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Send SMS in Ticket Automation

I would like to be able to send an SMS to a customer to let them know that their item has been picked up if the status has changed.
Ticket Automation should also have an option to 'wait and recheck' in case that the end use accidentally clicked on a wrong status, and rushed to change the status again.

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Nick shared this idea  ·   ·  Report…  ·  Admin →

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  • Phil Hart commented  ·   ·  Report

    You do have sms to ticket automation now, but there is no setting for ticket status change to trigger it. you can only do if ticket status is 1 particular status. so we'd have to setup a ticket automation per each status we have? and then its not clear when and how often will it trigger the action? only once? ever hour? will someone get an sms every hour that their ticket is in whatever status is currently triggered? this hasn't been thought through, please let us know how to do this. thx

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