General

  1. PBX Prefixes for CID

    Hey guys,

    LOVING the PBX integration for caller ID lookup (now that I figured out how to get it working - updating the lookup source in the incoming routes). However, most caller ID screens, including ours, only display a max of 14 characters.

    So, on our phones, when a caller that is in the system calls in, we only can sometimes see just a partial bit of the status, and often NONE of the actual name. Very annoying. For example, this is some of the recent CID's that show up on our phones:

    In Progress: J
    Awaiting Parts
    Invoiced: Robe …

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    21 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Email communication options to enable/disable in Admin panel

    Can you please add options in the admin section to disable the default email notifications for specific alerts? For instance, our techs would prefer to NOT be emailed every single time an estimate is approved, considering they already have a constant visual of their tickets and the dashboard - which both indicate this very well.

    I actually prefer to not be emailed at all regarding RS updates. My whole day revolves around keeping a constant status check on ticket replies, estimate approvals, and invoice payments. I generally notice the event before I event get the email relay. It would be…

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Bookings Feedback

    The way I run my repairshop is to try and book appointments for people to bring their device in for repair - more so for repairs to mobile devices where people require a quick turn around for example.

    Using the appointments feature would be ideal for this but here is some things I think would be better

    1) Allowing different opening times on a "per day" basis. My weekend opening times are different to during the week.

    2) Ability to change the default appointment length to say half hour rather than an hour as it currently is.

    3) On the…

    14 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Ticket Cloning

    Add the ability to clone tickets, identical to Invoice Cloning Feature. This is particularly useful when the leads module creates the ticket in the wrong customer

    12 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Live Ticket Counter/Queue Counter

    It would be great if there was a feature for having a live ticket counter on display on a TV in our store, counting up tickets everytime we create a new one.

    Is there possibly an embedded link we can use for something like this? Would look great, and help to explain to customers that there device will be in a queue.

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Register Close Receipt

    It would be nice if after closing the drawer for the day we could have a .PDF document generated that would show what the count was for that day (Ie: 24 pennies, 15 nickles, 10 dimes, etc).

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allows attachments in more areas

    It's really great being able to attach documents directly into the RS system for customers. Very helpful for referencing related paper docs, signed agreements, etc. However, there are way more instances attachments could be used for:

    Vendors - applications, license agreements, contracts, bills, etc.
    Purchase orders - PO print outs, packing slips, hand written notes, etc.
    Parts orders - invoices, sales receipts, etc.

    Further, while it is nice to see all attachments related to a specific customer all in one place (the customers page), it would be nice to have certain attachments (for instance, a parts order) attached and linked…

    6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Linked Estimates with Tickets should show estimate's line items

    Currently if you make an estimate for someone, then make a ticket, then link the ticket to the estimate, the estimate's line items do not show up under "Add/View Charges on ticket"

    If you link a ticket to an estimate, the line items in the estimate should transfer to the ticket it has been linked with.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Ring Central Integration

    I think it would be awesome to somehow integrate with Ring Central allowing calls from customers to be documented on their online profile. I know I have had a few clients claim we didn't call them, or vice versa. All of our calls are recorded as well, so I think it would be cool to have all of the conversations uploaded to the account.

    Currently, I have to manually login to my Ring Central dashboard, look for the customers phone number, and find logs that way. I think there's alot that can come from an integration.

    26 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    38 comments  ·  Flag idea as inappropriate…  ·  Admin →

    You can use Zapier to integrate at this point.

    You can see example ideas at the bottom of this page: https://zapier.com/zapbook/repairshopr/ringcentral/

    We will have some pre-made zaps coming shortly.

    One example would be using the ringcentral triggers to fire a webhook GET request to the callerid api in RepairShopr. Then it would behave exactly like our other PBX integrations.

    Example coming soon!

  10. Customer Appointment Scheduling

    Add ability to customer check in/broken wizard/customer portal to allow customers to select a specific date and time to schedule an appointment - on the backend allow for specific techs to be assigned or just a general que. On the customer profile page just a simple form that asks the issue/appointment reason, date, time and schedule. A more advanced version could also have the option to require an advanced/partial deposit before it can be booked.

    See schedulicity.com, appointy.com, bookfresh.com

    14 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    15 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We just updated the appointment booking feature to handle the free/busy information better, now if you have an all day appointment the whole day will show accurately as unavailable.

  11. Returns or RMA and Refund Tracking

    The hardest thing to keep up with is Sending parts back and have we received the refund yet. I think something like the parts screen with a few extra fields would be awesome. We would like to track, Auction Number, Website we purchased from, Order number, RMA Number, Case Number, Return Tracking Number, Mark if its a Replacement or Refund. And then when we get the refund we could mark it Refunded or when we get the replacement part we could mark it replaced, and then when you mark refunded or replaced it would disappear like the arrived box does…

    30 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Set customers as "VIP" or "Fired"

    This would be an Admin only feature...

    We would like to be able to mark customers as "VIP" if they are long time customers, big spenders, or just a close friend of an Admin. Everyone says "Me and the owner are cool, hook me up", but this way any tech who's checking them in will easily identify and they will be treated extra well. Maybe a green background on the name, or asterisk next to the name...

    On the other end, we need to be able to mark some customers as "Fired". We've, of course, had to fire some customers…

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    12 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add Snail Mail Useage Bar

    You need to add to the SMS and User number status bars a Snail Mail bar. That way you can see how many snail mails you have left before having to purchase more. Just like with SMS.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. Link to Google Drive would be great!

    Yes you can back up to Dropbox but my company uses Google drive i would like to back to my google account

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add functionality to prioritize or flag tickets that need work ASAP

    A way to flag a ticket as URGENT (highlighting the line on the tickets list) would be great. We get work in that needs to be prioritized based on customer's needs. We also have a SKU for rush work that moves customer's to the top of our priority list.

    11 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add support to email back to tickets out of our email client

    I have started to email my clients through the tickets. When they reply back asking a question if I am on my phone or on a job, it would be nice if we could just email back to the ticket and it would email the customer and add the note to the ticket itself.

    8 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Most emails in RepairShopr (including ticket comments) are possible to be replied to via your email client now.

    Replying to a Ticket Comment will add a public comment from you to the ticket, and email that to the customer.

  17. Add address to customer section of ticket

    Add address to customer section of ticket

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  18. Notes Section IN Invoices

    Need area in Invoice to Add note

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    10 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This has been there, you have to click edit on the invoice to get to the tech notes currently. They don’t show up on the pdf either.

    Does that work for your need?

  19. Indicate the email sender in tickets.

    In tickets that have multiple contacts involved, it's nearly impossible to tell who sent what if no one has an email signature. It would be great to have some kind of indication of the sender.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. European General Data Protection Regulation (GDPR) compliance

    European General Data Protection Regulation (GDPR) compliance

    Anyone one with clients in Europe will need to ensure compliance for GDPR before May 18.

    1: Amazon's cloud platform will be backed by certification for the standards required and or having a separate uk based server should bring it closer.

    2:Then prominent "opt" in boxes clearly labelled for consents and automation's to seek 12 month renewals to items such as marketing. You have already a means to enable us to opt out a client from marketing.

    3: A feature to "part delete a client" - Archive (so still accessible)

    4: Reporting of…

    69 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    You may have heard about the General Data Protection Regulation (“GDPR”) that took effect May 25, 2018.

    We have released many tools for GDPR to help you be compliant and remain compliant and are open to feedback on the subject.

    See our GDPR help page for all the details.

  • Don't see your idea?

General

Feedback and Knowledge Base