General
3764 results found
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Integration with LogMeIn Rescue Remote Support Software
LogMeIn Rescue is long standing Remote Support Software used by many companies both small and large. They have an API available here https://secure.logmeinrescue.com/helpdesk/integration/apis.aspx for integration. This would allow the data between LogMeIn Rescue to be synched into RepairShopr for quicker, easier management of clients. I think this would be a great addition to RepairShopr and in my case make it a completely fluent streamlined system.
20 votes -
add a parent/child ticket system for business accounts with bulk repairs
We deal with corporate accounts where there will be anywhere from 10 or more laptops or other devices dropped off at once. Rather than creating a ticket for each one under that business account, it would be easier to add multiple units per ticket, so that there is one contained place the customer can see all their repairs.
20 votes -
Outbound CID call tracking
As we know, tracking communication is CRITICAL for organization and professionalism; not to mention to cover our @$$, haha. And I've got to say - the inbound CID lookups that post to the customer and ticket pages are AMAZING. They give us a clear and easy understanding of a call coming in. WOW!
BUT... What about OUTGOING CALLS? Sure, we really try to make sure to put in an update every time we call to recap what the call was about, but it would be immeasurably helpful to have our calls out to be tracked just like the incoming calls…
20 votes -
Canned responses to Leads and Customer windows
It would be nice to send canned responses straight from a Lead when you open it to process. Or make a customer and send a canned response from the Customer window.
This way we would not have to create a ticket to send canned responses or we wouldnt have to use estimates, because we are using canned responses to send estimets to customers.20 votes -
Invoice Read Receipts
Have emailed invoices show when a client has opened the message so we know that it is being received and not sent to junk. Similar to how Freshbooks allows you to see exactly when an invoice has been viewed even if it's more than once.
20 votes -
Open estimate reminder, please
Please can you build a open estimate reminder just as you have that send auto emails to customers that haven't paid for invoices.
So if a customer hasn't approved a estimate the system will send them reminders too.
20 votes -
Integrate POs into Amazon Purchasing Systems
We order alot of parts on Amazon. We use an Amazon Business account. I would love to see you guys integrate the Purchase Order system to purchasing on Amazon. They have already integrated with many systems - http://www.amazon.com/b/ref=br_imp?_encoding=UTF8&node=11339375011&pf_rd_m=ATVPDKIKX0DER&pf_rd_s=desktop-billboard-4&pf_rd_r=0N68VEHDDE4WW7XS2WXE&pf_rd_t=36701&pf_rd_p=2073948102&pf_rd_i=b2b-desktop
20 votes -
Returns for Parts (Not inventory)
The new returns system for Inventory looks great. I think a good idea would be to implement the same type of system for Special order Parts that are not inventoried.
20 votes -
Pulseway RMM Integration
Pulseway is very affordable and powerful RMM tool with the best mobile apps that you can find for any RMM tool today! (believe me I've tried almost all of them). More info here -> https://www.pulseway.com/
Now after just recently releasing REST API v2 there are tons of possibilities with easily integrating it to RepairShopr. Pulling Assets, creating tickets from alerts are some of the obvious ideas.
Detailed documentation on their API can be found here -> https://www.pulseway.com/restapi/
Anyone else likes Pulseway? Any other ideas of integrating it with RepairShopr?
20 votes -
Custom Invoice Numbering for Multi Store
We are trying to implement this in multiple sites. We have been setting up the QB sync and are worried that at some point there will be a major sync issue when two stores come upon the same invoice number. It would be very nice to have the ability to customize the invoice number to something like XX-### that way we're assured all sites will never hit the same number.
20 votes -
Custom Worksheet Order on Tickets
It would be very nice to be able to specify in which order the worksheets auto populate on tickets. For instance if we have a virus removal the ideal order for us would be Diagnostic, Virus Removal, Final Checks, and Closeout.
However by default they automatically populate in an order such as Closeout, Diagnostic, Final Checks, Virus Removal.
This can make our tickets seem very cluttered and disjointed because our workflow is out of order.
20 votes -
bulk disable of inventory items
It would be nice to be able to utilize the check boxes on inventory items and be able to hit disable and have it apply to those selected items instead of one at a time.
20 votes -
Allow customising device widget steps.
I'm trying to add laptops to the device widget but there are steps that are irrelevant such as "select your network". Also the issues for laptops are different than the ones for phones. It'd be cool if we could create customised steps.
20 votes -
improve on recurring tickets scheduling options
The recurring ticket feature is unfortunately not useful to us in the
current state.
Most of our appointments occur for instance on the second Monday of each month from 1:00 PM - 3:00 PM
Just selecting weekly/monthly/bi-monthly etc. and a date when the ticket should run is not going to keep the tickets properly synched.Thanks
20 votes -
Post the Messages that are Emailed with Estimates/Invoices as Public Ticket Updates
We would really Love the ability to turn on or integrate the option for Auto posting Emailed Estimate and invoice notes, to auto link to the Ticket they reference, whether in a comment or a silent update.
Currently they just go to the customer profile, under the Communication log.It would be so helpful to have this go to the ticket it was sent from and attached to (for both estimates&invoices) for reference, and for projects in progress.
As there is no mention to it on a ticket, say for example a different tech starts the project , or is…
20 votes -
integrate Venmo as an APP
Allow accounts to use Venmo
20 votes -
Disable customer replies on invoices
Is it possible to disable customers replying to invoice emails? For instance, I invoice a customer and then they reply to it, instead of it showing as an unread reply on the invoice screen, it creates a new lead?
20 votes -
Select customer “Ship to” on Estimates and Invoices
It’s great that you can add multiple locations in each customer, but unless for us if we cannot select the ship to for Estimates and Invoices.
20 votes -
Yubikey as additional 2FA
Will you please add the ability to use a Yubikey as an additional 2FA option
20 votes -
Followup - To Do system for entire staff
Hello~
It would be great to be able to keep an entire team up to date on any special "to-do's" or "follow-ups" that are required. Think of it like a pin up/sticky note system that your entire staff can easily see and update.
Currently, we can only setup reminders for ourselves... as good as we all are... sometimes having other's be able to see these reminders can help get task done if someone falls behind.
The more collective we are... the better we are~ Kind of like the Borg :)
19 votesAppreciate the suggestion. Is the main change that you’d like to see everyone’s reminders in one place? Or would this be a different feature all together?
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