General
3764 results found
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Make SMS able to not send messages during time windows
Make it so you can define your work hours or define hours when SMS will not send messages and either automatically sends when next window begins.
(I.E. make SMS only able to send from 8am-8pm and after 8pm it sends at 8am next morning)
I know we have times where we work late to get caught up or I audit system from home and always have to make sure to disable SMS so customer does not get text messages at 11pm-1am.
23 votes -
Allow Email's Subject Customization
It would be great to change the default email's subject. Specialy for non English speakers like us that are trying to translate every customer side aspect of the app. Subjects like: Estimate Attached (emsg# 73550) confuse people that doesn't speak English.
Thank you,
Miguel82 votes -
GPS Tracking on company cars
Hey guys! I thought about this idea when I had a big issue with one of my techs being late to field job appointments. I was searching around the internet on ideas to keep track of my techs while they are in my company cars, and I ran across a website called www.mycartracks.com. This company has a API and allows integration with other companies. This would be a great addition to the app center. I was thinking about putting company phones in my company cars because My Car Tracks uses android phones to track location. This would be great…
36 votes -
Allow to use custom fields on a "per field" basis.
It's of no use for us, if we can't use all of the available custom fields in our own way. Instead of just printing a custom field table, we think we should be allowed to use each field as necessary.
That would allow us to have the templates the way we need.6 votes -
Manual sync for Xero
Greetings all,
I have been having a few issues with incorrectly entered invoices and some payments posting to Xero automatically. I think it might be valuable to have an option for a manual sync button instead of it being automated. This would allow me a chance to correct mistakes prior to syncing with Xero (backing out some of the transactions can be most time consuming). I don't think that I have any downside on a manual post as I can do it just prior to working in Xero at the end of the day.
What do you all think?13 votes -
Amazon Home Services API to link with RepairShopr?
How cool would it be if Amazon Home Services can tie in with RepairShopr? We just got listed on AHS, so it would be cool if our leads from there came in directly to RS so we can reply immediately and don't have to maintain Amazon's system as well. We already have enough systems to maintain!
4 votesWe’re definitely watching this. Would love to see what kind of volumes RepairShopr users are seeing from this. If it becomes significant we’d love to look at an integration.
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Reports: Create a report of old customers
We would like to generate a report that lists customers with whom we have not done business with in at least 3 months. RepairShopr knows the dates when invoices were closed, so this information would need to be combined with customer data as to whether or not they had any newer invoices. The goal would be to make personalized phone calls to older customers for customer service and to generate more business.
5 votes -
Client needs ability to save CC for future / recurring transactions
When a client receives an invoice they should have the option to save CC for future transactions.
2 votes -
Add attachments to responses on Ticket Updates
It would be nice for clients to be able to add attachments to their responses when replying to a ticket update email.
3 votes -
Lead conversion: Address entry for New Customer
When adding a new customer via check in mode the address fields each have their own seperate save button. This recurring need to save really slows down our customer check in times. Could this form be completed with a single save button?
Thank you!
1 vote -
merging
when merging duplicate customer, ALL info should be saved and merged together. I just did this and lost info.
5 votes -
Add a sales history table to a product's inventory page
Sometimes I need to go back and see when I sold a particular item to a specific customer. As it stands I have to manually search through their invoice history to find the record. It would be awesome to add a table to an item's inventory page that listed sales, including date, customer, invoice number, quantity, and serial number if applicable.
1 vote -
Blank default Tech and only Tech can be assigned to Tickets
I would like that the default value of the field Tech
when creating a new Ticket is a blank value, and that only technicians can be assigned to a ticket.
I have 2 Security Groups. Techicians and Vendedores (sales staff that only check-in tickets and creates customers).
The problem right now is that the Tickets are assigned to a sales person.
The solution is that by default, there are not Tech assigned
when creating a ticket and then, when a Tech pick a ticket and assign it to them self.
Also, Sales people can not be assigned to a Ticket,…3 votes -
Add zip codes in the customer reports as a marketing tool.
This will help a repair shop to see what zip codes are most popular and if they decide to move their store it will give them idea what direction and how far.
1 voteDoes using the Customer Map report accomplish this?
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Add UPC code and QTY on hand to expanded line item details
I am talking about on each individual estimate/invoice lines for the inventory items; when you click on the line to expand for more details, currently what shows is category, tax note, taxable, tax rate; cost; tech and the rma button. Here is would be nice to include the UPC code as well as the qty on hand.
1 vote -
Shade alternate rows on the ticket & Invoice screens
The ticket and invoice screens would be a lot more readable if there was the option to lightly shade alternate rows.
1 vote -
Allow invoices to be locked and not editable
I emailed an invoice to a client yesterday and then a coworker added additional line items afterwards -- I'd like the ability to lock invoice so that charges can't be added after it's been emailed or printed.
3 votes -
Allow names or notes to be associated with phone numbers.
A lot of the time I have customers who give me multiple contact numbers with different people picking up the phone. For example, I just had a husband and wife give me their separate contact numbers for a recent ticket, but I can't make notes in repairshopr as to what number is associated with which person without making a note on the customer page.
1 vote -
SN when adding items to ticket
When you add a serialized item to a ticket under charges, it needs to ask for the serial number then, not when the invoice is created.
A lot of times, especially with hard drives, the item is already in the unit and sealed then the invoice is made. If the tech forgot to write down the serial number, they have to reopen the machine to get it. If it would ask for serial number when add item to charges, that would be very nice.
1 vote -
Payment Method - Credit Balance
I know it may not be the highest on priority right now, but I think if we link a payment method to the credit balance, it would save alot of time, and help when accounting.
If we buy a computer from a customer, when it comes time to "pay out" we simply just put in the amount, and use Credit Balance to automatically apply the amount as a credit.
Also, when we apply this credit to an invoice, instead of just subtracting it off of the total, we need a line item. This would show our accountant that a credit…
9 votes
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