General

  1. send from more than 1 email

    Allow us to setup and send as multiple email addresses in repairshopr.

    We are currently using the custom SMTP settings for our support account, but would like to be able to switch the email to our billing account to send invoices out.

    4 votes
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  2. Approving repair costs on the intake form

    The ability for our customers to sign and approve Ticket Charges/amounts on the intake form. So our clients can authorize up to a certain amount that we can spend repairing their device.

    Also, to be able to send customers to collections, we have have them sign and approve charges before they have been completed.

    3 votes
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  3. Display Customer Overview on all Customer pages

    With the way that we personally use Repairshopr it would be very convenient to show the customer overview on all customer pages, I.E tickets. This would prevent many duplicate tickets from being created and all the technicians would be able to see if they owe a balance.

    1 vote
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  4. Edit recurring tickets

    While the recurring ticket feature is great there needs to be a way to edit the recurring ticket or delete it if it is a duplicated ticket.

    7 votes
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  5. Allow disabling Touch ID setup prompt in iOS app

    Using iOS app I am prompted to setup touchID. Don’t want to use it and can’t disable it without getting the setup prompt every time I open the app

    1 vote
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  6. integrate attachments with Microsoft One Drive.

    I use One Drive rather than Google Drive, can you make it so that I can easily link a folder from One drive as an attachment to a ticket? That would be great!

    1 vote
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  7. Categorize time logs by user

    We should be able to categorize by user on the time logs, which will make payroll easier. Also, a calendar on the time log would be helpful to visually see the times per day.

    3 votes
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  8. Mailboxes and SMTP

    When setting up a mailbox is says to email the mailbox you have created. What it does specify is that the email needs be generated from within RepairShopr. What I did was sent an email to the internal email address from outside of RS to get the confirmation. Only after that was I successful and using my own SMTP server.

    1 vote
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  9. Duplicate Purchase Orders

    We use our vendors order number for our Purchase Order Number. The system allows for Duplicate Purchase Orders. We have accidentally created duplicates. Having a notification or warning would help avoid these mistakes. "Purchase Order ______ already exists, Continue?"

    6 votes
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  10. Allow Zapier to use any ticket status as a trigger, including custom status

    This would allow me to send an SMS via Twilio to the customer on a custom "Ready to collect" status. Using the Resolved status isn't adequate. For example, the resolved status will revert to "customer reply" if the customer sends a ticket email in. Setting the status back to resolved would send another SMS.

    1 vote
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  11. Phone number check

    I would like the system to check if the number is in the system before creating a new customer. And if it exists, I would be happy if I get a choise between "Add new user" or add ticket to existing user.

    1 vote
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  12. Add option to "add/edit contact" on the Lead "Convert/Attach to existing customer" section

    Often I'll get an email from a client's personal email address. It's nice to be able to convert the lead to that client, but it would be even more convenient if i could add the lead as a contact or add the new email address to an existing one.

    1 vote
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  13. PAID stamp in green on {{invoice_paid_stamp}}

    Green PAID stamp on paid invoices will look more intuitive than a current red one. Green colour naturally means "yes", "success", "approved", "passed" while red means "no", "error", "disapproved", "failed". Some of my customers were a bit confused with a red PAID stamp when they've received a paid invoice.

    2 votes
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  14. Recreate your User interface

    Creating a more attractive/friendly user interface will be a good way to bring more customers. You guys have pretty much have everything but your UI can be modified to something more attractive.

    1 vote
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  15. Add Mobile Sentrix Integration

    Adding mobile sentrix to integrations will make it easier for users to download a accurate inventory straight from mobile sentrix. No more need to adjust the retail price because it will get updated the same time mobile sentrix updates their prices.

    8 votes
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  16. Ability to link Marketr emails to tickets

    Hi,
    Please add the ability to link Marketr emails to tickets.

    This is to keep the conversation linked to the ticket in Repairshopr.

    Especially relevant should there be ongoing issues that need to be resolved after the customer responds to a follow-up email.

    4 votes
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  17. Recurring Invoicing - Ninja RMM

    It would be amazing if we could have the following for recurring invoicing:


    • Ninja asset live updates (delete an asset out of ninja, that syncs to RS and also deletes from assets)


    • Import Ninja asset types (windows server, windows workstation, windows laptop, mac desktop, mac laptop, etc).


    • In recurring invoicing, allow us to use the asset counter and map a charge to several Ninja asset types (IE Workstation Support line item counts Ninja windows workstation, windows laptops, etc).


    We charge different rates for servers and workstations so the ninja counter is useless as is. Even if we wanted to do…

    3 votes
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  18. Give the ability to print ticket charges (large label)

    Being able to print the ticket charges separate to invoice charges would help with some workflow situations.
    i.e. a list of parts/things to action in relation to a ticket.

    1 vote
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  19. Integration with FreedomVoice

    We would love to see an integration for FreedomVoice the way that Free PBX works. When a caller calls in, it would be nice to have RepairShopr see that incoming call and list information on our screen to directly open the client's account.

    Freedomvoice has provided me a link to their WebService API (SOAP based API).

    Here is their page: https://webservices.freedomvoice.com/freedomapi/freedomapi.asmx

    1 vote
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  20. Show inventory ON HAND qty next to line item parts in ESTIMATES

    When building estimates and quotes.. it would be very helpful to have ON HAND QTY info available for parts in the line item. The benefits for this are numerous. It will assist in knowing the correct part was chosen, if the order will be short, assist in order planning, allow users to chose a different part that is in stock, eliminate the time needed to physically check stock, assist in discovering inventory discrepancies, and more.

    1 vote
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