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UPS and FedEx shipping integration

We might not be your typical client. We need to be able to ship repaired products back to the customer, so a shipping integration with the ability to import tracking info, and create prepaid return labels would be great!

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    Neill Moroney shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  AdminTroy (Founder, RepairShopr) responded  · 

    Would everyone please add a comment to this and give a sentence or two about how they would like the integration to work?

    - Eg, is it with a cloud shipping service?

    - Do you download a file which some desktop app is able to open to make a label?

    - Please let us know in the comments how this could work in your situation so we can get an idea what is involved

    38 comments

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      • Josh Bohn commented  ·   ·  Flag as inappropriate

        I agree. We are a heavy user of Fedex online shipping to return repaired items to customers as well as ship sold inventory. An integration that would allow a button to be clicked on invoices and completed tickets that would generate a printable FedEx label would be great. Or, even that opens the Fedex shipping website with our login and populate the customer specific fields.

      • dave.greene commented  ·   ·  Flag as inappropriate

        Dear Troy,

        What we would need in that sense would be a generic API, which can be used for multiple shipping companies (we would need to use different ones depending on location). If the system could automatically do this by transferring the customer's name, address, phone number to an online booking system, which would then transfer the tracking information back to RS, that would be the ideal.

      • John commented  ·   ·  Flag as inappropriate

        We ship consumables to customers via UPS and FedEx. Integration would be fantastic to reduce errors and log the shipments for tracking in RS.

      • thomas commented  ·   ·  Flag as inappropriate

        Essentially you could have the api with stamps.com and enable shipping through them. We currently have that setup with our WooCommerce website. Sometimes we even bring in all of our online stores by using Ship Station.

      • Jason Suminski commented  ·   ·  Flag as inappropriate

        Agreed, this would be a big help for us as well. Sending out the label and tracking the repair and return.

      • john commented  ·   ·  Flag as inappropriate

        Having a FedEx and UPS integration options would be a huge benefit to us. Like several of the other comments, we start a ticket by sending our customer a shipping label so they can send their equipment to us for repair.

      • George Hamelin commented  ·   ·  Flag as inappropriate

        I have a few address stored in Fedex that I ship to on a regular bases and it would be nice to generate a shipping label from those saved address.

      • bill commented  ·   ·  Flag as inappropriate

        I'm going to look into shipstation but we send prepaid FedEx labels to customers and ship packages through FedEx. It would be ideal for us to have the ability to email a label for return to a customer via a direct integration. It would also be great to be able to print a FedEx label via a ticket for an outbound ticket and use your current printing integration to select a printer for those labels so we don't need any other third party. I believe it would be possible to build that in.

      • James Moore commented  ·   ·  Flag as inappropriate

        Hey Troy,

        Been a minute since I've been in here. Wanted to give some feedback. We've been on Shipstation for about a year now, and there's no going back for me. If we had a "Ship via shipstation" button where it sent the item over to Shipstation with the customer's address info and the ticket number, it would handle it just fine. I can set things like my shipping options in Shipstation. Can even key it to react to a word in the order lines like "rush" and auto set the shipment to a next day air option.

        Bottom line, they have webhooks enabled and integrate phenomenally well with Zapier. I'd check them out. We currently have them integrated with:

        Xero via Zapier
        Shopify
        Squarespace
        Amazon
        eBay

        Right now we take manual orders and input them into Xero, then zap them over to Shipstation if they meet certain criteria. I'd rather do this is from RepairshopR, but it's not really feasible to trigger it yet that I can see. I DO Zap some shipments from Shipstation into RepairShopr as work tickets.

        Hope this helps, I'm open to showing you the guts on our end if you want to take a look as well.

        Best,

        James

      • Brenton commented  ·   ·  Flag as inappropriate

        We ship primarily through UPS. a UPS world ship integration would be PHENOMENAL as everyone in our shop can navigate RS but we don't want them necessarily working with QB. We would like to be able to generate shipping labels and auto dump the tracking #s into the ticket or INVOICE preferred so it ends up in QB automatically. Prepaid return shipping labels would also be great. could be done many ways. QB emails labels to customers. you could do that or you could provide customers an email to provide their own info and print a return label. I think this would be one GREAT idea to make RS a one stop shop in terms of Business automation.

      • James commented  ·   ·  Flag as inappropriate

        Would this be more promising if it was somehow integrated with WooCommerce shipping info and the label info only is sent to RS for a label print and attachment to ticket? Not sure how prepaid shipping to our location would work.

      • Mike Beckner commented  ·   ·  Flag as inappropriate

        Does repairshopr have an API or other way to integrate with FedEx Ship Manager software? A customer is spending a lot of time copying/pasting.

      • Bill commented  ·   ·  Flag as inappropriate

        For us, if a customer submits a lead and wants to ship their failed components to us, if that could be done at lead generation time so they could print a shipping label already filled out with our address and using our account, that would help.
        Also, once we complete the repair we can then easily setup for return shipment. We are finding more of our customers prefer shipping items to us rather than other methods.

      • Jordan Wires commented  ·   ·  Flag as inappropriate

        This is a bit old and seems stale but I voted for getting some sort of intregration. I use USPS to ship phones back to customers, so right now I have a option on my site for customers to create a ticket, then once I receive it I will send them a canned response stating its been received and then in que for repair. Once its repaired, I will go to usps.com copy the return shipping address details from the customer page and then ship from the usps site, then input the tracking number from the other site into a canned repsonse for the customer to see going back to them. I would love to click "create shipping label" and it could pre-populate the info from the customer and give me an option to ship via UPS/FEDEX/USPS etc. I would love this!! do it troy!!

      • Dave commented  ·   ·  Flag as inappropriate

        I'd love to see some integration between RepairShopr and ShipStation so orders marked as "to be shipped" or with some other flag would show up in ShipStation so you don't have to reenter all of the customers information. Then for it to send the tracking number and maybe even the cost back to RepairShopr as an invoice comment or something. ShipStation seems to be pretty open with integrations as I know my magento site can integrate so all orders show up directly in ShipStation.

        I'd also be open to functionality that allows me to accomplish this through a zap as a start. I know ShipStation has functions that work with Zapier. I've talked to a few others that use RepairShopr for their mail in business and they've expressed interest in this functionality.

        Thanks and keep up the great job with RepairShopr!

      • Team Genius commented  ·   ·  Flag as inappropriate

        This is EXACTLY our situation! We just log onto FedEx and I copy and paste the info we have. Would love to have the address info customers enter into our woo commerce checkout upload to RepairShopr and have had issues doing so...after we repair I then have to manually enter into the FedEx Ship Manager (accessible via FedEx.com). The bulk of my time is spent taking customer contact info from WordPress/WooCommerce and typing into RepairShopr and then from RepairShopr into FedEx. If there is someone I might be able to speak to about the WooCommerce to RepairShopr details I would be thrilled! I am happy to provide whatever you need (even screenshots) to help with the FedEx piece. THANK YOU!!!!

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