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  1. RS App - button to link-to customer 'web' profile

    Using the RS mobile view to search for customers is somewhat tricky at times. The new RS App however makes it extremely quick and efficient... problem is, being it's still limited with functionalities, there's much that needs to still take place from the webpage side. (Which is understandable)

    So suggestion; add a 'Button' in the App, that'll open a link directly to the client/customer profile via browser. That way we can rely in the mobile App to 'search' and if we can't do the next task via App, we can just link directly to Mobile (repairshopr.com) profile of that given…

    3 votes
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      completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    • Ticket links in ticket automations

      I'm creating ticket automations and would like to be able to link to the ticket itself from within the emails I'm sending to the assignee

      1 vote
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        completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Custom appointment type with custom email Template, Add email Template for Custom appointment types

        Having custom appointment types is great. It would be much more powerful and useful if we could have an email template that would work with these custom appointment types so you could have custom text for each custom appointment.

        Like a sales appointment vs. an on-site visit. Or a sales visit vs. a training session. Each could have it's own text that matched the purpose of the appointment type.

        3 votes
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          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • Square Integration in Canada

          Currently, the integration with square does not work in Canada. We would like to receive mobile payments on-site, too. Please support this ticket!

          9 votes
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            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
          • Worksheet Organization - One Off vs ReUsable

            We would really benefit from having one-time use worksheets (for a single client visit/appointment). With this option, we could create a tech, "punch list", which applies only to this particular appointment. Currently, we would need to create a worksheet, which would then sit in the list of worksheets until deleted. This would create a massive list, very quickly.

            Ideally, we could create one Worksheet list for One-Time use and another for ReUsable/regular use worksheets.

            Anyone else agree? This would be a HUGE asset for our business.

            0 votes
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              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • Allow to search Product List by SKU

              Being able to search to input parts based off of SKU would be very helpful. Right now, if I enter a SKU into the search box under Product List, no results come up.

              1 vote
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                2 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Add support for multiple branding / Logo

                We are a repair shop that operates under different brands with one location. We have our online brand, local brand brick and mortar, and then we have our wholesale clients which is offering services to other dealers. Currently RepairShopr only supports for one logo and set of templates for one brand.

                I was thinking possibly being able to create multiple logos and templates which then would be used based on the customer type. I could assign the brand to the customer then when invoices, emails, customer portal would then reflect that when we interact with the customer.

                3 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Importing Tickets

                  I have been subscribing to RS for nine months but am still struggling to go live and make the switch from my current system. I need to ensure RS can do everything I need - or else be confident I have a satisfactory workaround before I go live. RS has some great features and major benefits but also some worrying flaws or omissions (albeit relatively minor) which I must be confident can somehow be resolved and tested in order to pull the plug on the old system.

                  It is extremely reassuring to see that I can export ticket data to…

                  1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Stock inventory website integration widget

                    So I have people from around town, usually people from phone carriers that I've befriended calling at least once a day and asking if I have parts on hand so they can send me a customer. I don't mine talking to them, that's more business! But one of the employees from one of the carriers said I should just send her a list of all my parts I have on hand every day. Although I could do that with reports, that would be kinda challenging every day or so.
                    I had the idea, what if there was a way to…

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      I’m going to mark this as complete because you can realistically do this today with our free woocommerce integration on a wordpress site.

                      Let us know if you think it’s missing something important!

                    • Correct rotation of signature sections on IOS.

                      We use an iPad in the Square stand in our shop, along side a traditional computer. Today, working with my son and daughter, I discovered a frustration they were having on using the iOS app. Specifically, there are a couple of times when the app changes to portrait mode and makes the signature panel completely unusable.

                      This occurs up on creation of a ticket when the customer is asked to sign, or on accepting a payment (not CC) when it goes to the signature panel.

                      What happens on these screens is that the screen rotates sideways, but there are no…

                      3 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Invoice Email Subject Customization

                        We really need the ability to change the Email Subject for sent invoices. We need dynamic variables like Invoice number.

                        Right now it just says "Company Name - Invoice Attached"

                        If you send multiple invoices, the client can miss the additional ones if they have conversation view on. This also adds new ones to old ones, and again the client may miss it.

                        We need it to have the invoice number in the Subject so that each and every one will be custom. We are able to do this in Quickbooks or Freshbooks.

                        47 votes
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                          7 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          This suggestion was more about us needing to improve the subject instead of have it be customizable – we have added the invoice number and even the ticket reply tags in case there was a ticket attached. If you still want to make up your own subjects let’s get a new suggestion open for that vs just improving the subject like we’ve done here.

                        • Just thanking you for AutoPrintr

                          This lil app is fantastic! We now instantly get the forms we always print without any extra hassle. (And manually printing the forms has always been a 1-2 minute hassle with cloudprint)

                          Thank you so much! Keep up the great work!

                          1 vote
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                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                            Hey! I know this is a late message by any standard, but thank you for the feedback! I shared your message with the rest of the team.

                            Have a great day!

                          • Worksheets visible on Client Portal

                            From what I can see, clients can only see public worksheets if they do "PDF" view. Then the worksheet is buried under the comments. I would like to see it visible on the clients site. I think this would be a good way to keep them updated on where their computer is at in the process.

                            7 votes
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                              completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Customize estimates and invoices

                              It would be nice if we could delete the "Item" column in the Estimate and Invoice template. We don't want that column. This column contain the part number of our product and we don't want our customers to know what is the part number of the product.

                              With the part number, people can find easily on Google the product, so the product's price.

                              5 votes
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                                3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                This is simple to do yourself, you can use CSS to hide a specific column in the table. Here are instructions for hiding the “first” column:

                                Add this style in the code editor in the area

                                .invbody-items tr td:first-child { display: none; }

                                And in the html area delete this:

                                
          Item
         
                              • low stock ordered -take

                                Subtract the number of items on POs marked as Ordered/Checkin when populating new POs with the low stock button.

                                For instance I want 5 SSD 250 drives, I
                                I want to reorder when i'm at 3.
                                I sell 2 run a PO with low stock and it populates with 2 I place the order with my supplier.
                                I sell 2 more while that first order is still on it's way, i populate my POs now it's asking for 4.
                                I order 4 more from my supplier. Now I have 6 coming and 1 left in stock.
                                I sell 2 more,…

                                4 votes
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                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                • Make a minor change to Marketr

                                  On the Marketr page, there is an option for a Marketr post that is scheduled for the future to "Send Now". Please make it so that if that button is clicked, it asks for a confirmation. I was planning to send a test email on a newsletter, and clicked that button instead, and sent my newsletter to all my customers. Fortunately, I think the newsletter was finalized, but a confirmation on that button would help avoid embarrassing mistakes in the future,

                                  3 votes
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                                    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Complete RepairShopr Backup

                                    I would like a way to backup everything in RepairShopr. Automatically (say - to something like DropBox).

                                    There are so many scenarios (accidental deletion, RepairShopr glitch, disgruntled employee, etc) where it would be incredibly valuable to have regular and multiple versions of the data in RepairShopr.

                                    The invoice, estimates, templates, tickets, reminders, calendar data, worksheets, inventory, customers, internal wiki data, customer wiki data, attachments, time clock, custom contact fields, etc - are all things that took a large amount of time to enter and develop over time. I know there are some exporting functions, but there is nothing like having…

                                    23 votes
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                                      8 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      We added a paid add on for this – it’s in the app center.

                                      It costs money due to the high server load and disk space usage.

                                      Feedback welcome!

                                    • Ticket Automation - Feature Request

                                      Ticket Automation is awesome! Would it be possible to add the ability to act on and change the priority though?

                                      This way we can automate a few things a little better as far as pushing things up and down in priority. We are currently using Ticket Automation to automatically push tickets to a pending recycle status if we haven't heard from the customer in 30 days. Unfortunately since we cannot specify how statuses sort in the ticket area, I'd love to be able to also set the rule we have to change those recycle tickets to low priority to get…

                                      0 votes
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                                        2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • product bar codes

                                        It would be great to include the vendor PO# on the product bar code label. This would help in processing RMAs by giving the vendor purchase details.

                                        1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • multi items on tickets

                                          customers bring more than one device, could we have multi items on tickets rather than just been able to have one item one ticket.

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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