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  1. Importing Tickets

    I have been subscribing to RS for nine months but am still struggling to go live and make the switch from my current system. I need to ensure RS can do everything I need - or else be confident I have a satisfactory workaround before I go live. RS has some great features and major benefits but also some worrying flaws or omissions (albeit relatively minor) which I must be confident can somehow be resolved and tested in order to pull the plug on the old system.

    It is extremely reassuring to see that I can export ticket data to…

    1 vote
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    • Stock inventory website integration widget

      So I have people from around town, usually people from phone carriers that I've befriended calling at least once a day and asking if I have parts on hand so they can send me a customer. I don't mine talking to them, that's more business! But one of the employees from one of the carriers said I should just send her a list of all my parts I have on hand every day. Although I could do that with reports, that would be kinda challenging every day or so.
      I had the idea, what if there was a way to…

      1 vote
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        I’m going to mark this as complete because you can realistically do this today with our free woocommerce integration on a wordpress site.

        Let us know if you think it’s missing something important!

      • Correct rotation of signature sections on IOS.

        We use an iPad in the Square stand in our shop, along side a traditional computer. Today, working with my son and daughter, I discovered a frustration they were having on using the iOS app. Specifically, there are a couple of times when the app changes to portrait mode and makes the signature panel completely unusable.

        This occurs up on creation of a ticket when the customer is asked to sign, or on accepting a payment (not CC) when it goes to the signature panel.

        What happens on these screens is that the screen rotates sideways, but there are no…

        3 votes
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        • Invoice Email Subject Customization

          We really need the ability to change the Email Subject for sent invoices. We need dynamic variables like Invoice number.

          Right now it just says "Company Name - Invoice Attached"

          If you send multiple invoices, the client can miss the additional ones if they have conversation view on. This also adds new ones to old ones, and again the client may miss it.

          We need it to have the invoice number in the Subject so that each and every one will be custom. We are able to do this in Quickbooks or Freshbooks.

          47 votes
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            This suggestion was more about us needing to improve the subject instead of have it be customizable – we have added the invoice number and even the ticket reply tags in case there was a ticket attached. If you still want to make up your own subjects let’s get a new suggestion open for that vs just improving the subject like we’ve done here.

          • Just thanking you for AutoPrintr

            This lil app is fantastic! We now instantly get the forms we always print without any extra hassle. (And manually printing the forms has always been a 1-2 minute hassle with cloudprint)

            Thank you so much! Keep up the great work!

            1 vote
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              1 comment  ·  Admin →

              Hey! I know this is a late message by any standard, but thank you for the feedback! I shared your message with the rest of the team.

              Have a great day!

            • Worksheets visible on Client Portal

              From what I can see, clients can only see public worksheets if they do "PDF" view. Then the worksheet is buried under the comments. I would like to see it visible on the clients site. I think this would be a good way to keep them updated on where their computer is at in the process.

              7 votes
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                completed  ·  0 comments  ·  Admin →
              • low stock ordered -take

                Subtract the number of items on POs marked as Ordered/Checkin when populating new POs with the low stock button.

                For instance I want 5 SSD 250 drives, I
                I want to reorder when i'm at 3.
                I sell 2 run a PO with low stock and it populates with 2 I place the order with my supplier.
                I sell 2 more while that first order is still on it's way, i populate my POs now it's asking for 4.
                I order 4 more from my supplier. Now I have 6 coming and 1 left in stock.
                I sell 2 more,…

                4 votes
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                  1 comment  ·  Admin →
                • Make a minor change to Marketr

                  On the Marketr page, there is an option for a Marketr post that is scheduled for the future to "Send Now". Please make it so that if that button is clicked, it asks for a confirmation. I was planning to send a test email on a newsletter, and clicked that button instead, and sent my newsletter to all my customers. Fortunately, I think the newsletter was finalized, but a confirmation on that button would help avoid embarrassing mistakes in the future,

                  3 votes
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                    completed  ·  1 comment  ·  Admin →
                  • Customize estimates and invoices

                    It would be nice if we could delete the "Item" column in the Estimate and Invoice template. We don't want that column. This column contain the part number of our product and we don't want our customers to know what is the part number of the product.

                    With the part number, people can find easily on Google the product, so the product's price.

                    5 votes
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                      This is simple to do yourself, you can use CSS to hide a specific column in the table. Here are instructions for hiding the “first” column:

                      Add this style in the code editor in the area

                      .invbody-items tr td:first-child { display: none; }

                      And in the html area delete this:

                      
          Item
         
                    • Complete RepairShopr Backup

                      I would like a way to backup everything in RepairShopr. Automatically (say - to something like DropBox).

                      There are so many scenarios (accidental deletion, RepairShopr glitch, disgruntled employee, etc) where it would be incredibly valuable to have regular and multiple versions of the data in RepairShopr.

                      The invoice, estimates, templates, tickets, reminders, calendar data, worksheets, inventory, customers, internal wiki data, customer wiki data, attachments, time clock, custom contact fields, etc - are all things that took a large amount of time to enter and develop over time. I know there are some exporting functions, but there is nothing like having…

                      23 votes
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                        We added a paid add on for this – it’s in the app center.

                        It costs money due to the high server load and disk space usage.

                        Feedback welcome!

                      • Ticket Automation - Feature Request

                        Ticket Automation is awesome! Would it be possible to add the ability to act on and change the priority though?

                        This way we can automate a few things a little better as far as pushing things up and down in priority. We are currently using Ticket Automation to automatically push tickets to a pending recycle status if we haven't heard from the customer in 30 days. Unfortunately since we cannot specify how statuses sort in the ticket area, I'd love to be able to also set the rule we have to change those recycle tickets to low priority to get…

                        0 votes
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                        • product bar codes

                          It would be great to include the vendor PO# on the product bar code label. This would help in processing RMAs by giving the vendor purchase details.

                          1 vote
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                          • multi items on tickets

                            customers bring more than one device, could we have multi items on tickets rather than just been able to have one item one ticket.

                            1 vote
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                            • Single-Use Checklist on Ticket

                              The new[ish] ticket worksheets are great. However, there are a lot of times when I want to add a quick checklist on a ticket that won't be reused again. Being able to create a checklist in a single ticket would be great. Being able to do more than just checkboxes would be nice, but even just checkboxes would be fine.

                              19 votes
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                              • Ticket reminders / notification for Stale tickets

                                I'm trying to solve an issue we have with some tickets getting stale.

                                It would be nice to have some automated message or email sent to the Tech to remind them they have a ticket that hasn't been touched in a certain amount of time (ideally for ticket that are "waiting on customer, or "in progress" for too long).

                                It would be nice if we had an option to set a reminder on a ticket. similar to how its done with contracts. (ex. if you are waiting on customer, maybe you'll set a remind to check it in a few…

                                3 votes
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                                • Zapier. Oh God... Open the Zapier Floodgates. AUTOMATE ALL THE THINGS.

                                  You want to mark 'COMPLETED' to a huge percentage of ideas in this feedback forum? Open the Zapier floodgates.

                                  There are some conversations around here talking about getting Zapier to do stuff with other things like Contacts, Slack, etc. While nice... those things only scratch the surface and only help those of us that use those specific services.

                                  What about using Zapier to integrate Repairshopr WITH REPAIRSHOPR.

                                  The possibilities are absolutely endless.

                                  Trigger:
                                  - New ticket created by ABC Company.

                                  Possible Actions:
                                  - Email the customer saying a new ticket is opened. Right now, if email is selected, when creating…

                                  29 votes
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                                  • AutoPrintr Duplex

                                    AutoPrintr does not support duplex printing.

                                    We like to give our customers one piece of paper, the invoice on the front and all the ticket notes on the back. This saves a lot of paper.

                                    We tried overriding on a Brother printer by setting duplex to on in the preferences. We also tried the duplex override via the web interface.

                                    1 vote
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                                    • Ninja RMM integration

                                      Integrate with Ninja RMM

                                      64 votes
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                                      • Idle Ticket Notification

                                        Hi, is there anyway for repairshopro to trigger a notification if a ticket status has stayed in one status for too long? For example if a ticket status stays too long with New status after 1 day, a pop up would come on. Also it would be nice to have option of pop up notification instead of text or email.

                                        5 votes
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                                        • Inventory pictures (without woo!)

                                          I would LOVE to have pictures of my products in my inventory, and I loved how it was executed with the woo commerce support.

                                          BUT.

                                          Woo commerce is the devil, in my humble opinion, and I have gone a different direction. In doing so, I now have no lovely pictures of my inventory. So how about giving those of us who are anti-woo the same capabilities as those who are willing to bow at the altar of woo?

                                          ...And it would be even more lovely if we could get those pictures in thumbnail form on the POS buttons.

                                          1 vote
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