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Labels - Customers, Assets, Tickets, Products

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Overview

Labels provide a way to identify your customers, tickets, assets and products by creating a unique barcode for each.

What it Does

  • Labels are available to identify Customer, Tickets, Assets, and Products.
  • Basic labels or In-stock labels (serialized version).
  • Put a barcode on each label to easily scan at the register or when searching.
  • Customize your labels to have the info you want.
  • Can be set to automatically print using a piece of software called AutoPrinter.

Table of Contents

Types of Labels

Customer Labels

  • Displays barcode, your business name, your phone number, Customer Business Name, Customer Phone Number, and Customer Email Address.
  • Barcodes are based on the customer phone number. Scanning this barcode into the Search All the Things field or on the search box on the Customers page will bring up the individual customer's page.

 

Asset Labels

  • Displays barcode, Asset Name, Customer Business Name, your business name, your phone number, your email address.
  • Barcodes are system generated and identify each unique customer asset. Scanning this barcode in the Search All the Things field will bring up the asset's page.

 

Ticket Labels

  • Displays your logo, barcode, ticket number, Issue Type, Ticket Subject, Customer Business Name, Customer phone number, Customer email address, your company name, phone number, email address.
  • Barcodes are system generated and identify each unique ticket. Scanning this barcode in the Search All the Things field will bring up the ticket's page.

 

Product Labels

There are two types: Basic and In-Stock.

Basic Labels are your standard UPC labels containing Product information such as price, UPC code, etc. If you're using the Basic Label type, your Products are sold on a first-in, first out basis. This means that the first Product that made its way into your Inventory will be the first Product removed from your Inventory when scanning the barcode, instead of removing the specific instance of the Product as In-Stock labels do.

If your Products are set to maintain stock or are serialized, they are using In-Stock Labels which do not contain a UPC code and instead contain the Instance ID or the serial number (if available) for the particular Product. Each of these labels is tied to a specific Product instance in your Inventory, and therefore, when scanned, the specific Product instance gets removed from your Inventory regardless of the order in which it came into your Inventory.

 

Basic Labels

  • Displays barcode, Product Name, and Retail Price.
  • This barcode is based on the UPC/serial number for that particular product. Scanning this barcode into the Search products field will bring up the Inventory Item's page.
  • To print all your product labels, click on one of the buttons at the bottom of the inventory page.

 

In-stock Labels

  • Displays barcode, Product Name, and Retail Price it also contains the Instance ID or the serial number (if available).
  • Scanning this barcode into the Search products field will bring up the specific product instance.
  • Each of these labels are tied to a specific Product instance in your Inventory.
  • When scanned, the specific Product instance gets removed from your Inventory regardless of the order in which it came into your Inventory.
  • To print all your product labels, click on one of the buttons at the bottom of the inventory page.

 

Notes when using In-Stock Labels

It's important to note that you should be utilizing either Basic Labels or In-Stock Labels, but not both, across a single Product type in your RepairShopr account. This is because the way that the RepairShopr system treats each of these label types (as we explained above) affects your account when adding or removing Products from your Inventory.

Issues can arise, such as previously-sold items being treated as "available to be sold" in the system because certain flows in RepairShopr use the Basic Label instead of the In-Stock label, not recognizing that an In-Stock label may have been previously used to sell a Product.

If you'd like more information, please reference our Inventory Settings article.

 

Disable In-stock Labels

You can "disable" In-Stock labels, and only use Basic Labels instead of In-Stock Labels on non-serialized Products by going to More > Admin > Inventory - Preferences, click Additional Settings, turn on Use Basic Labels instead of Instance Labels on non-serialized Products, then click Save.

When this setting is enabled, the Received Item Labels button on a Purchase Order becomes solely Labels, indicating that the Basic Label is overriding the previous In-Stock label. This setting only works on Maintain Stock Products that are not serialized.

This essentially disables In-Stock Labels, meaning that any Product instance can be added to an Invoice as well, instead of the specific instance Product that's tied to In-Stock labels. It prevents employees from accidentally printing the In-Stock (instanced) labels by mistake on non-serialized Products.

Customizing Labels

We moved this to a separate Customize Labels article.

Supported Label Printers

  • DYMO LabelWriter 450 - NOT the Turbo editions (they don't handle barcodes well)
  • Zebra LP2844

See all supported hardware for a full list.

 

How to set up the Zebra LP2844

  1. Download this driver on your Windows computer.
  2. Run the .exe file.
  3. When you're asked to specify the printer model, choose Eltron LP2844.
  4. Confirm that it's showing up in Control Panel > Hardware and Sound > Devices and Printers.

     
  5. Right click on the Zebra to edit its properties. Select the Ports tab. Select USB001 if it's not already selected.


  6. Right click on the Zebra again to edit its preferences. Select a 1"x3" paper size, then select the Landscape orientation.

     
  7. You are now ready to print labels!
  8. Make sure that when you print to the Zebra using the windows print dialog that the paper size selected is also 1x3.

Barcode Scanners

See all supported hardware for a full list.

The system works with any barcode scanner that sends the results as a regular text input device.

To set it up, just plug your USB scanner into your computer. A driver should be automatically installed. Scan your labels into the Search all the Things field or another search field.

 

Scanning Troubleshooting

If you have any trouble scanning, it's typically an issue with the label material.

  1. Photocopy a label onto plain paper, or print one directly onto plain paper.
  2. Try scanning that barcode into a text editor.
  3. If the scanner is able to scan it, the problem was likely a matter of the label material's reflectivity.
  4. If that won't scan, there are a few potential causes.
    • The resolution of the barcode is off.
    • The ink bleeds onto the label.
    • Sizing is off. If this is the case, refer to our Printing Troubleshooting article.

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