So, you've just created your account. Welcome to our software!
There are a few things we recommend configuring to make sure you have a solid foundation as you begin using our application. Below you'll find 11 sections to get started.
1. Add your Users
Create accounts for the people in your business who will be using the software by following the steps in this article:
Add your Users
2. Add your Customers and Inventory
If your customers or inventory are in your accounting system, skip to step 2. If you have your customers in a spreadsheet or an existing database that you can export to a spreadsheet, here are instructions on how to get those into the app:
Importing your Customers
Importing your Inventory
If you have existing ticket or invoice history that you're needing to import, go ahead and send us a note at firstname.lastname@example.org
3. Set up your Accounting Integration
The software offers both Quickbooks (Online and Desktop), and Xero integrations for your accounting. A couple things to know before moving forward:
Quickbooks Online and Xero: Automatically syncs customers, invoices and payments as they're added.
Syncs payments automatically, and will sync Invoices any time a line item is modified or added
Quickbooks Desktop: Automatically syncs customers and invoices when final payments are entered.
Syncs payments automatically, and will only sync Invoices when they are paid.
Here are instructions on how to set up these integrations:
Quickbooks (Online and Desktop)
4. Set up your Ticket and Customer Custom Fields
It may be that you want to capture specific information on customers or tickets that aren't standard. Some examples would be passwords, serial numbers, or whether the customer is a residential or business customer. This is possible using either ticket, or customer custom fields.
Ticket Custom Fields
Customer Custom Fields
Before moving forward, check out our Supported Hardware page to make sure your device(s) are compatible.
6. Get your Printers and Calendars synced
In the application, you can print many items, including receipts, labels, Invoices, and Tickets. You can use AutoPrintr (recommended for Windows users) or Google Cloud print to send print jobs. You can also hook up receipt and label printers.
How to set up your Printers using AutoPrinter / Google Cloud Print
The software supports Google Calendar integration, as well as Office 365.
How to integrate RepairShopr with Office 365 / Google Calendar
7. Add Content to your Forms and Customize your Emails
You can add custom terms to your Intake Form, Tickets, Invoices, and Receipts in Admin > PDF/Email Templates for each of the forms you have turned on.
The application also has default emails that are sent to your customers when you perform various tasks if you have them turned on, for example, when you send an Invoice. You can take a look at these in Admin > PDF/Email Templates.
How to customize emails
In the software, invoices, tickets, estimates, and intake forms are all generated from HTML Templates. If you want further customization, you can access these Templates in Admin > PDF/Email Templates.
How to customize PDF and email templates
8. Write your canned responses
Using canned responses can be a great way to save time while still providing detailed and usable information to your customers. We have a collection of canned responses you can use or you can create your own.
How to create canned responses on tickets
9. Customize your ticket problem types
Create a list of all your commonly encountered problem types.
- Go to Admin > Ticket Preferences.
- Scroll down to view the Ticket Problem Types section and add yours there.
10. Create your customer referrals categories
This will allow you to track where your customers found you.
- Go to Admin > Customers Preferences
- In the window labelled "List for tracking Referred By" > Add item
- Add the referral source (Customer, Google, Print Directory, Walk In, etc).
11. Make sure you keep in touch with your Customers
Finally, we recommend setting up an automated Marketr follow up campaign to check in on customers after a specified amount of time after their repair is finished. This is completely automated and is a great way to ensure quality customer service.
How to set your campaign up
That's it! Now that you're set up, please go ahead and watch our series of short videos to get a sense of the basic workflow in the software. If at any point you get stuck, feel free to browse our knowledge base, send us a note, or give us a call. We're happy to help answer any questions you have.