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Easily Reorder Issue types

It would be nice if we could easily reorder or even group custom ticket issue types, and other customizable drop down lists

8 votes
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Matthew shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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  • Keith Page commented  ·   ·  Flag as inappropriate

    I would suggest the poster change this request to the following:

    Allow consistent re-ordering ability of all lists in all location.

    From worksheets, to email rules, to ticket custom fields;

    repair shopr is full of lists and full of ways to reorder some and no way to re-order others. All lists should be review and a consistent interface element should be added to make them all function in a similar fashion.

    a secondary task should be the ability to rename all things. Elements should all have internal ids so their names are simply attributed that you can change without unlinking them.


  • Phil Barnfield commented  ·   ·  Flag as inappropriate

    Ok, will take that onboard. I know you guys amended the Vendor List to sort alphabetically and also other elements, so I assumed it would be easy enough to make that default. Surprised that all dropdown options are not displayed in alphabetical order, would make life sweeter :-)

    Obviously custom sorting would be more complex....

  • AdminTroy (Founder, RepairShopr) commented  ·   ·  Flag as inappropriate

    Hasn't been implemented because it's going to take someone a full day of work, a similar amount of time as adding a medium sized new feature (with more votes).

    It has a reasonable workaround - copy out, edit, paste back in (with commas) and click the x to split into tokens.

  • Phil Barnfield commented  ·   ·  Flag as inappropriate

    I also agree. Why hasn't this been implemented yet? Default alphabetical sorting with ability perhaps to custom sort??

    Phil @ PC Clinic Technologies Limited

  • tech commented  ·   ·  Flag as inappropriate

    YES!! This would make life much easier and make more sense. And/or make an easy way to alphabetize the list without having to delete them all and re-add them in the order you want. very tedious. I am guessing this also may affect tickets already created with those types. What happens to them if you delete one later on and readd a new one in the correct order? Probably best to just leave them alone after initial setup?

  • jeff commented  ·   ·  Flag as inappropriate

    This would be fantastic. As it is, we can add as many as we want, but some custom statuses are similar and should be grouped together in the drop down. When a custom ticket status is created, it appears in a gray box that looks like it might be draggable (to reorder the items) but it is not.

    As it is, to create our own order we must delete everything there and re-enter in the order we want them to appear in the drop down list.

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