RMM - Ticket Automations - Create ticket automatically from RMM alerts using Ticket automations
It would be very useful to be able to create tickets automatically from RMM alerts such as Watchman Monitoring. This would allow us to create automations that would see particular Alerts from any RMM and send automated responses and create a ticket all in one action. Without having to first go to the RMM Alerts and turn the Alerts into a Ticket....This would be a huge time saver.
It would also be nice if once a ticket was created from an RMM alerts that the Alerts in that window would become hidden automatically to cut down on confusion and clutter.
This already works in Syncro, if you are an MSP maybe take a look at that. (www.syncromsp.com)
In the meantime we'll work on a way to get other MSP features into RS..
We need this function as it is very important to MSP organizations.
Amy M commented
Being able to set which alerts automatically generate tickets would be fantastic. Then, anything urgent will be brought to our attention in real time right inside the RS ticket screen.
Ryan V commented
With the new ticket automation feature, this would be great.
We could automate contact with customer about fixing issues defined by RMM checks.