Ticket Report for customer based on date range
I need a report for customers that I can send so they can see what has been done or what is in progress by date range. Just need to be one line per ticket not detailed. ticket #, Issue,status, date opened etc...
The Customer Detail Report lists tickets by customer and range. You could email this to your customer as well as schedule the report to automatically generate and send to you or your client.
James Tewson commented
As per others below we would like at least time spent/labour charged detail in the report for when clients ask for a listof jobs done & hours spent.
Agree, this is sorely needed.
The current Customer Detail Report is not what is needed. Michael Miller below nailed it.
The report should look like this for a given time period:
charges ie Date, time, comments
Note that it's *** grouped by ticket ***
Think about what the end user, they want to know exactly and easily what time was charged on the various requests. Not a chronological list of all charges from all tickets.
If only this could be incorporated into the invoicing.
A report where we can see how many hours/minutes we spend working on a client would be great. We have MSP clients that request from us a report of total time that we worked on tickets for them in a given time period.
Michael Miller commented
For our contract clients, it would be really valuable to generate a report showing their tickets for a date period and the charges on them to show what was done and how much time was spent. We had a client today that was curious about three separate tickets, and having to pull up each one and then compile was a bit labor intensive.