General
3764 results found
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Ability To Edit Ticket Updates
Would love the ability to edit ticket updates. For those times you put the wrong status or need to make any changes.
That way the ticket isn't cluttered with multiple ticket entries just to make a status change ETC.
What do you guys think?
4 votes -
Allow the Other field to be editable for Phone numbers
We have customers who give us numbers for other members of their family. It would be nice to be able to label the phone numbers in a more detailed manner. For instance: instead of just having 2x numbers labeled as mobile and not knowing if its husband or wife you could label the numbers "wife mobile" or "husband mobile". allowing the other field to be edited would allow for that.
3 votes -
Add technician assigned as an available tag on the email templates
Being able to inform the client of which technician is assigned to their ticket request in the email template would be a huge benefit.
4 votes -
suggest free/available bin #
Hi,
at the moment i have to check which of my 70 'bins' is free and then manually put in the bin number for the next job.
i'd love to see where repairshopr keeps track of all linked bin# and suggest automatically a free bin#
when i close a ticket the bin gets released and will be available for the next job.
Also i'd like to see the bin # in the ticket list, without having to open the ticket to see where the job is located.16 votes -
#Hashtag tech notifications in notes
There's a lot of instances where I'd reference another tech in the company for something or do the "he said/she said" notes where it'd be nice to have a #techname. Ideally, it would alert them just like we get notifications when tickets get assigned to us.
5 votes -
Estimate/Quotes Revamp
My idea is to basically be able to create 1 awesome quote without having to make 3 different ones for clients every time which just confuses everyone and makes my estimates portal look like i'm a millionaire. QuoteWerks is a great example of a Professional Estimate/Quote. http://www.quotewerks.com/images/QuoteValet/QuoteValet_SampleQuote.PNG
I want to be able to have options and upsell my customers without making it confusing. Have each option area have radio buttons where they can select one and then add on's which they can tick if they would like.
Include a picture of who create the estimate for them. Great optional feature.
…
46 votes -
Please add basecamp integraiton
We would love to be able to integrate basecamp with RS - basically, have a ticket link directly to a project.
Their API is on github, here:
https://github.com/basecamp/bcx-api/17 votes -
Pay Now button to pay off the entire account balance in customer portal
Customers are requesting a Pay Now button on the customer portal that allows them to pay off their entire account balance by either Credit Card or PayPal in one go.
I understand that there's already a Pay Now button next to each invoice. However it's more convenient to the customer to be able to pay off more than one invoice at a time, and saves money on Credit Card transactions if this is made available to them.
1 vote -
Show invoice balances in the customer portal
I have clients that are requesting that they see the invoice balances in the customer portal.
A total at the bottom or top showing their total balance would also be beneficial to them.
0 votes -
Re-occurring Invoices Terms
I would like the re-occurring Invoices to have a different payment term than on the customer. For Example, we have default pay on completion for customer for immediate services and the re-occurring invoice is for a computer maintenance service they have through us and that one should be due before end of the month. We are becoming a managed service provider and adjusting repairshopr to that service.
0 votes -
Include multiple internet links per customer/contact
Given our connected world and particularly given that Repairshopr is cloud-based (!) we would like to see multiple internet links which work the same way as multiple phone numbers,
So within the client screen we could add lnks to (say)
Web site(s)
Facebook, Twitter/Instagram and other social media
BlogsIf it was done the same way phone numbers are done it might be relativeely easy to implement
Greg Williams
LIncoln Computer Centre0 votes -
Estimate Approval Process
Hello. This is a request for additional features. I love the approval process for estimates, however there is one additional item I would like to see implemented. An internal approval estimate feature. This would prompt the admin (in this case - the owner) to review the estimate prior to calling the customer for approval. This helps with QA to make sure we bill adequately and correctly. Thanks for your consideration.
6 votes -
Invoice/Estimate total
I think there should be a total in parentheses next to each estimate and invoice number on a ticket for easier identification
3 votes -
Force taking picture on ticket open
We keep forgetting to take photo's and attaching them to the ticket with the webcam, is there a way or can we get a setting where it forces or at least prompts to do so ?
0 votes -
Add Direct Draft as a Payment Option!
We have several clients that pay us monthly for different services. Instead of getting hit with CC fees, we push Direct Draft for any recurring services. This is easily setup in Authorize.net but RepairShopr doesn't support it. This means RepairShopr doesn't know invoices have been paid and we have to mark them as paid manually... which also throws a kink in Xero when invoices go over. We have to match them up and manually send out monthly "PAID" statements to our clients. This creates a lot of extra work that could easily be avoided if RepairShopr understood when a direct…
10 votes -
Allow seperate terms and conditions for mobile devices
We have completely separate Terms and Conditions for mobile device repair than we do for computer repair. With the current setup now, we have to lump all verbiage into one monster Intake Form. We have to explain on every check-in to read Section A or Section B.
6 votes -
"Live Chat"
It would be great if we "live chat" with a technician from ReapairShopr. It's really frustrating having to wait for an email to come back.
14 votesThis is something we could consider in the future with a premium support package. Would be based on a critical mass of users looking for that kind of package and pricing. Appreciate the suggestion!
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Make your ticket page auto refresh.
The tickets page has to be manually refreshed when new work comes in or job statuses change. An auto refresh on an interval would be nice. Thanks :)
1 vote -
Create a ticket by scanning the Asset barcode
Can we please have the facility of creating a ticket (Click on New Ticket) and have the ability to scan the Asset barcode to automatically attached that asset to the ticket without having to go through the process of adding an asset manually. This would also then automatically add the customers details that the asset is currently linked to. In our experience its very rare for the asset to change owners. If the asset has changed owner then being able to easily update the asset with the new owners details.
This would speed up the check-in process dramatically as people…
6 votes -
Add Ticket Subject to Ticket Comment Email
A lot of my customers will have multiple Tickets open at a time, and of course they keep track of words better than numbers. I'd like to be able to add the Ticket Subject next to the ticket number in the automated email that's sent when a comment is made. That way they know what is being discussed.
1 vote
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