General
3766 results found
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Create a ticket by scanning the Asset barcode
Can we please have the facility of creating a ticket (Click on New Ticket) and have the ability to scan the Asset barcode to automatically attached that asset to the ticket without having to go through the process of adding an asset manually. This would also then automatically add the customers details that the asset is currently linked to. In our experience its very rare for the asset to change owners. If the asset has changed owner then being able to easily update the asset with the new owners details.
This would speed up the check-in process dramatically as people…
6 votes -
Add Ticket Subject to Ticket Comment Email
A lot of my customers will have multiple Tickets open at a time, and of course they keep track of words better than numbers. I'd like to be able to add the Ticket Subject next to the ticket number in the automated email that's sent when a comment is made. That way they know what is being discussed.
1 vote -
Better Quickbooks Import options
We have been using QuickBooks for a very long time and over the years inventory items have come and gone. As you could imagine, our QuickBooks has several inventory items that we no longer sell. We imported our inventory items from QuickBooks initially and disabled all the items that we were not going to use. We then went through, one by one, each item and selected the "Linked QuickBooks Item" to match the category in QuickBooks we wanted. This took some time but we can deal with that. Our problem happened when we needed to add another QuickBooks category (We…
4 votes -
Can you make the opening email a little less cryptic
I had a customer who was very confused because she got an email when I created a ticket. The contents of the email didn't really indicate why she was receiving the email (the ticket had finally been created when I had time to do it - a week or so after she dropped off the device) Here is what I received from the system just now (I XX'd out her name):
Mac Daddy Repairs
Hi Mac Daddy Repairs: Customer Activity on Ticket 4262 for customer XXXXX XXXXXXX!
Mac Daddy Repairs has an update for your ticket 4262.
Update Subject: Contact
…
1 vote -
Allow for fraction of cents in cost
I stock some small connectors that I may purchase in lots of 100 but sell per unit (like RJ45 connectors for networking jobs). The may cost me $0.055 /each to buy, but when making POs to reorder, it throws my amount off since it rounds to 6 cents.
15 votes -
parts order tracker heading change + column request
Currently on the parts order tracker, the heading for a given part order cost is 'Price'... which is a little misleading as this is actually the cost of the item. Would love to see this changed to 'Cosd' instead as there have been a few times that my staff have given the cost of the item as the price of the item when talking to customers... and because of this and whilst i know this generally breaks the rule of 1 dea 1 post this does go hand in hand with this request. Currently when looking at the parts section…
2 votes -
Multiple items under one barcode
We sell both used cellphones and used games. Both would normally carry the same UPC but varying conditions of these items means different prices. I would like the ability to have different prices as grades for games and prices for different serial numbers of used cellphones and electronics. That way I don't have to keep multiple items in my inventory each with their own barcode.
1 vote -
Edit print triggers / when something print
Right now you can turn on or off printer or specify what printers are used to print invoices, receipts etc.
I would like to be able to edit the actual trigger themselves.
Triger1 cash payment via invoice:Print receipt. print invoice
Trigger2 Cash payment via POS: Print Receipt
Trigger3 Credit Card Payment Invoice or POS: Don't print.8 votes -
Track Internal Projects
It would be nice to have a spot to track internal projects without it clogging up the ticket dashboard. Basically a spot for projects that you'd like to accomplish in spare time.
7 votes -
let us add an image to the inventory item
It would be great to see what the items I have in inventory as well as have a list
6 votes -
give me a way to show recently added inventory items
It would be nice if I could sort the inventory by the last added item or the ones I added a while ago, so I can clean that up quicker. thanks!
1 vote -
Allow a scheduled automatic credit card charge for full account balances
We have clients that send us work almost daily.
They want us to process their credit cards weekly, bi-weekly or Monthly.
After storing a credit card, it would be nice to be able to setup a schedule on their account that will charge the full account balance to the card.
As a clarification, I am speaking about invoices that were created, not pending charges.
5 votes -
Mxtoolbox Intergration
I use MXtoolbox a lot for checking information about domain names and pubic IP ranges for customers internet connection, it would be good to integrate mxtoolbox's api into repairshopr so we could get this information all in the domains asset area and internet connection asset tags ideally something like check MX records would drop to show the current MX record TTL and IP preference. And check A records would check known A records, such as the host,www and mail/owa records.
API Avaliable http://community.mxtoolbox.com/blog/rest-api-api-access-now-available/
3 votes -
...integrate with Boxoh's API for showing/monitoring packages
Boxoh is a great way to track packages easily and effectively. Plus, they have a public API you can use (provided you have a key). Perhaps that's something you guys could integrate? Maybe automatically marking a part as arrived when Boxoh says the package is in?
3 votes -
Ticket Comment Resend
I'm finding the need to resend ticket comments to customers. Is adding a button possible?
1 vote -
We already have asset tracking! Client are looking for subscription tracking as well.
I have an idea. We already have asset tracking! Clients are looking for subscription tracking as well.
Adding a field when item was purchased in Asset Tracking. Could solve couple problems. In regards to Subscription tracking, warranty and asset tracking. Future updates could include. auto billing if software etc.1 vote -
Ticket Comment Area REVAMP - Seriously time for WYSIWYG - WE NEED THIS
This is an essential update to RS. This seems to be common among helpdesk systems. Let's get RS on the same page~
Updates that would be awesome...
Ability to CC other emails from the helpdesk easily. CC'd email replies are inserted into the ticket when replied just like a normal reply. Similar to the revamp in the Leads response window.
Combine the hidden and public comment boxes. Add a checkbox to make the comment hidden when needed. WAY BETTER.
Allow for WYSIWYG functions such as text formatting, table insertion, hyperlinks, etc...
Ability to insert a company signature based on user…
68 votesThis is totally a no-brainer, except, there are tons of implications. If we allow some HTML, what is the subset? Most of the formatting stuff? colors?
Once colors and sizing is allowed, does that carry through to the mobile view, to the template system?
It would take 5 minutes to put a wysiwyg on the ticket comment – but much much more consideration to do it really well in all the places ticket comments show up.
Keep voting and commenting..
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10 votes
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Make it possible to select multiple tickets
Add check boxes so you can change the status of multiple tickets at one time. It would make deleting/ changing ticket status much easier as opposed going through each one individually. Like when you have 2 tickets for one customer and things like that.
1 vote -
Decline button in part order
Can a decline button be added in part order that will automatically archive the part order and remove it from the customer's ticket?
1 vote
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