General

  1. Add item to bundle by scanning its barcode

    The bundling interface does not appear to allow us to add items to a bundle via a barcode scan. It would be great if we could quickly build a custom bundle by scanning in all the items that comprise it. Even better would be the ability to track serialized items that have been put into a bundle.

    1 vote
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  2. It would be nice if Autoprintr had a packing slip option.

    It would be nice if Autoprintr had a packing slip option.

    1 vote
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  3. RMA Product Instance #/SKUs next to item for checking

    In the RMAs list currently, if I add multiple items of the same product, I can't tell the difference via SKU/Product Instance #. It would be nice to see the SKU/Product Instance next to the part I'm returning so I can easily tell which ones I've entered and in the event I need to remove one, I don't remove the wrong one or have to remove them all to find the right one.

    3 votes
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  4. Can we use search field to find a balance/price on a items, invoices, tickets, etc?

    Be nice for finding which invoice I'm supposed to pay with checks from Ice Station Zebra Associates, Inc. and other random sources.

    1 vote
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  5. Disable ticket creation from customer portal - by defalut (2)

    Hi,
    I know that there is simillar idea on this forum:

    (https://feedback.repairshopr.com/forums/165658-general/suggestions/11463330-disable-ticket-creation-from-customer-portal)

    But what for those that want to turn off that option compleatlly?
    It makes quite a lot of mess for us. Customers that needs to send us attachments often creates new tickstes and we can't follow those 'new' statused tickets later.
    Before it was that option, but now it looks like you can't find it. You can manually limit that option on 'Portal User Permission Groups' but it will be quite a lot of jobb for ca. 25000 customers.

    Do you have plan to fix it…

    3 votes
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  6. create Microsoft flow integration for the Repairshopr API

    We have been experimenting with automation via Microsoft's Flow system. It allows custom modules and I was happy to find that I could integrate your existing APIs into a custom module.

    While I've been able to do that with a few calls, an official module would be nice, perhaps adding some action calls. We'd love to be able to swing in teams, forms, and other MS tools to the mix by hooking to to the API when tickets get updated and etc..!

    1 vote
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  7. Customer Feedback Ratings

    It would be great if you could add feedback ratings whenever the tickets will be resolved.

    1 vote
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  8. Have a way to reflect a 'cash back' when customer uses debit for a purchase and chooses to get cash back.

    We are trying to figure out a way to reflect the 'missing' cash from the cash total at end of day.
    E.g. Customer purchases on debit for $100 and elects to get $20 cash back. Debit system shows $120, but cash will still be short $20.
    Totals for the day will all add up properly, but cash will be off.
    Any suggestions (other than doing a manual withdrawal adjustment every time)?

    1 vote
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  9. also allow images to be attached to estimates via email (ESTIMATE:#)

    Love the fact that you can quickly have email attachments attached to tickets by making the subject TICKET:#(ticket number).

    It would be useful to be able to do the same feature but with the ESTIMATE:# tag too seeing as you now allow attachments to estimates.

    Thanks!

    3 votes
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  10. I would love to be able to configure different outgoing emails for each of my locations.

    It would be very nice to have the option to configure different outgoing emails for each of my locations.

    4 votes
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  11. Make the boxes for entering serials longer.

    When entering a serial number for a part from a purchase order, a box pops up where you can enter it. I think you should make that box a little longer. It is hard to see the whole serial when entering in some part names.

    1 vote
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  12. Make data from worksheets searchable

    One of your onboarding specialists helped us setup worksheets so we could add multiple items to a repair ticket and this is the perfect solution for us.

    However, I discovered that none of the data entered into a worksheet is searchable! Would be most helpful if, when we use the "search all things" feature it really did search ALL things! :-)

    Thanks.

    1 vote
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  13. Please include the ticket contact in the tickets INDEX api.

    Right now, the assigned ticket contact is only shown in the SHOW api (/tickets/:id).

    Please show the assigned ticket contact in the INDEX api (/tickets).

    I am building an app using the API to let my clients in-house API use the ticketing system, and I need to be able to show the assigned ticket contact when displaying all contacts.

    3 votes
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  14. grey pre-written example text in subject field

    When creating a new ticket, for instance, you have to enter a subject. In our company (Apple repairs) we use this field to enter info like 'MacBook Pro A1278-M2012". Now especially our part-timers have trouble following these guidelines for a clean overview, thus we currently use the feature to overide this field with the requested info as 'devicename model - reference' which has to be replaced by the right information.

    Maybe it would be a small update for repairshopr to have some text, maybe in grey instead of black, pre-writtin in this field wich will dissapear the moment you start…

    1 vote
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  15. Create a small app that attaches photos to tickets automatically

    It'd be great to have an app that connects to the system, that enables you to remotely take photos of damage and assigns the photos automatically to a ticket.

    3 votes
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  16. 1 vote
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  17. Drop the price to integrate with MSP

    Seeing many companies offering similar products, but none charge extra for MSPs. $99.99 plus 29.99 for MSP integration is steep.

    1 vote
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  18. Xero Import Ignore Non Customer/Supplier Contacts

    When doing the initial Customer import from Xero, All Xero Contacts are imported. It would be cleaner to be able to ignore the Xero Contacts that are neither a Customer or Supplier, See Xero help article below for details regarding the differences. Note that it also mentions Xero Contacts can't be manually classified as one or the other leaving the clean up to be done one by one in SR.

    https://central.xero.com/s/article/Contacts-in-Xero#Web

    1 vote
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  19. Add some additional tags to edit templates

    Looking for some additional tags to use in editing templates:
    1) ticket priority field tag
    2) ticket private comment tag

    1 vote
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  20. RepairShopr-Zapier-Google Docs integration

    Please consider the integration changes below:

    1. Populate dropdown items with the values specified (e.g Yes or No) and not a number (e.g. 106461), depending on the answer.
    2. Also adding individual worksheet items as variables.
    3. Simplified date and time-variable display e.g. 2019-07-26T10:25:00.748+02:00 (current) to 2019-07-26 10:25:00 +0200.

    0 votes
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