General
3765 results found
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Integration with payment system available in Europe
Integration with payment system available in Europe.
I'm currently using Izettle app and it makes tkaing payments very painful.I was contacting Izettle and they confirmed that they have API to make integration. They are available in: Brazil, Denmark, Finland, France, Germany, UK Great Britain, Italy, Mexico, Norway, Spain, Sweden, Netherlands
Check on Izettle.com
There is also one more system called Sumup (sumup.com)
They also have ready API to connect: developer.sumup.com/rest-apiThey are available in: Austria, Belgium, Brazil, Bulgaria, Chile, Cyprus, Chech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Slovakia,…
24 votes -
Stop auto subscribing techs to tickets when they leave a comment.
Let them choose when they want to subscribe. The video on feature Friday made it seem like technicians could choose to subscribe by clicking actions and then hitting subscribe. But in reality the system subscribes them automatically to any ticket they leave a note on.
This means that we now have to leave a comment, refresh the page, click actions, then unsubscribe, as additional steps to leaving a note on a ticket we just want to chime in on.
24 votesThanks for all the votes and comments here, we are going to change this to stop auto-subscribing when a comment is made. Should be able to get that change out any day now.
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Ability to sort drop down menus or at least have them alphabetised
It would be nice if dropdown lists such as "Inventory Category", or ticket updates etc. could be auto-sorted into either alphabetised order or allow us a choice of say: A-B, B-A, Numerical, Importance etc etc.. currently, they only drop down in order that they have been created on the system admin, which means when you add new items,/categories etc. it can take ages to find the one you want
23 votes -
tech ticket comments via email
option to allow staff to email ticket comments in via email
allows techs to report notes back to base.
I would think it would need emails to be sent from a RepairShopr user email(s) and have a ticket number in the subject.Also, if possible, allow more text capturing (like the subject from:) like:
type:<update type>
private:<yes|no>
email:<no|yes|default>
all the rest of the body would be captured as "body"email has large advantages:
syncing protocol - sends when internet comes online (offline mode!)
no login required - secured by only accepting RepairShopr user emails.
works better on mobiles, as email
…23 votes -
Make SMS able to not send messages during time windows
Make it so you can define your work hours or define hours when SMS will not send messages and either automatically sends when next window begins.
(I.E. make SMS only able to send from 8am-8pm and after 8pm it sends at 8am next morning)
I know we have times where we work late to get caught up or I audit system from home and always have to make sure to disable SMS so customer does not get text messages at 11pm-1am.
23 votes -
Improve upon the Google Calendar integration visual design & usability
Our shop has a Google Calendar for each technician, and we'd love to use the integrated Calendar in RepairShopr, but visually, it is incredibly clustered, because of the multiple technicians. Adding a show/hide function for each technician's calendar would be awesome. In addition, resizing the module (or having a pop-out) may help with the cramped feel. Even adjusting different technician calendar colors would be great. The current "Make Appointment" button/pop-up on tickets just feels very clunky in the current state, and makes it difficult to accurately schedule appointments in this way when you have a complex schedule.
Another handy suggestion…
23 votes -
Create new customer contact while creating new ticket
I was just creating a new ticket for a specific contact at the customer's office. This person isn't on the customer's list of contacts, so I find myself either having to cancel the new ticket to edit the customer, or create the ticket and then add the contact and update ticket later (and the contact won't get the 'New Ticket' email)
Would be nice to type a name even if it isn't in drop down list and get prompt to add contact if needed.
23 votes -
Add Pending Order Filters
I would like to suggest adding the following columns, filtering and sorting options to the pending orders screen
1) Add a vendor column to the pending orders list. Currently when viewing the pending orders screen this is no way of knowing which vendors you need to place orders with. This is a problem when you deal with many vendors and applying a filter for each one individually is unnecessarily time consuming.
2) Provide an option to filter out those items already on purchase orders. We order twice a week from our major vendors and it is common to have 3…
23 votes -
Autoprintr in iOS app
It would be great if Autoprintr was useable in the iOS app, so we can print the intake forms direct after signature.
23 votes -
Integration with NetSuite invoicing
I would like to suggest an integration with NetSuite invoicing.
23 votes -
Add a Project Module
Hello, I've been using RS for a few years now and noticed something that seems to be missing from RS... A Project module!
Right now we have been using the tickets module for keeping track of some other large projects that we do like Websites, Network wiring jobs, Business equipment overhauls, etc etc. Although the ticket module does work for these "projects" it would be nice to have a module dedicated that would allow us to put tickets together under a Project. For example:
when we do a Business equipment overhaul we have to create multiple tickets to track different…23 votes -
Add DEFAULT option for MERCHANT SURCHARGE FEE on Invoices alongside TAX field, below SUBTOTAL field.
This is now legal to do in all 50 US states. We paid over $15k in merchant fees last year. I'm done with it. Please add the option to auto-add this total to invoices by default, with the option to waive it if paying with cash/check.
23 votes -
Option to Email paid invoices Automatically or via trigger in Ticket Automation
Hello Team,
99% of our customers prefer to be emailed the paid invoice and/or receipt.
An option or trigger(Ticket Automation) to automatically email our customers the paid invoice and/or receipt would greatly increase our efficiency.
The paid invoice is currently automatically emailed when a customer pays via the customer portal but not when payment is manually completed in-store or over the phone.
This option would save us from doing a ‘Bulk Action’ selection to email the invoice at the end of the day which doesn’t always happen which then results in extra work as our customers usually request the paid…
23 votes -
Combine 'Problem Type' ticket field with 'Custom Field Type' field
This would make more sense in the process of filling out a new ticket
22 votes -
Colour coded ticket status
On the main Tickets list it would be nice to have the ability to colour code the status of each ticket. This way it would be easy to see, at a glance, what tickets were New, In Progress, Waiting on Customer etc.
I.E. if all new tickets were Shown in RED easier to quickly see which jobs hadn't been started.
22 votes -
Easily Reorder Issue types
It would be nice if we could easily reorder or even group custom ticket issue types, and other customizable drop down lists
22 votes -
Bundled Item Labels
It would be really nice if I could print labels for my bundled inventory items...
22 votes -
Allow multi-column worksheets.
I suggest that if worksheets get over a certain length that they should be split into multiple columns on the page, especially if there are no other worksheets on the page. This could either be an automatic feature or perhaps an option that can be set when creating the worksheet or ticket. Currently the only option is to create multiple worksheets so that they will be in separate columns.
22 votes -
Splitting Purchase Orders
First forgive me if this has been suggested somewhere else, but it gets rather daunting searching all of these even with the search function.
I when I place orders with some of my distributors I will not always receive a whole purchase order in one shot. Most of my orders will have to be $1000 to get free shipping.
With that being said if I have 20 line items on one purchase order my vendor will usually break that up into 4 or 5 invoices. All being shipped from different warehouses and being billed separate. So in repairshopr I have…22 votesI like it – I adjusted the wording slightly, hope that is ok
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Improve xero Sync ability
Hey Guys,
It might be worth talking to the guys at www.wise-sync.com
We use them in another business and their sync integration from our PSA to Xero is fantastic! Does everything. Purchasing, inventory, invoices, etc etc.Would allow you to really step up your integration
22 votes
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