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Customer Portal Search

I think it would be nice to add a search feature for Repair Shop Customer inside of their portal. I have many business customers that have multiple units in their portal and sometimes they find it hard to locate. This feature would help them do this much quicker.

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  • s.vanderzee commented  ·   ·  Report

    Troy thank you for this!!!
    Only is it possible to make the status private?

  • Brandon commented  ·   ·  Report

    I think there is a new problem. Customers cannot see tickets that are in "resolved" status in the portal right now. Maybe a bug caused by the changes.

    I hope to see search and filter functions soon! But customers will still need to be able to see ticket details for resolved tickets. Thanks!

  • mike commented  ·   ·  Report

    We really need this feature for one of our big clients. They have hundreds of support tickets and the portal is pretty much useless without the ability to:
    Sort tickets by status
    Search portal for ticket numbers, estimate numbers, etc.

    Is this something that can be added?

  • Brandon commented  ·   ·  Report

    YES please add search, sort, filter functions to the customer portal for tickets. HUGE improvement to our customer experience if you did.

  • DARREN commented  ·   ·  Report

    any chance that this may be something that will be looked at.
    cant see as it would be a massive implementation but would be helpful

  • DARREN commented  ·   ·  Report

    i also have this problem with some clients having pages of open and closed jobs that they are unable to trace with ease.
    a search function in the customer portal would be a great benefit to our clients

  • Brandon commented  ·   ·  Report

    I agree, our customers are currently asking us for this feature. I hope it is added soon.

  • Jamie commented  ·   ·  Report

    Search is a feature commonly requested from our clients. Ability to search tickets, serial numbers/assets, invoices and subject names within their own portal

  • Dustin Ebben commented  ·   ·  Report

    Agreed, i think is a must add feature. there is no point in having a good piece of software if our customer experience isn't good.
    customers experience should come first when adding new features.

  • Chris Campbell commented  ·   ·  Report

    How CAN they search. I have a customer with over 200 tickets (both closed and open) that want to search keywords

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