General

  1. Comminication Box Update

    The default communication box is too small. It is hard to enter in text and be able to edit without adjusting the box each time.

    As the default is always set to private. Have to change each time to update the customer.

    10 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Ability to track time on multiple tickets simultaneously

    The ability to have the ticket timer running on multiple tickets at the same time would be a god send. Constantly having to start/stop timers while switching between working on bench systems is a real hassle.

    5 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. create some sort of middle-ground pricing.

    I'm starting up my computer repair business (again). I love the 30 free tickets a month but what happens if I get busier in 3 months and have 40 tickets? There's no in-between pricing - either 30/free or over 30/$99 per month. Just a thought.

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Sync purchase orders with Xero now that Xero supports it

    I know this was posted earlier but as it was not supported by Xero at the time it was declined, It is now supported with Xero so we would like to integrate the purchase orders in Xero with the purchase orders in RepairShopr and sync them.

    120 votes
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    25 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Splitting off tickets from a comment.

    Would be nice to be able to split off a comment or series of comments onto a new ticket from an existing one. Sometimes, when working on a project, one thing will lead to another which ends up being a new and totally separate project from the existing ticket. But there's no good way to quickly copy the documentation from the existing ticket to the new one. Being able to start a new ticket from an existing one and then select any comments or items (timer entries, charges, etc) to be moved over into that new ticket would do wonders…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. add a function for customers to draw their unlock pattern

    We deal with mainly cellular repairs and the whole point of integrating repair shopr in my business was to reduce papertrials, however this is not possible as i would need customers to be able to draw their unlock pattern on screen.

    If you guys could make way for this, would be awesome!
    thanks for the great work

    46 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Toggle on/off Ticket Timer Meta info

    It would be great to be able to toggle on and off the Ticket Timer meta data as we find it causes confusion with some of our clients.
    If we could toggle on or off the Tech name, date and time, and only display the timer info

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  8. Improve Logo print quality

    Please improve the logo print quality on invoices, tickets etc..

    (As reference see the print quality for the same logo image used in, for instance, Xero Accounting)

    25 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. add ticket worksheets to customer portal

    if the ticket worksheets could show on the customer portal when they log in it could be useful to let the customer know a brief outline of tests already carried out and work needed at a glance

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. stop parsing phone numbers in the email body causing tickets to be incorrectly assigned to a different email address

    When a ticket comes in via email from an employee of one of our business customers who is not yet established as a contact, your system automatically creates the ticket under the email address of the primary contact, causing us to reply to someone other than the person that submitted the ticket. This confuses the customer who is the primary contact and did not submit the ticket, causes the person who submitted the ticket to not receive a reply, and makes us look like idiots. I'm told by your support team that this is due to the employee's email signature…

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. Round Up. No Per Minute Billing for On-Site Service Calls.

    Our onsite service calls are billed 1hr min then per 15 minutes thereafter. We are using the time in and time out feature and when we run an invoice, it’s per min billing. There is no easy way to change the time to round up for billing.

    We are not super stringent to 1 minute after but about 5min over we round up to the ¼ hour. It’s become a billing nightmare trying to get this adjusted.

    I have not found a convenient way to do this yet, Any ideas?

    Billy

    12 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. POS referred by

    so we do a lot of repairs "on the spot" and thus use the POS for many sales. though when we are taking people's data there is no "referred by" option, this option would save us heaps of time & help us immensely with our marketing campaigns.

    30 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Ticket date on ticket list

    It would be helpful to have a ticket start date show up on the main ticket list.

    12 votes
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    completed  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Estimates and Invoices not showing the margin unless a Global Admin - Bug Fix

    When delegating permissions to other users, even if you give them full permissions they cannot mouse over the total and see the total profit for the estimate or invoice unless you make them a global admin. This makes it hard to work out the margin on an estimate or invoice or risky to make all users global admins.

    Logically if the user has cost price permissions this function should work.

    15 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Update this FAQ, because it may be outdated: http://feedback.repairshopr.com/knowledgebase/articles/278074-can-i-create-a-deposit-in-repairs

    No matter what I try to change or add, I do not see a button for "take deposit" on the ticket info section. We desperately need an easy way to take a diagnosis deposit and apply it to later charges.

    4 votes
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    completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Improve some of the older features

    There are a tremendous number of features offered in RS and the very core of them are fairly well rounded and fully implemented.

    There are also almost some other features that seem like they are do for some upgrades.

    There is tremendous potential in things like;
    - Ticket Automation
    - Widgets
    - Ticket
    - Worksheets
    - Stock tools
    - Reports
    - Templates
    - Custom fields
    - Website Integrations

    Many implementations could use some simple upgrades like:

    The "Device Repair" widget starts with an option to pick a model and has no option to start with a device manufacturer. This is…

    22 votes
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Since this suggestion is for multiple features, we can’t really manage it in uservoice like other suggestions.

    I’m inclined to just delete the post and have these individual items get their own post (so they can get votes/status updates/etc) – but it’s a hot issue so I’ll just mark is as completed and leave it.

    If you are considering commenting and adding another small thing you want us to fix before adding more new features, stop.

    Go submit a separate idea for it so it can get votes. That’s how this system works..

    Marking complete because we’ve heard you, and understand your desire. We are not going to prioritize these examples to be worked on immediately because that isn’t how our roadmap works – but it will be considered as we schedule future work. (as usual)

  17. Add Item/Invoice name to Recurring Invoice Report

    Would it be possible for the name of the invoice to be added as a column to the Recurring Invoice report? Otherwise it's pretty confusing to see a customer name and a potentially random figure attached without context to what they're actually being billed for.

    Thanks,

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add pdf and print buttons to refurb page

    Add .pdf and print buttons to refurb page just like in a customer purchase. Would eliminate several steps in printing labels after finishing a refurb.

    15 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. Recurring Tickets Display Screen

    When I go into the recurring tickets report, the screen shows the Ticket Number, the date it was created, and the next scheduled run date.

    I would like to see the client name on this screen. I use tons of recurring tickets, and I now have to hunt for the ones I am looking for and it is very tedious.

    Thank you!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Edit Ticket Receipt Template

    Please add edit of regular and small receipt ticket template. Thank you for your time and all hard work thus far, significantly superior software folks. Thank you.

    50 votes
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    12 comments  ·  Flag idea as inappropriate…  ·  Admin →
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