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  1. Show associated Invoice on Ticket page

    I don't see any sort of link to the current associate invoice (or invoices) on the Ticket page. This is causing a hassle because I see the ticket charges, but I'm not sure how many of those charges have already been applied to an invoice. The status of 'Add/View Charges' never changes, even after they've been added to an invoice, so I've accidentally created multiple invoices. Can this be resolved?

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. Autoprintr suggestion

    Hi guys,

    Here's a quick note about Multi-store operations and how the current Cloud Print service works;

    When Store A makes an invoice, and Store B presses "Print", it will print to Store A, even though Store B pressed print.

    I would love to see an option where, in AutoPrintr, no matter which store makes the invoice, whichever store *requests* the print, gets the print.

    I would also suggest that for Dymo labels, if possible.

    Thanks,
    Don

    1 vote
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    27 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Change a product instance to another product

    Say I have an iPhone 5C I bought from a customer that is for AT&T. I buy it from them, do the refurb on it, use the parts, and then once the refurb is complete, it goes back into inventory. But say I found out that it can be unlocked later. I have it under the inventory item "iPhone 5C 16GB AT&T" but now I need it to go under "iPhone 5C 16GB Unlocked". There's no easy way to do that. I'd have to delete the item serial from the first inventory item and then manually type out the serial…

    6 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. Cannot view all open estimates in customer portal!

    I recently sent 27 repair estimates to a customer and told them to approve/decline in the portal. They approved 8 of them, and there was no activity for another week on the rest.

    Got an email this morning asking when I was going to send the other estimates. Turns out the customer can only see the first 8 in the portal, and there is no "View All" button as there is for Assets, Tickets, and Invoices. I have verified this on multiple browsers and computers.

    Is this normal behavior? I have verified this on multiple computers and browsers. I see…

    3 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Auto Email Receipt of Payment For Online Payments & Recurring

    I don't know if it is already an idea out there, but it would be great to have an email receipt automatically sent to the customer after they make a payment with credit card online or after a recurring payment is processed.

    32 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Collapse individual worksheets

    This is mostly an issue in the app (I'm using an iPad). If more than one worksheet is attached to a ticket, you have to scroll through each worksheet. It would be less annoying if we could collapse an individual worksheet while keeping another open. Also, it's super annoying that every time we update a field, the page refresh takes us back to the top of the ticket. :/ I'm finding the iPad app to be buggy in various, frustrating ways.

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. Invoice Aging Report

    It would be helpful if this report also included the Invoice Date, as well as the due date.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Worksheets - option to make them required

    As it currently stands there is no way to make the worksheet required before ticket progress which defeats the purpose of post checklist repairs as techs could just forget to do it.

    26 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Square intergration for iOS and Android App in countries other than the US

    Square intergration for iOS and Android App in countries other than the US

    Unfortunately the Square integration for iOS and Android App only works if you are in the US. What about the rest of us who are not in the US?

    This shouldn't be that hard to do. Square already has integration in Australia for Xero so the functionality must be already in Square it's just a matter of making Repairshopr do the same.

    6 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Email Available Tags - Invoice Total

    It would be great to have <<Invoice Total>> as an available tag in the email template.

    Our old system showed the client what the total was in the email, so they were used to seeing that figure without having to log into the portal or open the PDF.

    As an extension to this, it would be great to also have <<Outstanding Balance>> as a tag as well.

    craig

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. When reloading customers list on android app, it makes duplicate entries

    When you reload the customer list on the android app, rather than just refreshing the list, it loads the list of customers onto the end of the current list

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add a button that allows you to go to customer wiki from tickets

    I would like a button on the ticket that allows you to go directly to their wiki page. We are trying to encourage use of it and this would help.

    11 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Bundle item search / organization

    A way I can search through bundle items easier to locate a particular bundle i'm looking for. We use a lot of bundles and when our techs go to look up a current price for something, the search for a bundle item is a bit archaic and you have to hit Ctrl-F and hope its on one of the many pages of bundles.

    15 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Ability to customize the Ticket List view

    When you click on Tickets and it shows the Ticket List, it would be great if there a way to customize the Columns that are displayed. Right now there is a TYPE/BIN that hardly gets used by anyone and I would like to replace it with a column for "Pending Charges" associated with a ticket. See example screenshot: http://repairit.support/public/Ticket%20List.jpg

    20 votes
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    completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Fix estimates so they can be sent to contacts

    Currently estimates are only sent to a primary user. In a multi-level company this just doesn't work. Please make it so they function like a ticket and are send to the contact on the estimate.

    36 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This was implemented a long time ago but maybe not clear because the communication log still had the “main Customer email” in it.

    We just improved this so it allows you to choose who gets the email and it shows the correct email in the log/history.

    (Will be live later today)

  16. Editable field on worksheets

    We use worksheets to do assessment on computers. Sometimes a single ticket will have more than one computer, so it would be nice to have an editable field that we can label each worksheet to identify individual computers.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Consider a cleaner ticket layout?

    It would be nice if we could have a cleaner layout of the tickets page for something like this?

    http://i173.photobucket.com/albums/w62/evileagle17/ticket%20layout.jpg

    so much easier to read with the color coding and with the details right there.

    116 votes
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    15 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. RS App - button to link-to customer 'web' profile

    Using the RS mobile view to search for customers is somewhat tricky at times. The new RS App however makes it extremely quick and efficient... problem is, being it's still limited with functionalities, there's much that needs to still take place from the webpage side. (Which is understandable)

    So suggestion; add a 'Button' in the App, that'll open a link directly to the client/customer profile via browser. That way we can rely in the mobile App to 'search' and if we can't do the next task via App, we can just link directly to Mobile (repairshopr.com) profile of that given…

    3 votes
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. Ticket links in ticket automations

    I'm creating ticket automations and would like to be able to link to the ticket itself from within the emails I'm sending to the assignee

    1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Custom appointment type with custom email Template, Add email Template for Custom appointment types

    Having custom appointment types is great. It would be much more powerful and useful if we could have an email template that would work with these custom appointment types so you could have custom text for each custom appointment.

    Like a sales appointment vs. an on-site visit. Or a sales visit vs. a training session. Each could have it's own text that matched the purpose of the appointment type.

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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