Combine 'Problem Type' ticket field with 'Custom Field Type' field
This would make more sense in the process of filling out a new ticket
Yes. that is a good idea. Makes sense.
Nick Fratangelo commented
I totally agree with this and actually did a quick search to see if anyone else had suggested this feature before I suggested it. I agree it feels like the two fields should be directly linked so that when I choose the problem type the custom ticket fields should directly relate to the type of problem I am selecting. would make that whole work flow much better and would force my techs to fill in custom fields I deem required.
Yes, I would agree that this feature would be amazing to have.
Michael Johnson commented
I think I like this idea. I would like the ability to have check boxes next to problem types so I could select multiple problems for some computers.For instance, if a computer had a DC Jack Broken PLUS broken plastics PLUS virus infection PLUS a known bad hard drive
Albeit, this computer probably wouldn't be worth fixing, but it would be nice to have a specific recording of the problems it was checked in for.
Dayna Levy commented
Yes currently i have create the ticket title (usualy the device model and colour) and then i have a custom field that say the Device and Colour so that it shows on the print out otherwise it doesnt show the device