General

  1. Add Item/Invoice name to Recurring Invoice Report

    Would it be possible for the name of the invoice to be added as a column to the Recurring Invoice report? Otherwise it's pretty confusing to see a customer name and a potentially random figure attached without context to what they're actually being billed for.

    Thanks,

    3 votes
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  2. Add pdf and print buttons to refurb page

    Add .pdf and print buttons to refurb page just like in a customer purchase. Would eliminate several steps in printing labels after finishing a refurb.

    15 votes
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  3. Recurring Tickets Display Screen

    When I go into the recurring tickets report, the screen shows the Ticket Number, the date it was created, and the next scheduled run date.

    I would like to see the client name on this screen. I use tons of recurring tickets, and I now have to hunt for the ones I am looking for and it is very tedious.

    Thank you!

    1 vote
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  4. Edit Ticket Receipt Template

    Please add edit of regular and small receipt ticket template. Thank you for your time and all hard work thus far, significantly superior software folks. Thank you.

    50 votes
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  5. Serialized Item Stock Takes Issues

    When performing a stock take, there are extreme inconveniences when trying to reconcile what WAS counted versus what RepairShopr is expected.

    For example, RepairShopr is expecting a count of 24 items for our catalog item 'iPhone 6S Unlocked 16GB.' We have an actual count of 22 items. When you click the "Quantity (Details)" link, it takes you to a page of all the items you scanned.

    The issue lies in attempting to reconcile what you have on hand vs what was counted. There is no way to do this all at once unless you either print each item label or…

    8 votes
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    I’m pretty sure we added the detail of all expected/scanned serials to the reconcile page so you can track down what is missing. If you are still finding this tough please do send in those screenshots to support and we’ll prioritize this.

  6. Fix IOS appointment calander

    When trying to create an appointment for a ticket on the IOS app, it won't let me select another day. This bug is on iPhone 6s IOS 10.2.1

    1 vote
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  7. Fix "ticket"on iPhone app

    In the IOS app I cannot create a new ticket because I have a custom field that is required. When I try to create the ticket is says there is a error due to the custom field not being filled out. But the custom field is not on the new ticket section to even fill out (its missing)

    10 votes
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  8. Add Employee Clocked In/Out Notification

    It would be nice to get notification each time an employee clocks in or out. That way we know exactly when our employees are available to work when we are not in the office

    18 votes
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  9. Show associated Invoice on Ticket page

    I don't see any sort of link to the current associate invoice (or invoices) on the Ticket page. This is causing a hassle because I see the ticket charges, but I'm not sure how many of those charges have already been applied to an invoice. The status of 'Add/View Charges' never changes, even after they've been added to an invoice, so I've accidentally created multiple invoices. Can this be resolved?

    1 vote
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  10. Autoprintr suggestion

    Hi guys,

    Here's a quick note about Multi-store operations and how the current Cloud Print service works;

    When Store A makes an invoice, and Store B presses "Print", it will print to Store A, even though Store B pressed print.

    I would love to see an option where, in AutoPrintr, no matter which store makes the invoice, whichever store *requests* the print, gets the print.

    I would also suggest that for Dymo labels, if possible.

    Thanks,
    Don

    1 vote
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  11. Change a product instance to another product

    Say I have an iPhone 5C I bought from a customer that is for AT&T. I buy it from them, do the refurb on it, use the parts, and then once the refurb is complete, it goes back into inventory. But say I found out that it can be unlocked later. I have it under the inventory item "iPhone 5C 16GB AT&T" but now I need it to go under "iPhone 5C 16GB Unlocked". There's no easy way to do that. I'd have to delete the item serial from the first inventory item and then manually type out the serial…

    6 votes
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  12. Cannot view all open estimates in customer portal!

    I recently sent 27 repair estimates to a customer and told them to approve/decline in the portal. They approved 8 of them, and there was no activity for another week on the rest.

    Got an email this morning asking when I was going to send the other estimates. Turns out the customer can only see the first 8 in the portal, and there is no "View All" button as there is for Assets, Tickets, and Invoices. I have verified this on multiple browsers and computers.

    Is this normal behavior? I have verified this on multiple computers and browsers. I see…

    3 votes
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  13. Auto Email Receipt of Payment For Online Payments & Recurring

    I don't know if it is already an idea out there, but it would be great to have an email receipt automatically sent to the customer after they make a payment with credit card online or after a recurring payment is processed.

    32 votes
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  14. Collapse individual worksheets

    This is mostly an issue in the app (I'm using an iPad). If more than one worksheet is attached to a ticket, you have to scroll through each worksheet. It would be less annoying if we could collapse an individual worksheet while keeping another open. Also, it's super annoying that every time we update a field, the page refresh takes us back to the top of the ticket. :/ I'm finding the iPad app to be buggy in various, frustrating ways.

    4 votes
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  15. Invoice Aging Report

    It would be helpful if this report also included the Invoice Date, as well as the due date.

    1 vote
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  16. Worksheets - option to make them required

    As it currently stands there is no way to make the worksheet required before ticket progress which defeats the purpose of post checklist repairs as techs could just forget to do it.

    26 votes
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  17. Square intergration for iOS and Android App in countries other than the US

    Square intergration for iOS and Android App in countries other than the US

    Unfortunately the Square integration for iOS and Android App only works if you are in the US. What about the rest of us who are not in the US?

    This shouldn't be that hard to do. Square already has integration in Australia for Xero so the functionality must be already in Square it's just a matter of making Repairshopr do the same.

    6 votes
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  18. Email Available Tags - Invoice Total

    It would be great to have <<Invoice Total>> as an available tag in the email template.

    Our old system showed the client what the total was in the email, so they were used to seeing that figure without having to log into the portal or open the PDF.

    As an extension to this, it would be great to also have <<Outstanding Balance>> as a tag as well.

    craig

    3 votes
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  19. When reloading customers list on android app, it makes duplicate entries

    When you reload the customer list on the android app, rather than just refreshing the list, it loads the list of customers onto the end of the current list

    3 votes
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  20. Add a button that allows you to go to customer wiki from tickets

    I would like a button on the ticket that allows you to go directly to their wiki page. We are trying to encourage use of it and this would help.

    11 votes
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