General

  1. repairshopr should have whatsapp integration

    repairshopr should have whatsapp integration. Send customers whatsapp notifications instead of sms or both.

    33 votes
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    11 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add "Ticket Worksheets" to PDF/Print drop downs on Tickets

    We recently stopped having ticket worksheets at the bottom of tickets, in an effort to save paper. We only need to print out ticket worksheets once in a while (for customers to review or walk through). However, without the tag added to ticket templates, there's no easy way to print the worksheets.

    A simple and efficient way to accomplish this would be to add a print out of the ticket worksheets as a single document; which could be Cloud Printed or PDF Rendered from the same drop downs that already appear in the tickets section.

    Could you please add "Ticket…

    33 votes
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    started  ·  12 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Wordpress - Sync Users (Customers) Integration

    Is there a way to sync the users in RepairShopr with WordPress users (say as a customer role)? That way our customers can log into our Woocommerce based WordPress store using their credentials from RepairShopr and interact between both easily. This could also be extended so that the website integration form could pull down the user details if they have logged into the wordpress site already making the creation of tickets faster.

    32 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add the ability to add more fields to the 'devices widget'

    Let us put, for example, manufacturers, etc.

    This would let people select that they had a mobile phone, then the manufacturer, then the model, IE,

    Mobile > Blackberry > Blackberry Bold 9000 > Black > Orange > Problems

    31 votes
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    under review  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Develop the wiki more

    We would like to see some development on the Wiki. It is just screaming to be used for general client specific documentation. If we could have an editable template(s) to apply to all clients, and fill in the information, I would be in love. Easy image uploads for pictures of equipment as well. We also need this information to be secure with at rest encryption.

    31 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Hidden Comments to specific employees (notification)

    It would be great if we could change the To field in the hidden comments section. To either send it to one or multiple employees. It would also be beneficial to be able to create specific groups and select them to send to as well.

    Too many times I want to alert a specific person of a ticket that needs attention and to include instructions, but the hidden comments get alerted to everyone in the company which makes them tend to ignore them since it's not for them more often than not. The only other work around I see is…

    31 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. add leads manually

    Add an "add new lead" button
    - we would use this for customers that have called, but not worth fully adding to the customer database
    Currently we are emailing them in, which works, but its weird.

    31 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. provide the option to set if prices are VAT inclusive or exclusive

    All the invoices are calculated as inc VAT but I want ex VAT. Is that possible?
    i.e. if I put £1000 as the cost of the repair then I want the invoice to be £1000 + VAT (£1,200 total).

    At the moment if I put £1000 in it changes it to £833.33 + VAT (£1,000 total)

    30 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Shopify already!

    This was brought up before, but I think needs revisiting since the last post was marked complete "questionable).

    Integrate Shopify. Shopify is too big to continue to ignore. Sure Woo still dominates but Shopify is now running close second after passing Magento in 2018. (source: https://www.cloudways.com/blog/top-ecommerce-platforms)

    Many RS subscribers need two-way sync with RS inventory, POS and eCommerce. Both APIs from RS and Shopify are out there ready for action. RS is a great product and we love it's diversity, but it really falls short ion this area. Zapier is limited for RS as well.

    It's time!

    30 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Update Subject in New Ticket Comment

    When doing a new ticket comment it would be great to be able to add to the subject. I like to add notes after talking to the customer about who the repairs or going. Ideas of some things I would like to add are (new note, repair update note, etc.) or maybe add 2 or 3 items that we could customize to are needs.

    30 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add software product keys to an asset

    When installing e.g. MS Office or AV software there is nowhere to record the product key that associates it with the asset it was installed on.

    Currently we put it on the ticket but searching the tickets for it is a time drain. We also put it on the account details but it gets messy.

    30 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Customer Portal - Asset Manager

    Currently customer can only "view" the asset tag number and brief title of the asset in the customer portal. This is really not worth much to the customer. The functions that our corporate clients would like to see is the ability to click on the asset and see the full asset details and see the ticket lists associated with the particular asset.

    30 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Minimum Labor Charge

    Would be good to have an admin option that would automatically round up the invoice to a "Minimum Charge"

    For example, we have a $55 minimum charge for Helpdesk jobs no matter the time taken. So if we add 15 mins which equates to $32.50 on our normal rate. It should round up automatically to equal $55.

    30 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. merge button on ticket page for merging multiple tickets at once after you have selected them

    Can you make us an option to merge multiple tickets from the ticket page. Maybe like put an option under bulk actions or just make a merge button to click after selecting multiple tickets.

    30 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Device checkin, multiple issues at once

    Hi there, would you guys be able to add multiple issues per device checkin? At the moment, when we take in a device it will only let us select one issue (battery, screen, chargeport etc)

    We quite often have devices that have multiple problems, like the speaker, screen and battery need replacement.

    I suggest you change the issue screen to be a checklist instead of just picking one problem.

    This isn't a major issue, just something that could make an improvement :D

    29 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Checkout Module for our own assets

    The idea is we would have things like our van, ladders, toolkits, etc. as assets in this module and we could add them to field tickets/appointments as necessary and the quantity would reflect that for the duration of the appointment but be available both before and after.

    Just a QoL module that will help keep us from scheduling service calls where those assets are needed over the top of one another.

    29 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  17. Ability to add "Parts" to a "Purchase Order"

    Currently Parts and Inventory are completely separate areas of RS
    - This is great, except we often buy One off parts (Parts) and inventory (Purchase Order) on the same Supplier Order.

    In a part order - would be awesome to have a drop down menu (totally optional) of purchase orders (that have not already been ordered) that a part can be added to
    - so the totals on the purchase order match the supplier invoice.

    29 votes
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    planned  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. UPGRADE to the PROGRESS PANEL on Tickets to show any DEPOSIT and/or PAYMENT

    We heavily use the “Progress” panel (on tickets) to see where we’re at on a job. But two big things are missing: who’s the tech that did that step (diagnosis, invoiced, etc) and was there a deposit and/or payment taken? We’re constantly having to scroll down just to reference the tech who made a specific comment. And, we take deposits on repair work, which is about 75% of our tickets, so it would be nice to see a Deposit bar on the Progress panel, too. I’ve made some simple additions to the Progress panel that I think would really help…

    29 votes
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    13 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Asset Manager

    Could you please look at adding, or changing the Asset Name field, to auto generate an Asset number?
    Also can we modify what/how the asset label is printed out?
    We are wanting a way of uniquely identifying every asset without having to have a manual system of doing so (ie giving every device a name). The reason this has come about is that we have businesses with multiply assets and when searching assets to add to a ticket you can only search by name and this can be problematic if the names are not unique. We want to be able…

    29 votes
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    under review  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. VAT Margin Scheme

    There needs to be an option to satisfy the VAT Margin Scheme in the UK. The scheme allows businesses to calculate VAT on the profit only of second hand goods. The only fix at the moment is to extract the incorrect data from RS and manually amend the details. It means that you can't get real time profits in RS. Would make life so much easier if this option existed.

    29 votes
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    under review  ·  15 comments  ·  Flag idea as inappropriate…  ·  Admin →
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