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  1. Round Up. No Per Minute Billing for On-Site Service Calls.

    Our onsite service calls are billed 1hr min then per 15 minutes thereafter. We are using the time in and time out feature and when we run an invoice, it’s per min billing. There is no easy way to change the time to round up for billing.

    We are not super stringent to 1 minute after but about 5min over we round up to the ¼ hour. It’s become a billing nightmare trying to get this adjusted.

    I have not found a convenient way to do this yet, Any ideas?

    Billy

    12 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. POS referred by

    so we do a lot of repairs "on the spot" and thus use the POS for many sales. though when we are taking people's data there is no "referred by" option, this option would save us heaps of time & help us immensely with our marketing campaigns.

    30 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Ticket date on ticket list

    It would be helpful to have a ticket start date show up on the main ticket list.

    12 votes
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    completed  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Estimates and Invoices not showing the margin unless a Global Admin - Bug Fix

    When delegating permissions to other users, even if you give them full permissions they cannot mouse over the total and see the total profit for the estimate or invoice unless you make them a global admin. This makes it hard to work out the margin on an estimate or invoice or risky to make all users global admins.

    Logically if the user has cost price permissions this function should work.

    15 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Update this FAQ, because it may be outdated: http://feedback.repairshopr.com/knowledgebase/articles/278074-can-i-create-a-deposit-in-repairs

    No matter what I try to change or add, I do not see a button for "take deposit" on the ticket info section. We desperately need an easy way to take a diagnosis deposit and apply it to later charges.

    4 votes
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    completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Improve some of the older features

    There are a tremendous number of features offered in RS and the very core of them are fairly well rounded and fully implemented.

    There are also almost some other features that seem like they are do for some upgrades.

    There is tremendous potential in things like;
    - Ticket Automation
    - Widgets
    - Ticket
    - Worksheets
    - Stock tools
    - Reports
    - Templates
    - Custom fields
    - Website Integrations

    Many implementations could use some simple upgrades like:

    The "Device Repair" widget starts with an option to pick a model and has no option to start with a device manufacturer. This is…

    22 votes
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Since this suggestion is for multiple features, we can’t really manage it in uservoice like other suggestions.

    I’m inclined to just delete the post and have these individual items get their own post (so they can get votes/status updates/etc) – but it’s a hot issue so I’ll just mark is as completed and leave it.

    If you are considering commenting and adding another small thing you want us to fix before adding more new features, stop.

    Go submit a separate idea for it so it can get votes. That’s how this system works..

    Marking complete because we’ve heard you, and understand your desire. We are not going to prioritize these examples to be worked on immediately because that isn’t how our roadmap works – but it will be considered as we schedule future work. (as usual)

  7. Add Item/Invoice name to Recurring Invoice Report

    Would it be possible for the name of the invoice to be added as a column to the Recurring Invoice report? Otherwise it's pretty confusing to see a customer name and a potentially random figure attached without context to what they're actually being billed for.

    Thanks,

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add pdf and print buttons to refurb page

    Add .pdf and print buttons to refurb page just like in a customer purchase. Would eliminate several steps in printing labels after finishing a refurb.

    15 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  9. Recurring Tickets Display Screen

    When I go into the recurring tickets report, the screen shows the Ticket Number, the date it was created, and the next scheduled run date.

    I would like to see the client name on this screen. I use tons of recurring tickets, and I now have to hunt for the ones I am looking for and it is very tedious.

    Thank you!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Edit Ticket Receipt Template

    Please add edit of regular and small receipt ticket template. Thank you for your time and all hard work thus far, significantly superior software folks. Thank you.

    50 votes
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    12 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Serialized Item Stock Takes Issues

    When performing a stock take, there are extreme inconveniences when trying to reconcile what WAS counted versus what RepairShopr is expected.

    For example, RepairShopr is expecting a count of 24 items for our catalog item 'iPhone 6S Unlocked 16GB.' We have an actual count of 22 items. When you click the "Quantity (Details)" link, it takes you to a page of all the items you scanned.

    The issue lies in attempting to reconcile what you have on hand vs what was counted. There is no way to do this all at once unless you either print each item label or…

    8 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    I’m pretty sure we added the detail of all expected/scanned serials to the reconcile page so you can track down what is missing. If you are still finding this tough please do send in those screenshots to support and we’ll prioritize this.

  12. Fix IOS appointment calander

    When trying to create an appointment for a ticket on the IOS app, it won't let me select another day. This bug is on iPhone 6s IOS 10.2.1

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Fix "ticket"on iPhone app

    In the IOS app I cannot create a new ticket because I have a custom field that is required. When I try to create the ticket is says there is a error due to the custom field not being filled out. But the custom field is not on the new ticket section to even fill out (its missing)

    10 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add Employee Clocked In/Out Notification

    It would be nice to get notification each time an employee clocks in or out. That way we know exactly when our employees are available to work when we are not in the office

    18 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. Show associated Invoice on Ticket page

    I don't see any sort of link to the current associate invoice (or invoices) on the Ticket page. This is causing a hassle because I see the ticket charges, but I'm not sure how many of those charges have already been applied to an invoice. The status of 'Add/View Charges' never changes, even after they've been added to an invoice, so I've accidentally created multiple invoices. Can this be resolved?

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. Autoprintr suggestion

    Hi guys,

    Here's a quick note about Multi-store operations and how the current Cloud Print service works;

    When Store A makes an invoice, and Store B presses "Print", it will print to Store A, even though Store B pressed print.

    I would love to see an option where, in AutoPrintr, no matter which store makes the invoice, whichever store *requests* the print, gets the print.

    I would also suggest that for Dymo labels, if possible.

    Thanks,
    Don

    1 vote
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    27 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Change a product instance to another product

    Say I have an iPhone 5C I bought from a customer that is for AT&T. I buy it from them, do the refurb on it, use the parts, and then once the refurb is complete, it goes back into inventory. But say I found out that it can be unlocked later. I have it under the inventory item "iPhone 5C 16GB AT&T" but now I need it to go under "iPhone 5C 16GB Unlocked". There's no easy way to do that. I'd have to delete the item serial from the first inventory item and then manually type out the serial…

    6 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  18. Cannot view all open estimates in customer portal!

    I recently sent 27 repair estimates to a customer and told them to approve/decline in the portal. They approved 8 of them, and there was no activity for another week on the rest.

    Got an email this morning asking when I was going to send the other estimates. Turns out the customer can only see the first 8 in the portal, and there is no "View All" button as there is for Assets, Tickets, and Invoices. I have verified this on multiple browsers and computers.

    Is this normal behavior? I have verified this on multiple computers and browsers. I see…

    3 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Auto Email Receipt of Payment For Online Payments & Recurring

    I don't know if it is already an idea out there, but it would be great to have an email receipt automatically sent to the customer after they make a payment with credit card online or after a recurring payment is processed.

    32 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Collapse individual worksheets

    This is mostly an issue in the app (I'm using an iPad). If more than one worksheet is attached to a ticket, you have to scroll through each worksheet. It would be less annoying if we could collapse an individual worksheet while keeping another open. Also, it's super annoying that every time we update a field, the page refresh takes us back to the top of the ticket. :/ I'm finding the iPad app to be buggy in various, frustrating ways.

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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