General

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. When reloading customers list on android app, it makes duplicate entries

    When you reload the customer list on the android app, rather than just refreshing the list, it loads the list of customers onto the end of the current list

    3 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      1 comment  ·  Flag idea as inappropriate…  ·  Admin →

      This has been resolved in a past update. Please verify that you are on the latest build of the Android app by making sure it is updated via the Google Play Store.

    • Add a button that allows you to go to customer wiki from tickets

      I would like a button on the ticket that allows you to go directly to their wiki page. We are trying to encourage use of it and this would help.

      11 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        4 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Hey everyone, I’m happy to announce that you are now able to easily get to the Customer Wiki from within a ticket. Now all you have to do is click Action > Customer Wiki to navigate there! No more having to jump around!

        Thanks for the feedback around this. Enjoy! :)

      • Profit for estimates calculation

        Kind of like quickbooks used to do.

        I would like a couple of boxes that total the cost, and the profit we would be making on this estimate. Also, it would be handy if it showed a percentage for the profit vs the estimate total so you could also see the markup percentage total for the estimate. This would help a lot for projects we quote.

        7 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          4 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Bundle item search / organization

          A way I can search through bundle items easier to locate a particular bundle i'm looking for. We use a lot of bundles and when our techs go to look up a current price for something, the search for a bundle item is a bit archaic and you have to hit Ctrl-F and hope its on one of the many pages of bundles.

          15 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            4 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Ability to customize the Ticket List view

            When you click on Tickets and it shows the Ticket List, it would be great if there a way to customize the Columns that are displayed. Right now there is a TYPE/BIN that hardly gets used by anyone and I would like to replace it with a column for "Pending Charges" associated with a ticket. See example screenshot: http://repairit.support/public/Ticket%20List.jpg

            20 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Fix estimates so they can be sent to contacts

              Currently estimates are only sent to a primary user. In a multi-level company this just doesn't work. Please make it so they function like a ticket and are send to the contact on the estimate.

              36 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                5 comments  ·  Flag idea as inappropriate…  ·  Admin →

                This was implemented a long time ago but maybe not clear because the communication log still had the “main Customer email” in it.

                We just improved this so it allows you to choose who gets the email and it shows the correct email in the log/history.

                (Will be live later today)

              • Editable field on worksheets

                We use worksheets to do assessment on computers. Sometimes a single ticket will have more than one computer, so it would be nice to have an editable field that we can label each worksheet to identify individual computers.

                1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Consider a cleaner ticket layout?

                  It would be nice if we could have a cleaner layout of the tickets page for something like this?

                  http://i173.photobucket.com/albums/w62/evileagle17/ticket%20layout.jpg

                  so much easier to read with the color coding and with the details right there.

                  116 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    15 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • RS App - button to link-to customer 'web' profile

                    Using the RS mobile view to search for customers is somewhat tricky at times. The new RS App however makes it extremely quick and efficient... problem is, being it's still limited with functionalities, there's much that needs to still take place from the webpage side. (Which is understandable)

                    So suggestion; add a 'Button' in the App, that'll open a link directly to the client/customer profile via browser. That way we can rely in the mobile App to 'search' and if we can't do the next task via App, we can just link directly to Mobile (repairshopr.com) profile of that given…

                    3 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                    • Ticket links in ticket automations

                      I'm creating ticket automations and would like to be able to link to the ticket itself from within the emails I'm sending to the assignee

                      1 vote
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Custom appointment type with custom email Template, Add email Template for Custom appointment types

                        Having custom appointment types is great. It would be much more powerful and useful if we could have an email template that would work with these custom appointment types so you could have custom text for each custom appointment.

                        Like a sales appointment vs. an on-site visit. Or a sales visit vs. a training session. Each could have it's own text that matched the purpose of the appointment type.

                        3 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • Square Integration in Canada

                          Currently, the integration with square does not work in Canada. We would like to receive mobile payments on-site, too. Please support this ticket!

                          9 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                          • Worksheet Organization - One Off vs ReUsable

                            We would really benefit from having one-time use worksheets (for a single client visit/appointment). With this option, we could create a tech, "punch list", which applies only to this particular appointment. Currently, we would need to create a worksheet, which would then sit in the list of worksheets until deleted. This would create a massive list, very quickly.

                            Ideally, we could create one Worksheet list for One-Time use and another for ReUsable/regular use worksheets.

                            Anyone else agree? This would be a HUGE asset for our business.

                            0 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            • Allow to search Product List by SKU

                              Being able to search to input parts based off of SKU would be very helpful. Right now, if I enter a SKU into the search box under Product List, no results come up.

                              1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Add support for multiple branding / Logo

                                We are a repair shop that operates under different brands with one location. We have our online brand, local brand brick and mortar, and then we have our wholesale clients which is offering services to other dealers. Currently RepairShopr only supports for one logo and set of templates for one brand.

                                I was thinking possibly being able to create multiple logos and templates which then would be used based on the customer type. I could assign the brand to the customer then when invoices, emails, customer portal would then reflect that when we interact with the customer.

                                3 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Importing Tickets

                                  I have been subscribing to RS for nine months but am still struggling to go live and make the switch from my current system. I need to ensure RS can do everything I need - or else be confident I have a satisfactory workaround before I go live. RS has some great features and major benefits but also some worrying flaws or omissions (albeit relatively minor) which I must be confident can somehow be resolved and tested in order to pull the plug on the old system.

                                  It is extremely reassuring to see that I can export ticket data to…

                                  1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Stock inventory website integration widget

                                    So I have people from around town, usually people from phone carriers that I've befriended calling at least once a day and asking if I have parts on hand so they can send me a customer. I don't mine talking to them, that's more business! But one of the employees from one of the carriers said I should just send her a list of all my parts I have on hand every day. Although I could do that with reports, that would be kinda challenging every day or so.
                                    I had the idea, what if there was a way to…

                                    1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      I’m going to mark this as complete because you can realistically do this today with our free woocommerce integration on a wordpress site.

                                      Let us know if you think it’s missing something important!

                                    • Correct rotation of signature sections on IOS.

                                      We use an iPad in the Square stand in our shop, along side a traditional computer. Today, working with my son and daughter, I discovered a frustration they were having on using the iOS app. Specifically, there are a couple of times when the app changes to portrait mode and makes the signature panel completely unusable.

                                      This occurs up on creation of a ticket when the customer is asked to sign, or on accepting a payment (not CC) when it goes to the signature panel.

                                      What happens on these screens is that the screen rotates sideways, but there are no…

                                      3 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Invoice Email Subject Customization

                                        We really need the ability to change the Email Subject for sent invoices. We need dynamic variables like Invoice number.

                                        Right now it just says "Company Name - Invoice Attached"

                                        If you send multiple invoices, the client can miss the additional ones if they have conversation view on. This also adds new ones to old ones, and again the client may miss it.

                                        We need it to have the invoice number in the Subject so that each and every one will be custom. We are able to do this in Quickbooks or Freshbooks.

                                        47 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          7 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          This suggestion was more about us needing to improve the subject instead of have it be customizable – we have added the invoice number and even the ticket reply tags in case there was a ticket attached. If you still want to make up your own subjects let’s get a new suggestion open for that vs just improving the subject like we’ve done here.

                                        • Just thanking you for AutoPrintr

                                          This lil app is fantastic! We now instantly get the forms we always print without any extra hassle. (And manually printing the forms has always been a 1-2 minute hassle with cloudprint)

                                          Thank you so much! Keep up the great work!

                                          1 vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hey! I know this is a late message by any standard, but thank you for the feedback! I shared your message with the rest of the team.

                                            Have a great day!

                                          • Don't see your idea?

                                          General

                                          Feedback and Knowledge Base