suggest you ...

Invoice Email Subject Customization

We really need the ability to change the Email Subject for sent invoices. We need dynamic variables like Invoice number.

Right now it just says "Company Name - Invoice Attached"

If you send multiple invoices, the client can miss the additional ones if they have conversation view on. This also adds new ones to old ones, and again the client may miss it.

We need it to have the invoice number in the Subject so that each and every one will be custom. We are able to do this in Quickbooks or Freshbooks.

47 votes
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Andy Larin shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
completed  ·  AdminTroy (Founder, RepairShopr) responded  · 

This suggestion was more about us needing to improve the subject instead of have it be customizable – we have added the invoice number and even the ticket reply tags in case there was a ticket attached. If you still want to make up your own subjects let’s get a new suggestion open for that vs just improving the subject like we’ve done here.


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  • s.vanderzee commented  ·   ·  Flag as inappropriate

    Troy hey are we so limited in things? like a email subject and put what we want its a Standard thing

  • Nathan Irvine commented  ·   ·  Flag as inappropriate

    Allowing for dynamic variables in ticket message email subjects is also needed. I am cool with the unique ID for tracking... just need to be able to add {{ticket_number}} and similar to avoid confusion for clients with lots of open tickets.

  • Dan Illausky commented  ·   ·  Flag as inappropriate

    Badly needed. Seems like it would be a quick add and would help reduce confusion on the customer side. It can be overwhelming for a customer when they have multiple tickets open and can't easily see which email is for which ticket.

  • Andy Larin commented  ·   ·  Flag as inappropriate

    We get clients saying the miss the new invoices if they have conversation view on, it merges with previous invoices. Such a simple thing to just have the invoice number as part of the subject. CompanyName - Invoice 123456 Attached

  • Aaron commented  ·   ·  Flag as inappropriate

    Yes, I need this badly. If I send out a get replies from different customers it's confusing since they all have generic subject lines. It's makes it hard, like the original poster stated, when a customer gets multiple invoices within a short time. They may be combined by their email program.

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