General

  1. Ticket Cloning

    Add the ability to clone tickets, identical to Invoice Cloning Feature. This is particularly useful when the leads module creates the ticket in the wrong customer

    12 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Live Ticket Counter/Queue Counter

    It would be great if there was a feature for having a live ticket counter on display on a TV in our store, counting up tickets everytime we create a new one.

    Is there possibly an embedded link we can use for something like this? Would look great, and help to explain to customers that there device will be in a queue.

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Register balance setting

    Hi,
    There needs to be a setting for the register that sets the desired cash amount for the register. Then in the report, to take out the dollar amount in cash that leaves a balance among the change and bills.

    5 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Register Close Receipt

    It would be nice if after closing the drawer for the day we could have a .PDF document generated that would show what the count was for that day (Ie: 24 pennies, 15 nickles, 10 dimes, etc).

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Automatically calculate markup

    We (like many other repair shops) use a standard markup strategy and pricing chart. It would be awesome to have an option in inventory to use a set markup rate, or use a pre-selected markup option.

    By this, I mean you could have a few price ranges with corresponding markup rates, like: Parts that cost $1-$25 have a 100% markup, parts $26-50 are 60%, $51-100 is 30%, and $100+ are 20%. The other option (if not global like previously mentioned) would be item #65484 has an auto-markup of 25%, or alternatively $15.

    This would take almost all of the work…

    74 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    29 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Quick Product Category View

    If you've got loads of products it's a bit tricky to get to categories of products by scrolling through pages.

    It would be great if you could add some kind of filter or drop down to quickly access your categories.

    5 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allows attachments in more areas

    It's really great being able to attach documents directly into the RS system for customers. Very helpful for referencing related paper docs, signed agreements, etc. However, there are way more instances attachments could be used for:

    Vendors - applications, license agreements, contracts, bills, etc.
    Purchase orders - PO print outs, packing slips, hand written notes, etc.
    Parts orders - invoices, sales receipts, etc.

    Further, while it is nice to see all attachments related to a specific customer all in one place (the customers page), it would be nice to have certain attachments (for instance, a parts order) attached and linked…

    6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Linked Estimates with Tickets should show estimate's line items

    Currently if you make an estimate for someone, then make a ticket, then link the ticket to the estimate, the estimate's line items do not show up under "Add/View Charges on ticket"

    If you link a ticket to an estimate, the line items in the estimate should transfer to the ticket it has been linked with.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Permit New Inbound Email-to-Ticket to include attachments

    When an existing customer (or new client) sends an email to your 'helpdesk' email (subdomain@reply.repairshopr.com) to open a new ticket request, permit them to attach screenshots (jpg or png). We use GFI RMM, and use a feature that includes the ability to send an email with a screenshot, but currently RepairShopr does not have the ability to include the attachment/screenshot with the new ticket request.

    7 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Ring Central Integration

    I think it would be awesome to somehow integrate with Ring Central allowing calls from customers to be documented on their online profile. I know I have had a few clients claim we didn't call them, or vice versa. All of our calls are recorded as well, so I think it would be cool to have all of the conversations uploaded to the account.

    Currently, I have to manually login to my Ring Central dashboard, look for the customers phone number, and find logs that way. I think there's alot that can come from an integration.

    26 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    38 comments  ·  Flag idea as inappropriate…  ·  Admin →

    You can use Zapier to integrate at this point.

    You can see example ideas at the bottom of this page: https://zapier.com/zapbook/repairshopr/ringcentral/

    We will have some pre-made zaps coming shortly.

    One example would be using the ringcentral triggers to fire a webhook GET request to the callerid api in RepairShopr. Then it would behave exactly like our other PBX integrations.

    Example coming soon!

  11. Customer Appointment Scheduling

    Add ability to customer check in/broken wizard/customer portal to allow customers to select a specific date and time to schedule an appointment - on the backend allow for specific techs to be assigned or just a general que. On the customer profile page just a simple form that asks the issue/appointment reason, date, time and schedule. A more advanced version could also have the option to require an advanced/partial deposit before it can be booked.

    See schedulicity.com, appointy.com, bookfresh.com

    14 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    16 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We just updated the appointment booking feature to handle the free/busy information better, now if you have an all day appointment the whole day will show accurately as unavailable.

  12. Returns or RMA and Refund Tracking

    The hardest thing to keep up with is Sending parts back and have we received the refund yet. I think something like the parts screen with a few extra fields would be awesome. We would like to track, Auction Number, Website we purchased from, Order number, RMA Number, Case Number, Return Tracking Number, Mark if its a Replacement or Refund. And then when we get the refund we could mark it Refunded or when we get the replacement part we could mark it replaced, and then when you mark refunded or replaced it would disappear like the arrived box does…

    30 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Set customers as "VIP" or "Fired"

    This would be an Admin only feature...

    We would like to be able to mark customers as "VIP" if they are long time customers, big spenders, or just a close friend of an Admin. Everyone says "Me and the owner are cool, hook me up", but this way any tech who's checking them in will easily identify and they will be treated extra well. Maybe a green background on the name, or asterisk next to the name...

    On the other end, we need to be able to mark some customers as "Fired". We've, of course, had to fire some customers…

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    12 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Change Dashboard Colors

    This isn't a message about the "color scheme" of the interface, it's about the dashboard and ticket list color notifications. All 10 of my techs are mentioning how the colors between the two do not correlate to each other whatsoever, and really don't show any pertinent information at all unless you're looking at both at the same time.

    COLOR STATUSES:
    First off, the colors for statuses should be the same, for the dashboard and the ticket list view. Second, I like that "not diagnosed" is purple; it's unique and informative. But that's where the colors end at being helpful. Why…

    13 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    10 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hey, we have a link to the new dashboard from the old dashboard – it’s beta right now, but I’m going to mark these as complete because it’s really usable as of right now.

    Give it a shot, instead of /tickets/dashboard, it’s tickets/dashboard_new

    In the settings area, the overrides allow you to make it so different statuses change color at different times too – you could also change the numbers to be really high if you didn’t want a status to change color, etc. Lots of power there..

  15. Add Snail Mail Useage Bar

    You need to add to the SMS and User number status bars a Snail Mail bar. That way you can see how many snail mails you have left before having to purchase more. Just like with SMS.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. Separate Space Billing / Shipping Address

    Since we operate a .com we need a space to enter billing and shipping

    27 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    21 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow customers to upload attachments

    Allow customers to upload attachments via their portal user account. On the customer page and the ticket page. This should be an option for each portal user that and admin or tech can enable or disable.

    13 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Link to Google Drive would be great!

    Yes you can back up to Dropbox but my company uses Google drive i would like to back to my google account

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add functionality to prioritize or flag tickets that need work ASAP

    A way to flag a ticket as URGENT (highlighting the line on the tickets list) would be great. We get work in that needs to be prioritized based on customer's needs. We also have a SKU for rush work that moves customer's to the top of our priority list.

    11 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add support to email back to tickets out of our email client

    I have started to email my clients through the tickets. When they reply back asking a question if I am on my phone or on a job, it would be nice if we could just email back to the ticket and it would email the customer and add the note to the ticket itself.

    8 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Most emails in RepairShopr (including ticket comments) are possible to be replied to via your email client now.

    Replying to a Ticket Comment will add a public comment from you to the ticket, and email that to the customer.

  • Don't see your idea?

General

Categories

Feedback and Knowledge Base