Integrate your PSA to your Powerful RMM
Our integration maps your N-Central devices and alerts into Customers, Tickets, and RMM Alerts, allowing you to reduce double data entry in the systems you already use.
What the Integration Does
- Map N-Central "Customers" to RepairShopr "Customers"
- Map N-Central "Devices" to RepairShopr "Assets"
- Feeds alerts/checks into RepairShopr for one-click Ticket creation or clearing
What the Integration Doesn't Do
- Create RMM alerts in RepairShopr for tickets generated manually within N-Central.
Go to your N-Central account and head to "Administration" -> "PSA Integration".
Once you do that, you can head back to the Solarwinds MSP/N-Central app card in RepairShopr. Here, you will want to copy/paste your N-Central host formatted like this: "https://nce123.n-able.com".
Ok, now that you have the N-Central side done, you can import and map your customers.
Click the Import button, give it a second, and then head to the Mapping link.
Map your N-Central Customers to RepairShopr Customers by clicking this blue icon for each that we didn't automatically detect. This will make it so the assets and alerts are attached to the right customer. (We'll automatically try to match on some fields, but you might need to fix some of them)
Now you will start getting alerts using the Notification Center in RepairShopr. You can adjust how and when you are alerted, head to Admin -> Notification Center to find the new rule that we created.
Clicking edit there will show you the new rules that will be working for you
Now that you are all configured, you can take a moment to check out the new button on the Tickets page
Tickets -> "N-Central Alerts"
Clicking that takes you to the "RMM Alerts" page where you will see alerts rolling in
Next to alerts you'll be able to map them to a customer if they are connected to a N-Central Customer that isn't mapped, you can view the details of the alert, and also convert the alert to a "Ticket"
And, last but not least, on the Customers -> Assets page you'll see all the devices from N-Central populated with serial numbers and much of the important data from N-Central.
Let us know if you find any issues!